Every review we hold for the Oldham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI cant log into my rightmove plus…
I cant log into my rightmove plus account due to not receiving the sms code and despite informing them that my mobile phone provider hasn't received the messages either they said there is nothing they can do. So great, I pay for righmove plus yet I cant use it and the company themselves cant over ride the issue!!
Richard · 21 July 2026
Agent replied · 22 September 2026
Hi Richard,
Thanks for taking the time to reach out.
I'd like to discuss this in more detail with you and go through some steps to assist with your query.
Please contact me at 01908 712 338, and I'll be happy to help.
Many thanks,
Rightmove
★★★★★ 5/5
TrustpilotSo helpful
Maddie was fantastic - incredibly helpful in setting up our admin access and property features. Jon, our account manager, is always full of ideas and consistently finds new ways to boost our viewings and enquiries. We wouldn’t hesitate to recommend
Laura · 20 November 2025
Agent replied · 22 November 2025
Hi Laura,
Thanks for taking the time to leave such a lovely review.
It really makes a difference to hear things like this. I've made sure they have seen your review so they know they are both appreciated.
Please don't hesitate to get in touch again if there's ever anything we can help with.
Many thanks,
Rightmove.
★★★★★ 1/5
TrustpilotLANDLORDS BEWARE!
LANDLORDS BEWARE!! As a landlord I use an agent to find my tenants. One particular agent uses Rightmove for referencing. What they do not tell you is that Rightmove will give you a very scarce report to say whether the applicant has passed or failed. This “report” only gives the applicants name and current address. No employer details, no financial details ( only states the income ) nothing else. Infact the report state “ we understand X is employed”. This is not good enough. Having asked for the raw data so I can make an informed decision that all documents have been seen the answer is no! I hold an ICO as a letting agent yet Rightmove have refused to disclose information even to the agent who requested the reference. Now the tenant is refusing to show me bank statements as he said he already showed them to Rightmove.
Karleen · 28 January 2026
Agent replied · 22 February 2026
Hello Karleen,
Thank you for taking the time to share your feedback, and I’m sorry to hear that you were unhappy with the service you received.
During referencing, we are required to limit the information and documentation we share in order to comply with GDPR and to protect applicants’ personal data. We therefore only gather and disclose what is necessary to support an informed decision, rather than providing full copies of sensitive documents or detailed internal checks.
Additionally, we do not publish the specific methods or detail of our referencing processes, as this information is commercially sensitive and sharing it publicly could compromise the integrity of those checks.
That said, we would be very happy to review your concerns in more detail and discuss whether there is any additional reassurance or information we can provide. Please feel free to contact us directly at RLTcomplaints@rightmove.co.uk
, and a member of the team will be happy to assist.
Thanks
Beth Helmrich
★★★★★ 5/5
TrustpilotJordan from Rightmove has been…
Jordan from Rightmove has been incredible.
McKinley · 10 August 2026
Agent replied · 22 September 2026
Hi
Thanks for your review!
We truly appreciate your feedback. We're glad to hear about your positive experience, and we will make sure to inform Jordan about your appreciation. Your support means a lot to us!
Many thanks,
Rightmove
★★★★★ 2/5
TrustpilotFrustrating search engine for rental…
Frustrating search engine for rental property.It would seem that somewhere in the system, landlords have found a loophole for their listings, or Rightmove is knowingly mid-listing property to gain hits and commission.Despite using filters in the search engine, specifying types of accommodation, and selecting exclusions, the results still show unwanted results.I.E. I have selected "Don't show" House share. Retirement Home, Student Accommodation"Only Show" Detached, Semi-Detached, Terraced, Bungalow, Furnished.Result = Full page of single room student accommodation and house share.Take the furnished out, and it shows land and Car Parking spaces to rent.
Smattyone · 6 June 2024
Agent replied · 25 October 2024
Hi there,We truly value your feedback, thank you for taking the time to leave a review. I am Sorry to hear you have experienced this issue. I’d like to look into these listings. Please contact our support team at talk-to-us@rightmove.co.uk with your full search term and we shall be able to look at each listing to ensure they are advertising correctly.Thanks, Rightmove.
★★★★★ 5/5
TrustpilotWe had an issue with logo not showing correctly.
We had an issue with our Company details not showing correctly within Rightmove Plus. Rahima at Customer Services was able to quickly sort the issue for us.
Moira · 25 February 2026
Agent replied · 20 March 2026
HI Moira,
Thank you for taking the time to leave us a 5-Star review.
