Trusted Agent profile · Oldham

Oldham Letting Centre Oldham reviews

3.8

★★★★★ Good

1,648 reviews across 1 platform

91 High Street, Lees, Oldham, OL4 4LY, OL4 4LY

Oldham Letting Centre's office in Oldham, at 91 High Street, is rated 3.8 out of 5 across 1,648 reviews on 1 platform.

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Reviews

Every review we hold for the Oldham office, from every platform, shown as written. First names only.

5/5

Trustpilot

Great Customer Service

Meghan was extremely helpful with helping me sort out my Insurance. She took the time to read through all the details with me and answered any questions on terminology I did not understand.

Sophie · 27 May 2021

Agent replied · 25 October 2024

Hello Sophie, Thanks so much for getting in touch to leave such a positive review. Here at Van Mildert we understand how important transparency and clear communication is, especially when it comes to insurance. We will ensure Meghan hears of your kind words as well as her manager.Best wishes Beth

5/5

Trustpilot

Natalie C was lovely with me

Natalie C was lovely with me, very friendly and helpful. She put me at ease with the information that she gave me and I would recommend Van Mildert and their team of professionals anytime.Thank you!

Teofana · 10 December 2020

Agent replied · 25 October 2024

Hi Teofana, thank you for leaving such a kind review - we think the world of Natalie and are glad she was able to put your mind at ease!

1/5

Trustpilot

Less than 1 star, is a waist of time, super incompetent

Less than 1 star. They are taking 3 days to open a file from my guarantor. Because of them, I will not be able to move into my house on Saturday. Employer super unexpert, I tried to speak with a manager or IT department and they never let me do it. They did not provide me with any solution, only complaints. Super slow and inappropriate IT system for today. Never use this service for moving, they will only make you lose your time (and home)

Irene · 29 July 2021

Agent replied · 25 October 2024

Hello Irene, Thank you for reaching out to provide valuable feedback, we are very sorry to hear of the issues you have experienced with Rightmove Landlord and Tenant services. We pride ourselves on fast and helpful service and we apologise if this has not been the case.In order for me to assist with your application, we would need further information from yourself to locate your reference. Please email RLTComplaints@rightmove.co.uk with your full name and the property address you have applied for and we will endeavor to carry out a full investigation on the issues you have experienced. Thanks,Rightmove

5/5

Trustpilot

As an estate agent

As an estate agent, Rightmove have been brilliant not only as a marketing tool but for the educational tools. Its features far exceed other marketing portals. Whenever I have an issue I can call the helpline and get instant response. They also offer training sessions for using the website to its full potential which has been so valuable for us as an independent agent.

Emily · 15 June 2023

Agent replied · 25 October 2024

Hello Emily, this is incredible! Thank you so much for leaving this review, we really apprecaite hearing feedback and it is kind of you to take the time to do so. Many thanks, Rightmove.

2/5

Trustpilot

No mention of Sale history!

Our property appeared on Rightmove and eventually we had a buyer. Interestingly, since we sold it, there has not been any mention of the price we bought it for( in 2008) nor the price we sold it for in 2020. Prices of other flats in the same street and in the same building which were sold after ours, do appear on Rightmove. Now our flat is being advertised again, by our purchaser, and there is no mention of its sale “ history”.Something must be wrong.The “reply” I received was not satisfactory.

Shlomit · 16 July 2021

Agent replied · 25 October 2024

Hello,Thank you for getting in touch and leaving us a review.There is sometimes a number of reasons why sold price history on a property isn't on our website. Please could you email us at talk-to-us@rightmove.co.uk or call us on 01908 712300 with more information? Many thanks,Rightmove

1/5

Trustpilot

Snobby Service

Really bad. Do not want to look after you if your a single mother...Was told that they had high interest in this even though I have universal credit and a very good salary and well with in my affordability told that I had to earn 23 k and have a home owning garantor was just shy of this and have had no call back what's so ever or help and left finding it very hard to find a home for me and my little boy even though I pay high rent and have great track record snobby girls in the caerphilly branch and I might even go to the papers about them

