Every review we hold for the Oldham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have been recently looking to rent. With viewing house after house and loads of applications. I kept missing out!! So frustrating and time consuming.
I viewed a house recently and Jacqueline was there to offer any advice. She supported my application and I finally got a break and I'm now renting. She has been great! So friendly. Answering my msgs or concerns. Made renting the house so easy. Thank you!!!
Carol · 25 August 2025
Agent replied · 24 September 2025
Thank you so much for sharing this wonderful feedback! We’re absolutely delighted to hear that Jacqueline was able to guide and support you through what can be such a stressful process. Knowing she helped turn things around and made renting your new home smooth and positive means the world to us. We’ll be sure to pass on your lovely words, she’ll be over the moon! Congratulations on your new place!
★★★★★ 5/5
GoogleWe’ve just completed on our first home purchase & dealt with Natalie through the process. She was always there pushing along and chasing for us and provided reassurance when it was needed. She’s an absolute asset to the team and can’t thank her enough for all she did. Thank you so much!
Abby · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for your lovely 5★ review, and congratulations on your first home!
We’re delighted to hear that Natalie was able to support you throughout the process, keep things moving, and provide reassurance when it was needed. She’ll be really pleased to read your kind words, she’s a real asset to the team.
Thank you for choosing Cousins, and we wish you many happy years in your new home! If you ever need anything in the future, we’re always here to help.
★★★★★ 5/5
GoogleSarah such an amazing and professional approach to the clients! We really felt special from the first moment we spoke. Her expertise is truly admirable.
Blake and his team really provide an exceptional experience that helps them stand out from other agencies. All mine and my partners questions and queries were promptly answered and actioned. Cannot recommend enough!
Jakub · 16 November 2025
Agent replied · 16 April 2026
Thank you so much for your fantastic review! We’re delighted to hear that Sarah made such a great impression and that you felt supported from the very first conversation.
Blake and the whole team work hard to provide a smooth, professional experience, so it’s wonderful to know that all your questions were answered promptly and that you felt well looked after throughout.
We truly appreciate your recommendation and are grateful you chose to work with us. If you ever need anything in the future, we’re always here to help!
★★★★★ 5/5
GoogleCousin's have been an absolute pleasure to deal with from start to finish. They were tasked with finding a rental after a flood in my home and managed to find the perfect house at such short notice. A special mention has to go to Blake, who has gone the extra mile to ensure my needs were met. I wouldn't hesitate to recommend this company to anybody.
Thanks again to Blake and the team.
Merry Christmas & a happy new year!
Howard
Howard · 28 December 2024
Agent replied · 9 January 2025
Dear Howard,
Thank you for your heartfelt review and for entrusting Cousin's with your housing needs during such a challenging time. We're delighted to hear that our team, especially Blake, could assist you promptly and effectively. Your recommendation means a great deal to us.
At Cousin's, we strive to provide exceptional service and support to our clients, ensuring their needs are met with professionalism and care.
EVERNEST
Wishing you a Merry Christmas and a Happy New Year!
Best regards,
The Cousin's Team
★★★★★ 5/5
GoogleGeorgina and the team at Cousins made the whole process of moving home as easy as possible. At times it felt like a bit of a marathon, I suppose moving house is these days, but she consistently went "above and beyond" in order to get the chain completed. I have no hesitation in recommending both her and Cousins.
Rob · 3 September 2025
Agent replied · 24 September 2025
Thank you so much, Rob, for your kind review. We’re delighted to hear that Georgina and the team were able to support you through the moving process and help everything come together smoothly. Moving can certainly feel like a marathon, so … More
★★★★★ 5/5
GoogleCousins were very proactive in letting my property
Had 6 viewings in 1st week one of which is now moved in
All utilities contacted and set up in new tenants details
Sarah is fantastic, very helpful and professional
Will be using cousins again
Thanks Sarah 😊👍
Grahame · 16 November 2025
Agent replied · 16 April 2026
Thank you so much for your kind words! We’re really pleased to hear how smoothly everything went and that your property was let so quickly. Sarah will be delighted to know you were happy with the service, she truly values feedback like this. We really appreciate your trust and look forward to working with you in the future!
★★★★★ 5/5
GoogleI can’t recommend Georgina highly enough! She worked tirelessly to support my home purchase, going above and beyond at every stage. Her dedication, professionalism, and attention to detail were truly outstanding. No question was too small, no challenge too big, she handled everything with expertise and care. Thanks to Georgina, what could have been a stressful process felt seamless. An absolute star in her field!
David · 5 March 2025
Agent replied · 26 April 2025
Thank you so much for taking the time to leave such a wonderful review! We’re absolutely thrilled to hear about your positive experience with Georgina and the team at Cousins Estate Agents in Manchester.
Georgina truly embodies the values we strive for at Cousins, dedication, professionalism, and a genuine commitment to making every client’s journey as smooth as possible. It’s fantastic to hear that she went above and beyond to support you throughout your home purchase. We’ll be sure to pass on your kind words to her; I know she’ll be delighted to hear how much her hard work meant to you.
