Every review we hold for the Oldham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotFit the tickbox or move on
Rightmove were used as part of the process to deem us as having enough funds from an estate agent we were interested in renting from. As we live abroad and are returning to the uk, their questions were only uk centric and could not cope with answers that didn’t fit into a very defined box. For instance, we use Notary’s in Bulgaria, not solicitors. They wanted a solicitor letter to say we had sold our house. Even though we rang and provided all the details regarding where our money had come from, and estate agents confirmation of sale etc, it was not enough.
Rob · 9 September 2026
Agent replied · 22 September 2026
Hi Rob,
Thanks for reaching out.
I am sorry to hear of your experience and would like to discuss this in more detail to understand your experience.
If you are able to provide further information to us at talk-to-us@rightmove.co.uk, we would be happy to assist
Many thanks, Rightmove
★★★★★ 1/5
TrustpilotAwful
Awful. As a surveyor I have to rely on their SCT data which is becoming increasingly inaccurate and unreliable. Furthermore, I was recently overcharged by them and have been wating over a month for a refund. I have raised two formal complaints which have been completely ignored. Whoever is in charge clearly does not care about customer service or quality assurance. Unbelievable how such an established and well funded company can be so badly run and get away with it. Disgusting!
Jake · 2 September 2026
Agent replied · 22 September 2026
Hi Jake,
Thanks for taking the time to leave a review and share your feedback.
We're sorry to hear of the experience you have had. I can see that the Data Services team have been in contact with you today.
Many thanks,
Rightmove
★★★★★ 5/5
TrustpilotKelsey Smith Was Great!
I recently went through a referencing check with Rightmove that was very quick, simple, and I was kept in the loop throughout the whole process. I then got a call from Kelsey Smith, an adviser at Rightmove, to confirm that my referencing checks were now complete. Kelsey was extremely friendly and helpful. She offered internet packages and lots of useful information, which then informed my decision. Just wanted to show Kelsey some appreciation! 🙂
Jacob · 9 September 2026
Agent replied · 22 September 2026
Hello,
Thank you for taking the time to leave us such a wonderful 5-Star review. We’re delighted to hear that you found the referencing process quick and simple and that you were kept informed throughout.
It’s also lovely to hear such positive feedback about Kelsey. We’ll be sure to pass on your kind words to her, we know she’ll be delighted to hear that she was friendly, helpful, and provided you with useful information to help with your decision.
If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300.
Happy home hunting!
Many thanks,
Rightmove
★★★★★ 5/5
TrustpilotBig shout out to Rightmove's start…
Big shout out to Rightmove's own star Landlord and Tenant Services Executive - Danni O. Danni is a consummate professional, extremely knowledgeable and expert in her field. Danni went above and beyond in her job motivated by her desire to ensure I had the appropriate policy and cover for my property. I was most impressed by the initiative and trouble Danni went to in her natural desire to help. I hope her bosses take note! Danni does a great job and is a fantastic brand ambassador and advert for Rightmove. Many thanks again & keep up all the good work! RH
Robert · 12 November 2025
Agent replied · 22 November 2025
Hi Robert,
Thank you for your review.
We’re thrilled to hear about your positive experience with Danni. I shall pass your feedback on to Danni's managers and team.
If you have any further feedback or require assistance, please reach out to us at customersupport@rightmove.co.uk.
Thanks, Rightmove
★★★★★ 5/5
TrustpilotMy account was corrected
Bali was assigned to help with my issue. Very friendly and helpful. Fixed my issue. It took some days but was fixed in the end and I'm pleased with my access now and the service provided. thanks very much 😊
Mrs · 22 July 2026
Agent replied · 22 September 2026
Good morning Mrs Tick.
Thank you so much for your kind feedback!
I'm really glad Bali was able to help and get everything resolved for you.
We appreciate your patience while we worked through the issue, and it's great to hear you're happy with your access and the service you received.
If you ever need anything else, we're always here to help.