Emma · 15 July 2021

Agent replied · 25 October 2024

Hello Emma,Thank you very much for getting in touch to share the issues you have experienced with applying for a property. We can certainly appreciate how important it is to find a home for you and your child and we always try to assist in any way we can.I can confirm we are happy to accept almost all forms of income and savings, including but not limited to employment, universal credit and any other benefits, so we certainly would have been happy to assess your income and work with you and the letting agent to obtain a result that all parties were happy with.I have had a look into your issues and I can't seem to locate any references carried out for yourself, and we also do not have an office located in Wales at all. I would be happy to help if you would like to contact me directly Beth.McGuire@rightmove.co.uk to provide further information in order for us to assist as best we can and get to the bottom of who gave you this advice.Best wishesBeth

3/5

Trustpilot

Log-in process is terrible

Log-in process is terrible. It took a while to recognise my non-google email address and even now, I go through a continual loop of having to re-enter my log-in until I clear my cookies. Sort it out!I'm supposed to enter the date of my experience here - but it's ALL the time.

Yana · 25 March 2024

Agent replied · 25 October 2024

Good Afternoon Yana,Thanks for reaching out. I'm sorry that you're having some issues with being asked to reenter your login details constantly. We'd like to look into this further for you, so that we can do this, please send us an email to talk-to-us@rightmove.co.uk and we can investigate this further for you.Many thanksRightmove.

5/5

Trustpilot

I asked their support team to remove my property purchase history.

I asked their support team to remove the purchase history of my property. As soon as I provided the requested information, they removed all my property purchase history within 30 minutes. Excellent service.My thanks to Caz Thompson.

Abbas · 13 March 2020

Agent replied · 25 October 2024

Hi Abbas,Thank you for your 5 star review.It sounds like you had a great experience with our specialist Caz and she dealt with your query very quickly. We'll make sure your feedback is passed on to her for you.Please let us know if we can help with anything in the future. Our email address is talk-to-us@rightmove.co.uk and you can always give us a call on 01908 712300.Happy home hunting.Many Thanks,Rightmove

5/5

Trustpilot

No complaints.

Had no issues getting my referencing done and spoke to Paul about insurance and he was very helpful and efficient in helping me choose the right policy. Very good customer service so far.

Liam · 12 April 2021

Agent replied · 25 October 2024

Hello Liam, Thanks for taking the time to leave some lovely feedback for our service and also our colleague Paul. We pride ourselves on excellent customer service and are really happy to hear of the experience you have had with us.Best WishesBeth

4/5

Trustpilot

I think the website is fairly clear and…

I think the website is fairly clear and easy to use, I used to search few investment properties and publish few properties through estate agents....The amount of information and filters is fair and cover almost all the scenarios....Few things that I find a bit annoying 1) I do not like to see at the top of the search results the sponsored properties not respecting the sort parameter that I have set...2) in some scenarios the map view is confusing when there are two or more properties available on the same building....

Stelio · 19 June 2021

Agent replied · 25 October 2024

Hello, Thank you for leaving us a review. I have passed your suggestion to our developers, Whilst I can't make any promises, they  look at all feedback when looking at future developments. If there's anything else I can help with, please do get in touch at talk-to-us@rightmove.co.uk or call us on 01908 712300. Many thanks,Rightmove

5/5

Trustpilot

Used van Mildert this month for the…

Used van Mildert this month for the first time ever, they did their job very well, polite and helpful always, especially thank you to Liam and Craig who helped me big time Thanks guys 🙏✌️

Suzie · 24 September 2020

Agent replied · 25 October 2024

Hi Suzie, Thank you so much for your review! I've passed your comments on to both Liam and Craig - we're glad they were able to help you out!Kind regards,The Van Mildert Team

