Trusted Agent profile · Oldbury
★★★★★
325 reviews across 1 platform
70-76 Birmingham Street, Oldbury, B69 4EB
Connells's office in Oldbury, at 70-76 Birmingham Street, is rated 4.6 out of 5 across 325 reviews on 1 platform, including 325 Google reviews rated 4.6.
Every review we hold for the Oldbury office, from every platform, shown as written. First names only.
5/5
GoogleAmazing service by Andrew and Jess, met Andrew at 10am in the morning and by 1pm in the afternoon my apartment was rented out. Didn’t have to do anything apart from drop off the keys everything was taken care of on my behalf, very professional would definitely recommend.
Thank you for your thoughtful 5* review and recommendation Rakesh! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you so much Andrew and Jessica very gratefully.They helped us a lot in the process of receiving the keys without looking at the property. They are very good at their job.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
1/5
GoogleAvoid at all costs! Lack of communication, bullyboy sales tactics that make you feel pressured to go through them to get your mortgage and also tell on the phone your offers have been accepted if you can get down to them by a certain time( we had 2 hours notice to get all paperwork together and get to the office with a 2 week old and 1 year old, which we did but as we didn't choose to take our mortgage through them, they later said our offer hadn't actually been accepted)
Hello Emma, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing complianceresidential@connells.co.uk, as we take all comments seriously. Kind regards, Scott @ Customer Care
5/5
GoogleIt was my first time to let my property and was stressed about thinking the process. Called Connells office and a very friendly professional answered all my questions and arranged a home visit. Explained all my concerns and provided me tips and advises. The house was let by with in days. It was so stress free and easy than I thought. Thank you so much Andy and Jess who supported and guided me through out the process...
5/5
GoogleThe staff was supportive chole and Andrew where very supportive they followed up ensuring everything is met with and I have a very easy move
Thank you for the positive review! Our team is dedicated to making your experience as seamless as possible. We're glad Chloe and Andrew were able to provide support and ensure a smooth move for you. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleThe staff at Connells is very helpful and kind . Jess and Andrew had really helped us throughout for renting our first home . They ‘d been been in constant contact with us for every little detail and processed the application very quickly and smoothly.
Many thanks for your fantastic 5* review Manpreet. I will ensure your kind words of your experience with our Oldbury branch are passed onto the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service It was a pleasure working with Connells Letting Agency to secure a rental property that met my needs Jessica and Andrew were particularly great to work with!
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleI cannot rate the service I received highly enough. My previous experiences with letting agents haven't been good but with Andrew and Jess I was instantly at ease. All queries were answered professionally and timely and the whole process was so quick! Thank you!
Thank you for taking the time to leave us this amazing 5* review Reena. Kind regards Lucy, Customer Relations.
5/5
GoogleAndrew and Chloe have looked after our property for many years. Their experience and knowledge is first class. Always a personal service.