I have passed this feedback over to Rahima. She will be so happy to hear this.
If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300.
Many thanks,
Rightmove
★★★★★ 1/5
TrustpilotPRIVACY - WHAT PRIVACY!!!
PRIVACY - WHAT PRIVACY!!!I'm a commercial Landlord and for the first time, I decided to contact Rightmove in order to advertise one of my commercial properties.I filled out the necessary information required to be contacted and because my privacy is important to me, I read Rightmove Privacy Policy and understood my rights before submitting my application.Rightmove contact me and I didn't what to use their services and opted to use an Agent instead.I therefore, emailed Rightmove in order for the to erase my personal data etc.. under the Right to be Forgotten. This is my standard practice will all companies that I have chosen to use theur services or purchase products etc... A simple procedure and all but Rightmove, complied to my request.Rightmove has requested that I provide them ID in order to varify my identity in the form of a Driving Licence, Title Deeds and a Utility Bill. This was a first and I said ((((NO!!!)))) because it infriged on my privacy even further and I highlighted there was nothing within their Privacy Policy requesting such information, otherwise I wouldn't of submitted my details.So, Rightmove is making up the rules as they go along. I have made a complaint to the ICO and now awaiting feedback.Rightmove still refusing to delete my personal information until I prove my identity to them.Rightmove you can run and jump, you pathetic dingleberries.
P · 8 May 2024
Agent replied · 25 October 2024
Hi, We are sorry to hear you are not happy with our processes and responses.We have a set process to request ID to confirm identity of the data subject where either deletion of, or access to, personal data is requested.This is to ensure we are only disclosing or deleting data that genuinely belongs to the data subject.Our Privacy Policy states that we may require ID to confirm your identity when exercising your rights.We do regularly review our Privacy Policy to update and improve it, and we will take your feedback on board.Thanks.Rightmove
★★★★★ 5/5
TrustpilotFirst Class Customer Care by Maddie
Maddie in customer care has been a massive help solving a difficult misunderstanding . She took time to understand the situation and worked hard to find a deliver a good outcome for all sides. Overall she went above and beyond. Really impressed. She was also a pleasure to deal with and very professional.
Rupert · 28 July 2026
Agent replied · 22 September 2026
Hi Rupert,
Thanks for taking the time to leave such a lovely review.
It really makes a difference to hear things like this, we are glad that Maddie was able to help out. We've made sure she's seen this so she knows her work is appreciated.
Don't hesitate to get in touch again if there's ever anything we can help with,
Many thanks,
Rightmove
★★★★★ 2/5
TrustpilotA platform designed to waste your time
Will they ever improve this platform? Rightmove is a website that wastes huge amounts of your time. It's lack of filtering on searches is amateur. You can't lock in filtering like, pets, gardens, bathrooms, and other features as it always resets. You can't set budgets to your own specific levels. You can't set searches based on floor plan size. You can't filter by availability dates and so much more. Its a platform without competition therefore it has no need or desire to improve. It makes the experience of looking for a place to live more harrowing, annoying, and stressful than it already is. It forgets who is the most important user on its platform.
Russell · 21 April 2024
Agent replied · 25 October 2024
Hi Russell, thank you for taking the time to send us feedback, which I will pass on to our development teams. I'm sorry you have not had the best time using Rightmove, if there is ever anything we can help with, or you have more feedback to provide, you can email us at talk-to-us@rightmove.co.uk
★★★★★ 1/5
TrustpilotRighmove messed up our credit reference report.
Righmove were used to do a credit reference application for us regarding a house we wanted to rent via our local estate agents. We were declined by the agent and given various reasons that the report said which didnt make sense. So I requested a copy of the report from Rightmove under the Freedom of information act as we and anyone else reading this have a legal right to see the report Rightmove have conducted on you. So glad we did, as the report is total rubbish and didnt match alot of the information we gave them. Kain at Righmove requested lots of information from us which we provided, but unfortunately the information I gave Kain didnt match what was in the final report. They got my savings wrong, my income wrong, rent shares mixed up and various other issues. As a result we were declined for the property when we shouldn't of been and my partner was in tears for days thinking it was all down to her. If we hadn't of got a copy of the report we would of been none the wiser. So if you get declined, get a copy of YOUR report. I must say, Rightmove, you are a disgrace and should be held accountable for giving incorrect credit references. Trying to rent a property is hard enough as it is in the UK right now, and when you get your foot in the door and get first refusal on a property to then get let down by an inaccurate report. Rightmove, your playing with peoples lives. How many other people do you do this to? Management need to investigate this.
