Every review we hold for the Oldham office, from every platform, shown as written. First names only.
★★★★★ 1/5
Trustpilotno ability to remove auction properties…
no ability to remove auction properties or park homes, also no ability to exclude keywords! it seems zoopla is much better with the filtering but credit where credit is due the map function is much better than zoopla's and also the ability to hide a property is nice but sadly I will have to use zoopla for now as the the properties on auction are cluttering my search and I'm wasting alot of time there :(
Ali · 27 March 2023
Agent replied · 25 October 2024
Hello, thank you for taking the time to leave this review. We'd like to talk to you more about this, can you please get in touch at talk-to-us@rightmove.co.uk. Many thanks, Rightmove.
★★★★★ 1/5
TrustpilotWe were not expecting a police check!
I wish that there was an option to give zero stars. We are in the process of renting a property and the agency has unfortunately handed over the process of initial checks to the Rightmove and the process cannot have been more difficult. With moving a job and house, we have got enough on our plates and they have made it worse. This is the first time we have experienced such level of scrutiny of our employment references almost infringing on our privacy. The process has become so prolonged that it is delaying sorting out the schools for our kids. We have never faced this issue in the past and having experienced it for the first time, we will actively avoid having to deal with Rightmove again. With everything going on due to relocation and job move, one does not want so many hurdles in sorting out the house. Even DBS is far more straightforward.Having read the other reviews, it all makes sense now. Their referencing process has been an issue. However, we did not know that we would be dealing with them rather than the actual agency.
Safia · 9 November 2022
Agent replied · 25 October 2024
Hi Safia,Thank you for reaching out to provide valuable feedback, we are very sorry to hear of the issues you have experienced with Rightmove. We pride ourselves on fast and helpful service and we apologise if this has not been the case.In order for me to investigate your issues, we would need further information from yourself to locate your reference.Please email RLTComplaints@rightmove.co.uk with your full name and the property address you have applied for and we will endeavor to carry out a full investigation on the issues you have experienced.Best WishesRightmove
★★★★★ 1/5
TrustpilotBeen using the site for years as it has…
Been using the site for years as it has market position. However just noticed there is no report button for incorrect/opportunistic listings. Properties listed as Freehold but the description says Leasehold. Park Homes always listed as detached houses to try to get them more views. Land showing up in searches for houses. Commercial properties turning up as houses. Companies for sale. The list goes on and you have to really sift through a lot of rubbish to see the type of property you are actually looking for.
I.A · 8 November 2022
Agent replied · 25 October 2024
Thank you for taking your time to leave us a review. Please get in touch with us by emailing, dataquality@rightmove.co.uk, and we will be happy to look into this for you. Thanks, Rightmove.
★★★★★ 1/5
TrustpilotWhat a joke this Rightmove is
What a joke this Rightmove is. So many of the rental properties I enquire about are either no longer available or the agents just don't bother to get back to you. It's little wonder Estate Agents have such a poor reputation.
Roy · 13 August 2021
Agent replied · 25 October 2024
Hi, Thank you for taking the time to leave us a review. I'm sorry that you've had these issues with estate agents not updating properties and getting back to you. I'd like to take a look into the issues you are having. Please could you email us at talk-to-us@rightmove.co.uk or call us on 01908 712300 with more information? Many thanks, Rightmove.
★★★★★ 5/5
TrustpilotEfficient and quick to respond
Efficient and quick to respond. Helpful & professional
Wainwrights · 29 January 2026
Agent replied · 22 February 2026
HI,
Thanks for leaving such a nice review.
It's great to hear we were able to help. Please don't hesitate to get in touch again if there's ever anything else we can assist with.
Many thanks,
Rightmove.
★★★★★ 1/5
TrustpilotDisgusting
Giving them a 1* star review because of their corrupt little sub-company 'HomeViews'.
Jamie · 16 December 2025
Agent replied · 22 December 2025
Good morning Jamie,
Thank you for getting in touch and for bringing this to our attention.
I'm sorry your review hasn't been published as expected just yet. Our HomeViews team reached out by email yesterday to help resolve this for you and get your review set live.
