Every review we hold for the Oldham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAmy was excellent!
Amy was excellent, informative, helpful and had our references sorted out in less than two hours which takes the stress away. She called back when she said she would and she was polite, friendly and professional at all times. Her customer service skills are fantastic.
Amy · 18 November 2021
Agent replied · 25 October 2024
Hello,Thank you for taking the time to leave us a 5-Star review. I'm glad that you found our customer service fantastic and I will certainly pass this feedback on to Amy.If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300.Many thanks, Rightmove
★★★★★ 5/5
TrustpilotVan Mildert were extremely efficient
Van Mildert were extremely efficient in getting our references, which is vital when trying to secure a property. I spoke to Danielle who was really great and helpful and I have since been email by Rachel with information in regards to setting up the TV & Fibre for us!
Alexa · 2 February 2021
Agent replied · 25 October 2024
Hi Alexa, Thank you so much for taking the time out to leave us such a wonderful review! We're really pleased that Danielle and Rachel have been able to help you out throughout the referencing process .If we can help you with anything else, please don't hesitate to let us know!
★★★★★ 5/5
TrustpilotFlexible, friendly & professional
Sebastian Close has just supported me through my first ever credit reference for a new home - he provided fantastic customer service.He was helpful and totally flexible in supporting me to provide the necessary information.Thank you Sebastian, you've created a very satisfied customer.
Andy · 24 February 2022
Agent replied · 25 October 2024
Hello, Thank you for taking the time to leave such a great review. We'll make sure Sebastian receives your feedback. If you have any further feedback, or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908 712300 - we'd love to hear from you. Many thanks, Rightmove
★★★★★ 5/5
TrustpilotGreat service!
Emily K. from Van Mildert was super helpful and professional. She clearly explained all the details of the insurance and set up internet for me. All the processes went super smooth and saved me a lot of stress! I would definitely recommend this great service to everyone!
Irene · 25 June 2021
Agent replied · 25 October 2024
Hello Irene, Thank you for taking the time to leave such a positive review for our colleague Emily. We really understand how stressful moving can be, so we strive everyday to help make moving home a much more pleasant experience. We are really pleased that Emily was able to help.Best WishesBeth
★★★★★ 5/5
TrustpilotResponsive, efficient and easy to communicate with
As an agent, I find the team at Rightmove to always be super responsive, ready to help and explaining any process.Hannah King has just helped us with relisting a property that sadly fell through. Hannah responded within a great time frame and the property was re-listed promptly. We couldn't ask for more.
Mollie · 29 November 2024
Agent replied · 25 October 2024
Hello Mollie, Thanks for taking the time to leave such a positive review for our colleague Rachel. We completely agree that Rachel is a joy to chat with and I'm sure she will be thrilled to hear of your feedback. Referencing and moving can be a stressful experience for anyone so we are glad we could help take some of the stress out for you.Best WishesBeth
★★★★★ 5/5
TrustpilotPrompt and efficient
Prompt and efficient, my enquiry was sorted right away.
Waqas · 2 March 2026
Agent replied · 20 March 2026
Hi Waqas,
Thanks for taking the time to leave a review.
It's great to help we were able to help with your query.
Please don't hesitate to get in touch again if there's ever anything I can help with.
Many thanks,
Rightmove
★★★★★ 5/5
TrustpilotKaty was extremely helpful and…
Katy was extremely helpful and efficient in resolving our query.
Emma · 15 August 2024
Agent replied · 25 October 2024
Hi Katy,Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Katy & Rightmove.If you need anything else, please get in touch 01908 712300, or email us at customersupport@rightmove.co.ukThanks, Rightmove
★★★★★ 1/5
Trustpilotcommercial searches not possible on app.
there are major issues with the app.
Betty · 16 March 2026
Agent replied · 20 March 2026
HI,
Thanks for taking the time to leave a review and share your feedback.
This has been recorded for our developers so ti can be considered for future updates.
If you ever have any further feedback, we can also be reached at talk-to-us@rightmove.co.uk
Many thanks,
Rightmove
★★★★★ 1/5
TrustpilotDreadful on every front.
Dreadful on every front, from communication to DATA PROTECTION.I will be contacting the FCA/ICO (I even offered two additional chances for compliant behaviour to commence - by turning a blind eye - when you broke the agreement that was made). Very local recruitment in South Shields, obviously. I’d rather speak to someone in India. Fact.UPDATE - this is not about an estate agent, it is about your team who work with realty managers. Lovely ‘PR damage control’ suggestion. Too bad you’ve now received [my] confirmation on the contrary. Good luck.
