Trusted Agent profile · Oldham
Verified
★★★★★
2,346 reviews across 2 platforms
Edge View House, 14-16 Salmon Fields Business Village, Royton, Oldham, OL2 6HT
Part of Ryder, see every office.
Ryder's office in Oldham, at Edge View House, is rated 4.7 out of 5 across 2,346 reviews on two platforms, including 147 Google reviews rated 4.7.
Every review we hold for the Oldham office, from every platform, shown as written. First names only.
5/5
TrustpilotWe sold our property
We sold our property, and Milly, our sales negotiator, was a pleasure to deal with. She helped us understand several things and kept us informed throughout with a quick phone call every now and then and through email also.
1/5
TrustpilotPoor Communication
I use R & D as my letting agent for my one property. I had to chase my rent from them last month and they explained how this had happened. I didn't expect the same thing to happen the following month. And when I've phoned and emailed them I've not received a reply. I would not recommend using them due to the difficulties I've had communicating with them
I would appreciate if you could contact me directly so that I can look into and understand what has happened here. Unfortunately we don't have a Landlady called 'Poppy' that we deal with from our Rawtenstall office.ThanksGareth HuntHead Of Lettings
5/5
TrustpilotFantastic team
What a fantastic team you have, Catherine and Tom we're brilliant from start to end. They both supported me through the highs and lows from buying my house and to finally moving in. I really didn't think I was going to get in the house at one point. I highly recommend Catherine and Tom.
5/5
TrustpilotGreat Service
We have just sold our house in Royton and used Ryder and Dutton who were very helpful throughout the process. It took over 6 months to go through and Michaela was very helpful during what was a very stressful time. She always kept us up to date with everything and was always on the end of the phone if there was any problems - great service.
5/5
TrustpilotRecently puchased a house
Recently puchased a house, was very smooth from the agents side, having an assigned move manager was extremely helpful - thank you so much for all your help Catherine and Geraldine!
5/5
TrustpilotGeraldine was our go between what a…
Geraldine was our go between what a great service we was given by her always there to help and no problem to small this lady is a credit to ryder and dutton would recommend with the service I have had 10 out of 10
5/5
TrustpilotHighly recommended
Ryder and Dutton were absolutely brilliant from the first meeting right to completion. Their service was excellent and they were absolutely invaluable with their assistance navigating the conveyancing. Would highly recommend. Special shout out to Geraldine Marsden in the Move Manager team for her assistance.
5/5
TrustpilotWe are really impressed and excited…
We are really impressed and excited about rider and dutton
We're happy to hear that your renting process was handled easily. We appreciate your recommendation and are grateful for your feedback! Gareth
5/5
TrustpilotGreat to deal with
Great to deal with from start to finish, Geraldine was very proactive and informative throughout.
We are so pleased to hear that you had a positive experience. We appreciate your kind words about Geraldine.
1/5
TrustpilotNuisance to the community
Ryder & Dutton continue to cause an annoyance around the miles platting area. Myself and various houses on the estate have clear signs on their postboxes stating NO FLYER or service leaflets yet then continue to post flyers through our letterboxes. If you can’t get the basics right then god help those people who sign up to their services
We're sorry to hear you've received this leaflet, our delivery team do endeavour to ensure they notice any signs saying homeowners do not want flyers etc, we apologise we've missed this on this occasion and will make our team aware for future.
5/5
GoogleSincerely want to say a big thank you to Gemma, Ruth, and Stacey. We literally wouldn't have a home for our family without you three. You have been very supportive and helpful. It can be very unnerving in a new country trying to settle in, …
Thanks Jackson, really nice to hear the team have been so supportive!