Many thanks,
Rightmove
★★★★★ 1/5
TrustpilotTerrible and inefficient
Terrible and inefficient. Partner has been self employed for a year out of Uni, while I am looking to go from part time to full time in my job coming out of Uni. Van Mildert have made it an absolute ordeal trying to sort all the referencing. A complete lack of ownership of our situation has led to us going round in circles, and the wait times on the phone are horrendous. Our situation is a tricky and unique one, but could have been dealt with easily enough if this company wasn't such a useless and unhelpful entity.
Joel · 15 July 2019
★★★★★ 5/5
TrustpilotGreat Service
I Dealt with both David Lough and Emily Kinnear at the company and found them to be fantastic. Emily was especially helpful with information. Great service, would definitely recommend. I also dealt with Adam Wilson who was a great help and very friendly.
JamesPinkney · 24 February 2021
Agent replied · 25 October 2024
Hi James,Thank you so much for taking the time to leave such a wonderful review! I know David, Emily and Adam will be absolutely over the moon with such a kind review - they're all excellent and I'm so glad they were able to help you today.Kind regards,Vicki
★★★★★ 5/5
TrustpilotDealt with an extremely helpful woman…
Dealt with an extremely helpful woman called Laura McKimmie in the insurance Department. I explained the problem and she was extremely helpful, polite, and professional. All in good timely manner. All sorted and completed within 40 minutes. Thank you Laura. Much appreciated.
Giles · 5 May 2021
Agent replied · 25 October 2024
Hello Giles, Thanks so much for getting in touch to leave such a glowing review for our colleague Laura, she always goes above and beyond for all our customers so I'm glad to hear your experience was such a positive one. I will ensure Laura and her manager receives your feedback.Best WishesBeth
★★★★★ 1/5
TrustpilotUseless company
Useless company! Almost lost the flat what I wanted to rent because of them! They waited 8 days to let me know they still need something form my employer! 8 days!!!! I just had a miss call from them, tried to call them back, after 10 minutes waiting to talk to somebody I gave up. I sent them an email with my reference number and a question why did they call me etc. nobody been bother to reply back. 4 days before I had to move in a new flat still waiting for the contract to be signed just got an e-mail from Van Mildert they need more info from me! Well! That was a bad joke and the perfect experience for a company who had no idea what they are doing and how!!! Can't count how many e-mail/phone call I had have during that 3 days because they had no clue of anything!!! Thank you again for that 3 nightmares day!!!
Veronika · 24 June 2019
★★★★★ 5/5
TrustpilotMegan was incredibly helpful
Megan was incredibly helpful, attentive and polite. We were busy with the move so it wasn’t always a perfect time to talk, she called back at the time we agreed and we got everything sorted in a 10 minute call.
Customer · 14 September 2021
Agent replied · 25 October 2024
Hello,Thank you very much to taking the time to leave some kind words about our colleague Megan.She works very hard to make sure the service delivered to all her customers is a memorable one and she will be over the moon to hear that you were so happy with how she dealt with your needs.Good luck in your new home.Best wishesBeth
★★★★★ 1/5
TrustpilotHaving taken the time to point out to…
I have in the past taken the time to point out to Rightmove that by displaying the date that a property comes onto the market that it benefits the "Buyer" and not the "Seller". Imo the longer it is [showing] that it is on the market then the "Buyer" thinks that they can knock [more] off of the price. By continuing with this policy and ignoring my point it proves that they are engineering sales in favour of the "Buyer" and not the "Seller" who is their customer ! Ok guys, just to prove a point; our property has been taken off of the market, which leaves me thinking that without your "Sellers" - you just don't have a business. Whilst I realise that one property will not make any difference, you might wish to show some business loyalty to those who are providing you with a living.Then we have this......"Reply from Rightmove2 hours agoGood afternoon John,Thank you for getting in contact.All residential property listings on Rightmove have an added on date to show users of the site the date the property came to market. I want to assure you that this isn't something we have done as preferential treatment, but so we can be transparent about the listing history of the property.Many thanksRightmove"Thank you but why do [you] feel the need to be (so called) "transparent" when it is not a request of either a "Buyer or a Seller"? Buyers will make all the necessary checks on a property, as such, the way that you list properties are detrimental to the "Seller" which may incorrectly indicate something is wrong with a property which may not be the case. In light of that, a property concerned might not even get a viewing due to a perception that something is wrong. With respects your business is surely there to "Sell" and not create problems.
