Trusted Agent profile · Oldham
Verified
★★★★★
2,345 reviews across 2 platforms
Edge View House, 14-16 Salmon Fields Business Village, Royton, Oldham, OL2 6HT
Part of Ryder, see every office.
Ryder's office in Oldham, at Edge View House, is rated 4.8 out of 5 across 2,345 reviews on two platforms, including 147 Google reviews rated 4.7.
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Every review we hold for the Oldham office, from every platform, shown as written. First names only.
5/5
TrustpilotService with a smile, patience and competency
Thank you so much to Lucy Clifford and Kirsten Woodhead for handling my recent application for a tenancy and making what could have been a stressful time, easy and straightforward. Excellent customer service. Everything was dealt with professionally and efficiently. I was kept informed as to what was happening and up-to-date which was important to me. All staff and members of the team I spoke to were always helpful. Many thanks :-)
5/5
TrustpilotMatt Walsh was great during the selling…
Matt Walsh was great during the selling process of my property. He always kept me up to date with everything and assured that things went smoothly. Thank you for all your help
Thanks Chris for your review, It's great to hear Matt kept you up-to date and progressed things smoothly for you. Kind Regards - Team Rawtenstall
5/5
TrustpilotHouse sale
We have sold our mums house this week and the service from Kia at Ryder & Dutton Holmfirth branch has been second to none. The whole process has been seamless and without any problems and we have been kept fully informed and up to date with the process. We wouldn’t hesitate to use this estate agents again as the need arises and would fully recommend them. Thankyou so much.J and M.
Thank you Jean and Marilyn for such a lovely five star review!!
1/5
TrustpilotGiving one star as trying to buy a…
Giving one star as trying to buy a property is so hard with this agency, they put the house on for asking price let’s say 170.000 and even if u offer around 5,000 more, your offer will get rejected. Offered on a couple of houses with good offers according to the property and property area and still got rejected as if they just don’t want to sell a property to us, will be looking at other agencies then wasting time on this one.
Hi, we are sorry to hear you are dissatisfied with your experience. Please could you send some more details to reviews@ryderdutton.co.uk so we can look into this for you.Thanks,Ryder & Dutton
5/5
TrustpilotGrace Bleasedale from the Blackburn/…
Grace Bleasedale from the Blackburn/ Preston office quickly introduced herself as having an oversight/ support role for my purchase. Over several weeks she was responsive to my queries and also sent regular updates in how things were progressing. This was all much appreciated.
5/5
TrustpilotExcellent service from Jade and Michaela!
A huge thank you to Jade and Michaela for supporting me with my first home purchase and keeping me up to speed with the whole process!!
We hope you enjoy your new home. All the best.
5/5
TrustpilotI moved from North Wales to…
I moved from North Wales to Huddersfield which was not straightforward as my first two buyers pulled out a week before completion, but I am happy to say my third buyer saw it through to the end. It was an extremely stressful time but Nichola and all the team at Ryder & Dutton, and most importantly their clients stayed the course with me and I have now been in my new home for the past two weeks and I couldn't be happier. Many thanks again for all the help from the whole team.
Thank you so much Kath for your review. We are so glad that you are settled in and are enjoying your new home and the lovely Colne Valley. The Slaithwaite team
5/5
TrustpilotBrilliant customer service
Sold my house last week and Megan was brilliant, kept me up to date regularly and answered any queries promptly. Couldn’t have asked for a better customer service!
Thanks Syma, please don't hesitate to contact us if you need anything in the future! - Megan
5/5
TrustpilotDifficult sale as we instructed using a…
Difficult sale as we instructed using a Power Of Attorney. Everyone we dealt with at Ryder and Dutton were excellent from the Manager to the rest of the team.Amy led on the sale and was always helpful and efficient.
Thank you for the review Ian, pleased to hear you were happy with our service - Tony & them team at Oldham branch
1/5
TrustpilotNot a great experience
Not a great experience. Falsified feedback from a viewing that did not happen: I was asked to show viewer around as R&D not available. However, viewer did not show up. R&D provided me with feedback for a visit which clearly did not take place.At another viewing, R&D arranged accompanied viewing. The agent had not been to my property before, was not familiar with the property and went to the wrong property at the appointment time. Luckily, I was still in the local area and was able to return to the house to show the viewers around. After several frantic phone calls, R&D eventually showed up just as the viewers were leaving.These viewers went on to purchase the property. Had I not been nearby to show them around, I could have potentially lost the sale.On the whole, a very stressful process.
Dear Michelle,Thank you for your time when we spoke earlier today.As explained when we spoke, we would never falsify a viewing appointment and I hope I have clarified what appears to have happened with the viewer in this situation. However, I do accept that other aspects of the service you received from us should have been better and we apologise that the service you received was not always of the high standard we aim for.Kind regards,Jake RowsonSales DirectorRyder & Dutton
1/5
GoogleDo not bother using they sold my parents house they disclosed to different buyers what I may except, comments from different viewings we like the bungalow but have been told you will expect less , and I had lots of interest at the advertised price so why tell people my lowest offer very unprofessional
5/5
TrustpilotCarmel is the best!