JMP · 8 April 2024
Agent replied · 25 October 2024
Hello, We are really sorry to hear of the concerns you've raised relating to your recent experience with referencing. We appreciate you reaching out to provide some valuable feedback.There can be a number of reasons information provided in the application can't be fully verified and therefore not fully reflected by our assessment, if you could email us directly at rltcomplaints@rightmove.co.uk with your name and the address of the property you applied for, we would be happy to carry out a full review of the referencing carried out and provide a full breakdown of the information gathered and decision made.Thanks
★★★★★ 1/5
TrustpilotThe most horrible real estate website…
The most horrible real estate website ever (Don't get me wrong - Zoopla is the same).Unfortunately due to no competition there's no incentive for rightmove to improve, but I'll leave a comment here as a desperate measure. For the many many years there was no new features for the customers and very limited available filters. This is sad to see how the business may turn their backs onto the customers if they are not giving the profit.Rightmove is designed for the estate agents, not buyers/renters.
Someone · 23 March 2024
Agent replied · 25 October 2024
Good Morning,Thank you for taking the time to leave a review.We do pass all of your feedback over to our development teams so they can consider this for future changes to the website. We'd like to discuss this further and hear some of your feedback. So that we can do this, please send us an email at talk-to-us@rightmove.co.uk.We looking forward to hearing from you.Many thanksRightmove
★★★★★ 1/5
TrustpilotI am having issue in letting…
I am having issue in letting referencing which is very difficult to pass as per their team work because I think they are not highly trained they are just trainees and assessing things on their own without having complete information and every time you have to explain things to them that how to do it. And they don’t even wait for the specific time span to complete they want everything to be clear in one day and just don’t pass anyone’s referencing and just waste time.
Saad · 5 December 2025
Agent replied · 22 December 2025
Hello Saad,
Thank you for getting in touch and for sharing your feedback regarding the referencing process. We’re sorry to hear you’re experiencing difficulties in getting your reference completed.
We understand that moving home can be stressful, and referencing can sometimes feel like a complicated step. Our team is trained to support applicants through even the most challenging situations, and we’d really like to understand how we can help move things forward for you.
If you could contact us directly at rltcomplaints@rightmove.co.uk
with your full name and the property you are applying for, myself and the team will be more than happy to assist.
Thank you
★★★★★ 5/5
TrustpilotAlways impressed with the customer…
Always impressed with the customer service team, they all seem to be able to get the job done and resolve issues promptly for us! Thanks to Bali and the rest of the team for your assistance!
Fraser · 17 October 2025
Agent replied · 22 October 2025
Hi Fraser,
Thank you so much for your kind feedback!
We’re really pleased to hear that you’ve consistently had a positive experience with our customer service team. Bali and the rest of the team will be delighted to know their support has been appreciated.
We truly value your continued trust in us and are always here if you need any further assistance.
Kind regards,
The Rightmove Team
★★★★★ 1/5
TrustpilotUTTERLY APPALLING ERRORS SHOW MY SALES…
Once again you are wrong. The land registry details are correct only Rightmove was wrong! My solicitor forwarded your representative the proof.
Amanda · 17 February 2026
Agent replied · 22 February 2026
Hi Amanda,
Thanks for leaving a review.
I'm sorry for the concern this has caused.
I can see one of my colleagues has been in touch to advice that the error reported is published on HM Land Registry, rather than being an issue on Rightmove specifically.
We cannot change the data we show to something different to HMLR.
I would recommend using the contact details provided to reach out to HMLR to see if they can amend this.
Many thanks,
Rightmove
★★★★★ 1/5
TrustpilotINCORRECT ADVERTISING.
INCORRECT ADVERTISING.This Company is clearly on the "side"of the Estate Agents and NOT on the potential buyer/seller.Whilst trying to search for a detached property for my mother,the search kept bringing up terraced houses of when contacted was informed that they class these as Cottages, and therefore class them under Detached. !!Now, no matter how they tried to explain that to any buyer is beyond my comprehension, and refused to contact me anymore on this fraudulent issue.DISGUSTING.
