Every review we hold for the Oldham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThis site is awful
This site is awful. It freezes. It is slow. It has steadily worsened to the point of being useless. The filters are a nightmare, slowing the search to a snail's pace. The same properties appear repeatedly if they are multi agency, but scattered around. I got so frustrated with it that I emailed them. They were hopeless, asking me to do things to improve the speed of the site. I pointed out that Zoopla doesn't suffer from these problems and the issue is at their end. It's a pity because the site is much more navigable than Zoopla but it is becoming a hopeless, frustrating experience. A real useless time waster.
Anna · 25 August 2019
Agent replied · 25 October 2024
Hi Anna,Thank you for taking the time to leave us a review and we’re so sorry to hear of the experience you’ve had. We do want to get this sorted for you as we appreciate the impact the website performance is having on home hunters.Our specialist teams are currently investigating this with our third party provider as we're aware that the error itself relates to the service we receive from them.We’ve found the communication you had with us about this a few weeks ago and if you’d like for us to update you when this is resolved by email or, by giving you a call, please just let us know.The websites performance is very out of the ordinary and our specialist teams are working round the clock to have not only have it fixed but, to also make sure this doesn’t happen in the future.Many thanks, Rightmove.
★★★★★ 1/5
TrustpilotI was horrified when speaking to my…
I was horrified when speaking to my local estate agent that just because I had used the Rightmove sight to find his telephone number he now would have to pay you commission.I have known said man for some 35 years. He was friends with my son in the Beetle club. He is in walking distance of my house and I had always intended to sell from him when I needed to.The only reason I needed to phone was because it was pouring with rain. YOU DID NOT HELP ME FIND THIS AGENT. THERE IS NO NOTIFICATION THAT USING YOU INCURS PAYMENT FROM ANYONE. THIS APPEARS TO ME TO BE A TOTAL SCAM. POSSIBLY AGAINST A TRADE RESTRICTIONS ACT.OR JUST MAYBE THE ESTATE AGENT IS MISTAKEN AND YOU DO NOT REQUIRE PAYMENT SIMPLY BECAUSE I LOOKED UP THEIRTELEPHONE NUMBER ON MY IPAD ON A RIGHTMOVE SITE.TELEPHONE NUMBER ON MY IPAD ON YOUR SITE.
Thelma · 20 August 2019
Agent replied · 25 October 2024
Hi Thelma,Thank you for taking the time to leave us a review.Estate Agents do not have to pay us commision for any reason. They pay us to have a Rightmove membership, which allows them to list their properties on our website for marketing purposes. They can have a variety of packages and products as part of their memberships but none of the products or packages require any agency to pay us commision. You can find any numbers for Estate Agents that advertise on Rightmove and when calling the number displayed, they don't make any further payments outside of their normal membership to us for receiving this call. If you would like to discuss this further, you can email us at talk-to-us@rightmove.co.uk or call us on 01908 712300. Our office hours are Monday to Friday 9:00am to 18:00pm. Many thanks,Rightmove
★★★★★ 1/5
TrustpilotI find most ads are dishonest, and incorrectly listed!
I find when searching for a low budget one bedroom/studio apartment most of the listings are fake! claiming to be what was asked for, but are simply bedrooms in shared homes..... even with 'don't include shared accommodation' tab clicked! ...which suggests mass dishonesty within Rightmove listings/landlords! Something I have brought up with them several times, and on the good side they always reply! ...but NOTHING has been done to stamp out this massive wasting of customers time, and dishonesty! ....basically can the landlords or rightmove be trusted? Actually the only time I found a home via Rightmove the agent was very dishonest! And ended up paying an out of court settlement 4x what was owned! ....in those situations foto/video files(evidence) mean everything!!
Carlos · 15 August 2019
Agent replied · 25 October 2024
Hi Carlos,Thank you for taking the time to leave us a review and we’re sorry to hear of the difficulty you’ve had with searching for properties.All properties advertised on Rightmove have been uploaded by the Estate Agent directly and it’s not something we do for them.Our property search filters rely on the wording used in the advert and the way the property has been uploaded.We always encourage our member agents to list their properties as accurately as possible to make sure they’re being seen by the appropriate audience.If a property hasn’t been advertised as a house/flat share, our systems don’t know to detect it within the correct applied filters.We can certainly share your feedback with our specialist development teams and it will be taken on board to think about what more can be done to help recognise house/flat share properties.Many thanks, Rightmove
★★★★★ 1/5
TrustpilotProblems with website functionality
Like other reviewers, I am currently unable to use the Rightmove website which I have previously found to be efficient and easy to navigate. I have a house on the market and my agent tells me that they are using this site to advertise; they appear to be wasting their money! Of the '23 properties found' using the village as a search criteria only four are displaying and the screen is permanently frozen. Filters don't work either. This seems to have been a problem for some weeks now, why aren't Rightmove taking steps to resolve the issues?
