COUSINS HOMES LTD Oldham reviews

★★★★★ 1/5

Google

A nightmare to deal with them, they are jokers , i am thinking to take them to small claim courts they had my deposit since March without any reason , The customer service is awful despite many emails , calls and visits to office, they don’t listen. Keep on passing to other people, all are same. We will look into it and someone will contact you. No body does. Staff keep on changing without the proper handover to new staff. I never got a response from their official email address. I had written proof of the work needed at property 3 years I struggled to get anything done. I got fed upped and complained to Council as well for a roof leak, Asbestos ceiling and damp issues. Asbestos was a real concern for me unfortunately Cousins didn’t bothered at all. I would strongly recommend not to use this estate agent at all. They are not helpful at all. I will update again on the outcome of the situation.

Umer · 14 June 2024

★★★★★ 5/5

Google

Second time I have used Sarah at Cousins this year for the sale of property. Cousins Values have stood out to us from the rest, mainly due to there Drive in Communation and Prompt updates. This isn't and hasnt always been the case with most other agents in the past . Sarah's considerate nature and ability to understand exactly what the customer expects throughout the sales process has been nothing short of exceptional . Thank you so much .

Liam · 24 February 2025

★★★★★ 5/5

Google

We are currently purchasing a house from cousins and would like to share our experience with cousins and in particular Sharon on the sales team. Sharon has been incredibly helpful with the house sale, despite some difficult circumstances right now with the Covid situation. Always returned phone calls / emails promptly despite her really busy work load right now. Personally I chose to use an online estate to sell my house which yes is cheaper, but I’ve received no support what so ever after the my house was Sold STC. As the saying goes “you pay for what you get” and a lesson has been learnt I should of used cousins! I’m thankful I have a good solicitor and Sharon who has been keeping the Cogs moving in the Sale chain, without her dedication to her role I don’t know where we would be! Thanks Sharon and the cousins sales team.

Jason · 14 June 2021

★★★★★ 5/5

Google

I rented a property for 12 months from Cousins and cannot praise them enough for the service received before, during and after my tenancy ended. I would have stayed longer at the property, however circumstances changed and required to move out of the area. Whenever I needed to contact Cousins, I was met with friendly and caring staff. Whenever they needed to contact me, the same. I've rented loads of properties from several estate agents over the last 15 years. Cousins are the first that I have ever had a positive experience with. I'm so pleased to have had the pleasure of dealing with them. They're a family run business for (I think) decades now. In this market with loads of corporate competition, having a family run business that looks after their clientele as they do, is clearly a good indicator the company will continue to do well for years to come. Prior to renting, Sarah completed the viewing and was informative in exactly what to do in order to apply, do the credit checks, etc. Very helpful all through the initial process. Such a friendly and helpful person. Once approved and in the property, if Sarah wasn't available, someone else was and knew everything about the property, who I was, etc. Teresa popped round to do the agreed inspections during the tenancy and like Sarah, she's bubbly, professional and knows her stuff. Moishe I had the pleasure of meeting towards the end of my tenancy and he's such a helpful young man. Toli was another gentleman I met who was also extremely helpful - I forgot to cancel my standing order in time, so I over-paid. Toli was right on it and helpful when processing my refund. I don't know the names of everyone else, however I've spoken to several members of staff who I've received the same level of professional and friendly from. Lastly, when it comes to the deposit. The full amount was approved for return. I've looked after the property in the same manner I've looked after all prior properties I've previously rented. Not once was I able to receive the entire amount back (without a fight at least). Cousins did their inspection and confirmed everything was in order. To whomever reads reviews like these, please know that I would happily recommend Cousins. Please consider them when looking to rent or buy.PositiveResponsiveness, Quality, Professionalism, Value

Alex · 14 June 2021

★★★★★ 5/5

Google

We chose Cousins because they were enthusiastic, very knowledgeable and gave us advice and guidance on how best to stage our home. They explained the process to us and offered a fair price which we felt was true value for money. We had spoken with other local agents that were more expensive and who valued our home at much less than Cousins. Cousins achieved a sale price that was far more that the other agent had even suggested we market the property for. The service is friendly and efficient and we are grateful for the support from all the staff, in particular Sharon and Natalie. Thank you - From Amy, Geoff and LukePositiveResponsiveness, Professionalism, Value