At Cousins, we believe that buying or selling a home should be an exciting and stress-free experience, and it’s reviews like yours that remind us why we do what we do. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Thank you once again for your glowing recommendation, we truly appreciate it!
★★★★★ 1/5
GoogleI rent a property which is “managed” by Cousins and they are absolutely useless at doing anything. I reported a curtain pole fell down over a month ago (that they put up) and still waiting for it to be fixed. I have no privacy in my own home since having a bus stop outside my house, I have people looking into my lounge all evening up to 12am. Got an emergency? Good luck with that. There is no emergency contact number. Instead you have to fill out an online form and even when selecting that it is an emergency (I had a burst pipe that was literally flooding my house) no one came till the next day leaving me to sort and fund my own resolution and nothing even as a call from them to make sure everything is okay.
Etchiee · 14 May 2024
Agent replied · 25 October 2024
We apologize for the inconvenience you've experienced. We understand that these issues are frustrating, and we appreciate you bringing them to our attention. We'll investigate the curtain pole issue immediately and ensure it's resolved promptly. Regarding the bus stop and privacy concerns, we'll explore potential solutions. We also apologize for the delay in responding to your emergency. Our goal is to provide excellent service, and we'll take steps to improve our emergency response procedures. Please contact us directly so we can address these issues more efficiently
★★★★★ 5/5
GoogleWas curious about potentially our long-term home of 60+yrs. Received a call for a valuation booking, and a phone call the next day from Blake at “Cousins”, and he was very helpful in suggesting a letter-valuation at first (as oppose to a face-on valuation) while I work out our circumstances and current situation. After which we can recontact. I found the call very professional, pleasant and gives me peace of mind for a future discussion…👍
Regards
Andy
Spike · 16 November 2025
Agent replied · 16 April 2026
Thank you very much for your kind 5★ review! We’re really pleased to hear that Blake was able to offer clear, helpful advice and suggest the most appropriate approach for your situation at this stage.
Taking the time to understand circumstances properly and giving honest, pressure-free guidance is very important to us, so it’s great to know the conversation gave you peace of mind.
We appreciate you getting in touch and will be more than happy to help whenever you’re ready to continue the discussion. 👍
★★★★★ 5/5
Googlehave recently rented my first property through cousins, wanted to give credit to our agent Jessica who has been very patient and helpful- due to never renting before i have had to email her a lot with a lot of questions and she has been very helpful and patient the whole time with very informative and quick response so thank you Jessica
Jadine · 25 September 2024
Agent replied · 25 October 2024
Dear Jadine,
Thank you so much for your kind words! We're thrilled to hear that Jessica was able to assist you so patiently and helpfully throughout your first rental experience. We pride ourselves on providing excellent service, and it’s wonderful to know she made the process smooth for you. We'll be sure to pass along your gratitude to Jessica. If you need anything in the future, don't hesitate to reach out.
Best regards,
★★★★★ 5/5
GoogleSarah was amazing in finding my new home, she made me feel so at ease and I could not be happier! Would highly recommend
Amy · 16 November 2025
Agent replied · 16 April 2026
Hi Amy
Thank you so much for your wonderful feedback! We're delighted to hear that Sarah helped make the process smooth and enjoyable, and that you’re happy in your new home. Your recommendation means a lot to us!
★★★★★ 5/5
GoogleGreat service and friendly team I've used them before and just had Blake round for a valuation.Very professional all round. I'd like to update this review with some praise for the company in general and Sharon in particular. The sale took quite a bit longer than it should , but the team at Cousins and especially Sharon were fantastic, professional, and definitely working for us as the vendors. She gave sound advice and worked really hard to get it done.
Martin · 14 June 2023
Agent replied · 13 June 2024
Thanks Martin. Happy to hear!
★★★★★ 5/5
GoogleI have just completed on a property purchase from Cousins. From my first viewing, to my offer right up to completion, Sharon and Natalie were super supportive and helpful. If i needed them for anything (even small things) they were there to help, they were super responsive to emails and calls. When stuck during the conveyancing process they actively tried to help move the sale along.
I would highly recommend using Cousins to sell or to purchase, thank you ladies for your help and support!
Rebecca · 14 June 2023
Agent replied · 13 June 2024
Thanks for the recommendation!
★★★★★ 5/5
GoogleCousins sold my house within a week of appointing them after it had been on the market for six months with another agency. Sharon and Natalie kept in regular contact throughout the process, were happy to provide help and advice with my many questions and ensured a quick and smooth completion of the sale. I can't thank them enough for the help and support they provided during a really stressful time- switching to them was the best decision i made, thank you :-)
Leanne · 14 June 2023
Agent replied · 13 June 2024
Thanks for your kind words and wishing you all the best in your new home!
