Every review we hold for the Oldham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSam C was great!
Following on from my references being accepted for my new house, the lovely Sam called me to let me know about other services and offers Van Mildert provide. She was so kind and lovely and we had a great chat! She was professional and not pushy at all, but went through each option and explained it all really well. So lovely and really rare :)
Izzie · 10 December 2020
Agent replied · 25 October 2024
Hi Izzie, thank you so much for your kind review! We echo your sentiments about Sam - she is definitely a wonderfully rare breed and we're very lucky to have her on our team! Congratulations on your new house, we hope you're settled, safe and happy in your new home.
★★★★★ 1/5
TrustpilotSigned up to be a guarantor and they…
Signed up to be a guarantor and they have badgered me 4 times during on day 1, through texts and email. As if people aren't at work and that is the only thing to do.Nameless blunt emails that request excessive information with no response when you reply back.Then they request me to do the chasing on thier reference checks! What are they being paid for exactly.
Jay · 12 August 2020
Agent replied · 25 October 2024
Hi Jay, I’m sorry to hear that you’ve had a negative experience when acting as a guarantor for one of our referencing clients. If you’d like to discuss this further, please don’t hesitate to email: customerservice@vanmildert.netWe send two SMS messages and two emails on day one to encourage the forms are filled in as soon as possible for our referencing clients.We do often request support in getting certain elements of the reference checks through sooner. For example, if we aren’t able to get in touch with an employer, we often request support, as clients may have more direct contact with an employer than we are able to. I apologise that this has been inconvenient for you, and I will definitely feed this back to our head of referencing.I’m also sorry that you felt that we bothered you at work; our office hours are Monday to Friday 9-5, which does mean that we may contact people during their own working hours. I appreciate this is not always convenient and apologise again that this has compelled you to leave a negative review.If you would like to discuss any of this aspect further, and if you do require any support with the guarantor process, we’re on hand to help, so please don’t hesitate to get in touch!Kind regards,The Van Mildert Team.
★★★★★ 1/5
TrustpilotMy browsing experience has reluctantly turned me off Rightmove.
What has happened to the previously brilliant Rightmove website? Now so clunky and slow to add filters just like my experience on dialup a decade ago? I’m so frustrated hanging around waiting for it to load I’ve given up. It freezes regularly. This is a relatively new phenomenon. I’m now looking at alternatives as clearing caches etc simply doesn’t work. I’ve got a relatively modern iPad mini too.
Page · 14 November 2019
Agent replied · 25 October 2024
Hello, Thank you for taking the time to leave us a review. We're sorry to hear that the website has become slow and freezes for you. We can absolutely investigate this further for you.Please would you be able to send us an email to 'talk-to-us@rightmove.co.uk' with some more information?Can you confirm for us the iOS (software version) and the exact model? This will be available under settings, general and about.Would you also be able to send a screenshot of the device diagnostics by clicking the link below?https://www.rightmove.co.uk/this-site/system-information.htmlMany thanks, Rightmove.
★★★★★ 5/5
TrustpilotThe service from a woman named Megan…
The service from a woman named Megan was fantastic, give her a raise!
Richard · 13 September 2021
Agent replied · 25 October 2024
Hello Richard,Thank you very much for such a lovely review of our colleague Megan, we completely agree, she's a much loved member of the team that helps tenants get set up in their new home and we are so pleased to hear your experience was such a pleasant one.Best wishesBeth
★★★★★ 5/5
TrustpilotSuper impressed!!!
So impressed with Lewis at Rightmove! Moving house is so stressful and he really helped with setting up my broadband,sky and necessary insurances. I didn't feel rushed or pushed into anything and Lewis has definitely saved me some pounds!! He worked around my work hours to make sure we could spend time getting it right! Thanks again!!
Zoe · 21 April 2022
Agent replied · 25 October 2024
Hi Zoe, thank you for taking the time to leave such a great review and for providing feedback on your experience. It's so nice to hear you've had a positive experience with Lewis. We'll make sure they receive your feedback and we wish you all the best in your new home. Many thanks, Rightmove
★★★★★ 1/5
TrustpilotSlow, laborious and frustrating.