Amy · 14 June 2021

★★★★★ 5/5

Google

Can't thank Sharon, from Cousins, enough for all the hard work and effort she put in to secure and complete the sale of my mums house. It was a drawn out affair due to legal reasons but nevertheless Sharon stuck with it and made sure it went through as efficiently as it could. Communication was excellent as were response times in dealing with any issues. I'm really glad we chose Cousins and would genuinely recommend them to anyone wishing to sell a house.PositiveResponsiveness, Quality, Professionalism, Value

Ian · 14 June 2021

★★★★★ 5/5

Google

Great management and amazing staff especially Aron and Sarah.

David · 16 October 2025

★★★★★ 1/5

Google

Awful experience, we made a viewing of a commercial property in Stalybridge, made an offer on the property, got told it’s been submitted to the landlord with 4 other offers. Told we would be kept updated, only for us to see online ‘Let Agreed’. Phoned the office several times for an update, finally spoken with someone who said someone will call me back, still awaiting 2 weeks later…. Not a way to run a business, won’t be dealing with you again I’m afraid. Such a shame for a local buisness.

David · 28 December 2024

★★★★★ 5/5

Google

Excellent estate agents. Sharon Prestwood was really helpful in more ways than one, she kept on top of things and kept us well informed. Even on the day of completion she phoned us a couple of times. If your looking for an estate agent we would definitely recommend Cousin's. The photos were excellent, really made the property look great and the valuation was good too. Thank you all soo much for selling our property.PositiveResponsiveness, Quality, Professionalism, Value

Carol · 14 June 2021

★★★★★ 5/5

Google

Dealt with Cousins on a recent sale and the service I received was second to none. Blake made the process very easy and was a pleasure to deal with. Highly recommend.

Leo · 28 December 2024

★★★★★ 5/5

Google

I wouldn't normally write a review but I thought I had to. As I'm not from the local area, I was looking for an expert to give me some guidance on a property I am looking to purchase from auction and came across Blake, a friendly and very knowledgeable gentleman. He was able to use his knowledge to educate me on the area and give me an insight into what the property demands and why it may not be a good investment for me, once he knew of my requirements. This was a breathe of fresh air as you dont normally come across too many agents willing to give up a fair chunk of their time to support as much as he did, especially with no guarantee of any benefit to himself. What a great chap. Blake - if you see this, thank you Sir.

Dami · 14 June 2020

★★★★★ 5/5

Google

I walked into Cousins Failsworth after a break up with my Partner in need of immediate accommodation, I found the Staff to be extremely empathetic to my situation, particularly Sarah Bradbury who deals with the lettings for the company. I had my fingers crossed that something may become available quite soon but didn't expect the dedicated effort and genuine care that Sarah displayed whilst dealing with my application. I can't thank them enough for their warmth, friendly banter and unjudgemental professionalism. I'm not one for writing reviews but I felt I owed the Cousins team a debt of gratitude as the work they do deserves recognition and I wouldn't hesitate to recommend Sarah and the Cousins team to friends and family in the locality going forward. Thank you so much from A truly grateful Tenant Martin McGuire

Martypants · 14 June 2020

★★★★★ 1/5

Google

So disappointed at them, I was there tenet for long time always waited for sooo long if any job need doing in the house!!! always looked after the house and always paid on time,, but in the end when I left the house in good condition they still didn’t return half of my deposit!!!! Every time I call they have different excuses for not paying my deposit back!!!! I feel like I’ve been robbed! Never trust them again!!!!

Araz · 28 December 2024

★★★★★ 5/5

Google

Fantastic from start to finish. Kept on the ball the whole time and was very helpful. It has been such a stress free process due to Cousins, especially with the help of Natalie. Thank you guys for all your help and support!

