Every review we hold for the Oldham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotEasy to use
Never any issues with this website, I find it one of the best for searching for houses. I used Rightmove a number of times but most recently to find a suitable home for my mother who is too old to go through the property hunt. I prefer to call the agents directly as then you can be sure you'll get a response to your enquiry, as opposed to emailing. Site works very quickly and also good to use on my mobile phone.
Jane · 16 March 2017
Agent replied · 25 October 2024
Thank you for your great feedback, we are very pleased to hear that you enjoy using our website and we were able assist with your mother's home buying journey. Kind regards,rightmove.co.uk
★★★★★ 5/5
TrustpilotHelpful and proactive team
The team at Van Mildert were pleasant and helpful. I particularly appreciate their proactive approach to resolving issues and am very thankful for their assistance.
Abhilasha · 3 December 2020
Agent replied · 25 October 2024
Thank you so much for your kind review, Abhilasha, we really appreciate the feedback!
★★★★★ 5/5
TrustpilotFriendly, helpful and quick
Friendly, helpful and quick! Liam was professional and personable and was able to get our reference through in just a few hours, thank you!
Laura · 26 February 2021
Agent replied · 25 October 2024
Hi Laura,Thank you for taking the time out to leave such a lovely review! We're so pleased Liam was able to help you!Best wishes,Vicki
★★★★★ 1/5
TrustpilotFalse Advertising
I discovered a property on Rightmove which I loved and contacted the estate agent to view the property and from that I placed a holding deposit.The eatate agent os committing fraud and taking lots of deposits from other people who are also interested in the property but are not actually providing a service or any legal documentation.I contacted rightmove to make them aware and to remove the add. It has now been three weeks and the add is still displayed on the Rightmove website, people are being scammed and the estate agent it committing fraud. You havent responded to my emails and do not pick up the phone nor is your contact information well displayed. Absolutely terrible service for a company that is supposed to be leading the market.
Belu · 23 January 2017
Agent replied · 25 October 2024
We're sorry to hear of your experience. Firstly we would like to apologise for the delay in our response. We are as of today active on this Trust Pilot page. Rightmove is an advertising portal for Estate and Letting Agents. We are committed to ensuring that the information displayed on our website is accurate and the service provided by our member agents is the best experience possible.This is a potentially a criminal matter and if you haven't already, you may wish to inform the Police’s Action Fraud team by going to http://www.actionfraud.police.uk/ and also contact your bank/building society.The Police Action Fraud team are responsible for investigating cases of this kind. If you would like to discuss this further, please contact us on 01908 712 352.Kind regards,rightmove.co.uk
★★★★★ 5/5
TrustpilotRequested home photos to be removed…
Requested home photos to be removed from the website, Rightmove were very helpful and almost instantaneously Caz Complied with our request. Much appreciated. Thank you Caz.
Customer · 13 August 2020
Agent replied · 25 October 2024
Hello,Thank you for your 5 star review.It's great to hear that Caz was able to remove the photos of your home so quickly. We'll definitely share your feedback with her.Please get in touch if there's anything we can help with in the future. Our email address is talk-to-us@rightmove.co.uk and our contact number is 01908 712300.Happy home hunting.Many Thanks,Rightmove
★★★★★ 5/5
TrustpilotGreat service
Rightmove quickly amended an incorrect listing which had caused me problems. They were and are my go to website for looking at property. Special thanks to Caz!