J · 7 August 2019
Agent replied · 25 October 2024
Good Morning,Thank you for taking the time to leave us a review.We are sorry to hear of the problems you are experiencing when using Rightmove.We would really like to look into this for you. So that we can look into this, please can you email us at talk-to-us@rightmove.co.uk and advise us of the browser you are using and what device you are using?We look forward to hearing from you.Many thanks, Rightmove
★★★★★ 2/5
TrustpilotCan you tell me why an earth is X with…ANSWER THE X FACTOR ?PLEASE
Can you tell me why an earth is X with these questions below are of any help to a Buyer or a Seller Or An Agent ?, this makes no sense to me at all .This X is on the Right side of every House Image .Also why the Lack of the GRID ? As eyes move to read from Left to Right , not DOWN ?Explain why if you can.? These are the five Questions that are Listed , when you Click the X . Who Benefits from this ???? SEE BELOWIt's no longer availableIt's misdescribedIt's overpricedIt requires too much decoratingI think it’s fraudulent
JOHN · 1 August 2019
Agent replied · 25 October 2024
Hi John,Thank you for taking the time to leave us a review.When clicking the ‘X’ to hide a property from your search, we’ll ask for feedback so that we understand the reasons behind a site user not wanting to see this particular property.This is a new feature to the website and any feedback we receive from our site users will be very beneficial to us.We made the decision to remove our grid view option a number of weeks ago. This was due to very low usage of this feature from users choosing to view their results in this way. By removing this option, it will allow us to focus on other improvements needed on our website and reduced the time it takes to release new features.Many thanks, Rightmove
★★★★★ 1/5
TrustpilotAs an Estate Agent I find Rightmove my worst service provider!
As an Estate Agent who pays well over £10,000 per year to advertise on RIGHTMOVE I can only say that they provide a shockingly poor quality of service. In terms of value for money, they fail on a monumental scale to deliver value for money, as my most expensive service provider.Fellow Estate Agents confirm their similar poor experience with Rightmove, with Rightmove having an extremely poor response time when one emails them, very little interest in resolving genuine concerns.Most concerning of all is that Rightmove simply increase their subscription rates each year for Estate/Letting Agents by an average of 10% for no reason other than increasing their enormous/unjustified profits!My WORST service provider! The homeselling/buying process is blighted by Rightmove!
George · 28 July 2019
Agent replied · 25 October 2024
Hello George,Thank you for taking the time to leave us a review.We’re sorry to hear that you feel this way and would really like to discuss this further and put you in touch with your Account Manager.If you’re happy to, please get in touch with us in Customer Support by either phone or email.Our contact number is 01908 712352 and our email address is customersupport@rightmove.co.uk.Many thanks, Rightmove
★★★★★ 5/5
TrustpilotLewis was a great help and got back to…
Lewis was a great help and got back to me with an answer to my query within 5 mins.. if not even faster. Thank you very much!!
Evangelene · 4 March 2021
Agent replied · 25 October 2024
Hey Evangelene, Thank you so much for taking the time to leave such a lovely review! I'm so pleased to hear that Lewis was able to help you out so quickly!Kind regards,Vicki
★★★★★ 1/5
TrustpilotMassive time waster website
I spent all weekend looking for commercial properties and I found one that fitted the bill and first thing I was making arrangement for mortgages etc. During this time the estate agent who advertised the property left me waiting about arranging an appointment for a viewing.After a few hours I called the estate agent and then they told me that the property was gone and I later found out that they had decided to rent it out but never bothered to update Rightmove website so I wasted a huge amount of time doing research and getting bank appointments and the property was not available so you can't trust anything you see on Rightmove and they are impossible to phone to complain to hence my need to come on here to moan about them as they dont give a hoot.
Trusted · 30 April 2019
Agent replied · 25 October 2024
Hello,Thank you for taking the time to leave us a review.I’m sorry to hear about your experience. We do encourage all estate agencies to ensure that they are marketing properties correctly on Rightmove.I would really like to look into this further for you, so that I can, please can you email us at talk-to-us@rightmove.co.uk or you can call us on 01908 712390. Our opening hours are Monday to Friday 9:00am to 17:30pm.In addition, thank you for your feedback about the visibility of our contact details on the website, I will be passing this on as feedback to be looked into. Many thanks, Rightmove
★★★★★ 5/5
TrustpilotHassle-free referencing
Thanks to Steph L Leighton for helping me to complete my reference quickly and hassle-free. A very supportive and professional experience!
