Oldham Letting Centre Oldham reviews

★★★★★ 1/5

Trustpilot

Blocking Access Blunders

I don’t use a VPN for property searching and am working abroad. Lately the website is inaccessible owing to some recent ill-considered IT changes. Rightmove have ruined their own site’s user experience overnight for a multitude of legitimate customers, exacerbated by having no contingency in place whilst under-resourcing their online support during major adjustments.For example: Like many others I’ve tried and re-tried their stated resolution process of online contact via case number, without any reply (or even simple acknowledgement) forthcoming.No choice but switch to alternative resources now onwards.

Smithyhk · 25 December 2021

★★★★★ 4/5

Trustpilot

Rhea was very helpful for me as a…

Rhea was very helpful for me as a first-time user, she took her time to explain in detail every aspect of the process. she has very good customer service skills.

Henry · 9 April 2022

★★★★★ 1/5

Trustpilot

Rightmove are scared of a virtual boogiemen, use this as an excuse to block actual people looking for a place to live

In the past couple of weeks, rightmove have implemented some sort of filter that is blocking me (and surely others) from seeing property listings.I use a VPN for security, which I guess is the problem for them (even though they KNOW what email address the link I clicked came from and can easily determine I'm not a threat), but a company like rightmove essentially DEMANDING I forgo my privacy and security (as well as blocking anyone who MIGHT be outside the UK, as if people don't move from abroad, or want to continue looking while away) to see their ADVERTISMENTS is absolutely unacceptable (not to mention - they seem to block by DEVICE, not by IP, so even if I do give in to their unacceptable demands and switch the VPN off, I'm still blocked), and them blocking me, then briefly unblocking me when I complain, then automatically blocking me again the next day has now become ENRAGING.The housing market is a fast paced one, and this means I WILL be losing out on properties because of their pathetic attempt to stop the imaginary baddie they think is out to harm their site (like I say, pathetic).This method is entirely UNACCEPTABLE and if whoever are making these decisions had two brain cells between them, they would realise they're MASSIVELY screwing over the people who (very sadly) depend on them, but what do they care, they have cornered the market and have a captive audience, so clearly even if they figured this problem out, they simply DON'T CARE how badly they're messing with people's literal lives.I've already been homeless before because I've been unable to find a suitable place in time partly thanks to rightmove enabling discrimination by allowing owners to advertise 'no DSS', which is bad enough, but if I end homeless again because some greedy and paranoid ADVERTISING company BLOCKED me from viewing listings, that'll be a whole other level of BS.If they don't remove this absurd measure ASAP and start implementing a PASSABLE barrier (like 'I'm not a bot' everyone else uses without issue) if they really MUST have a barrier at all (again, them imagining a need for it is entirely pathetic and is nothing more than a self aggrandising fantasy) I WILL be reporting this crap to the FOS, TPO, ASA and CAP, and whichever other standards authority they fall under.YOU CAN'T JUST BLOCK YOUR TRAPPED AUDIENCE FROM LOOKING FOR A PLACE TO LIVE AND THINK YOU CAN GET AWAY WITH IT

Screw · 22 December 2021

★★★★★ 1/5

Trustpilot

Heads Up! Poor & stressful reference service

Heads Up!Very poor reference service from RightMove. I had a doubtful pleasure to deal with Right Move reference services. It took ages to establish what documents they need in what format and we had to get employers involved multiple times. Misleading information provided by various employees leading to a very stressful week resulting in apologies (still awaiting written apologies) due to mistakes made by RightMove. Perhaps it is because we are not British Citizens but only residents. It felt racist in the end when we were questioned all over about the same things. Definitely huge room for improvement. I would suggest streamlining processes, perhaps lean management methodology would help. Moreover, if so many people are dealing with a single enquiry it must go wrong. Avoid at all costs if you can.UpdateWritten apologies received. At least that...

Patryk · 13 December 2021

★★★★★ 1/5

Trustpilot

Why can we not see the inside of empty properties anymore?

What I'm trying to say is.

Nadisha · 22 December 2025

★★★★★ 5/5

Trustpilot

Interaction with Megan

I spoke to Megan this afternoon she clearly explained the policy with easy and she was patient with me

Caroline · 25 May 2023

★★★★★ 1/5

Trustpilot

Underwhelming service.