5/5
TrustpilotGabrielle was great from start to…
Gabrielle was great from start to finish. She was there for everything I needed and responded so quickly as wellHighly recommend
Thank you for your review Francesca, I'm pleased you have found the process to be smooth, good luck with your travels!Kind regards, Gabrielle Wray MARLALettings Valuer
5/5
TrustpilotRyder and Dutton guided us…
Ryder and Dutton guided us professionally but sensitively through our house sale. There was no spin or sound bites, just honest, experienced agents who knew their brief. Thank you Leanne, Nichola ,Kim and James
Thank you Thelma
2/5
TrustpilotResponse
The delay was extremely frustrating but your staff are not proactive and did not on many occasions call us back. We only got to know by accident that they’d lost their buyer. James did say they only needed a small mortgage. We weren’t given a brochure of our property and when asked I got a few pages not even paper clipped together. The word on the street whenever it’s been mentioned is that your customers are a hindrance and your staff are not very goodThere were many other things that occurred and the solicitors you recommended for our buyers are inefficient and lazy. If I could do anything about the house buying process I would ensure that the fees charged for your service are substantially reduced as you don’t provide value for money. I’ve worked with excellent negotiators over the years so I know what I expected and didn’t receive. You Leanne are very good at your job but let down by your office.
Hi Mrs Wood, we are sorry that you have felt the need to leave us a 2 star review following the recent sale of your property. I know the process took longer than expected and although we spent many hours chasing solicitors, the delays were unfortunately out of our control. We are very proud of the positive reviews that we have received over the years, with this being the first low review we have had, so we are really disappointed that the solicitors process has impacted negatively on your experience with us. We do hope that your new home is ready quickly for you and wish you all the best with the move. Kind regards, Leanne Randall, Branch Manager, Ryder & Dutton - Colne Valley
5/5
TrustpilotReally pleased with the service we…
Really pleased with the service we received from Ryder and Dutton. Jessica at the Oldham branch was lovely and very helpful. Geraldine then handled our file and she was fantastic and always kept us updated weekly on our sale.
5/5
TrustpilotOur move from Sheffield to Oldham
My parents recently moved from Sheffield to Oldham, and we had a fantastic experience with Ryder & Dutton throughout the process. The team was professional, friendly, and supportive from start to finish.
5/5
TrustpilotAwesome 👌
My experience was nice
We are so glad you had a nice experience! Thank you for your wonderful feedback.
5/5
TrustpilotTop class service from Ryder & Dutton
Top class service from Ryder & Dutton. Starting with Oliver who I dealt with initially when I put my property on the market, then from Jade and Michaela who were very easy to talk to and helped to make the whole transaction go through smoothly. I would definitely recommend them to anyone wishing to put their property on the market.G.S.
Thank you for your kind words. We are thrilled to hear that you had such a positive experience with our team. We appreciate your feedback and are glad that Oliver, Jade, and Michaela were able to make the process smooth and enjoyable for you.
5/5
TrustpilotProfessional, Friendly, Efficient
R&D provided a professional, friendly, comprehensive service under pretty difficult circumstances!!!Every member of staff was pleasant and always called back when they said they would during the process.In final completion phase Jenny Boyle, the Move Manager, provided great support for which we are very grateful. Her regular updates and discussions with the solicitors definitely kept this difficult process on track. We wouldn’t hesitate to use R&D again - hopefully under easier circumstances!
Really appreciate the review, Neil. All the best to you and the family!
4/5
TrustpilotVery helpful
Very helpful, at the beginning and end of sale. My boiler broke down prior to moving in on removal day in my new home. Emmy went above and beyond to support. A little quiet mid sale and didn’t always return calls at this point. But the support at the end was amazing.
5/5
TrustpilotStaffs are so good.Always ready to answer our calls and queries.
Staffs are so good and supportive. Jenny was always ready to answer our queries.
We are thrilled to hear about your positive experience. It's wonderful to know that our staff, particularly Jenny, provided you with such excellent support. We appreciate your kind words and will share your feedback with the team.
5/5
TrustpilotCan’t thank Jessica and the team enough…
Can’t thank Jessica and the team enough for a easy and hassle free purchase
We're so happy to hear that your purchase was easy and hassle-free, and it's wonderful to know that Jessica and the team were able to deliver on that ⭐
5/5
TrustpilotCatherine was fantastic
Catherine was fantastic, always letting me know what was happening - tenacious in her pursuit of trying to finalise the transaction. I couldn't ask for any better support and communication throughout, thanks so much for your help!
You are so welcome, we wish you all the best! Take good care
5/5
TrustpilotAmy Heaton was very helpful and always…
Amy Heaton was very helpful and always at hand for any questions we had and for advise. Made the process of buying our first house very smooth and less stressful
Thank you for the 5* star review Charlotte, hope you are enjoying your new home!
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