Every review we hold for the Oldham office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotSome qol improvements....
Good enough website. Like the edit area bit though would like some filters for no of bathrooms, must nots (wife hates gardens) and pet friendly.
Scott · 29 July 2024
Agent replied · 25 October 2024
Good morning Scott, Thank you for leaving us a 4 star review and for taking the time to send over your feedback. We've passed your suggestions on to our development team to look into for future updates.In the meantime, I suggest using our Keyword Sort feature which allows you to prioritise listings in the search results which match terms such as 'no garden'.Please let us know if you have any further questions or feedback by sending us an email to talk-to-us@rightmove.co.uk.Many thanks,Jemma
★★★★★ 5/5
TrustpilotThanks to Melanie…
Step daughter working and living in Singapore at the moment was purchasing a flat for trips home. One or two problems were ironed out in a competent manner by a very friendly Scottish lady named Melanie. I'd like to thank her again for all her help.
Gilbert · 29 March 2023
Agent replied · 25 October 2024
Hi Gilbert,Thanks for leaving us a five-star review, and we're really glad to hear of your positive experience. If you have any further feedback, drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300. Thanks, Rightmove
★★★★★ 5/5
TrustpilotI would like to thank Caz Thompson of…Headlands, Old Hartley, Whitley Bay
I would like to thank Caz Thompson of Rightmove for her costumer service.Kind Regards Alan Davis
Alan · 18 May 2020
Agent replied · 25 October 2024
Hi Alan,Thank you for your 5 star review.It sounds like you had a really positive experience with Caz and we'll share your lovely feedback with her.If we can help at all in the future, please don't hesitate to get back in touch. Our email address is talk-to-us@rightmove.co.uk and our contact number is 01908 712300.Happy home hunting.Many Thanks,Rightmove
★★★★★ 5/5
TrustpilotPleasant, stress free experience.
Pleasant, stress free experience. Natalie was super efficient and very helpful in every way.
Victoria · 10 December 2020
Agent replied · 25 October 2024
Hi Victoria, thank you for leaving such a positive review about your experience with Natalie and the Van Mildert team!
★★★★★ 5/5
TrustpilotGreat help!
I completed my tenant referencing application incorrectly, causing a hold up in the process of leasing the property. Emma provided an excellent service, liaising with her team leader and the letting agent in order to resolve the issue for me straight away! Both I and the letting agent really appreciate Emma's help.
Cameron · 11 August 2022
Agent replied · 25 October 2024
Hi, thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Happy home hunting! Thanks, Rightmove
★★★★★ 5/5
TrustpilotThanks Danielle
Danielle was warm and friendly and helped me with all my questions. Thanks Danielle
Kam · 8 December 2020
Agent replied · 25 October 2024
Hi Kam, thank you for taking the time to leave such a lovely review for Danielle!
★★★★★ 5/5
TrustpilotThey have persevered with me as I am…
They have persevered with me as I am not very good with technical things. Nothing was too much bother and they have been very patient, knowledgeable and a pleasure to deal with. I forgot to say it was Natalie who dealt with me. Thanks
EVELYN · 19 May 2023
Agent replied · 25 October 2024
Hello Evelyn, this is so wonderful to read. We're delighted with this review and want to thank you for taking the time to submit it. Many thanks, Rightmove.
★★★★★ 5/5
TrustpilotA prompt and helpful service
I contacted Rightmove regarding an inaccuracy on their website, relating to my property. I received a very prompt response, advising me of how the issue would be progressed with HM Land Registry, on my behalf. I was subsequently advised of the result of the investigation and received confirmation that Righmove would amend their records. I enjoyed a very helpful and courteous customer service.
Jan · 19 August 2020
Agent replied · 25 October 2024
Hi Jan,Thank you for your 5 star review.It's lovely to hear that you received a helpful and courteous service from our specialist team and that we were able to amend our records with your help.If there's anything we can do for you in the future, please don't hesitate to get in touch. Our email address is talk-to-us@rightmove.co.uk and our contact number is 01908 712300.Happy home hunting.Many Thanks,Rightmove
★★★★★ 5/5
TrustpilotCiera was great
Ciera was great, so helpful and responsive.
Donna · 11 March 2022
Agent replied · 25 October 2024
Hello, thank you for taking the time to leave such a great review. We'll make sure Ciera receives your feedback. If you have any further feedback, or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk, or give us a call on 01908 712300 - we'd love to hear from you. Many thanks, Rightmove
★★★★★ 5/5
TrustpilotSpoke to Hannah was very helpful and a…
Spoke to Hannah was very helpful and a very nice person great service
Sole · 7 January 2021
Agent replied · 25 October 2024
Hello there, Thank you for leaving such a kind review about our colleague Hannah, we really appreciate you taking the time out to do so!