Rightmove remains a laborious site and I’ve been using it since it’s inception for buying, selling and renting. Slow to load and frustrating. No matter how many times I exclude ‘shared’ it still comes up with student accommodation and is very inconsistent with search results.I’ve given up now, the desire to frisbee my tablet against the nearest wall in frustration when using the site is just too attractive.
Miss · 13 October 2019
Agent replied · 25 October 2024
Hello Elizabeth.Thank you for taking the time to leave us a review and we’re so sorry to hear of the experience you’ve had using the Rightmove website recently.All properties advertised on Rightmove, have been uploaded by the Estate Agency that are managing the property in question. Our property search filters rely on the wording used in the advert and the way the property has been uploaded by the agency. We always encourage our member agents to list their properties as accurately as possible to make sure they’re being seen by the correct audience.If a property hasn’t been advertised as a house/flat share, our systems don’t know to detect it within the correct applied filters. We can certainly share your feedback with our specialist development teams and it will be taken on board to think about what more can be done to help recognise house/flat share properties.We do also have a dedicated Data Quality team that manage complaints, of properties that have been advertised incorrectly. If you see a property being advertised incorrectly, the team would love to know about this. Their email address is 'dataquality@rightmove.co.uk'. If you send the team over a link to the advert, they will be able to pick this up with the estate agents. Our telephone lines are open until 6pm if you would rather speak with us over the phone about these adverts. Our contact number is 01908 712 300.We look forward to hearing from you.Many thanks, Rightmove.
★★★★★ 1/5
TrustpilotDont use Rightmove
Thank you for taking the time and replying I also lost the holding money from king’s & partners, £190 that there not going to give back how disgusting of them
Mr · 5 June 2024
Agent replied · 25 October 2024
Hello Mr Selfe, I am very sorry to hear of the experience you had during your most recent property application, we always endeavor to complete every application successfully and its disappointing to hear this wasn't the case.I have taken some time to locate an application relating to your details, but in the interest of protecting your data, if you would like me to respond directly regarding the application, would you be to email us directly at rltcomplaints@rightmove.co.uk.Thanks
★★★★★ 5/5
Trustpilot👌🏾
Beth at Van Mildert has been really helpful! Excellent customer service. Made the process a lot easier and smoother.
A · 25 February 2020
Agent replied · 25 October 2024
Hi A,We're so pleased you've had a positive experience with Van Mildert, and in particular Beth. We think she's amazing! Thanks for your review!Kind regards,Vicki
★★★★★ 5/5
TrustpilotImmediate response
Thanks for your extremely prompt reply to my email and the issue being rectified within hours. Thank you Bobbie!
Sarah · 21 February 2020
Agent replied · 25 October 2024
Hi Sarah Louise,Thank you for taking the time to leave us a five star review.We're so pleased to hear you had a great experience with our specialist Bobbie, and we'll be sure to pass your feedback on to her.If there's anything we can do to help in the future, please don't hesitate to get in touch. Our email address is talk-to-us@rightmove.co.uk or, you can give us a call on 01908 712300.Happy home hunting.Many Thanks,Rightmove.
★★★★★ 3/5
TrustpilotEmails dont go through sometimes
For the tenants, the application process itself is very straightforward. We've had some issues with getting our landlord reference, which I believe was partly due to emails from Van Mildert not going through to our landlord (and also my partner) and them putting the email address wrong on at least two occasions. However, the team were quick to respond to emails and help to resolve issues.
A · 5 June 2020
Agent replied · 25 October 2024
Hi A, Thanks for your review! We're pleased that you found the application process very straightforward. I’m sorry that there was an issue with emails not being received by your landlord / partner. While we do advise that our team copy and paste information to avoid this type of thing from happening, there may be some human error during the process! I will definitely take this back to our head of referencing, so that they can issue a reminder to the team and thank you for bringing it up in your review, this is how we can improve on every reference we carry out. I’m glad to hear that your questions and queries were answered promptly and that we were able to problem solve your issues. Thank you again for your review and if you do have any further comments, queries or questions, please don’t hesitate to get in touch either by calling or emailing: customerservice@vanmildert.netKind regards,The Van Mildert Team
★★★★★ 1/5
TrustpilotUtter rubbish!