Thanks again!
Rightmove
★★★★★ 2/5
TrustpilotCannot trust Rightmove at all
Cannot trust Rightmove at all. Even after contacting them they are getting similar properties mixed up with photographs, descriptions and even sold prices incorrect, for instance number 30 has the information for number 26 and number 26 has the information for no 28 and so on. If they can’t get the basics right how can they be trusted to advertise your property. It is false representation and could stop your house or flat being sold. I have first hand experience of this.
Ian · 28 August 2026
Agent replied · 22 September 2026
Hi Ian,
Thank you for contacting us and bringing this to our attention.
We would like to assist with your query and raise this to our internal systems team to investigate in more detail.
If you are able to contact us with further details at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300, we'd be happy to help.
Many thanks,
Rightmove
★★★★★ 1/5
TrustpilotTrying to delete my rightmove account what a load of did everything still act
I am trying to delete my account and enquiries within my rightmove account. All emails links dont work then you go back to enquiries of flats enquiries given numbers click contact written the down I am not impressed with rightmove I want my account deleted and enquiries talk about giving out incorrect numbers i have emailed the person who sent to me about a property enquiry plus other one. I have made multiple calls with numbers given eve time even called your main number how much time that has been wasted today. I did not proceed with holding deposit and next section one of many i could not complete your system really needs to be more simpler to use
Ac · 16 August 2026
Agent replied · 22 September 2026
Hi and thanks for taking the time to leave us a review.
We'd like to understand your experience in more detail and assist with your query further.
Please do get in touch with us at talk-to-us@rightmove.co.uk or call 01908 712 300, and we'll be happy to help.
Many thanks, Rightmove
★★★★★ 5/5
TrustpilotKelsey from Rightmove was so helpful…
Kelsey from Rightmove was so helpful and patient as she took me through a process to choose and install broadband and tv at my new property.
Patricia · 10 September 2026
Agent replied · 22 September 2026
Good morning, Patricia,
Thank you so much for your kind feedback.
We’re delighted to hear that Kelsey was able to guide you through the process with patience and clarity and that her support helped save you valuable time during such a busy period.
We’ll be sure to pass your lovely comments on to Kelsey.
If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300.
Many thanks, Rightmove
★★★★★ 1/5
TrustpilotAs a first-time buyer
As a first-time buyer, I am extremely disheartened with my recent experience through Jefferies and Dibbens. Their communication was shocking, and they tried to force me to use their mortgage broker before booking a viewing. I already had a AIP from a broker. I would have had to see their broker in person, and after explaining my working hours and that I don't have a car, I received a backhanded comment dismissing me and saying, "How would you even be able to view the property then?" Given that we never discussed which property I wanted to view in the first place, I find this experience extremely unacceptable and unprofessional. I would not recommend wasting your time.
Laura · 17 July 2026
Agent replied · 22 September 2026
Hi Laura,
Thanks for taking the time to leave a review.
I am sorry to hear about the experience you have had.
Rightmove is a platform where independent estate agents advertise. When you contact an agent about a property, you are not talking to us in any way.
As such, I would recommend you feed this back to the agent directly so they can provide help with your concerns, as we are not in a position to address the.
Many thanks,
Rightmove
★★★★★ 5/5
TrustpilotOutstanding
Rightmove is an excellent app & doesn’t deserve any negativity (simply ignore them as not legitimate) whatsoever from people. The search & save function with immediate updates is outstanding & you can find your perfect home with their help. People should thoroughly appreciate just how exceptional their service is for house hunting.
Trevor · 1 February 2026
Agent replied · 22 February 2026
Hi Trevor,
Thank you so much for taking the time to share such positive feedback.
We’re delighted to hear that you’ve found the search, save, and instant update features so helpful, and it’s great to know the app has supported you in finding your perfect home.
We really appreciate your kind words and support; it means a lot to our team.