★★★★★ 1/5
TrustpilotI send them documents to referencing 3…
I send them documents to referencing 3 4 times on they email they provide me and they call me and said we don’t receive.After I tell them I will complain the team they said me we have a system faulty at mail.I don’t recommend them they are very unprofessional team.
Cristian-Marius · 23 September 2022
Agent replied · 25 October 2024
Hello Cristian,Thank you for getting in contact, and I am sorry to hear of your recent experience.Please, can you contact our tenant and referencing team providing your name, contact number, email address, and policy reference number (if you have one) to RLTcomplaints@rightmove.co.uk, so this can be looked into.Many thanksRightmove
★★★★★ 5/5
TrustpilotLaura was really quick and efficient…
Laura was really quick and efficient with my queries!
Faith · 7 October 2021
Agent replied · 25 October 2024
Hello Faith,Thanks for reaching out to provide some feedback on the service you received from Laura.Laura works extremely hard to deliver excellent customer service and we will make sure she gets your feedback.Best wishesBeth
★★★★★ 5/5
TrustpilotTotally positive experience
Totally positive experience listing for sale a property in Italy. The account set up and listing process is intelligent, intuitive and very straightforward.Best of all, the service from the Overseas Support Executive, Lauren Lynch, was first class: fast, helpful and courteous.The listing has been terminated for the present simply because of current travel restrictions; we anticipate restarting as soon as circumstnaces permit.
Nic · 27 August 2020
Agent replied · 25 October 2024
Hi Nic,Thank you for your 5 star review.It's great to hear how straightforward it was for you to list your property overseas. It sounds like you had a really positive experience with our specialist Lauren and we've shared your lovely feedback with her.Please don't hesitate to get in touch with us in the future if we can do anything to help you further. Our contact number is 01908 712300 and you can email us on, talk-to-us@rightmove.co.uk.Happy home hunting.Many Thanks,Rightmove
★★★★★ 1/5
TrustpilotIve been ringing for 3 days to arrange…
Ive been ringing for 3 days to arrange a viewing on a property in Bulgaria, the phone line is constantly engaged.
Frances · 9 September 2024
Agent replied · 25 October 2024
Hi Frances, thanks for taking the time to leave a review. I appreciate how frustrating it can be if you are unable to call through to an agent. The numbers are provided and operated by the agencies themselves, so it is possible there may be a specific issue on their side. If you would like to reach out to us at talk-to-us@rightmove.co.uk we can get a bit more einformation and reach out to the agent.Many Thanks,Rightmove
★★★★★ 2/5
TrustpilotSaved properties will not load on mac…
Saved properties will not load on mac in chrome or safari. Has made it completely unusable
WML · 13 December 2019
Agent replied · 25 October 2024
Hi, Thanks for taking the time to leave us a review. We're sorry to hear that your saved properties have not been loading. We would absolutely love to look into this for you. Please would you be able to try the below steps and email in what happens to 'talk-to-us@rightmove.co.uk'.• Can you clear your cache and cookies withing your internet browser settings?• Can you try another browser such as Google Chrome or Internet explorer? • Are you using a computer, mobile or tablet and can you confirm the device model and make e.g iPhone 8 or Samsung Galaxy S7? • If you are using a mobile device or tablet are you using the app, or the mobile version of the website?• If steps 1 and 2 do not work, please can you provide me with some screenshots of the error? Many thanks, Rightmove.
★★★★★ 5/5
TrustpilotJemma in technical support was very…
Jemma in technical support was very thorough and helpful in resolving an issue I was having with the Rightmove website via the google chrome browser.Thank you!
Michael · 12 June 2024
Agent replied · 25 October 2024
Hi Michael, Thank you for your 5* review about your experience recently. It's great to hear, and we've passed your feedback over to Jemma. If there's anything else we can help with, please let us know.Many thanks,Rightmove
★★★★★ 1/5
TrustpilotRIGHTMOVE REFERENCING DEPARTMENT ARE SHOCKING
I’m never experienced such poor and unprofessional customer service from a business especially an FCA regulated business whom never call back and then share personal information with other family members without consent. The referencing department need to review their processes
Craig · 4 August 2023
Agent replied · 25 October 2024
Hello Mr Allan, Thank you for getting in touch with us regarding your recent experience with Rightmove, we are really sorry to hear of your issues with the referencing process. We have reviewed your application and can see you have already spoken with a member of our management team and the data compliance team. We would be happy to discuss any further concerns you have if you would like to contact us via email on rltcomplaints@rightmove.co.uk.