Francham · 18 April 2024
Agent replied · 25 October 2024
Good afternoon,Thanks for getting in contact and for your message.We're sorry to hear you've been left feeling this way, and we are more than happy to discuss this further with you. Please don't hesitate to give us a call on 01908 712300.I have raised the feedback you have provided in your message regarding the search parameters and property types over to our development team for consideration when we are looking at future improvements - If you have any more feedback, please contact us at talk-to-us@rightmove.co.uk or on 01908 712 300.Many Thanks,Rightmove
★★★★★ 1/5
TrustpilotBogus Info
I’ve come across homes on Rightmove with descriptions that are simply not accurate, in some cases, completely bogus. When you take the time to report these issues, you’d expect a proper investigation or at least a meaningful response. Instead, the replies feel dismissive, as if the concern is being brushed aside rather than addressed.....
A · 7 June 2026
Agent replied · 25 October 2024
HI,
Thanks for taking the time to leave a review.
We appreciate how frustrating it can be if you feel information about a property is inaccurate.
If you are referring to property advertainments, you can contact dataquality@rightmove.co.uk and we will absolutely investigate these and take action where appropriate.
Many thanks,
Rightmove
★★★★★ 1/5
TrustpilotSlow and Inflexible Experience
The letting agency I am renting through uses Rightmove’s referencing system to carry out background checks. Unfortunately, the process is very slow and extremely inflexible. Everything has to fit into predefined categories, which are often poorly designed, and there is no opportunity to provide explanations or additional context.
Barja · 24 July 2026
Agent replied · 22 September 2026
Hello Barja,
We’re very sorry to hear about your recent experience with the referencing process.
Our team follows a clear and consistent set of criteria to help ensure that every applicant is treated fairly and equally. However, we recognise that standard processes may not always account for every individual circumstance. Where appropriate, we can review applications on a case-by-case basis.
I would be keen to review your application in more detail, understand what happened and establish whether there is any further clarity we can provide regarding the process and outcome. Your feedback may also help us identify opportunities to improve the experience for future applicants.
If you could email RLTcomplaints@rightmove.co.uk with your full name and the relevant property details, I will ensure that a full investigation is carried out.
Thanks,
Beth
★★★★★ 1/5
TrustpilotDealing with the referencing team of…
Dealing with the referencing team of Rightmove is absolutely a nightmare. 1) they won’t tell you what are the requirements first time when requesting the reference. 2) every time you call them, there are different people to pick up your calls, and they never direct you to the right person who handle the case. 3) no dedicated person to follow up your case. Anyone pickup the phone call will look into your case. They don’t act like a professional but just tell you the requirements bit by bit, and the documents submitted had never been consolidated. In addition, they seems incapable to do the minimum analysis. 4) impolite and rude when they talk to you over the phone. They just hung up the phone abruptly when they lost their patience without finishing the conversation. 5) they cancel your case right away without informing you and the agent, no reason provided and they block your number so that you cannot contact them. 6) they do not update the agent about the status and the progress even though all the documents required were submitted. To improve, it is suggested that the management team can review the procedures of doing the referencing, and how to communicate the requirements to the customers efficiently and effectively. To restructure the team and employ quality people. Maybe some training can be conducted to ensure your professional team can understand customers. The current team probably will make everyone suffer including the landlord, the agent and customer/tenant and needless to say, the reputation of Rightmove. As the result, the landlord cannot rent out their property to the tenant they preferred, the agent cannot get their commission, the tenant cannot get the property they like due to the substandard referencing team or procedures. In our case, the landlord advised to bypass the Rightmove referencing team, other ways were selected to get around instead.
Siu · 15 December 2023
Agent replied · 25 October 2024
Good Afternoon Siu Ming,Thank you for reaching out and providing this valuable feedback. I'm sorry to hear of this experience.We would like to look into this further for you, so that we can do this, please can you send an email to RLTcomplaints@rightmove.co.uk. We would need further information from yourself to locate the reference.We will endeavor to carry out a full investigation. Many thanksRightmove
★★★★★ 2/5
TrustpilotTheir AI tool just pops up when I steer…
Their AI tool just pops up when I steer clear and takes too many clicks to go away. I only want to browse to see what I can afford, there is not need to make it harder with their intrusive pathetic nonsense.
Rob · 22 August 2026
Agent replied · 22 September 2026
Hi Rob,
Thanks for your message. I have passed your feedback to our developers.
All feedback is taken on board when looking at future developments. If you have any more feedback, do drop us an email at talk-to-us@rightmove.co.uk.