Found a property to rent through Rightmove, booked a viewing, asked the agent for an application for hubby and me. This came by email, and a pin ??!! (never heard of this before, makes things more complicated than they need to be) by text. As I was rooting out some info to send, the b****y thing timed out and when I went to find my pin as it wouldn't let me continue without it, the texts for me and my hubby had disappeared, don't know how or why. So 2 days ago I immediately emailed the link given for help to ask for a resend and by yesterday pm it hadn't arrived. Bearing in mind the competition for properties, I rang the agent to see whether they could send it, but no, it's all done by the Rightmove referencing service. Well God help us, having read some of the reviews! So I duly rang Rightmove on the given number, and guess what? This isn't a freephone number so I wasted my time and money for the pleasure of hanging about while no-one answered, listening to the usual inane stuff including that emails are answered as soon as possible. Oh really!!! My mobile keeps cutting off in my present location so I was obliged to use the landline, which I hate doing, moreso when I'm paying for the sheer inefficiency and ineffectualness of a company. So here we are today, no pin so far. Fortunately my hubby's pin was resent in a reminder text as he hadn't started his application, so at least one of us has a foot in the door. However, I take the problems encountered by others as a cautionary tale because my hubby has to email his HR team to have a reference forwarded, and although he has emailed to tell the Rightmove referencing team this, I hold out no hopes that this is going to go smoothly at their end. If a pin hasn't arrived by tomorrow, I'm going to call H&H at Carlisle and ask them why they are employing a referencing agency staffed by a bunch of buffoons with no motivation to move things according to the urgency of the situation.Thank you for your reply but I am wasting no more time on this. It's up to you to monitor how emails and phone calls are being answered if at all.Further update: A very patient lady from Rightmove rang to explain that the applications had gone through to the agent okay without the necessary docs and that suitable applications would be forwarded to the landlord to choose, and then the referencing would take place for the successful applicant. Why does the application ask for the attachment of docs if it isn't necessary at this stage? In any case it was concerning to think that I might not have reached the end of the application because it timed out, and that my hubby's reference had not been received, so someone should have answered my email and explained this, not just totally ignored it. And there is still the issue of phone calls not being answered within a reasonable time. The lady who rang said that these issues were being looked into. Anyway, my thanks to her for taking the time and trouble to respond to my complaint and for being patient while I expressed my frustration at being ignored.

Carol · 9 December 2021

★★★★★ 1/5

Trustpilot

I Don't trust cookies, nor websites which won't allow blocking cookies

I know I'm not the only person to have a healthy cookie-phobia, and whenever I enter a website that doesn't allow me to block cookies, mistrust immediately ensues.The Rightmove website won't allow a visitor to do anything on their website until the 'Allow all cookies' button has been clicked on a pop-up banner which blocks total usage until the button has been clicked.Yes, it does give the option to 'Manage settings', but it's inoperable and choices cannot be confirmed.I assume this is actually breaking UK Law, but today, websites do appear to be above the Law!The only option available, when confronted with such tactics is, to close the tab, and move to another website.Even more annoying when my Estate Agent has spent my money to advertise my home on the website!

Aabaana · 27 November 2021

★★★★★ 5/5

Trustpilot

Promptly dealt with my request

Promptly dealt with my request, couldn’t be happier. Dealt with Charlotte Ratcliffe, she was very polite & helpful.

Sarah · 15 June 2023

★★★★★ 5/5

Trustpilot

Eve was extremely helpful…

Eve was extremely helpful explained everything, made sure I understood everything and quite simply had a wonderful personality. Great experience over the phone and made sure I'm set for when I move in.

Logan · 17 September 2021

★★★★★ 5/5

Trustpilot

Operator Jessica was very excellent in…

Operator Jessica was very excellent in answering queries and was instrumental in solving the peculiar issues with our reference process. Perfect service!!!

Temitope · 25 January 2023

★★★★★ 5/5

Trustpilot

Excellent service

Spoke to Danielle who couldn’t do enough for me with an issue with my accountants. Her communication skills were exceptional keeping me updated on every step. Achieving what was required in the time scales predicted.

John · 19 March 2021

★★★★★ 5/5

Trustpilot

So I’ve been on the phone all day…

So I’ve been on the phone all day sending my documents across and was having difficulty due to using a mobile at work, the employee dealing with my case was Sebastian Close and he went above and beyond to explain how and what I needed to do and kept in contact with me throughout the day until I was satisfied and we resolved my issue.5* to Sebastian and a very big thank you from me and the family.

Luke · 9 February 2022

★★★★★ 5/5

Trustpilot

Cheryl Hine is an asset to Rightmove

Cheryl Hine is an asset to Rightmove! throughly knows her stuff and her customer servive is second to none!

Joint · 20 April 2023

★★★★★ 2/5

Trustpilot

Blightmove - Take no responsibility for listing accuracy

Full of estate agents misrepresenting e.g. detached status, location on map and using CGI renders when a real photo might put people off. Just seen one where they use real photos apart from one. The real photo would show that the front of your house was a bus stop on an A road (without even a pavement in between). The CGI shows none of that of course.Rightmove allow you to report “errors”, but they don’t deal with these themselves, they just forward to the estate agent. So in the cases where it’s deliberate (i.e. most of them), nothing will happen without action by Trading Standards.