1/5

Trustpilot

Grubby spamming operation

Most of us haven't chosen to work with Van Mildert. We just have to in order to get a roof over our head. At one point they said I had to get a guarantor because I have a zero-hours contract (I don't). They asked me if I earned shares in the charity I work for (!?!). I was dealing with them at 1am (from overseas) sending paperwork after paperwork to prove to them I could afford to pay the rent. They kept telling me that they needed more. When they were finally satisfied, instead of telling me all was okay, they just stopped returning my emails. Leaving me wide awake ahead of a busy day wondering what had happened.But worst of all, having had no choice in dealing with them, is getting constant spam afterwards about renters insurance etc. I don't recall being asked if you could use my details in such way. How dare you profit from me? Toe rags.Honestly, working for a company that actively seeks to empower landlords and keep out tenants must be soul destroying - but for it just to turn into a grubby little spamming operation. Nasty company.

Steve · 29 May 2021

Agent replied · 25 October 2024

Hello Mr Jackson,Thank you for getting in touch to provide valuable feedback on the service you received from Van Mildert. I am very sorry to hear you were unhappy with the dealings with our staff and our procedures.Please be assured your details have been removed and you should receive no further contact from ourselves moving forward. Here at Van Mildert, we offer excellent services and products to our tenants with competitive prices, but we can understand that not everyone is interested in taking them out and apologies for any frustration our communication has caused.I have reviewed your referencing application and can shed some light on the line of enquiry we followed with your reference, I am happy to forward you an email explaining the reference process we undertook with the information we were given. I am not sure if this is the correct forum to discuss your application and I am conscious you do not want to receive any further communication from us, but if you would like to email me directly at Beth@vanmildert.net to notify me, I would be happy to forward you a more thorough overview.Finally I can see that you reached out to us for confirmation all was sufficient after 5pm on the 25th of May when our office was closed, our email turnaround time is usually 2 working hours and I can see we did respond within that time frame when our office opened at 10:05am the following morning, confirming all was received and sufficient. It is never our intention to ignore an email and we do try to ensure speedy responses as we can appreciate moving home can be a stressful experience.I hope this clarifies and resolves some of the points you have raised, but as mentioned, I am happy to discuss any further issues with you directly.Best of luck in your new home.Best wishesBeth

5/5

Trustpilot

Brilliant company, Great service

I had a great experience with Van Mildert. In particular, Claire who dealt with the reference process and Emily sorted out the home insurance. Both ladies were so lovely and took the time to make courtesy calls to myself and my partner to make sure we felt supported through our moving process. Every correspondence had a personal touch and I felt that the advisers really care about ensuring everything ran smoothly. I really appreciated how kind and friendly they were and I felt at ease. Would use again and highly recommend to others :)

Francesca · 20 May 2021

Agent replied · 25 October 2024

Hello Francesca,Thank you so much for leaving such a glowing review for some of our friendly staff, it really never gets old hearing such great things about how we assisted applicant's move in to their future home and your particularly kind words are very appreciated, we will make sure the ladies you spoke to receive your feedback and their managers.Best of luck in your new home.Beth

5/5

Trustpilot

I needed to use Van Mildert's property…

I needed to use Van Mildert's property referencing facility and I needed it done fast and accurately. They did not disappoint. They were happy to help and Christine was so polite, professional, and helpful.

C · 2 December 2020

Agent replied · 25 October 2024

Thank you for your review! We are so pleased you have had a positive experience with Van Mildert. We've passed on your kind words to Christine!If there is anything else we can help or support you with, please feel free to get in touch with a member of the team who will be happy to help!

5/5

Trustpilot

My entire experience with Rightmove was…

My entire experience with Rightmove was very satisfactory. Megan was helpful and friendly throughout the process, answering all my questions and providing all the details.