Tracy · 25 February 2022
Agent replied · 25 October 2024
Hello, thank you for taking the time to leave such a great review. We'll make sure Steph receives your feedback. If you have any further feedback, or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908 712300 - we'd love to hear from you. Many thanks, Rightmove
★★★★★ 5/5
TrustpilotSolid service
Really good service. Adam Urwin was very quick on turning round the guarantor request for my niece. Many Thanks Richard
Richard · 12 April 2022
Agent replied · 25 October 2024
Hello Richard, thank you for taking the time to leave a review. It's so nice to hear you've had a positive experience with Adam. We'll make sure they receive your feedback. Many thanks, Rightmove
★★★★★ 5/5
TrustpilotLewis Henderson
Lewis Henderson is both a skilled professional and an excellent communicator. I highly recommend him and the services he offers
Colin · 11 April 2022
Agent replied · 25 October 2024
Hello, Thank you for taking the time to leave us a 5-Star review.I have passed your feedback onto the relevant team.If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300. Happy home hunting! Many thanks, Rightmove
★★★★★ 1/5
TrustpilotHe'll hole
They have got my flat with all my possessions advertised for rent 369a Ashley road I want my photos of my stuff removed.. the flat is a hell hole full of damp.. No heating no gas central heating.. to have a bath you have to put a switch on. There's a mouse in there no modern kitchen with no drawers.. ent this she of a flat I lived there for 5 years with my son and no parent with kids would want to live here.if you don't believe me feel free to call me. They are advertsising this flat with pics of my stuff which is illegal the rent was paid into his sons account and not the owner they're are dodgy as u like. hole of a flat should be knocked down it's not suitable for a homeless person. Now get those.photos of my stuff off your website before I go to the solicitors
Darren · 28 January 2019
Agent replied · 25 October 2024
Hello Darren,Thank you for taking your time to leave us a review.I am so sorry you had a negative experience after finding a property on Rightmove. It would be great to provide this feedback over to the letting agent directly, so they can pick this up with the landlord.Please could I ask you to forward over your address details to our ‘customersupport@rightmove.co.uk’ email address. We can then get the images of your property removed from Rightmove. Thank you again Darren, I hope you have a lovely day today.Rightmove.co.uk
★★★★★ 5/5
TrustpilotHelpful and efficient service
Through Van Mildert I sourced internet and tv provision with Sky, and house contents insurance.I had the pleasure of coordinating with both Rachel and Paul on internet&tv and insurance respectively. They were both extremely helpful, informative and empathetic. They were concise, impartial and answered all my questions and kept me in the loop with everything.Would highly recommend using Van Mildert, if not one but two of their staff work in such an exemplary manner.
Luke · 10 March 2021
Agent replied · 25 October 2024
Hi Luke,Thank you so much for taking the time out to leave such a great review! We're always pleased to hear we've provided a great service, but even more so when our colleagues are mentioned - and here you are mentioning two!This is really lovely to read - so proud of both Rachel and Paul!Thank you again for your review, Luke, and congratulations on your new home, we're so happy for you!Best wishes,Vicki
★★★★★ 5/5
TrustpilotAmazing service, Lovely people!
Rachel was great! Really helpful in finding us the best options and deal for our new move. Can’t fault the lovely conversations either. Thank you again!
Jazz · 3 March 2021
Agent replied · 25 October 2024
Hi Jazz,Thank you so much for taking the time out to leave such a kind review! I know that these reviews mean a lot to Rachel and the team, so I am really pleased you took the time to say such nice things!Congratulations on the move, we hope you're really happy in your new home.Best wishes,Vicki
★★★★★ 5/5
TrustpilotBest referencing service I ever used
Best referencing service I ever used . Really recommended them , Cheryl was lovely over the phone and helped me finish my process in a timely manner
Silviu · 3 December 2020
Agent replied · 25 October 2024
Thank you for your review, Silviu! We are so pleased you have had a positive experience with Van Mildert. We've passed on your kind words to Cheryl!If there is anything else we can help or support you with, please feel free to get in touch with a member of the team who will be happy to help!
★★★★★ 1/5
TrustpilotWorst portal ever!
Worst company ever! I'm a real estate agent and I've been advertising with them until recently. They get your money upfront or force you to sign for at least 6 months and they are not responsable for any leads you might get or not. I paid for 6 months and I got 0 leads out of all my flats. They didn't offer any solution such as extension without paying, lowering the rate, refund, etc... Bunch of thieves!