Everyday · 6 April 2023
Agent replied · 25 October 2024
Hello,Thank you for getting in touch with us. Please can you contact Rightmove Landlord and Tenant Services at RLTcomplaints@rightmove.co.uk so they can look into this further. Please provide them with your name, contact number, email address, and policy reference number (if you have one) so that they can assist you. Many thanks,Rightmove
★★★★★ 4/5
TrustpilotMy experience with Rightmove
Rightmove is a powerful tool when it comes to searching for house, where one is buying or selling a home. The search options, although no substitute for an actual viewing, help one to form a fairly accurate idea of what a house offers in terms of quality and size.
Harry · 28 October 2020
Agent replied · 25 October 2024
Good Morning Harry, Thank you for your review. We're so pleased to hear you found all the information on a properties size and quality. We hope this helped you in your search for your new home. If there's anything else we can help with in the future please get in touch on 01908 712300 or talk-to-us@rightmove.co.uk.Many Thanks,Rightmove.
★★★★★ 5/5
TrustpilotFriendly and Good communication
Right move were very good in the referencing process keeping me informed at all times to help in completing the process as quick as possible. Natalie Cooper was very friendly and helped me get my references in order! Highly recommended.
Justin · 1 June 2022
Agent replied · 25 October 2024
Hi there, Thank you for taking the time to leave us a review. Its wonderful to hear of your personal experience with Natalie & Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Thanks, Rightmove
★★★★★ 4/5
TrustpilotRightmove were prompt and professional
Rightmove were prompt at processing my reference; Natalie Cooper handled it for me and advised me that a piece of contact information was inaccurate in good time to correct it. She also confirmed once all steps were compete, which I appreciated.
Marie · 12 April 2022
Agent replied · 25 October 2024
Hello Marie, thank you for taking the time to leave such a great review. It's so nice to hear you've had a positive experience with Natalie. We'll make sure they receive your feedback. Many thanks, Rightmove
★★★★★ 2/5
TrustpilotTired of the bugs and the poor functionality
Just about had it with Rightmove. Previous issues meant my account wouldn't work so I had to create a new one. Twice. Then there were the continuing bugs and poor functionality, such as not being able to edit existing searches and not being able to save houses and bungalows in the same search. This is basic stuff. These issues have been going on for years and any developer worth a wage could fix them in literally a couple of hours.Other problems include the fact properties are repeatedly advertised in the wrong categories and RM won't address it, despite them being well aware. Nobody searching for a terraced, semi or detached house wants to buy a lodge!!! So why are lodges always shown in these categories?Now, my Search and Alert page refuses to load at all, giving the repeated message "Just a secondWe are making some updates, we'll be with you as soon as we can." So I can't use the site at all. (And no, nothing to do with cookies or browsers).It's a shame because the layout and the format is fine, but nobody addresses these constant bugs and failings which means it's not really usable.
Simon · 29 March 2023
Agent replied · 25 October 2024
Hello Simon, Thank you for taking the time to leave us a review and for providing your feedback. I have passed all the feedback you have given over to our developers, Whilst we cannot make any promises, feedback is taken on board when looking at future developmentsWe'd like to understand your experience in more detail, so we help with your queries and improve in the future, so please do get in touch with us on 01908 712 300, and we'll be happy to help. Many thanks, Rightmove
★★★★★ 5/5
TrustpilotMegan is amazing lady i was very lucky…
Megan is amazing lady i was very lucky too speak too her, she wonderful lady there is so many positive's I can say about her, thanks to superwoman megan i Know have insursance set up on my new property, I rate megan 10 out of 10 on everything
Nick · 7 December 2020
Agent replied · 25 October 2024
Hi Nick, we agree, Megan is 10 out of 10! Thank you so much for leaving such a kind review :)
★★★★★ 4/5
TrustpilotJemma dealt with my query within 24…
Jemma dealt with my query within 24 hours
Jennifer · 3 March 2026
Agent replied · 20 March 2026
Hi Jennifer,
Thanks for taking the time to leave a review.
It's great to hear we were able to help with your query. I have made sure Jemma has seen this so she knows her work is appreciated.
Please don't hesitate to get in touch again if there's ever anything we can help with.
Many thanks,
Rightmove
★★★★★ 5/5
TrustpilotThanks Rahima Pannah
Thanks Rahima Pannah; very helpful.
Phil · 21 October 2024
Agent replied · 25 October 2024
Hi Phil, Thank you for taking the time to leave a review.We’re happy to hear about your positive experience with Rahima and Rightmove.If you need further feedback or assistance, please email us at customersupport@rightmove.co.uk. ThanksRightmove
★★★★★ 5/5
TrustpilotOnly took a few hours - wow!
Just had my referencing done with Van Mildert and it only took a few hours! Wow. Hannah was great, such a lovely friendly voice on the phone. Just what you need in a pandemic and customer focussed role. An asset to the team I’m sure. Thanks Hannah!