If you have any more feedback or need assistance, feel free to reach out to us at talk-to-us@rightmove.co.uk.
Thanks, Rightmove
★★★★★ 3/5
TrustpilotRIGHTMOVE - PROBLEMS LOADING PROPERTY
The support team on this occasion did come back to me after raising the query just after 8am, in recent times it has been after 9am before any contact. However, i have spent far too much time on a problem created by Rightmove and i have had to manage customer expectations too. We consider monthly charges for the portal are far too high, On The Market are half the price with a much better user interface.
Dawn · 8 July 2026
Agent replied · 25 October 2024
Hi Dawn,
Thanks for taking the time to leave a review.
I am sorry to hear that we have not met your expectations here.
Rightmove's operating hours are 9-17:30 Monday to Friday, so you typically will not receive any response from us outside those hours.
If you ever have an urgent issue you need help with, please feel free to call us at 01908 712 338.
Many thanks,
Rightmove
★★★★★ 1/5
TrustpilotI am due to sell my property and…
I am due to sell my property and Rightmove historical data is incorrect as they missed off my purchase back in 2009 it therefore makes the house look 30K cheaper than it actually was . They have the house listed as leasehold when it is freehold. I tried to rectify these issues but it appears you cannot and Rightmove customer care doesn't exist. Do not believe these sites (and Zoopla) as they are factually incorrect.
Dereleth · 24 June 2026
Agent replied · 22 September 2026
Hi,
Thanks for taking the time to leave a review.
As this is a public venue, it is not possible to discuss the specifics of your address. But we can absolutely look into this further if you contact us via email or telephone.
We can be reached at:
talk-to-us@rightmove.co.uk
01908 712 338 9-17:30 Mon - Fri
Many thanks,
Rightmove
★★★★★ 5/5
TrustpilotExcellent customer service
Shannon was quick to respond and update the information about a property that was listed incorrectly.
OPP · 1 September 2026
Agent replied · 22 September 2026
Hi,
Thanks for taking the time to leave a review.
It's great to hear Shannon was able to help, we've made sure she has seen this so she knows her work is appreciated.
Please don't hesitate to get in touch again if there's ever anything we can help with.
Many thanks,
Rightmove
★★★★★ 2/5
TrustpilotMoving is stressful enough...
Currently in the process of moving out and they are making our lives difficult. Kept getting messages stating that my application isn't completed when I have screenshots proving it's complete. They also requested for physical copies of our identification and proof of address. Weather this is company policy or not, we both live in different cities and financially we can't travel to the office just so they can see a physical copy.
Dee · 8 July 2026
Agent replied · 22 September 2026
Hello,
Thank you for getting in touch with us and for explaining your situation.
Here at Rightmove, we are the advertising website for estate and letting agents.
We don't have any direct involvement with the selling or renting process of properties, as we aren't an estate agent ourselves.
In the first instance, I would recommend raising a query with the estate agent directly so that they’re aware of this and have the opportunity to look into this for you.
If you have any questions or need anything else from us, please let me know.
Thanks,
Rightmove
★★★★★ 5/5
TrustpilotShannon was great
Shannon was great, very helpful, sorted out my Rightmove issue quickly and successfully.
Olivia · 17 September 2026
Agent replied · 22 September 2026
Hi, Olivia.
Thank you for your wonderful review and lovely feedback on the service you received from Shannon.
I forwarded this feedback to Shannon, who I know will be delighted to hear it.
If you have any further questions, please contact talk-to-us@rightmove.co.uk or call 01908 712 300.
Many thanks.
Rightmove
★★★★★ 5/5
TrustpilotBali was very helpful with a…
Bali was very helpful with a complicated issue. Thank you.
S · 18 September 2026
Agent replied · 22 September 2026
Thank you so much for your feedback on how helpful Bali was! We truly appreciate your feedback and will make sure to pass it on to him.
If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300.
Many thanks,
Rightmove
★★★★★ 2/5
TrustpilotWhen is a HOUSE a BUNGALOW, when it’s on rightmove!