Many Thanks,
Rightmove
★★★★★ 4/5
TrustpilotStaffer Lewis Henderson Spent Extra Time To Understand and Process Tenancy Reference
I had difficulty crossing the reference hurdle (for a new tenancy) as my financial proof of savings came from a reputable bank with account criteria that was not commonplace. Also, the bank had erred in setting up my accounts on-line ... they had not linked my accounts on-line so it took extra care and intelligence on the part of the RightMove assessor to understand the documentation (which was issued quarterly, not monthly). I was lucky that Lewis Henderson was managing my application file. He understood the documentation met the criteria but he needed to shepherd that information thru the RightMove Referencing "boxes". Without Lewis, I doubt my application would have been successful. Huge credit goes to Lewis Henderson!
Customer · 15 November 2023
Agent replied · 25 October 2024
Hi There, Thank you for taking the time to leave us a review.It's wonderful to hear about your experience with Lewis, We are so pleased he was able to help.If you need anything else, please get in touch 01908 712300, or email us on talk-to-us@rightmove.co.uk Thanks, Rightmove
★★★★★ 1/5
TrustpilotReferencing had been the most stressful experience
Put in my application to rent a property. Wanted an employer reference which after chasing was sent to them. They blocked the emails after getting my employer to send multiple. Wouldn’t except me FWD the email even though I rung about this multiple times and they said that would be ok. Have spent hours on the phone with no help on how to move forward in this situation. Just made me go around in circles. I have spent the last 6 days trying to sort it while trying to juggle looking after a 4 month old.Just want it sorted. I will never be going through this company again. They are rude and unhelpful.
Melissa · 14 November 2023
Agent replied · 25 October 2024
Hi Melissa,Thank you for reaching out to provide valuable feedback, we are very sorry to hear of the issues you have experienced with your Referencing journey.We pride ourselves on fast and helpful service and we apologise if this has not been the case.In order for me to investigate your issues, we would need further information from yourself to locate your reference.Please email RLTComplaints@rightmove.co.uk with your full name and the property address you have applied for and we will endeavor to carry out a full investigation on the issues you have experienced.Best WishesRightmove
★★★★★ 5/5
TrustpilotAmazing service for my tenancy check
Amazing service for my tenancy checkI was accepted for a property subject to references on Saturday.Today, Monday, heard from Rightmove and entered the details required. Was unsure how easy my part would be as I am self-employed and I had to send bank statements etc.Everything was completed the same day by mid-afternoon as I heard from the letting agent all good to go.I was expecting it to take several days, not hours! Thank you SO much for getting us past this stressful stage so quick
Craig · 30 October 2023
Agent replied · 25 October 2024
Hi Craig, Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Our Tenancy team at Rightmove.If you need anything else, please get in touch 01908 712300, or email us on talk-to-us@rightmove.co.uk Thanks, Rightmove
★★★★★ 1/5
TrustpilotRightmove valuations are so inaccurate…
Rightmove valuations are so inaccurate and out of step with the market. I find Zoopla a more credible and accurate source of property valuations! More estate agents should move to Zoopla and dump Rightmove. They are unreliable and inflexible with Shocking customer service.
GROOVYCHIC · 26 July 2026
Agent replied · 22 September 2026
Hi,
Thanks for taking the time to leave a review.
We are sorry to hear about your frustrations with our estimates and we appreciate this can be an emotive subject if we show something you disagree with.
We are always striving to improve our site and your feedback will be recorded for our developers.
Many thanks,
Rightmove
★★★★★ 5/5
TrustpilotRefreshingly human
With a horrific impending housing crisis, myself and my partner William, are in the midst of finding our first place as a couple in West London. Needless to say, it's been a nightmare. Some of these agencies go above and beyond to make to feel like a commodity to landlords, and it's really unpleasant.Rightmove's software to support background checks and tenant referencing was a much-needed refreshing experience. The checks are necessary, but not invasive. And the language they use is much better than other platforms, such as GoodLord. Mark Stewart was a rockstar, so when he called me with a question, I requested a feedback link to give him and the wider RightMove team a big 5 star review.Thanks again for being on our side, as tenants, in a difficult industry time. Appreciate being treated like a human being!
Lily · 1 August 2023
Agent replied · 25 October 2024
Good Morning Lily,Thank you for taking the time to leave us a review. I will be sure to pass this over to the referencing team and make sure Mark sees your lovely feedback.I'm really glad to hear you had such a great experience! Please let us know if you need anything else! Many thanksRightmove.
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