Carmel was amazing! So helpful and onit with her job. Would highly reccomend Carmel to anyone wanting to move house. Thankyou for making our expirience less stressfull!
Really appreciate the kind words, thank you!- Carmel & the Chadderton team
5/5
TrustpilotGreat service
We found a home we wanted to purchase by accident and as such needed to move quickly and get ours on sale. We chose Ryder and Dutton and within a couple of days we met with Leanne for our valuation and we were on the market at a price we were very happy with. The valuation process itself was very informative and in no way pressured or rushed. We were on the market within days and the photos and marketing were really good! Once on the market we were under the care of Martha who understanding our needs, quickly got us plenty viewings and an offer within 2 1/2 weeks FOR FULL ASKING price. The service has been incredibly informative and helpful and the communication has been fantastic. Would definitely recommend to anyone selling their house!
Thank you so much Dani! We're so glad we managed to help you! We wish you all the best. From the Slaithwaite team.
5/5
TrustpilotMoving into my first rented home was a great experience with Rachael Howard-cofield. Everything was made easy and she was great to work with and addressed any worries or concerns I had promptly.
Moving into my first rented home turned out to be a gregat expe
We are so happy you had a great experience.
1/5
TrustpilotI am extremely disappointed with the…
I am extremely disappointed with the service I received from Ryder and Dutton
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with us did not meet the standards we strive to provide. We understand how frustrating poor communication, delays in updates, and issues surrounding appointments can be, and we appreciate the concerns you have raised. We take all feedback seriously and have investigated the matters you highlighted. Following our review, we have spoken with you directly to discuss your experience, apologise for the issues encountered, and agree on how we can better support you moving forward. We are pleased that we were able to have an open and constructive conversation and identify a dedicated point of contact to assist with your ongoing property search. Whilst we regret that your experience fell short of expectations on this occasion, we appreciate the opportunity to address your concerns and hope to restore your confidence in our service. Kind regards, Shannon Laycock - Branch Co-ordinator Ryder & Dutton - Rawtenstall office
5/5
TrustpilotFantastic service with both selling and…
Fantastic service with both selling and purchasing. Elizabeth was in charge of both our sale and purchase and gave exemplary customer service, she was always quick to communicate with us and very friendly and helpful. Michael the branch manager was also extremely helpful and went above and beyond to help make our purchase as smooth as possible. Thoroughly recommend Ryder & Dutton as estate agents and would definitely use them again.
5/5
TrustpilotSarah was really friendly and helpful…
Sarah was really friendly and helpful with regards to the new property and the welcome pack was a lovely touch
We're so glad to hear that Sarah Green was able to provide you with a positive experience. We strive to make our customers feel welcome and valued, and it's wonderful to know that our welcome pack was appreciated.Gareth HuntHead Of Lettings
5/5
TrustpilotThanks to Lizzie and Mustafa
Thanks to Lizzie and Mustafa. great service kept well informed with every step of the way. nothing was too much for them. Would recommend ryder and dutton in the future. excellent
Thank you for the great review , we are glad you have a good experience with Ryder and Dutton from all the lettings team.
5/5
TrustpilotMichaela was the lead and did a great…
Michaela was the lead and did a great job but interactions with Jade or Ollie were great aswell, very helpful and professional so highly recommend
Took sometime but got there in the end. All the best.
5/5
TrustpilotI like to say a really big thank you to…
I like to say a really big thank you to
Hi Malcolm, thanks for taking the time to leave this review. We will miss you as a Landlord now that you have decided to sell. Hope all goes well with the sales process. Gareth
5/5
TrustpilotExcellent service
Matt was always available to answer any questions we had. he went above & beyond, chasing the solicitors on both sides, reassuring us, when we felt like we was hitting a brick wall. Great service.
Thank you Carol for your 5* Review! It's amazing to hear Matt went above and beyond for you and kept you up to date. All the best from Team Rawtenstall.
5/5
TrustpilotMany thanks to Amy Heaton and the team…
Many thanks to Amy Heaton and the team at Ryder and Dutton with help selling mums house from overseas. Everything went very smoothly.
Thank you for taking the time to leave a review! We are committed to delivering a smooth and stress-free experience for our clients, and we are delighted to know that we achieved that for you ⭐ - Tony and the Oldham team
5/5
TrustpilotExcellent service from beginning to…
Excellent service from beginning to end. Special thanks to Michaela and Jade for their support and always keeping us updated.
We're so glad to hear you had a positive experience! We strive to provide excellent service and it's wonderful to know that Michaela and Jade were able to assist you. Their dedication to keeping you informed is truly appreciated.
5/5
TrustpilotAbsolutely AMAZING
Absolutely AMAZING! Nothing was too much. Kept us informed every step of the way. Briony was a God send! THANK YOU 👍 XX
We are so thrilled to hear you had such a wonderful experience! It's fantastic to know that you felt well taken care of and that Briony went above and beyond to ensure your satisfaction. We appreciate your kind words and will share your feedback with the team.
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