Property we have for sale only appears if you type in the specific postcode. Searching by village/town name not working. Utterly useless when agents and buyers are relying on it.
Rupert · 29 May 2024
Agent replied · 25 October 2024
Hi Rupert.Thank you for contacting Rightmove and for providing your feedback. Have you contacted Rightmove regarding this issue? If you haven't please email us at talk-to-us@rightmove.co.uk or call us at 01908 712300 and provide us with the property details. Once we have this we shall be more than happy to look into this for you. Many Thanks, Rightmove.
★★★★★ 5/5
TrustpilotJamie at Rightmove has been absolutely…
Jamie at Rightmove has been absolutely fantastic and sorted our query out for us with complete Professionalism.
Vera · 3 September 2020
Agent replied · 25 October 2024
Hi Vera,Thank you for your 5 star review.It's great to hear that our specialist Jamie was fantastic and resolved your query with complete professionalism. It sounds like you had a really positive experience with her and we'll definitely share your lovely comments.If there's anything we can help with in the future, please don't hesitate to get in touch. Our email address is talk-to-us@rightmove.co.uk and our contact number is 01908 712300.Happy home hunting.Many Thanks,Rightmove
★★★★★ 5/5
TrustpilotSpoke to both Donna and Sam today to…
Spoke to both Donna and Sam today to sort out my Insurance and Tv/broadband packages for my new home move . Both ladies very helpful and professional, guided me through what I could need to keep my property safe. Very happy with both deals and a very professional, friendly manner by both ladies . Thank you both and take care . Ryan Parker .
Ryan · 4 December 2020
Agent replied · 25 October 2024
Hi Ryan, thank you so much for your kind review. We love Donna and Sam, and are pleased they were able to get you set up with insurance and TV/broadband!
★★★★★ 5/5
TrustpilotLaura was very helpful answering my…
Laura was very helpful answering my queries, replied in a very fast time.
Molly · 27 July 2021
Agent replied · 25 October 2024
Hello Molly, Thank you for reaching out to provide such a lovely review for our colleague Laura. We will ensure Laura and her manager receives the positive feedback.Best wishesBeth
★★★★★ 5/5
TrustpilotFantastic Customer Service
I had a rather complex scenario to be referenced. Van Mildert took the time to engage in multiple phone calls with me to understand the situation and assisted me with providing the necessary information.The company was extremely helpful and their representatives were very pleasant to deal with. I would highly recommend using Van Mildert as their advisors are both professional and patient.
Jenny · 28 April 2021
Agent replied · 25 October 2024
Hello Jenny, Thanks so much for your lovely review. Here at Van Mildert we can certainly appreciate referencing can be a complex process for some, especially if you don't have typical employment or income etc. We always aim to simplify everyone's process and take the frustration out of referencing as much as possible, so we are glad to hear you appreciate our efforts.Best of luck in your new home.Best WishesBeth
★★★★★ 3/5
TrustpilotThe only problem I'm finding is that…
The only problem I'm finding is that properties that have been accepted are still being shown on right move.
Joanne · 21 November 2024
Agent replied · 28 December 2024
Hi Joanna,Thank you for taking the time to leave us a review.We're an online website for Estate Agents to advertise their properties, we have no involvement in the selling or renting process as we're not agents ourselves, agents are required to update the listings.If you have had confirmation from an agent that the property has been Let/SSTC, please raise this with our Data Quality specialist. If you can email the link to the property to DataQuality@rightmove.co.uk they can take a look into this. Thank you for bringing this to our attention. Happy Home Hunting,Rightmove.
★★★★★ 4/5
TrustpilotA good app but the data is not reliable.I have always found this a very good…
I have always found this a very good and useful app when looking for properties which might be my new home. It easy to use, helpful to look for particular types and sorts of properties. The main problem is not with the app but the often unreliable data in the app eg Street View not showing the property.
