5/5
Very good service, the transaction went very smoothly and a special thanks to Sharon who was very helpful.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 13 June 2024
Thanks Ian for the great review!
Trusted Agent profile · Oldham
★★★★★
180 reviews across 3 platforms
754 Road, Failsworth, Oldham, M35 9FE
COUSINS HOMES LTD's office in Oldham, at 754 Road, is rated 4.2 out of 5 across 180 reviews on three platforms, including 163 Google reviews rated 4.3.
Every review we hold for the Oldham office, from every platform, shown as written. First names only.
5/5
Very good service, the transaction went very smoothly and a special thanks to Sharon who was very helpful.PositiveResponsiveness, Quality, Professionalism, Value
Thanks Ian for the great review!
2/5
"At cousins we're not just a 9-5 business" their hold music states, yet their hours are literally 9-5. You will get used to hearing that quote though as they hardly ever pick up the phone when it rings, they never return calls and don't send emails when theyre supposed to. Also, what kind of a client based business is closed Saturdays? The 1 day the majority of clients can actually be there in person, and these guys go "Na, not interested".
5/5
worked with cousins genuinely so helpful and satisfied with our positive experience. thankyou so much and highly recommend
Thank you for your kind words. Wishing you all the best!
1/5
Terrible estate agents with even worse attitude when you make them aware of unprofessionalism. Don’t update people on properties that have been filled when they know full well someone has moved in. Lie when you call them. Don’t bother.
I’m sorry to hear about your experience. The rental market is incredibly fast moving and the ultimate decision is in the hands of the Landlord. We are happy to update you if any other suitable properties come available.
1/5
Ignorant and very rude people, several times they hang up the phone on you, they are not flexible with schedules, I definitely do not recommend this agency... it doesn't even seem that you are a customer and pay for the services!!!
We apologize for any negative experience you had with our agency. We value your feedback and take it seriously. We'll investigate the issues you've raised to ensure our team is providing the best possible service. Please contact us directly so we can discuss your concerns further and try to resolve them.
5/5
Sharon was "on it" throughout the buying process.PositiveResponsiveness
Thanks Sarah! Wishing you all the best.
1/5
Cousins Oldham worst company ever I have seen ,booked 2 times for the valuation and on the day off appointment they cancel the appointment.they made way down the market valuation.they don’t have any experience in valuation .you will be loosing thousand of pounds if they value your property.really poor service
Our company policy is that we need to confirm rescheduled appointments. On this occasion our staff attempted numerous times on the day to confirm the appointment but there was no reply. Apologies for any inconvenience and we are happy to reschedule for a time which suits you!
5/5
Thought I was making the wrong decision at using Cousins because of a few poor nonsensical reviews. Glad I disregarded that. Been an absolute pleasure working with Blake, Aron and the rest of the team. Blake’s professionalism and market intel has been second to none. I highly recommend you contact Blake for business chat. A pillar within the property management community.
Thanks for using us! We aim always to be the best!
5/5
Excellent service provided by Cousins. Fast moving, effective and great knowledge of the local property market. If you want sell your property get Sharon on the case. We had 6 viewings and 6 offers in less than a week. Very smooth and efficient process. Well done all at Cousins.PositiveResponsiveness, Quality, Professionalism, Value
Wonderful to hear! Well done Sharon.
1/5
absolutely disgusting company house full of damp and mice/rats and they wanna up my rent up when not one bit of work has been done that has been promised I suffer with severe mental health issues as it is and these lot have made it worse definitely NOT recommended
Same here with the work needed on the house.
5/5
I would definitely use Cousins again, First Class service from day one, the staff have been amazing and couldn’t do enough to help with the sale of my property. Thank You once again.
Thanks Jason. Hoping your move went smoothly!
1/5
administration is a mess, dont use this sevice.
5/5
A quick and easy move through a great estate agency company. Me and my daughter was supported by Jessica and the rest of her team. Highly recommend, thank you!
Thanks Katie! Hoping all goes well!
5/5
Buying my house was made so much more easy by the sales team at Cousins. All staff responded to enquiry’s promptly and Sharon who dealt with my purchase from start to finish was fantastic nothing was too much trouble! Happy new home owner would highly recommend Cousins.PositiveResponsiveness, Professionalism
Thanks for the great review and recommendation! Kudos to the fantastic service and teamwork!
5/5
Thanks
Thank you Cousins for the professional friendly and wonderful support I experienced recently in selling a property !! A very big thank you to Sharon and the rest of the sales team , your support was amazing.
2/5
Sharon our solicitor wasn't awful but…
Sharon our estate agent wasn't awful but she was very pushy and seemed to think we were holding up the process even though we wanted to move into our new house so much. The seller of our house was a Director of Cousins and he was a total nightmare from start to finish. He would threaten to pull out because of simple requests such as asking to view the house we were excited to move into. Electrics weren't safe when we moved into the house, the engineer who had to come out and look into it said we could have had a fire. We did receive a certificate before the sale that had been signed off saying the electrics were safe. He even did a viewing with us and lied and said he wasn't the owner even though I found out after he was the owner via their website. At the viewing he was extremely unhelpful and rude and wouldn't answer any of our questions.
5/5
I found ci found cousins a good company...ousins to be a good company.no…
I found cousins to be a good company.no messing straight forward..geargina.who deals with us is so on the ball and goes out of her way to help. Thank you geargina.for your help cant do enough..and its been a pleasure doing buisness with you ....
5/5
Just had a fantastic experience with renting a property through cousins estate agents. The staff were extremely helpful, very polite and showed great knowledge in all areas of the property business. Would highly recommend them, in-particular a Fellow called Blake who is friendly and gives great advice!!!
Fantastic to hear. Kudos to Blake & the team!
5/5
Sharon greenwood was absolutely the best! She helped me every step of the way and went above and beyond so I even invited her for a coffee when I got in the house! Cheers Shaz x
Thanks Yvonne for the fantastic feedback!
5/5
Sharon sold my house really quickly and kept us up to date throughout the whole process. We're really thankful to her and the team.
Thanks for the great feedback! Wishing you well!
5/5
Could not recommended them enough. Fantastic from start to finish, always available to offer advice and support. Professional, down to earth and reliable. I'll miss talking to Sharon. Thanks for everythingPositiveResponsiveness, Quality, Professionalism, Value
Thanks for the wonderful feedback! Kudos to Sharon.
5/5
Cousins have friendly staff and helpful
Cousins have been more than accommodating for us. They did everything they could to get us in our house with little stress. Once in the house they did not hesitate to handling any issues we had and kepts us up to date with everything they where doing and withing 24 hours we had builders and everyone in to ensure we where happy with our home. The staff are very friendly and are more than happy to help with anything I have asked them. They have truly helped us with moving home.
5/5
BRILLIANT! The company has recently changed hands and management. We have just sold our house with Cousins and while we were waiting for our new property we rented through Cousins. The service has been so good and we could not have asked for a better service. Thank you.
Thanks Clarita! We strive to do the best job always.
5/5
Love staff....Sarah our estate agent was beyond what we thought, she stay in contact with us and she put all the work in. I couldn't be more happy with the service...I recommend cousins estat agent alll the time....THANK YOU SOOO MUCH SARAH!!!
Thanks for the wonderful feedback. We are passionate about giving a great service!
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