Sarah · 20 April 2020
Agent replied · 25 October 2024
Hi Sarah,Thank you for your 5 star review.It's so great to hear that Caz was able to correct the error you'd spotted on a listing and we hope this resolves any problems you were experiencing as a result. We'll be sure to pass your lovely comments on to Caz.If we can help with anything in the future, please don't hesitate to get back in touch. You can always give us a call on 01908 712300 or send us an email on, talk-to-us@rightmove.co.uk.Happy home hunting.Many Thanks,Rightmove
★★★★★ 2/5
Trustpilotpost code entry is useless
So I am searching for property in particular area which is covered by 3 post codes BN3 2XW, BN3 2XY and BN3 2XZ. I enter BN3 2XW search. I then try to change the W to Y to continue the search and it is very hard work. The post code field does a whole load of mad things that are supposed to help but get in the way. For example it might highlight the whole post code which then blanks out leaving just the Y that it typed. It might change to the first town beginning with B. Other times if I manage to change the post code to BN3 2XY it then does not automatically search as it should and there is no search button to update the search. Mouse clicks and Enter Key presses do nothing. The old website post code filed function was much simpler.It looks like a marketing person designed it and sold the idea to to RightMove and no one has actually used it.
Agent · 18 November 2016
Agent replied · 25 October 2024
Hi, Thank you for taking the time to leave feedback. We're sorry it's taken such a long time to reply, we are now active on Trust Pilot as of this week. Since the time that you left the above review, we've made many changes to our website to improve our search functionality. If you would to discuss this in more detail, please give us a call on 01908 712352. Kind regards, rightmove.co.uk
★★★★★ 5/5
TrustpilotChris Hunter was excellent and provided…
Chris Hunter was excellent and provided clear communications and feedback in a timely and accurate manner - great service for client and tenant alike
Jon · 10 February 2021
Agent replied · 25 October 2024
Hey Jon,Thank you so much for taking the time out to leave us a review! We really appreciate the feedback about Chris and will be sure to pass it on to both Chris and his team leader!Kind regards,Vicki
★★★★★ 5/5
TrustpilotI am very pleased with their service…
I am very pleased with their service and communication. Natalie was great, always letting me know the status.
Lizeth · 10 March 2022
Agent replied · 25 October 2024
Hello, thank you for taking the time to leave such a great review. We'll make sure Natalie receives your feedback. If you have any further feedback, or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk, or give us a call on 01908 712300 - we'd love to hear from you. Many thanks, Rightmove
★★★★★ 5/5
Trustpilot5 stars for Megan Brooke!!
I spoke with a Tenant Services Sales Executive called Megan Brooke and she organised our insurance and broadband at our new property and she couldn't have given better customer service. She was funny, friendly and helpful and never tried to push me into buying something I didn't need. I felt valued and cared for and she made the whole thing an absolute breeze!
Charlotte · 29 July 2022
Agent replied · 25 October 2024
Hi Charlotte, thanks for taking the time to leave us a 5-star review. It is great to hear of your experience when you spoke with our tenant referencing team, and I have passed over your feedback.If you have any more feedback, or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300 - we'd love to hear from you. Thanks, Rightmove
★★★★★ 2/5
TrustpilotI keep getting notifications NOT…
I keep getting notifications NOT RELEVANT to my searches my top price is £600000 but get houses at 750000 ? also over a MILLION !! want ONLY bungalows but sent houses as well ???
Tessa · 19 August 2024
Agent replied · 25 October 2024
Hi Tessa, Thank you for taking the time to leave us a review. I appreciate how frustrating it can be to get alerts for properties you are not interested in.If you reach out to us at talk-to-us@rightmove.co.uk, we can do some investigation into the alert you have set up and figure out what may be happening.Many thanks,Rightmove
★★★★★ 4/5
TrustpilotGreat, so convenient
Its a great timesaver to have most of the estate agents located in one place online. The search filters are great and work well, my one suggestion for improvement would be that on the iPad seeing saved properties require you to log on every time the website is opened, regardless of if the 'remember me' box is ticked or not. Given that there's no card details or anything registered with rightmove it would be pretty safe to have the login kept open.
Mark · 2 August 2016
Agent replied · 25 October 2024
Hi Mark, We're sorry for such a delay in getting back to you, we are now actively responding to reviews left on our page as of this week. Thank you for such a great review! We appreciate your suggestion to improve the log in functionality. We understand it can be frustrating to enter your login details on every occasion.If you're still experiencing an issue, please call us on 01908 712352 and we will happily help to find a way around this. Kind regards, rightmove.co.uk
★★★★★ 5/5
TrustpilotWell done.Brilliant.