John · 7 October 2022
Agent replied · 25 October 2024
Good afternoon John,Thank you for your reply.We would like to discuss this in more detail with you, so please contact as on 01908 712 300 or email talk-to-us@rightmove.co.uk.Many thanksRightmove
★★★★★ 1/5
TrustpilotWe are agents advertising with…
We are agents advertising with Rightmove, we have a total of 95 properties advertised with them.They have just put up our monthly fee with them from £3360 to £5290, we have been using them for 4 years and in this time we have had over 6 accountants manager, they do not call to discuss, they do not listen!Because of their size, we have to use them, I think they offer their clients ( estate agents ) a very poor deal compared to Zoopla or Onthemarket or even Boomin
Rollo · 5 October 2022
Agent replied · 25 October 2024
Hello, thank you for taking the time to leave us a review. I am going to pass this matter onto your Account Manager and ask that they get in touch with you to discuss. Many thanks, Rightmove.
★★★★★ 1/5
TrustpilotFull of scammers and no support…
Full of scammers and no support providedI found a rental property on right move, went for a viewing and proceeded to put in an offer. Everything seemed typical as I’ve moved flats a number of times in the last few years so I completed referencing with through the agent listed on rightmove, signed a tenancy agreement and paid a deposit and partial rent ahead of the move in date.The listing turned out to be a scam and I reported it to action fraud and my bank. Upon reporting to rightmove, they provided zero support and refused to take any accountability for the scammers that used their supposedly ‘legitimate’ platform to facilitate their scams. Avoid using it at all costs and be aware that you could fall prey to a scam if you use rightmove as scammers are rife on the platform!!!
Damisola · 28 October 2024
★★★★★ 5/5
TrustpilotFirst class service from Megan
It was a long and detailed procedure but Megan made it easy to follow with her personal and professional approach. Highly recommended 👌
David · 18 July 2023
Agent replied · 25 October 2024
Hello David,Thanks for leaving us a five-star review, and it was great to hear of your recent experience. I have passed your feedback on, and if you have anything further, please do drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300. Many Thanks, Rightmove
★★★★★ 5/5
TrustpilotVery helpful
Very helpful! Quick on the answers i needed and they provided me with services to make my life easy and safe in the new home! Thank you Rhea Thomson!
Cosmin · 13 January 2023
Agent replied · 25 October 2024
Good Morning Rhea,Thanks for taking the time to send this over. We're always looking for ways to make moving homes easier, I'm really glad to here this.If you need anything else, please reach out to talk-to-us@rightmove.co.uk.Many thanksRightmove.
★★★★★ 3/5
TrustpilotNot too bad on the whole
Not too bad on the whole.
Ddudesfun · 5 February 2026
Agent replied · 22 February 2026
Hi,
Thanks for taking the time to leave a review and share your feedback.
We're glad we were able to help, but sorry to here we weren't as quick as expected.
If you ever have any further feedback or suggestions on how we can be even better, you can also get in touch at talk-to-us@rightmove.co.uk.
Many thanks,
Rightmove
★★★★★ 1/5
TrustpilotDiscriminate against anyone who's been on sick pay, no matter circumstances
Our own letting agent was happy to rent to us, Rightmove, the system they used, wasn't. My partner was off sick for a few months and had to go onto sick pay; he told his letting agent and arranged a repayment plan with them ahead of time, and was all paid up again after a total of about 3 months. Letting agent were really pleased, had no issues with it whatsoever, and he paid them a month's rent in advance as a thank you/ good faith gesture. They said they'd have him back as a tenant any time, and we made arrangements to move into a new place together.Rightmove hated this when we tried to move somewhere else. They insisted he couldn't be trusted with rent and had to pay 12 months (nearly 6 grand) up front in order to secure the place we wanted.We earnt more than enough to cover rent each month, had a combined income that was 20k over the required amount, both in full-time employment, and offered a guarantor on top of this. Landlord and agent for new property perfectly happy with this, but Rightmove once again wasn't.My partner had been suicidal, took time off to recover, and his reward is Rightmove telling him that, despite doing everything right, he's not fit to rent anymore.Edit: Contacted Rightmove, after lots of emails and calls going unanswered I got told there was nothing they could do and there's no way to a case by case review.