Stacy · 11 February 2021
Agent replied · 25 October 2024
Hi Stacy,Thank you so much for taking the time to leave such a positive review about your experience with our referencing team - in particular Hannah! You're absolutely right, she is definitely an asset to the team :)We've passed on your comments to Hannah and her team leader and all hope you get moved and settled into your new home safe and well!Kind regards,Vicki
★★★★★ 5/5
TrustpilotWas helped by Emily what great customer…
Was helped by Emily what great customer service, really appreciated and the first person to successfully pursuade me to get any insurance so well done 👏
Jessica · 30 August 2023
Agent replied · 25 October 2024
Hello Jessica, Thank you for taking the time to leave us a 5-Star review, and it is great to hear of your positive experience. If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300. Many thanks, Rightmove
★★★★★ 1/5
TrustpilotRefusal to correct inaccurate data
Rightmove have merged the sold price details of the ground and first floor flat into one property. We own the first floor flat and I've written to Rightmove twice to ask them to correct this but they say they get the information from the deeds registry. I have made sure the deeds registry info is correct but Rightmove have still not corrected this. This is adversely impacting our ability to sell the property and I can't believe there isn't a manual way to correct this. It also makes me doubt how I can trust their information overall.
Leanne · 4 March 2023
Agent replied · 25 October 2024
Afternoon Leanne, Thank you for your review. We're sorry to hear of the experience you had with Rightmove.We can of course help to resolve the display of your property information on the sold price section of our website. I can see that you have dropped us an email and I have raised this over to our Data Quality Specialist team to look at as a priority for you. If you have any further feedback or questions, you can give us a call on 01908 712300 or, email us on talk-to-us@rightmove.co.ukThanks, Rightmove
★★★★★ 1/5
TrustpilotCreating an account
I would advise against creating an account on Rightmove, especially if you are looking to implement an alert to be notified about properties within a set search criteria. The fact is that they don't notify you about everything! I was told by customer support that to expect to be notified about every property is "a common misconception"! It's just another data grab by an online company. Don't fall for it! It's far more reliable to do manual searches.
Charlie · 3 May 2023
Agent replied · 25 October 2024
Morning Charlie, Thank you for your review. We're sorry to hear of the experience, we'd like to take a look into your alerts and see if we can see what is happening. Please can you email us on talk-to-us@rightmove.co.uk an our Customer Techincal team will be able to take a look at this for you. Thanks, Rightmove.
★★★★★ 3/5
TrustpilotWrongly charged
After 4 years of living in the property our deposit was not returned fully. We were charged £60 for two canvases that were still there when we moved out. I have recorded a video of the condition when we moved out and shown the canvases were there. Crazy. Landlord and property agencies will always make money from people.
Daniella · 25 July 2024
Agent replied · 25 October 2024
Hi Daniella, Thank you for leaving your review and we're sorry to hear of your experience.Here at Rightmove, we are the advertising website for Estate and Letting Agents. We don't have any direct involvement with the selling or renting process of properties as we aren't an Estate Agent ourselves.Please send us an email with further information to talk-to-us@rightmove.co.uk and we'll be happy to look into this further.Many thanks, Rightmove
★★★★★ 1/5
TrustpilotUntrustworthy and unethical behaviour do not buy landlord insurance from these guys !!
This company sells landlord protection insurance. These incompetent and irresponsible company chased me day and night hard sell to provide landlord protection insurance.. sent me a list of criteria which I have met 100% but now these cowboys have gone into silent mode!! Not be trusted!! I even wrote an email for thier CEO and have not had a resolution!!
Hament · 13 June 2024
Agent replied · 25 October 2024
Good afternoon,Thank you for taking the time to leave us a review, and for bringing this to our attention.I can see that our Landlord & Tenant Services have been in contact with you and have now responded to you via email.If you have any further questions or concerns, please do get back in touch with us by responding directly to that email or at talk-to-us@rightmove.co.uk. Many thanks, Rightmove
★★★★★ 5/5
TrustpilotTechnical problem now solved
The technical problem I was having with the site has been solved. There was a glitch with my email and their tech' team fixed it within a few days.
Andrew · 19 May 2023
Agent replied · 25 October 2024
Good morning Andrew, thank you very much for leaving this great review. We're so pleased you were able to get the problem resolved. Many thanks, Rightmove.
★★★★★ 5/5
Trustpilotit's all about the experience!
When you have to embark on these enforced checks you never know how they will turn out. i must say this was a pleasant experience. Hannah was there all the way, kept me unto date as to where the process was all the time. Thank you
RGK · 21 February 2021
Agent replied · 25 October 2024
Hello there,Thank you for taking the time to leave such a lovely review about your experience with Van Mildert and with Hannah!Kind regards,Vicki
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