Emily was really helpful on the phone.She answered all the questions and completed our insurance for us.She made it so easy, thankyou.
Mr · 5 July 2021
Agent replied · 25 October 2024
Hello Michael,Thank you so much for your kind review for our colleague Emily. We think shes a great member of the team that really does take the time for everyone she deals with, we will pass your feedback on to her straight away.Best wishes Beth
★★★★★ 1/5
Trustpilotroom letting in shared houses
Very intensly searching for property once working full-time. So much effort was invested in selecting property, then making phone calls and arranging viewing! First of all in the evening time slot 5-9pm the latest viewing could be at 7, only once it was at 7.30! Never later. Remove that slot if you can't keep that time. Secondly, one agent didn't show up on arranged day for a viewing. Then thirdly, after making journey at agreed time I foud out that property will have floor changed and ceiling removed! The agent never took responsibility, not even apologised for misleading information as it hasn't been mentioned on website or during phone call. Also people on the phone don't understand difference between lodger and tenancy agreement. Names of agencies, dates are recoreded and can be published by request. Avoid. You would be better spend time with friends rathen then talking to those aliens. Avoid!
Walk · 3 July 2016
Agent replied · 25 October 2024
We're very sorry to hear of your experience looking for a shared house. We'd also like to apologise for the delay in getting back to you, we realise that you have potentially since found your new home. We'd like the opportunity to reply to the valid points mentioned in your review and hope that by doing so, you will look to use our services for future home moves. To remove any confusion, Rightmove is an advertising platform whereby our member Agents advertise their properties. The content of the property listings is provided and maintained by the advertising Agent. Rightmove does not conduct viewings, this is part of the service provided by the advertising Agent and therefore we are unable to comment on the viewing times that you were offered.We understand that at the time, the property listing on Rightmove may have been misleading and we sincerely apologise for that. Data quality is taken very seriously here at Rightmove, and we absolutely want to ensure that the information on our website is accurate. If you come across any situations such as this in future, please give us a call on 01908 712352, we'd like to help. We can also ensure that any misleading adverts are investigated and followed up with the appropriate outcome. Kind regards, rightmove.co.uk
★★★★★ 4/5
TrustpilotWrong listings
Find that a lot of estate agents are listing properties that have been sold or sold STC these seem to be the ones that have it all but have left the listing live SO WASTE TIME CONTACTING THEM TO FIND THIS OUT!! It may be me or is this a ploy by these estate agents to get us to phone so they can just get us on there books but right move have no links to report listings like these unlike other site.
Steve · 19 May 2016
Agent replied · 25 October 2024
Hi Steve, Thank you for taking the time to leave us a review. We're sorry for the delay in getting back to you, we are actively responding to reviews as of this week. We take data quality concerns very seriously and we are working hard to ensure the properties uploaded to our website are available and the details are 100% accurate. For future home moves, if you come across this situation again please give us a call on 01908 712352 and we will happily assist you. Kind regards, rightmove.co.uk
★★★★★ 5/5
TrustpilotImpressed by the quick response to my…
Impressed by the quick response to my query ! However, they do need to somehow resolve the problem of using key words, giving information that is not required, in their property listings.
Joy · 18 September 2024
Agent replied · 25 October 2024
Hi Joy, thank you for taking the time to leave us a 5-Star review. I have passed your feedback to our developers. This will be taken on board when looking at future developments.If you have any more feedback, please contact us at talk-to-us@rightmove.co.uk.Many Thanks, Rightmove
★★★★★ 5/5
TrustpilotTracey was amazing on the telephone
Tracey was amazing on the telephone, very helpful and so lovely to speak to. Great advice and help with viewing properties. Overall, a good friendly chat.