★★★★★ 5/5
GoogleWe was looking for our first home after just getting married and was struggling to find 'the one' that gave us that warm home feeling. I saw this property on right move and knew we had to book a viewing. I called Cousins and spoke with Sharon who was so warm and friendly. Sharon told us how beautiful this property was and the pictures didn't do it justice. As soon as we saw it we knew she wasn't wrong. She called me the next day to ask how it went and we put an offer in straight away. She came straight back to me and told me it was accepted! Since then she has been great with communication and helping us navigate our way through, we had our own solicitor and mortgage advisor but Sharon was still there to answer any questions and help us with the process. When we went to pick up the keys Sharon knew who we were straight away and was so friendly! I couldn't recommend her or the business enough as they really were so helpful. Now we're in and we couldn't be happier and it was all made easier because of the great service she provided.
KJ · 14 June 2023
Agent replied · 13 June 2024
Thanks for the warm endorsement. All the best in your new home!
★★★★★ 5/5
GoogleFrom valuation through to completion of sale Cousins were absolutely amazing every step of the way. Sarah clearly explained all the details during the initial valuation and prepared us for what to expect. All viewings were organised well in advance and done by Sharon. Sharon is an absolute legend and so easy to speak to and deal with. Always there when we needed her and kept us informed of every detail no matter how small. Her skills liaising with the buyers and solicitors was amazing. And sent numerous emails of info to us and always rang to keep communication to see the process through. Even rang after completion day to see how the move had gone. A truly genuine lovely lady. If you’re looking to sell your home then can’t recommend Cousins enough. Thanks again Sharon and Sarah and staff.
Andy · 14 June 2023
Agent replied · 13 June 2024
Thanks Andy & kudos to the team!
★★★★★ 5/5
GoogleWow, what can i say. What an amazing service from the estate agents Cousins in Failsworth. Sarah came to view our property and put our minds at ease with how much we could put it on the market for, she also reassured us of their cost to sell, an all in one package which suited us. Knowing the upfront cost very was reassuring. Sharon Prestwood then took over and things moved very fast, we sold the house within 12 days, Sharon kept us informed every step of the way, with emails and phone calls, always followed up on questions or queries, always very informative and knows the business extremely well. 5 stars all the way. thank you.
Catherine · 14 June 2023
Agent replied · 13 June 2024
Thanks Catherine for the recommendation! Wishing you all the best!
★★★★★ 5/5
GoogleJessica has been perfection from start to finish - she kept things moving and got us in our new home quick as a flash, no bumps on the road and she’s so lovely, professional and friendly to chat with throughout what is usually a stressful process! A gem! Thank you Jessica!
Shauneen · 28 December 2024
Agent replied · 9 December 2024
Thanks for the lovely feedback! Wishing you well in your new home.
★★★★★ 5/5
GoogleCannot recommend Cousins enough!! Georgina was amazing. We had a very difficult/unusual sale and she helped and supported us through it - going above and beyond any expectations. From start to finish we were constantly being informed of progress and guided through any problems.
Jill · 17 February 2025
Agent replied · 27 May 2025
Thank you so much for your fantastic review! We’re thrilled to hear Georgina provided such exceptional support during your challenging sale. Going above and beyond for our clients is what we strive for, and it’s wonderful to know her dedication and communication made such a positive difference. We truly appreciate your recommendation and hope to assist you again in the future!
Best wishes,
The Cousins Team
★★★★★ 5/5
GoogleJacqui was very quick in responding and helping us through the application and referencing process. Good customer service and very prompt
Megan · 25 August 2025
Agent replied · 24 September 2025
Thank you, Megan! We’re so pleased Jacqui’s support made such a positive difference, we truly appreciate your kind words and recommendation.
★★★★★ 5/5
GoogleI used Cousins to sell my flat. What a great decision that was. The team are fantastic and very professional. Extra special thanks to Sharon, she is truly amazing. The process was far from straightforward & Sharon was with me all the way. Keeping me informed and updated as things changed, going above and beyond on numerous occasions to make sure things went smoothly.
David · 17 October 2023
Agent replied · 25 October 2024
We're delighted to hear that your experience selling your flat with Cousins was so positive. It's wonderful to know that Sharon and the team provided exceptional service. Your kind words mean a lot to us. Thank you for choosing Cousins. We hope you have a great experience in your new home
★★★★★ 5/5
GoogleThis company has been very professional and Jacqui has been incredibly helpful from start to finish! Would recommend to anyone!
Claire · 25 August 2025
Agent replied · 24 September 2025
Thank you, Claire! We’re delighted Jacqui could assist you so well from start to finish, your recommendation means a lot.
★★★★★ 5/5
GoogleGreat service,
Kristina is always on hand to help with any repairs.
Thanks for getting things sorted
Jacqui · 25 August 2025
Agent replied · 24 September 2025
Thank you, Jacqui! We’re so glad Kristina has been able to help keep everything running smoothly for you.
★★★★★ 5/5
GoogleJacqui was great when I was moving into my
flat - always prompt, helpful and polite!
Joseph · 3 September 2025
Agent replied · 24 September 2025
Thank you so much, Joseph! We’re thrilled to hear that Jacqui made your move into your new flat such a smooth experience. Her promptness and helpfulness are qualities we’re really proud of, and she’ll be so pleased to know her support made a difference. Wishing you all the best in your new home!
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