Trusted Agent profile · Oldham
Verified
★★★★★
2,346 reviews across 2 platforms
Edge View House, 14-16 Salmon Fields Business Village, Royton, Oldham, OL2 6HT
Part of Ryder, see every office.
Ryder's office in Oldham, at Edge View House, is rated 4.7 out of 5 across 2,346 reviews on two platforms, including 147 Google reviews rated 4.7.
Every review we hold for the Oldham office, from every platform, shown as written. First names only.
5/5
TrustpilotFirst class service from Start to finish t to…
First class service from Start to finish,nothing too much trouble for them, special thanks to Nicola and Martha for all your help 😊
Thank you for your lovely review! It was a pleasure working with you. The Slaithwaite Team
5/5
TrustpilotExceptional Customer Service
Amy Heaton's outstanding performance during the sale process of my house significantly contributed to its success. Her commitment to maintaining constant communication among all involved parties ensured a smooth and efficient transaction. Additionally, Amy's proactive approach to addressing any issues that arose was invaluable. Her quick response and ability to offer effective solutions not only mitigated potential challenges but also instilled confidence throughout the entire process. Amy's professionalism and dedication truly made the experience of selling my house a positive one
What a great review! Thank you for leaving your feedback and I am am delighted to hear how happy you were with the service you received 😁
5/5
TrustpilotFrom my valuation to completion Lisa…
From my valuation to completion Lisa Royle was highly professional. Lisa is friendly, efficient and does an amazing job. I cannot recommend Ryder and Dutton and Lisa highly enough.
What an amazing review , we are so happy you would recommend your experience with Ryder and Dutton. Thank you from Lisa and all the team at Middleton Ryder and Dutton.
5/5
TrustpilotWe used the Golcar branch
We used the Golcar branch, Michelle Symonds in the office was always very helpful and made the process easier for us. Thank you very much.
5/5
TrustpilotAmy Heaton was very professional
Amy Heaton was very professional. Kept me in the loop the whole 18 months while the property I was selling completed.
We appreciate your kind words about Amy! We're glad to hear that she was professional and kept you informed throughout the process 🏠
4/5
TrustpilotDan Grundy was very professional in…
Dan Grundy was very professional in showing potential tenants around the property. However I am not sure group bookings in our case worked all that well.
Thanks for your review Jeff.Gareth HuntHead Of Lettings
1/5
Trustpilot❌ Misleading Omissions and Deceitful…
Thank you for your response.
We are sorry that you have chosen to leave a review following our final response to you recent complaint. We strongly reject your allegations of dishonesty. As we have stated in our communications with you, our records show that the information known to us at the relevant time was disclosed to you promptly when it first came to our attention. You acknowledged this fact when our branch manager spoke with you in May. We have investigated your complaint thoroughly and have provided our final response. Should the matter now be referred to our independent redress scheme, we will cooperate fully with their investigation.
5/5
TrustpilotHonestly, the best.
Honestly, words can’t do justice to what a great job Alex McMahon and Shannon Laycock (and others) of the Rawtenstall branch did! Not only did they navigate a particularly difficult chain for us, they did so in a manner that left us optimistic and secure in their ability to overcome it. Not only did they keep us up to date proactively, they were able to assuage any concerns that we had and even went above and beyond by doing work that in reality should’ve been done by the other agents in the chain. I cannot recommend Ryder and Dutton enough, and that is solely due to Alex and Shannon’s commitment to excellence and professionalism. If you are unsure where to have you house sale managed by, do not do yourself a disservice - use Ryder and Dutton. No ifs, ands, or buts.
Thank you for your kind words, it was a pleasure dealing with the sale of your property Me, Shannon and the team wish you the best of luck in your home! - Alex 😊
5/5
TrustpilotAlex McMahon - Rawtenstall office
Alex McMahon at the Rawtenstall office was exceptional throughout our house sale & purchase. We were selling via another agent, but this didn't stop Alex. Her customer service was first class, doing exactly what she said she would. Our chain was long; The process lasted over a year and, at times, was extremely difficult and frustrating. This didn't stop Alex from delivering a top-class service. Liaising with all agents and solicitors to keep us well informed. We really appreciate everything that Alex did for us! Thanks again Alex. S Day.
Hi Sarah, hope you're settling in well to your new home and you're very welcome. We finally got there in the end. Best Wishes Alex 😊
5/5
TrustpilotVery impressed with Ryder&Dutton Estate…
Very impressed with Ryder&Dutton Estate Agents. They were very proactive and kept me up-to-date with the progress of my purchase. Geraldine Marsden was so helpful, she chased solicitors and dealt with any concerns I had. I would definitely use this firm in the future. 5 star service. Many thanks to the whole team.
4/5
TrustpilotMichaela and Jade were both very…
Michaela and Jade were both very supportive and helpful throughout the process of me buying my first house.
We're so glad to hear that Michaela and Jade were able to provide you with the support you needed during your home buying journey. We appreciate you taking the time to share your positive experience.
5/5
TrustpilotGreat service from start to finish.
Great service from start to finish, jade and Michaela made sure the process ran as smooth as possible!
We're delighted to hear you had such a positive experience! It's wonderful to know that Jade and Michaela went above and beyond to ensure a smooth process for you. We're proud of our team and appreciate your kind words.
