Every review we hold for the Oldham office, from every platform, shown as written. First names only.
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5/5
TrustpilotExcellent experience
Excellent experience; all questions and issues were properly addressed.Use Rightmove for the first time.It has been effective and generally satisfying to work with "Elitsa Garbeva" while gathering my references, she was incredibly kind and understanding.I appreciate all of your time and work in guiding me through this process as a first-time applicant for a rental.Much appreciated-πThank You "Elitsa Garbeva"Regards, Isphah Ashraf & Saul Akram
Isphah Β· 20 November 2023
Agent replied Β· 25 October 2024
Hi Isphah, Thank you for taking the time to leave us a review.It's wonderful to hear about your experience with Elitsa. Your feedback has been passed on. If you need anything else, please get in touch 01908 712300, or email us on customersupport@rightmove.co.uk Thanks, Rightmove
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5/5
TrustpilotLewis Henderson a credit to Rightmove
I have been dealing with an extremely difficult and sensitive situation on behalf of my 85 year old father, whom has found himself in rented accommodation. I had the pleasure of dealing with Lewis Henderson an agent of Rightmove, his professionalism, empathy, and help was second to none, a true credit to his company and a man who will go far in his professional life.
Julie Β· 26 October 2023
Agent replied Β· 25 October 2024
Good Morning Julie,Thank you so much for taking the time to leave a review for Lewis.I'm so glad to hear that you had such a great experience, I'm really glad that we could help during this sensitive situation. I've just passed this over to Lewis, as I know he'll want to read this!Please don't hesitate to reach out if you need anything else.Many thanks, Rightmove.
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1/5
TrustpilotMy friends used rightmove before andβ¦
My friends used rightmove before and recommend it. But now it became right worst. I passed reference one and with the same information in less than a month a lady stated my application. Under estimating her colleague job. But the worst part she demande so much, I have 4 jobs for the last 4 years. And ended up that I did not fail. Because my information is genuine but I lost the property the landlord was tired of waiting. I am sure that eventually their will loose business. However this lady is she is not very professional. Terrible. Horrible service I am being very honest with this review.I have noticed they will cover up this negative review with fake good reviews
Juli Β· 24 June 2022
Agent replied Β· 25 October 2024
Hi Juli,Thanks for taking the time to leave us a review, and I am sorry to hear about your experience.We'd like to understand this in more detail, so we can improve, so please do get in touch with us at talk-to-us@rightmove.co.uk, and we'll be happy to help. Thanks, Rightmove
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5/5
TrustpilotIncredible Service
We were passed through to Rightmove for a referencing check for a house, the whole process was EXTREMELY simple, quick & easy, no issues at all. Solid 10/10 service. A few days later we received a call from Eve regarding Home Insurance, Eve set us up with a very competitive and perfect for us Home Insurance policy for what seems like pence! Very cheap and very happy with the service. Eve has fantastic customer service skills, is prompt and attentive with all matters and questions, sheβs doing an incredible job! Give that lady a pay rise, it was an absolute pleasure to speak with her, thank again Eve!
Hannah Β· 24 June 2022
Agent replied Β· 25 October 2024
Hello Hannah, thank you for taking the time to leave us a 5-Star review. I'm glad we were able to help. I will be passing your feedback over to Eve and make her team aware.If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300. Happy home hunting! Many thanks, Rightmove
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1/5
TrustpilotVery disappointed! They dont get back to you
I am very disappointed with Rightmove their customer service team just does not get back to you, I have been emailing them for over a week now as there is an error on my house description on their site and no one gets back to you at all! I must have sent over 30 emails plus my estate agents have been emailing them and calling them too with no avail. Does anyone know a number I can contact them on as I am getting really fed up with the situation.
Mussygal Β· 16 June 2022
Agent replied Β· 25 October 2024
Hi, thank you for taking the time to leave us a review. Sorry to hear you have experienced this issue. Iβd like to look into why this is happening for you. Please get in touch at talk-to-us@rightmove.co.uk or 01908 712300 and we'll happily help you. Thanks, Rightmove
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5/5
TrustpilotLaura was very helpful when the initialβ¦
Laura was very helpful when the initial information was sent there was an error (not on her part) but was able to resolve the same day and when following up I also found her to be very efficient.
Sam Β· 15 July 2021
Agent replied Β· 25 October 2024
Hello Sam,Thank you very much for such positive feedback. We all know mistakes can happen but we also know it matters how we resolve those mistakes and we are very happy to hear that Laura could rectify the issue so effectively.Best wishesBeth
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4/5
TrustpilotNow understandS
Now understand, was told to put my search criteria into your site!Will re-visit in the next day or so, and use differently.Saved loads of frustration and time, and BTW, South Africa is just too far to make a visit!Have a lovely evening.KR Trisha Leach
Trisha Β· 7 November 2019
Agent replied Β· 25 October 2024
Hi Trisha,Thank you for taking the time to leave us a 5 star review.We're pleased to hear the steps you've been given by one of our specialists has helped you on your search.We'll make sure your feedback is shared and if you need any help in the future, you can email us on talk-to-us@rightmove.co.uk or, give us a call on 01908 712300.Happy home hunting.Many Thanks,Rightmove
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5/5
TrustpilotI can highly recommend rightmoveβ¦
I can highly recommend rightmove referencing they do not delay and are very responsive. I would also like to thank Nikita for dealing with my queries in such a courteous and polite manner.