I am an estate agent, I listed a 3 bedroom semi detached house via my software provider ( which I have been using for 7 or so years. In doing so I hit the relevant buttons to indicate that it is a semi detached house, plus I also referred to it as a semi detached house in my advertising text…….yet it was listed as a BUNGALOW.
Consumer · 22 July 2026
Agent replied · 25 October 2024
Hi,
Thanks for taking the time to share your feedback.
I am sorry you have had difficulty getting your listing to appear as you want on Rightmove.
What you have described is something called Keyword Extraction. This is not AI and it is not a new feature that has been added to site recently.
I will pass your feedback to our developers so they can consider it for future changes.
Thanks again for taking the time to get in touch and please don't hesitate to do so again.
Many thanks,
Rightmove
★★★★★ 5/5
TrustpilotOutstanding personal service.
I was having technical difficulties with the site which was really giving me a headache and the very personal service I received from their Tech Team was outstanding and helped me to fix the problem I was having. This is a huge company and I have never had such a personal service from anyone such as them before. Well done to Shannon, Customer Technical Care Specialist at Rightmove. Thankyou very much.
J · 6 June 2026
Agent replied · 22 September 2026
Hi,
Thanks for taking the time to leave such a lovely review.
It's great to hear Shannon was able to help with the problem you were having. We have made sure she has seen your review so she knows her good work is appreciated.
Please get in touch again if there's ever anything else we can help with.
Many thanks,
Rightmove
★★★★★ 5/5
TrustpilotLost all my 'Saved Properties' in My Rightmove
Lost all my 'Saved Properties' in 'My Rightmove' and was unable to restore them, despite the site saying they were still there. Contacted customer support and straight away received instructions to restore, which worked immediately. Thanks Bali for your swift and accurate response. Tim
Tim · 13 December 2025
Agent replied · 25 October 2024
Hi Tim,
Thanks for taking the time to leave a review.
It's great to hear Bali was able to help with your saved properties.
I have made sure he has seen this so he knows his help was appreciated.
Please don't hesitate to get in touch again if there's ever anything we can help with.
Many thanks,
Rightmove
★★★★★ 1/5
TrustpilotHi my daughter and her partner have had…
Hi my daughter and her partner have had such a terrible time buying a house through right move, they agreed a price in 20th Nov with the seller since then the agreement been sent out twice and returned due to incorrect name on paper work the seller has constant trouble getting in touch with his own solicitor as this is all done as a package through rightmove. My daughter and partner solicitor have everything in place searches , surveys since beginning of January. To top it off now they rang and told my daughter the house she purchasing may need to go to probabate for 20 wks plus. Stay well clear of these it’s been a shambles from start to finish tgey don’t even respond to your solicitors like a load of cowboys. Rightmove you need to have a good shake up it’s really not good for bussiness.
Ann · 19 March 2026
Agent replied · 20 March 2026
Hi Ann,
Thank you for taking the time to leave a review.
We’re really sorry to hear about the difficult experience your daughter and her partner have had; it sounds incredibly frustrating.
Just to clarify, Rightmove is a property portal where estate agents advertise their listings, rather than acting as the estate agent or handling the sales process ourselves. That said, we do want to help make sure your concerns reach the right place.
It sounds like the issues you’ve described relate to the estate agent managing the sale, so we’d encourage you to tag or name the agent you were liaising with in your review so they can see this and respond directly.
If there’s anything further we can do to help or guide you, please don’t hesitate to get in touch with us on 01908 712300 or email talk-to-us@rightmove.co.uk.
Thanks Rightmove.
★★★★★ 1/5
TrustpilotThis is not the site to look
This is not the site to look at if you are buying any kind of property, seriously it's the last place to look. Their only positive is they occasionally get a property up first, that's it. Their default is set at Highest first, not the most recent, so that's yet another thing you have to alter. Zoopla is the real get go here by far. This from an extended experience of property searching.Good luck...