Atrustpilot · 22 September 2021

★★★★★ 2/5

Trustpilot

Inaccurate descriptions, stock photos

Have to say less than happy with the descriptions and images attached to properties here in Spain.We went to see properties at El Valle Golf today, and as keen golfers were of course interested in the facilities available. However, the range, practice facilities, probably even some of the golf course views displayed on the website were not of this course, totally misleading!It's not the first time we've had to deal with stock images and inaccurate descriptions from Rightmove.

Iain · 11 January 2022

★★★★★ 1/5

Trustpilot

Rightmove has made a stressful time 10x…

Rightmove has made a stressful time 10x more stressful. My partner and I are in the process of renting a flat, Rightmove keeps asking for the same references which have been sent multiple times. We’ve had to postpone all our plans, while waiting for references to be sorted. We are constantly on hold for about 30 minutes if not more and when our call is answered nothing is sorted, not to mention that I once asked to check an email that had been sent earlier in the day and was told “we don’t read emails after 3pm”. The team is unprofessional and unhelpful.

Joana · 8 September 2021

★★★★★ 1/5

Trustpilot

Repeated requests for the same…

Repeated requests for the same information. Very poor communication. Employment reference sent several times and still they sent further requests for it. I wonder if anyone communicates with each other??Extremely frustrating process which added stress to an already stressful time. After a week of being continually ‘fobbed off’ by staff the manager dealt with my complaint in an efficient and speedy manner, just a shame the rest of the staff are not as diligent. Overall- very unimpressed. Interesting to read that the previous review seems to mention exactly the same issues!!

Lynnette · 3 September 2021

★★★★★ 5/5

Trustpilot

Excellent aftercare!!

Sam was so lovely, professional and helpful with after care. She secured some excellent deals with services for my new home. Would highly recommend taking full advantage of the aftercare on offer. Thank you Sam!!

Louise · 15 January 2021

★★★★★ 1/5

Trustpilot

Terrible Communication and timing

Literally the worst Communication from any form of business ever. provided all information requested instantly some even 5 times over, end up chasing them up for hours on hold and no replies to emails, using not just our time but also our employers with silly reference checks for 5th and 6th time. The worst part is we know we will pass everything after providing credit reports, contracts, payslips, bank details, national insurance numbers, letters from employers and landlords and still no movement (way too overboard).

Ashley · 27 August 2021

★★★★★ 5/5

Trustpilot

5 stars

5 stars - Cheryl acknowledged and resolved my problem immediately, great service!

Simon · 10 October 2025

★★★★★ 5/5

Trustpilot

Fast response, good service.

The new letting agents we contacted use Rigthmove for credit checks and they were very quick and professional on the phone.They were also quite flexible and able to use overseas income, unlike some local credit agencies who are very rigid about local income only.I had 3 phone calls with them, everytime it was very professional and polite, and it was a nice change from a numer of phone services I have recieved previously from other service providers.

Nathan · 16 February 2022

★★★★★ 1/5

Trustpilot

Poor Customer Service

I would fancy understanding the solution provided by the team if they made better efforts to spell my name correctly over the exchange of emails. Didn’t know the staff is lazy enough to not double-check before responding.

Karan · 16 December 2024

★★★★★ 5/5

Trustpilot

Rightmove are inclusive

My son and his partner have spent some weeks trying to find a rental property in an area that’s far more conducive to their future careers aspirations, and they used Rightmove to search for their ideal property.They recently found a property that meets their needs, and were lucky enough to be offered the tenancy, subject to reference checks etc. At this point they’re currently waiting on the final checks being carried out, and a minor hitch was thrown up - however the Rightmove team are endeavouring to do their best to ensure that the tenancy goes ahead as planned, and finger’s crossed all will be well.The point of my review is this: my son has Aspergers, and struggles regarding communicating via phone/email, as he can’t see who he is talking to. I stepped in on his behalf, advocacy is something he requires from time to time.Having explained why he needs (occasional) additional support, I cannot fault the Rightmove team for their attitude - they’re inclusive, patient, and genuine in my opinion. It’s a shame that they’ve received negative reviews, as my experience has been positive (albeit on my son’s behalf). Please be assured that Rightmove do not look to fail, rather I’ve found them helpful, responsive, and understanding - and I’m qualified enough to share my opinion because there have been occasions whereby companies/service providers have been sadly lacking when it comes to supporting those with additional needs.Don’t write Rightmove off based on some of the reviews on Trustpilot, they’re far more approachable than some would have you think.

AJ · 13 August 2021