Kacper · 1 July 2020
Agent replied · 25 October 2024
Good Morning, Thank you for your 5-star review. We're so pleased you received great advice and help with viewing properties. We will share this feedback with Tracey I'm sure she'll be pleased to hear this. If there's anything else we can help with in the future please give us a call on 01908 712300 or email talk-to-us@rightmove.co.ukMany Thanks, Rightmove.
★★★★★ 2/5
TrustpilotWASTE OF TIME. Agents not responding to questions.
I've been looking for house to buy three months now, with no luck as yet. This is predominantly because property agents not respond to the enquiry form sent in via the Rightmove website. When I've tried to chase enquiries via the telephone I've found that a) some of the letting agent telephone numbers are incorrect on Rightmove, b) a lot of letting agents claim never to have seen your enquiry form/that it has been "lost", and c) that you are promised call backs that never materialise.
Pawel · 14 April 2016
Agent replied · 25 October 2024
Hi Pawel, Firstly we want to apologise for the delay in getting back to you, we are active on Trust Pilot as of this week. We're also sorry to hear of your experience. We hope that you've since found the perfect property and for any future home moves, we would like to help. The telephone numbers should be accurate on our website as this is how our members receives their enquiries however please do give us a call if you struggle to contact one of our members and we will happily help to connect you - 01908 712352. Kind regards, rightmove.co.uk
★★★★★ 5/5
TrustpilotAbsolutely fantastic service with a…
Absolutely fantastic service with a technical issue for such a large company. I didn’t think they would do but they did and I am very pleased. Articulate responses and professional.
Nicola · 18 October 2024
Agent replied · 25 October 2024
Hi Nicola,Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Rightmove.If you need anything else, please get in touch 01908 712300, or email us on customersupport@rightmove.co.uk Thanks, Rightmove
★★★★★ 1/5
TrustpilotEither completely incompetent, or positively malicious.
Nearly lost us a flat and deposit unless we were able to pay the entire 6 month contract rent (£6k) upfront.Repeatedly asked for the same information over the first 2 weeks saying everything was fine, a day before moving in told the Agent we failed the ref check, and left further requests at 5.30pm the day before referencing checks were due, leaving us no time to reply. Either completely incompetent, or positively malicious.
G.Crick · 21 September 2020
Agent replied · 25 October 2024
Hi G.Rick, Thank you for your review of Van Mildert. I apologise you have had a negative experience.I’ve forwarded your comments on to our head of referencing. If you would like further information regarding why we asked for rent in advance or why the referencing process panned over a two week period, please feel free to get in touch with us by emailing customerservice@vanmildert.netKind regards,The Van Mildert team
★★★★★ 5/5
TrustpilotVery Helpful
Moving to the UK, Eve was very helpful and gave me very valuable information. I appreciate all the advice
Anna · 15 December 2021
Agent replied · 25 October 2024
Hi Anna,Thank you for taking the time to leave us a 5-Star review. If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300.Happy home hunting! Many thanks, Rightmove
★★★★★ 4/5
TrustpilotFriendly and Helpful Staff
Rhea was very good and helpful for first time users, made the whole application process simple and easy!
Annika · 3 February 2022
Agent replied · 25 October 2024
Hi there, Thank you so much for the great review. I've passed this feedback on to Rhea. Thanks, Rightmove
★★★★★ 5/5
TrustpilotThank you Donna!
Donna was extremely helpful getting our insurance sorted out, very patient and kind. Excellent customer service.
Daniel · 6 May 2022
Agent replied · 25 October 2024
Hi there, Thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rightmove and personally with Donna. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Happy Home Hunting! Thanks, Rightmove
★★★★★ 5/5
TrustpilotExcellent Customer Service
Danielle Ord was very helpful and patient helping me with right to rent application process. Excellent customer service. Thanks again Danielle.
Ritesh · 9 July 2021
Agent replied · 25 October 2024
Hello Ritesh,Thank you very much for taking the time to leave some positive feedback for our colleague Danielle. Danielle is a perfect example of the high standards we set for customer service and we will ensure she receives your feedback.Best wishesBeth
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