★★★★★ 1/5
TrustpilotMy experience with rightmove has been horrible
My experience with rightmove has been horrible, been in the uk for 2weeks and am being asked for 3 months bank statement and payslip from both me and my wife, is referencing different for couples even when we are using my wife’s account as the primary applicant for our visa.
Henry · 6 September 2022
Agent replied · 25 October 2024
Hello Henry,Thanks for getting in touch to let us know of the experienced you have received going through our referencing process.We are really sorry that the referencing process has not been as smooth as you expected. We can confirm it is standard process to obtain payslips and bank statements to support various forms of income, including employment.We are more than happy to provide more clarity on your application, but in order to protect your data and personal information, we would suggest contacting us directly via referencing@rightmove.co.uk.Many thanksRightmove
★★★★★ 3/5
Trustpilotgood site but major problem needs…
good site but major problem needs fixing, how do you search without auctions listed, i cant seem to find a way and its ridiculous, this should be a fily=ter and it doesnt seem to be
Paul · 6 December 2023
Agent replied · 25 October 2024
Good Afternoon Paul,Thanks for reaching out.I'm glad to hear that you find the site good overall. At this time, there is no filter for "don't show - Auction". I've passed your feedback to our development team so that they can take this feedback into consideration for future changes to the website.Many thanks again for taking the time to send this feedback over.Kind regards and happy home hunting.Rightove
★★★★★ 2/5
TrustpilotThe website is very clunky and not what…
The website is very clunky and not what you would expect from such a market leading brand. I keep trying to save a property and I just keep getting logged out. I had to use the app on my phone in the end.
Mark · 5 May 2023
Agent replied · 25 October 2024
Good Morning, thank you for taking your time to review us. I am sorry that you are experiencing this, please email us on talk-to-us@rightmove.co.uk and we will be happy to look into this for you. Many thanks, Rightmove
★★★★★ 5/5
TrustpilotJust had our referencing completed by the lovely Emily!
Just had our referencing completed by a absolutely lovely lady called Emily Kinnea! This is the first time I have done something like this and she went out of her way to help me understand and get it completed.Very prompt and explained everything so understandable, very nice and helpful person.Thank you for all your help Emily!Definitely worth 5 stars.
HelenJane · 9 April 2021
Agent replied · 25 October 2024
Hello Helen, Thank you for you kind words for our colleague Emily, we can imagine the first time you go through referencing, it can be quite a daunting process before you endeavour on that journey and we are thrilled to hear that Emily made it as pleasant and painless as possible. Rest assured your lovely feedback will be passed on to Emily and her manager.Good luck with your new home.Best wishesBeth
★★★★★ 5/5
TrustpilotThe Operator Cheryl Hine was OUTSTANDING
The Operator Cheryl HineWas outstanding and went over and beyond with helping me with my list of issues. She really is an asset to your company and one you should consider for future promotion. I had a really amazing experience Thank you for the supportRegards Mark
Mark · 24 January 2023
Agent replied · 25 October 2024
Hi Mark, Thank you for taking the time to leave us a review. I've passed this along to Cheryl and her supervisor, I know she'll be happy to read this!Please do reach out to customersupport@rightmove.co.uk if you need anything else. Thanks, Rightmove.
★★★★★ 1/5
TrustpilotHugely frustrating
Having read all the other reviews below I would have thought that Rightmove would have sorted out their problems on Ipad by now. It is still incredibly slow, won’t load the whole page, takes ages to add filters, it really it quite unusable. Please get this sorted as I’m trying to look for a property as I imagine many others are too. So frustrating.
Jane · 16 September 2019
Agent replied · 25 October 2024
Hi Jane, Thank you for taking the time to leave us a review. We're sorry to hear you have experienced some issues with our website on your iPad. Our specialist team are working closely with our third party provider to get this resolved and fixed. We understand that this is having a negative impact on your Rightmove experience, and we aim to get this resolved as soon as possible. In the meantime we would recommended trying our App which you can download from the App store to continue with your property search. Many Thanks, Rightmove
★★★★★ 5/5
TrustpilotTonicha Hughef took ownership of my…
Tonicha Hughef took ownership of my enquiry and she performed 150% on point! For some reason I could not find a report on my CRM system and could not see it on Rightmove portal and she managed to send report to me ASAP.Thanks a million Tonicha!
Arnaldo · 20 January 2023
Agent replied · 25 October 2024
Hi There, Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Tonicha & Rightmove. Thanks, Rightmove
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