Sophia · 30 August 2022
Agent replied · 25 October 2024
Hello Sophia,Thank you for contacting us to share your recent experience with Rightmove Landlord and Tenant services. I am very sorry to hear of any distress the referencing process has caused for yourself and your partner.Here at Rightmove Landlord and Tenant services, as an independent third party referencing company, we must maintain objectivity when assessing applicant’s suitability when applying for a property with regards to their personal circumstances, however we understand that personal circumstances in some cases simply must be taken into account and we are very sorry that we may not have been able to apply that sensitivity in yours and your partners case. We do always advise our agents that our reports are a suggestion based on the factual information we have gathered, and usually attempt to provide clarity and background on any information beyond the report itself in order for them to make an informed decision. That being said, we are happy to review your application further given the circumstances you have described. Please email us directly to rltcomplaints@rightmove.co.uk with your full name and the property you are applying for and we would be happy to assist in any way we can.Thank youRightmove
★★★★★ 1/5
TrustpilotI have emailed and tried to call right…
I have emailed and tried to call right move quit a few times now but not getting any response. My partner is Ukrainian, receives universal credit (I work full time) but because she doesn’t have a credit history, she cannot be taken into consideration. The council has offered to be a guarantor for us but they won’t accept this either. Still no response to my emails. I know a lot of Ukrainian families are going through the same thing. Is right move going to update their box ticking protocol?
Yeb · 22 August 2022
Agent replied · 25 October 2024
Hi,Thank you for reaching out to provide valuable feedback, we are very sorry to hear of the issues you have experienced with Rightmove. We pride ourselves on fast and helpful service and we apologise if this has not been the case.In order for me to investigate your issues, we would need further information from yourself to locate your reference.Please email RLTComplaints@rightmove.co.uk with your full name and the property address you have applied for and we will endeavor to carry out a full investigation on the issues you have experienced.Best WishesRightmove
★★★★★ 1/5
TrustpilotI am a new business and was going to…
I am a new business and was going to use Right move as a platform for rentals and sales. I called them earlier in the week and no one has called back. I sent an email and also spoke to a guy and left my details. Its weird looks like they don't want any new business.Might have to go to Zoopla and see what they can do for me.
Mark · 19 August 2023
Agent replied · 25 October 2024
Good Afternoon Mark, Thank you for your review. I'm sorry that you've not had a reply yet. One of our sales team is going to get in touch with you shortly to discuss this further. Many thanks, Rightmove.
★★★★★ 5/5
TrustpilotReally helpful and prompt service
Really helpful and prompt service from Cheryl Hine in the customer technical care team.
Rachele · 21 November 2025
Agent replied · 22 November 2025
Hi Rachele,
Thanks for taking the time to leave a review.
It's great to hear Cheryl was able to help, it makes a huge difference to see reviews like this.
I have made sure she see's this so she knows she is appreciated.
Don't hesitate to get in touch again if there's ever anything we can help with.
Many thanks,
Rightmove.
★★★★★ 5/5
TrustpilotVery helpful and easy
Eve called me on the phone and was nothing but helpful and professional. She listed all the options for insurance over the phone and even sent me insurance documents so I'm fully aware of what to expect.Thanks Eve.
Dan · 14 October 2021
Agent replied · 25 October 2024
Hi Dan, Thank you for letting us know about your experience with Eve, customer servicer is very important to us and we love to hear that our staff member has made your interaction with us a good one. We of course will feed this back to Eve and let her know she truly is a champion of customer care!Have a wonderful day, Lauren
★★★★★ 5/5
TrustpilotTenant insurance
I dealt with Nicole today to set up tenant insurance for my new house. She was great, informative and quick with setting it all up. Good job Nicole!
Mike · 15 December 2022
Agent replied · 25 October 2024
Hi Mike, Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Nicole & Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Thanks, Rightmove
★★★★★ 5/5
TrustpilotI spoke with Michael regarding some…
I spoke with Michael regarding some confusion I had with the application process. I found him to be incredibly kind and professional while dealing with the matter, which I really appreciated. He took time to explain anything I was confused about and reassured me that it was no trouble at all. It was refreshing to speak to someone who treated me with respect and if I have any further problems I will be specifically requesting his assistance in the future. Cheers.
Tom · 2 July 2022
Agent replied · 25 October 2024
Hi there, Thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Michael. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300.ThanksRightmove.
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