Pat Β· 19 April 2022
Agent replied Β· 25 October 2024
Hello, Thank you for taking the time to leave us a 5-Star review.It is great to hear of your experience and appreciate the feedback, which will be passed onto our referencing team and Nikita.If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300. Happy home hunting! Many thanks, Rightmove
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5/5
TrustpilotThank you!
Easy to use app! Was on their daily trying to find our perfect family home to rent. Referencing was super easy once we spoke to Charlie too! He was amazing! Thank you!
Annelise Β· 30 May 2022
Agent replied Β· 25 October 2024
Hi, thanks for taking the time to leave us such a great review. I will be passing your feedback over to Charlie, so he is aware.If you have any more feedback or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300 - we'd love to hear from you. Thanks, Rightmove
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1/5
TrustpilotRubbish wesite
In 2022 they have such a few house search filters. I was amazed how can such a website actually still be used...in modern UK. On the mainland, you get indicators based on soil quality etc...No filter based on house utile surface, no bathroom/number of rooms indicator, no price versus area indicator, no clear info on how one house stands out from other houses. One house on the same street, with everything changed is way more valuable than one untouched from '95. Add check boxes, with upgrades, and create indicator, for people too understand the difference .I mean, even a car selling website gives you more information.Please don't answer with your: the law doesn't request this information...because it has nothing to do with it.
Oprea Β· 23 May 2022
Agent replied Β· 25 October 2024
Thank you for taking the time to leave us a review and for taking the time to send us feedback.I have shared your feedback with our development teams so they can take this into consideration in the future, we are always looking for new ways to make home moving easier.Thank you Rightmove.
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5/5
TrustpilotOliver was very helpful in helping usβ¦
Oliver was very helpful in helping us choose an insurance policy as first time tenants. Would 100% recommend taking out insurance with Rightmove.
Hollie Β· 19 April 2023
Agent replied Β· 25 October 2024
Good morning Hollie, thank you so much for taking the time to leave this review, I've made sure to let Oliver know. Many thanks, Rightmove.
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1/5
TrustpilotVery bad experience, incompetent referencing.
I am a future tenant having to deal with their absolutely incompetent referencing. I am self-employed working under my own 100% owned limited company with regular high earnings. I provided everything requested and they then came back to realtors that they couldn't reference me. Yet they failed to ask for contracts, self assessments and "couldn't accept" business bank account statement, money in foreign accounts or "money recently transferred from there to a personal account." It's obvious they are optimizing for efficiency with no consideration for the people they are affecting and can't bother to properly reference a small business owner. I will use Zoopla to look for property in the future and deal with agencies that don't use such referencing agencies.
Nick Β· 12 May 2022
Agent replied Β· 25 October 2024
Hello Nick, Thank you for reaching out to provide an insight into the service you received, I am really sorry that the process was such a frustrating one.Referencing can be a difficult process, but our staff are trained to make attempts to verify all types of income. I'm sure we would have done the same here, but if you could email us directly at rltcomplaints@rightmove.co.uk with your full name and the property you applied for I would like to carry out a full investigation and ensure our very high standards were met.Kind RegardsBeth
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5/5
TrustpilotThanks Danielle Ord for your veryβ¦
Thanks Danielle Ord for your very prompt and efficient customer service- very impressed with the speed with which you dealt with my enquiry and your call to also let me know that my references had been ordered - well done!
Lorna Β· 9 December 2020
Agent replied Β· 25 October 2024
Hi Lorna, thank you for leaving such a positive review, and for your kind words about our colleague Danielle!
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5/5
TrustpilotGreat!
I had a great experience with a lady called Emily who handed my referencing. She was super quick and very helpful and answered and explained all my questions that I had. Thanks Emily!
Amy Β· 15 March 2022
Agent replied Β· 25 October 2024
Hello, thank you for taking the time to leave such a great review. We'll make sure Emily receives your feedback. If you have any further feedback, or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk, or give us a call on 01908 712300 - we'd love to hear from you. Many thanks, Rightmove
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2/5
TrustpilotUnavailable houses shows available and broadband speeds are wrong!
First problem is, they have lots of outdated houses. When you call Estate Agencies you will learn. That is mean their data quality is poor.
Other problem is internet speeds, they shows up to 76 MBPS speed maybe 6 providers. But real speed is 2 MBPS.
Please check Ofcom, BT, Virgin, SKY or other providers website for correct speed information.
For example if you doing online business and if you trust to rightmove's broadband info you will response serious problems.
Gurbuz Β· 31 July 2014
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5/5
TrustpilotMy experience with Rightmove was smooth
My experience with Rightmove was smooth and hassle free as the gentleman James handled my application professionally and I am stratified by their services.