Abc · 21 April 2020
Agent replied · 25 October 2024
Hello,Thank you for your review.We're sorry to hear you feel this way and that you didn't receive any enquiries on your properties when you were advertising with us. Our specialist Account Management Team can provide support to any of our members that are struggling to generate leads. We also have lots of different webinars with tips on how to have the ultimate property listing and make the most of your Rightmove membership with the tools you have as part of your membership.Good luck with your business moving forward.Many Thanks,Rightmove
★★★★★ 5/5
TrustpilotGreat help
Great help. I’m new to it all, Megan was so helpful and explained everything great. Thanks so much.
Angela · 16 June 2022
Agent replied · 25 October 2024
Hi, thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Thanks, Rightmove
★★★★★ 5/5
TrustpilotHannah was quick to respond to my…
Hannah was quick to respond to my requests and has kept me in the loop when all outstanding issues are dealt with.
Mark · 17 November 2021
Agent replied · 25 October 2024
Hi Mark,Thank you for taking the time to leave us a 5 star review! I'm glad we were able to help you today. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300.Happy Home Hunting!Thanks,Rightmove
★★★★★ 5/5
TrustpilotMegan - Great Advisor
Megan was my advisor and she was wonderful in terms of arranging insurance and TV at my property. Highly professional and recommended. Thank you.
HOPKINS · 6 July 2021
Agent replied · 25 October 2024
Hello Hopkins,Thank you for taking the time to leave such a positive review for our colleague Megan. It's always a very stressful process to get your new home all set up so we are glad Megan could make it as easy and pain-free as possible.Good luck in your new home.Best WishesBeth
★★★★★ 1/5
TrustpilotPoor search property filters
I don’t understand why filters such as number of bathrooms, size of properties, freehold or leasehold is not available.It looks like the website is made to have the worst user experience.You have to click on each property description to see if it fits your needs.
Nancy · 3 March 2024
Agent replied · 25 October 2024
Good afternoon Nancy, Thank you for taking the time to leave your feedback. Whilst there's not currently a 'number of bathrooms' filter, this information is displayed in the property summary on the search results page. We also recommend using our Keyword Sort feature to prioritise search results containing specific wording such as 'freehold' or 'leasehold'.We're always looking to improve user experience and I've passed all of your feedback on to our development team to look into for future updates. In the meantime, if you have any further suggestions, please send us an email to talk-to-us@rightmove.co.uk. Many thanks, Rightmove
★★★★★ 5/5
TrustpilotReally good to deal with when I was…
Really good to deal with when I was selling my house, kept me updated, really professional and great staff at the Bingley branch especially Victoria who was most helpful. Would highly recommend.
Jason · 8 September 2018
Agent replied · 25 October 2024
Hi Jason,Thank you so much for taking the time to leave us a review. I am really pleased you had a lovely experience with an Agency that advertises their properties on our website.Thank you & have a lovely afternoon Jason. Rightmove.co.uk
★★★★★ 1/5
TrustpilotI reduced my new property in February…
I reduced my new property in February this year through my estate agents. 10 weeks ago I had secured a buyer unfortunately they backed out at the last minute. 10 weeks wasted and 10 weeks removed from your website.The property has now been relisted with Rightmove but to my horror still says 'property reduced and date in Feb.' I've been told to remove this I need to reduce the asking price by at least 2% ! On my property that amounts to £3200.00 its absolutely ridiculous that this statement of reduction stays on and im held to ransom to remove it. Im not asking for it to be advertised as a new listing but what the hell gives you the right to tell people how much they have to reduce there property by. Obviously the further away in time the reduced date is the less confidence people have in buying.
Annabel · 7 August 2018
Agent replied · 25 October 2024
Good Afternoon Annabel,I am sorry for the delay in my response to you.Thank you for taking your time to leave us a review.I am so sorry to hear that your property has fallen through. We can certainly look at amending your property's added on date for you. If you can please call our customer support team on 01908 712352 they will be more than happy to help you and advise you of the process we take when a property has fallen through.Kind Regards,Rightmove.co.uk
★★★★★ 5/5
TrustpilotVery helpful and Professional
Cheryl was lovely and very professionalvery helpful :)
Courteney · 2 June 2023
Agent replied · 25 October 2024
Hi Courteney, Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Cheryl & Rightmove. If you need anything else, please get in touch 01908 712300. Thanks, Rightmove
★★★★★ 5/5
TrustpilotFriendly and efficient
Van Mildert were really helpful and so speedy getting through our references for a quick move in date. Really friendly and personable. Great to work with!
Storm · 6 January 2021
Agent replied · 25 October 2024
Hi Storm, thank you for taking the time to leave such a kind review about the team, we really appreciate it!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