Charlee · 16 January 2026

★★★★★ 5/5

Google

Cousins recently assisted me on the sale of my residential home. They were really helpful and provided a great service. Special thanks to Aron who made the process seamless.

Jamie · 28 December 2024

★★★★★ 5/5

Google

Unfortunately I didn't have Cousins as my Estate agent but I need to praise and thank Colin from there. He worked extremely hard went out of his way and worked overtime to get me into my property when everything was going wrong. I was able to get in under license late in the afternoon. It was going to cost me another £387 if that hadn't happened. He needn't have done anything as I wasn't his customer! SM

Sylvia · 14 June 2020

★★★★★ 5/5

Google

We recently sold our house through Cousins. Right from the start the staff were very friendly and helpful. Sharon was amazing she kept us informed throughout and we never felt anything was too much trouble. Emails and phone calls were always responded to quickly. I can’t recommend Cousins enough, everyone needs a “Sharon” when moving house!!!

Lynsay · 14 June 2023

★★★★★ 1/5

Google

We contacted cousin to view a local property of interest. We arranged a viewing and respectfully completed the application form. We submitted the form and diligently followed up with phone calls and messages every other day for updates. We were informed that the application had been forwarded to the landlord, and we patiently awaited his decision for confirmation. Unfortunately, two weeks later, we were notified of an error on the form which was just an Excuse. We promptly rectified the error by refilling and resubmitting the form. Regrettably, we learned the following day that the property had been rented out. If you did not just say we will update you with an update and told us of the said error this could have been corrected 2 weeks ago to stand a chance in getting the property thanks again

Rob · 25 September 2024

★★★★★ 5/5

Google

Sharon was outstanding. Went above and beyond for myself and partner. Sharon guided us through our first purchase, kept us updated throughout and can't recommend highly enough for everything she did for us. We're now in our house after what should've been the most stressful time of our life, Sharon took everything into account and made us feel at ease. Thanks again. Mark & Katie.PositiveResponsiveness, Quality, Professionalism, Value

Mark · 27 August 2021

★★★★★ 5/5

Google

We decided to use Cousins to sell our home as when we bought it 21 years ago it was through them and everything was easy and hassle free. Sarah came to value the house and she is lovely and proffesional, she went through everything with us step by step and managed to sell our house in 1 day. With a hopefully quick turn around for completion.(Amazing )nothing is too much trouble for her. She is an assett to the company ,Thank you

Donna · 20 August 2024

★★★★★ 5/5

Google

Used cousins for the purchase of a buy-to-let property and were extremely helpful, especially as this was our first investment and we were quite inexperienced. They were always quick to respond to emails and calls, which made the whole process much less stressful. Would definitely recommend

Team · 16 October 2025

★★★★★ 1/5

Google

Had a viewing booked which i travelled all the way from London to view. got a cancellation email 2 hours prior - not even a phone call when it was clear how far i was travelling. update- Called me today (Sunday) asking me to remove the review. I advised my review is to help others when coming from long distance to be wary as i want to avoid such an inconvenience happening to them and he still asked if I could remove the comment as it hurts the business and went into a story about what it will do to them with 0 sympathy of the time and money wasted on this. I told them i had a confirmation email on the Monday and a reminder on the Thursday had a 4 hour journey up on the Friday and got an email 2 hours prior they didn't even have the care for their customers to call. Never had this before with an estate agent.

Chelsie · 5 August 2024

★★★★★ 5/5

Google

Thank you to Sharon and Natalie for their great help and efficiency selling my dads house. Sharon worked very closely with myself and always had honest and very helpful advice which enabled us to have a very positive outcome. Would highly recommend Sharon and the team. Thank you 😊 …

Beverley · 14 June 2023

★★★★★ 5/5

Google

Couldn’t recommend Cousins enough, Sharon was a massive help and the company is very lucky to have her! She was very supportive in helping me buy my first home and making sure things went smoothly! Big thanks to Sharon and I would definitely recommend this estate agents if you want to buy or sell your home! Very efficient and friendly service! Thanks again :)PositiveResponsiveness, Quality, Professionalism, Value

Milly · 27 August 2020