Ododo Β· 9 March 2023
Agent replied Β· 25 October 2024
Hi There, Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Thanks, Rightmove
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1/5
TrustpilotGood progress
Good progress, but you will still allow adverts on your website that discriminate against people receiving housing benefit and families with kids ! When will you ban them all? Without exception.Update.26 April 2022Dear Rightmove As requested ,please find original message reported to you and your response with reference :*********rightmove.co.uk / 22April 2022Thank you for taking the time to contact us about property no *********The property information on our site is provided to us by our advertising member agents and developers so we'll be sending your message straight on to ****************************** They'll correct the information as soon as possible.Edit:(still incorrect on 26/04/2022 )It's really important to us that the information on our site is up to date and accurate so that we can help our users find their new home. Thanks again for taking the time to provide feedback to our agents.Kind regards,Rightmove//////////////////////Dear Rightmove .Sadly but obviously is not, and advert is still incorrect on your website regardless of my report to you.Regards.
Jacek Β· 26 April 2022
Agent replied Β· 25 October 2024
Hello, thank you for taking the time to leave us a review. If you see a listing which isn't quite right, please do let us know at dataquality@rightmove.co.uk. Many thanks, Rightmove
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2/5
TrustpilotPoor Filtering Set by Letting Agents
I am unhappy as letting agents are allowed to put up shared accommodation as flats. This makes the filer function pointless. I have clicked to βDonβt Showβ Shared Accommodation, but the same letting agents are constantly flouting this by deliberately not advertising their lets correctly. -3 for that reason. Otherwise I would mark it a 5 star.
Kevin Β· 22 March 2024
Agent replied Β· 25 October 2024
Good Morning Kevin,Thank you for taking the time to leave us a review.I am sorry that you're getting undesirable results due to how the properties are being listed online. So that we can raise this with our data quality team, please can you send us an email to talk-to-us@rightmove.co.uk with details of the search you're completing and the properties that are being listed incorrectly. Our data quality team will endeavor to complete a full investigation and reach out to the estate agents accordingly. Many thanksRightmove.
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5/5
TrustpilotThank you Nakita and Rightmove
Thank you for the help in securing our first home in the UK.Referencing is not an easy process and its stressful, however all the people we spoke with were professional and courteous.
Warwick Β· 25 April 2022
Agent replied Β· 25 October 2024
Hello, thank you for taking the time to leave such a great review and for providing feedback on your experience. Congratulations on your new home and we wish you all the best. Many thanks, Rightmove
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5/5
TrustpilotI have dealt with Laura several timesβ¦
I have dealt with Laura several times and she has been so helpful. Any queries she has been able to assist me. Can't thank Laura enough for all her help. She is a credit to the company.
Kate Β· 8 July 2021
Agent replied Β· 25 October 2024
Hello Kate, Thank you for reaching out to provide some positive feedback for Laura. She's a great member of the team and we will ensure Laura and her manager receive your feedback.Best WishesBeth
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3/5
TrustpilotAlert setting..........Not great
The site is great for searching for properties, however, I tried to set an alert for rental properties but was unable to do so because I had selected "don't show student accommodation" Given that I am not interested in student accommodation and do not want alerts every 5 minutes about them, I decided not to bother with Rightmove and created alerts on other platforms. Surely, in today's era of technology, someone should be able to set an alert on Rightmove selecting only the properties they want to see.
Lynette Β· 11 April 2022
Agent replied Β· 25 October 2024
Hello, Thank you for leaving us a review and for your feedback. We are always looking to improve and will pass your feedback regarding not being able to save searches when selecting 'Don't show Student Accommodation' to our developers. Whilst we cannot make any promises, feedback is taken on board when looking at future developments. If you have any more feedback or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300 - we'd love to hear from you. Thanks, Rightmove
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5/5
TrustpilotMaddie was very efficient
Victoria Β· 19 June 2024
Agent replied Β· 25 October 2024
Hi Victoria,Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Maddie & Rightmove.If you need anything else, please get in touch 01908 712300, or email us on customersupport@rightmove.co.uk Thanks, Rightmove
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5/5
TrustpilotAmazing customer service
Spoke with Rhea regarding rental insurance on a property I am due to move into. She arranged a call back for when I was available. Explained in full all info regarding policies as I have never taken out one before. She was super friendly and knowledgeable, and was even considerate of how long she was keeping me on the phone. She even wished me well with my move! Absolutely amazing and friendly service - she deserves a raise!!!
Robbie Β· 30 June 2022
Agent replied Β· 25 October 2024
Hi there, Thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rhea and the customer journey you went on.If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300Thanks, Rightmove
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5/5
TrustpilotSplendid
Splendid! Adam was very helpful in guiding me through the intricacies of landlord insurance. I ended up saving roughly 50% on what I had expected to pay by purchasing both buildings and legal insurance from Van Mildert.
Rowland Β· 27 May 2021
Agent replied Β· 25 October 2024
Hello Rowland,Thank you so much for providing a positive review for our colleague Adam. We can appreciate how important it is to offer competitive prices for our customers, especially in the current climate and we are glad to hear you have made such a saving with us.Best wishesBeth
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.