Andrew · 11 January 2022
Agent replied · 25 October 2024
Hi Andrew,Thanks for taking the time to leave us such a great review. The street view map is powered by Google - if there are no images, it could be that the Google map car hasn't been down that road or isn't permitted access. If you have any more feedback or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300 - we'd love to hear from you.Thanks, Rightmove
★★★★★ 5/5
TrustpilotI had a problem when searching for flats without it being jammed full of student type accommodation on the…
I had a problem when searching on the app. A very kind person at Rightmove took time to help me resolve the issue and despite me not understanding how to apply the correct filters for my search they persevered and eventually I was able to search exactly what I wanted. They stayed polite and helpful throughout and I was very pleased with the response
Olwen · 4 November 2020
Agent replied · 25 October 2024
Good Morning Olwen,Thank you for your amazing 5-star review. We're so pleased to hear our teams was patient, polite and really helpful. This is exactly what we want to achieve when helping all of our users. If there's anything we can do to help in the future please don't hesitate to get in touch on 01908 712300 or talk-to-us@rightmove.co.uk.Many Thanks, Rightmove.
★★★★★ 1/5
TrustpilotWould Give zero if I could
Would Give zero if I could, I have been a customer for 12 years and as an agent have been paying nearly £2000 every months for zero service, the final straw has been the utter contempt they have for local independent agents in their hour of need. If you value your local independent agent avoid Rightmove at all cost. Use another search like on the market
Neil · 19 March 2020
Agent replied · 25 October 2024
Hi Neil,Thank you for your review and we're sorry to hear you feel this way.We hope the announcement today of a 75% reduction in fees for four months will help.Many Thanks,Rightmove
★★★★★ 5/5
TrustpilotHad issue logging in to Rightmove via…
Had issue logging in to Rightmove via Windows PC. Cheryl, a Customer Technical Care Specialist at Rightmove, suggested a few things to try. Carried them out and I was able to log in to my account, fantastic!All credit to Cheryl and Rightmove for sorting this out.Tony
Tony · 24 April 2023
Agent replied · 25 October 2024
Hi Tony, Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Cheryl & Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Happy Home Hunting! Thanks, Rightmove
★★★★★ 5/5
TrustpilotRhea is a legend
Me and Rhea had a lot of trouble at first due to my awful connection, however she was patient with me and was extremely helpful helping me with my insurance, she explained it very well and I was left with a full understanding of my agreement! (Which doesn't usually happen) This girl deserves a raise 👏 🙌
Sky · 4 February 2022
Agent replied · 25 October 2024
Hello,Thanks for taking the time to leave such a great review. We've passed it on to Rhea.If you have any more feedback or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300 - we'd love to hear from you. Thanks, Rightmove
★★★★★ 1/5
TrustpilotNever use this website for your property sales.
They spontaneously do what they want, deleted my ad for the sale of my apartment just because on another site the agent sells the same apartment on his own behalf. Yes, I myself sell it in the same way and the agency from which I bought an apartment also sells it, but on a different site. On this basis, they considered it a business, and closed my ad, for which I paid £ 130Conversation with R.S.Contracts Coordinator
Manuels · 22 May 2023
★★★★★ 5/5
TrustpilotThe website is so helpful
The website is so helpful. I do all of my research on it and it has helped me sell my flat and buy me new home. It's so easy to use and much better than the alternatives.
Sarah · 7 December 2023
Agent replied · 25 October 2024
Hi Sarah, Thank you for taking the time to leave us a review. It's great to hear about your experience with the Rightmove website.If you need anything else, please get in touch 01908 712300, or email us on talk-to-us@rightmove.co.uk Thanks, Rightmove
★★★★★ 1/5
TrustpilotEXACT LOCATION SEARCH!!!!!!
Every other property site you can choose to search under...England, Scotland, Wales etc but not right moves,... You have to pick a SPECIFIC LOCATION. eg london, Glasgow, Cardif etcAs a property investor it means I have to search under every bloody town or city.... SORT IT OUT RIGHT MOVES, or should I just keep using your competetorsthnaks
Max · 10 January 2022
Agent replied · 25 October 2024
Hi Max, thank you for leaving us a review.We don't currently have search terms for a whole country as the area would be so large however, I've passed your suggestion on to the relevant teams to consider this for future developments.Many thanks, Rightmove
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