Priscilla · 24 June 2022

Agent replied · 25 October 2024

Hi Priscilla, thanks for taking the time to leave us such a great review. I will be passing your feedback over to Megan and her team.If you have any more feedback or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300 - we'd love to hear from you. Thanks, Rightmove

5/5

Trustpilot

I contacted rightmove regarding my…property

I contacted rightmove regarding my property and I was contacted back so quickly by Jamie who could not be more helpful he was absolutely excellent and resolved my query so quickly. So happy thank you Jamie.

Customer · 1 May 2020

Agent replied · 25 October 2024

Hi, Thanks for the lovely 5 star review. Were so pleased to hear you received such great service and Jamie was very helpful and made you feel happy, we will pass your feedback on to Jamie. Please don't hesitate to get in touch if theres anything we can help with in the future. You can give us a call on 01908 712300 or, email us on talk-to-us@rightmove.co.uk.Happy Home Hunting.Many Thanks,Rightmove.

4/5

Trustpilot

Efficient

While the referencing was very prompt and staff very friendly, there are a couple of things that I didn't like. Firstly, once the referencing is complete, I got three reminders to look at the result within 24h even though I had looked at it. I reckon it was just to sell me insurance. Annoying and unnecessary! Secondly, as a self-employed person, I find their referencing form and approach really not commensurate with the reality of someone running a limited company. I talked to two staff members about it but they just referred to their policy. Not their fault, but whoever devised their policy clearly has no idea how self-employment in the UK works.

Simone · 13 May 2021

Agent replied · 25 October 2024

Hello Simone, Thank you for taking the time to leave some constructive feedback on your experience with us. I'm firstly pleased to hear that our friendly staff made the experience a warm and pleasant one. We are continually reviewing our processes and would like to look into your application in more detail to see if there was anything we could have done to be clearer or more transparent with our processes. If you would like to email me directly at Beth@vanmildert.net, I would be happy to look at your application.Best wishesBeth

2/5

Trustpilot

Spamming spamming spamming

The Lettings team I used for my new property are possibly the nicest people I’ve spoken to (Emma & Alex). However, they use this company to do credit checks and the whole experience changed from floating on clouds to tension and annoyance. The rude and condescending woman I spoke with was only the start of the problem. I’m now getting a daily email from them asking me to buy more services. 1. I did not give them permission to contact me with Marketing2. One update on my application success is quite enough. 3. They do not offer a facility to unsubscribe4. They do not action your request for a right of deletion and instead continue with 1 and 2. Would not recommend

Mark · 25 April 2021

Agent replied · 25 October 2024

Hello Mark, Thank you for taking the time to reach out to provide some feedback on your experience with us. Firstly, let me apologise for any issues you have experienced with the referencing process and subsequent communications.We really value good customer service here at Van Mildert and I am sorry to hear in this instance we fell short of our high expectations. I can assure you that you have been removed from any follow up emails or calls and we are in the process of actioning your request for erasure today.The reason for the calls and confirmation of your successful application is to follow up and see if you require any help in setting up some key home services such as broadband and contents insurance, but we can certainly appreciate some of our customers prefer to organise this themselves.We will investigate any communications you have had with our staff, and will make sure to deliver any additional training to make sure all our staff are living up to our high standards when it comes to customer service.Please feel free to contact me directly at beth@vanmildert.net if you would like to receive any updates to your request for erasure or you would like to discuss anything in more detail.Good luck in your new home.Best WishesBeth

5/5

Trustpilot

Superstar Sarah

Hi Team,You have wonderful employees working in your team, helpful and they understand the situation. Thank you Sarah for extended support, I owe you a Treat.

Ankur · 25 April 2022

Agent replied · 25 October 2024

Hi Ankur, thank you for taking the time to leave us a 5-Star review.We really appreciate receiving your feedback, If you have any further suggestions or feedback, please do drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300 - we'd love to hear from you. Thanks, Rightmove

4/5

Trustpilot

The lovely ladies I’ve spoken to on the…

The lovely ladies I’ve spoken to on the main phone line and in the insurance department couldn’t have been more friendly, reassuring and efficient. However my interaction with an individual in the referencing department wasn’t the best, with little communicating or updates throughout the process. Which also seemed to be inefficient in requesting for individual pieces of information each day over the course of weeks, rather than a breakdown of everything that is needed from you in one go at the beginning. When I contacted to chase up or query things she was quite blunt and unfriendly.Luckily my interaction with other staff, particularly a lady on reception and Emily Kinnear have completely won me over and allowed me to look past any other issues. Staff training and better procedures definitely sound like they could be put in place, especially after reading others frustrations with the referencing department!