5/5
TrustpilotExceptional customer service!!
Would only use Ryder & Dutton for selling my home. Very professional and always in top of everything! Chasing solicitors on both sides to ensure a smooth sale. Michaela especially, her knowledge and passion in the industry is exceptional compared to other agents. In her absence we had updates from Jade who was also proactive and not reactive. Thankyou very much for your brilliant customer service.
Thank you for taking the time to share your positive experience. We are thrilled to hear that you were so impressed with our team's professionalism and dedication. We are particularly pleased to know that Michaela and Jade provided exceptional service. We strive to ensure our clients have a smooth and successful selling process.
5/5
TrustpilotI was supported through the sale of my…
I was supported through the sale of my house by Geraldine, she kept me up to date and informed weekly and was always very pleasant and happy to answer any queries I had. Excellent service!
5/5
TrustpilotThank you to Ryder and Dutton for the…
Thank you to Ryder and Dutton for the help with the sale of my late parents house especially Geraldine who has kept me updated all through the process.
Dear Wendy, thank you for taking the time to review our service. I know Geraldine will be delighted to read your comments. May we wish you all the best for the future. Alex, Geraldine and the team at Uppermill office.
5/5
TrustpilotAn excellent service
I am enormously grateful for the help, advice and expertise of your firm in selling my brother's property. It was not an easy task as the house had been empty for a considerable time and a lot needed doing to make it viable. Lacey Williams dealt with it all superbly and was unfailingly helpful, supportive, and efficient in every way. Thank you.
We are delighted to hear that you were so pleased with the service you received. We are proud of our team and appreciate your kind words about Lacey! ⭐
1/5
TrustpilotFeeling let down with this Company.
Feeling let down with this Company. So many things to write about it has already caused me Stress and Anxiety just thinking about it Had an apology this morning at 08:21 from Head Office on the phone. Then again by the Manager of the Branch at 08:29, but excuses too much. Got a meeting with the Assistant Manager on Tues 22 Nov at 11am I am going to make a formal complaint to the Head Office via email to the Director / Head of the Sales Team Totally bemused at the lack of communication and on this occasion lack of Compitence they showed....and lack of admittance without all the excuses that followed in the conversation. I stated that we were Considering changing Estate Agents and I was told by the Manager " 30 days notice", where I added you have failed at the level of Service, only to be told.... now get this " A Contract is a Contract is a Contract". I stated it works both ways and you failed so you have failed your side of the Contract "
4/5
TrustpilotQuick engagement from initial enquiry…
Quick engagement from initial enquiry to getting the house on the market . I was kept informed of all viewings and offers .There was a lull during the Xmas period which gave a couple of issues but they onboarded a move manager Geraldine Marsden who chased and kept me up to date every couple of days . Would use again.
5/5
TrustpilotHighly recommend Ryder & Dutton
Highly recommend Ryder & Dutton. Geraldine was regularly in contact with progress and guidance from start to finish. They really took a lot of weight off and the consistent updates/check-ins reassured us we were in good hands.
Thank you, I hope your purchase completes very soon and that you are able to enjoy your new home. All the best.
5/5
TrustpilotEveryone at Ryder and Dutton have been…
Everyone at Ryder and Dutton have been amazing for us during what could have been a far more stressful time.Giving over and above service with advice and a friendly ear to listen to - I could not recommend them enough.A special mention to Geraldine and Amber who were simply fantastic and I couldn't thank you both enough.
5/5
TrustpilotJenny / Lindsey were very helpful…
Jenny / Lindsey were very helpful throughout the process they know theirBusiness inside / out and always returnedYour calls so it’s 10 stars to them
Thank you for the review, Billy! So pleased we got everything over the line for you. All the best!- Lindsey & the Chadderton team
5/5
TrustpilotA successful house sale
We recently sold our house through Ryder snd Dutton. We chose them because they provided the best info as to what we could expect from them and how and when things could happen.Catherine, in particular, was very helpful, going above and beyond. She kept us updated throughout the process.She was very professional, polite and friendly. We would definitely recommend Ryder and Dutton.
We are delighted to hear about your positive experience with our company. We appreciate you choosing Ryder and Dutton for your recent house sale. It's wonderful to know that you found our information helpful and that Catherine provided exceptional service. We strive to provide clear communication and support throughout the process, and we're thrilled that Catherine exceeded your expectations. Thank you for your kind words and recommendation.
5/5
TrustpilotGreeted with warmth, understanding, patience and professionalism
Selling and moving house for most people (beyond the actual ‘moving day’!) is seen as a progression forward and ultimately a happy time. For a small few like our family, leaving our home was the end of an era, tinged with sadness. From the moment we met Catherine, Megan and the team, they greeted us with warmth, understanding, patience and professionalism. A particularly drawn out process - which was purely down to our changing situation - was at every step dealt with impeccably. At times, I’m very aware, we were not the ‘easiest’ but the whole team kept comms clear, expectations met and the approach personable.As a family, we cannot thank them enough for their services and in times of need - good humour.
5/5
TrustpilotAlways keep you informed along each…
Always keep you informed along each step.
We're glad to hear we kept you informed. Thank you for your kind words.
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