David · 25 November 2024
Agent replied · 28 December 2024
Hi David, Thank you for reaching out to provide valuable feedback, we are very sorry to hear of the issues you have experienced with your Rightmove searches.We pride ourselves on fast and helpful service and we apologize if this has not been the case.I can assure you I have passed your feedback on to our developers to look into. Whilst I can't make any promises, they look at all feedback when looking at future developments. If there's anything else I can help with, please do get in touch at talk-to-us@rightmove.co.uk or call us on 01908 712300Many thanks, Rightmove.
★★★★★ 1/5
TrustpilotNo financial conduct authority registered
Dear customers of Rightmove Landlord and Tenant Services. After my extensive investigation be aware that this company is not responsible under Financial ombudsman or Financial Conduct Authority and you cannot compliant against if the company damage your reputation after unprofessional handling your details and how is using them. My conclusion is that reference service offered to the landlords and agents are uncontrolled by any organisation and is fully kind of voluntary. It turned out that there is nobody to turn to after unprofessional handling our information given to them and the Rightmove Landlord and Tenant Services damaged the reputation of one of the applicants and was proven unprofessional handling the info and at the end.
Dimitar's · 23 February 2026
Agent replied · 20 March 2026
Hello,
Thank you for getting in touch to share your feedback regarding the communication you received from our team in relation to a recent reference.
I can see you have referenced a quote from one of our responses, which was issued following what appeared to be a potential complaint.
We understand this may relate to the full response previously provided and are sorry to hear that our attempts to clarify or resolve the matter did not meet your expectations.
If you would like to discuss this further, we would welcome you contacting us directly at RLTcomplaints@rightmove.co.uk
, and a member of the team will be happy to review this with you.
Thanks
★★★★★ 5/5
TrustpilotThe issue was resolved immediately…
The issue was resolved immediately great customer service thank you Tim
Tim · 24 July 2026
Agent replied · 22 September 2026
Hi Tim,
Thanks for taking the time to leave a review.
It's great to hear we were able to help. Please get in touch again if there's ever anything else we can assist with.
Many thanks,
Rightmove.
★★★★★ 2/5
TrustpilotCustomer support
I was moving and as soon as I had signed the contract, the RM team continuously tried to get me to sign up for a Virgin Media package. I understand that the team works on commission, but when I then wasn’t able to connect to Wi-Fi for a full week, all the RM team could do was send me a phone number from the website. While I appreciate that the issue may have been beyond their control once the commission was secured, I expected more support. It was especially frustrating after feeling pressured to sign up in the first place, only to be left on my own when something actually went wrong.
Hilda · 6 February 2026
Agent replied · 22 February 2026
Hello Hilda,
Thank you for taking the time to share your feedback, and I’m sorry to hear that you were unhappy with the service you received.
Once your order with Virgin Media is processed, your agreement begins directly with them. You should have received your contract documents via email, which contain all relevant information relating to your service and ongoing support.
We always aim to assist wherever possible; however, as we act as a broker, we do not have access to Virgin Media’s internal systems or accounts. This means we’re unfortunately unable to provide the level of support required to resolve the issue you’ve raised. For that reason, we provided you with Virgin Media’s direct contact details, as they are best placed and fully equipped to investigate and resolve this for you.
We were also concerned to hear your comments regarding feeling pressured to take out a product. As the broker that facilitated the sale, this is not in line with the standards we expect from our team. Our advisers are trained to support customers in finding the most suitable product for their needs and to proceed only where the customer is comfortable and happy to do so. We take this feedback seriously and would like to investigate this further internally to ensure our approach remains appropriate and aligned with our expectations.
If you would like us to review your feedback further or require any additional support within our remit, please feel free to contact us directly at RLTcomplaints@rightmove.co.uk, and a member of the team will be happy to assist.
Thanks
Michelle Dodds
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.