LCG · 22 April 2021

Agent replied · 25 October 2024

Hello LCG, Thank you very much for getting in touch and providing some very useful feedback. Here at Van Mildert we pride ourselves on excellent customer service and I am very sorry to hear one of our members of staff didn't live up to our high expectations. I would love to look into this further if you would like to contact me directly via beth@vanmildert.net in order to get more information to address your concerns more thoroughly.Best WishesBeth

2/5

Trustpilot

Really frustrating search engine

Really frustrating search engineI don't want to see 'shared' houses and though I opt out not to see such properties but they come again and again. Zoopla is much better on this.

Asadollah · 17 April 2021

Agent replied · 25 October 2024

Hello,Thank you for taking the time to leave us a review.I'm sorry that this is happening for you.I'd like to take a look into this further. Please could you email us at talk-to-us@rightmove.co.uk or call us on 01908 712300 with more information and include some examples? Many thanks,Rightmove.

5/5

Trustpilot

Van Mildert have been great

Van Mildert have been great! Sorted out the checks for my new home, and a lovely lady called Rachel rang me the other day and got me a really good deal on a sky package. People like Rachel give you the confidence to ring if ever you have any questions or queries. Lovely personality, and was really helpful with everything. If all agents on the end of the phone were as nice and helpful as Rachel, the world would be a much happier place!! Thanks alot Rachel!!

Vicky · 16 April 2021

Agent replied · 25 October 2024

Hello Vicky, We really appreciate you taking the time to leave such a glowing review of your experience with Van Mildert. We completely agree that Rachel is a wonderful member of the team and it's always nice to see her friendly service recognised. We will make sure your kind words are passed to Rachel and her manager.Good luck in your new home.Best WishesBeth

1/5

Trustpilot

Worst service received.

We are going through referencing at present with this company. This has got to be the poorest service I have ever received. They had 4 weeks to do their job. 3 days before move in date we enquired as heard nothing, only to find out they still needed evidence which they didn't contact us or estate agent to ask. We are meant to move in tomorrow, however, because of their incompetence we have no contract yet. The amount of stress and miscommunication and lack of contact this company has generated us is a joke. They don't move in the process if we don't call, when we call they say they can't talk due to data protection, we get reassured they will be in touch with the other end, when we realise they don't we get the other end to contact them, only to end up with a different person every time and the whole process gets lost again.

Isis · 14 April 2021

Agent replied · 25 October 2024

Hello Isis, Thank you for getting in touch to provide some valuable feedback, We are really sorry to hear of the issues you are experiencing with the referencing process and can completely understand your frustration. We know that everyone wants their referencing to run as smoothly as possible and rest assured we will work as hard as we can to get any complications resolved.As discussed via telephone yesterday, your application was finished on the 6th of April, but it looks like we are still awaiting information for your co-applicant, we have been in continuous contact with everyone involved, but as mentioned you may not have been informed of this due to GDPR preventing us from sharing updates on co-applicant's references.We will keep you updated as best we can moving forward and will endeavour to complete the application as swiftly as possible. In the meantime you have my details to get in touch.Best WishesBeth

5/5

Trustpilot

Jordan….

Jordan….. that’s my review, just Jordan

Sam · 17 November 2025

Agent replied · 25 October 2024

Hi Sam, Thank you so much for taking the time to leave us a 5-Star review for Jordan. I have passed your feedback over to them, as I'm sure they will be really pleased to hear this. If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300. Many thanks, Rightmove

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