Thank you for your kind words! We are dedicated to providing a first-class experience for our clients, and we are grateful for your trust in our expertise. It's always a pleasure to provide a personal touch for our valued clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWhat can i say! Absolutley fantastic from start to finish. I can't thank the staff enough at connels oldbury for my smooth house move. From viewing to moving in all within a few weeks. Especially Paige who is such a lovely welcoming member of staff who genuinely was so happy for us. I definitely recommend these guys they are fab! Thanks again Paige for all your time. Also cant forget Andrew who also is a fantastic guy very professional.PositiveResponsiveness, Professionalism
5/5
GoogleThank you for all your help, advice and support during the process of letting our first property. Was quite a rollercoaster, due to the house belonging to my grandparents. Andy was extremely helpful and very professional 👍🏻. He keep us informed in every decision we made and advised on the best options. Paige also called on a regular base with updates. A very friendly approachable person with a BIG smile 😃 House was rented in under two weeks. AMAZING 🤩 definitely recommend. Thank you 😊 for all your hard work.PositiveProfessionalism
5/5
GoogleWe have worked with Andrew a few times to let our property and he has always been great in finding great tenants - this time was no exception. He managed the process extremely quickly and efficiently, with all checks completed and the tenant moved in within a week of advertising and finding them. Andrew is always very professional and responsive to our queries. We would definitely recommend Andrew and the team at Connells and will use them again in the future.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAfter a stressful house hunt and poor service with other agencies, we came across Connells and dealt with Andrew and Paige. Not only did we find a perfect house to rent, but they both made the transition and process smooth, quick and more importantly stress free. They were very professional in all aspects and helped us with anything we needed along the way. Massive thank you to them both for their outstanding service and professionalism! Highly recommended!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAndrew Jones is the best! A real top notch guy, he know's the score :)
Thank you for your glowing 5* review Beth Lewis. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service from Chloe and Andrew! Quick, efficient and I was kept updated through out the entire process. Welcome box to my new home was a lovely addition! Thanks guys
Hello Tia-Sofia, Thank you so much for your wonderful 5* review! We're thrilled to hear that Chloe and Andrew provided you with quick and efficient service, and that you enjoyed the welcome box in your new home. Best wishes, Lucy, Customer Relations Team
5/5
GoogleAndrew and Chloe provide us excellent service in find our new rental home.
Thank you so much for your kind words! We are thrilled to hear that Andrew and Chloe were able to provide you with excellent service in finding your new rental home. Kind regards, Lucy, Customer Feedback and Support Team
4/5
GoogleHad a wonderful experience renting our new home through them. We were dealt professionally by Chloe and Andrew who are great at what they do.
"Thank you for the kind words and for choosing us to help with your rental needs. We pride ourselves on providing top-quality service and we are so happy Chloe and Andrew met your expectations. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI had a viewing with Andrew, very happy with his service. He is following up with each step, very kind, find innovative solutions. Thank you dear Andrew🌸🌸🌸🌸🌸 …
Hello Chiman, Thank you so much for your wonderful 5* review! We're thrilled to hear that Andrew provided you with excellent service and innovative solutions. Your kind words are greatly appreciated. Best regards, Lucy, Customer Relations Team
1/5
GoogleWanted some information about a previous rental property but was brushed aside when the letting team wasn't there. So been trying for the last 2 weeks for this information and was told they will email me the details needed (still waiting). Instead of being supportive and suggesting to me when I can come back the male turned around and said if I have a complaint talk to head office
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at rcomplianceresidential@connells.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleJessica and Andrew were really great!! They were attentive and patient. Replied all my 1million emails (and I am still planning to send more) and keep telling me to always reach out if I have questions. They made the whole renting priceless very easy…would definitely recommend them to anyone looking to rent or own a property!!
5/5
GoogleExcellent customer service and customer satisfaction. Andrew is prompt in communication and happy to help. Highly impressed by the services
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe were so impressed with how promptly Connells advertised and found a tenant for our property - within the space of a day! Andy was great to deal with and always responded to any queries we had quickly. Everything ran smoothly and we have been very happy with the service. We would definitely use them again and Andy is a credit to the team. Keep up the good work.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe have had a really positive experience through Connells,oldbury. They are professional and reliable. Andrew and Chloe have been extremely kind and supportive throughout.
Hello Courtney, Thank you so much for your wonderful 5* review! We're thrilled to hear that you had a positive experience with Connells Oldbury and that Andrew and Chloe were able to provide you with the support and kindness you needed. Best regards, Lucy, Customer Relations Team
5/5
GoogleFirstly I'd like to say a huge thank you to Antoinette who has made the whole mortgage application process seem like one of the least stressful things in life. While we initially found a house with Connells we engaged with Antoinette to seek help and options on what we needed to do next. She helped us get our finances and details in order and after a number of complications on our side she was able to ensure we were accepted for a mortgage. We actually settled on a house not sold through Connells but we stuck with Antoinette for her support to complete on the property and we are do glad we did.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's Oldbury office has 325 reviews across 1 platform: 325 on Google.
Connells Oldbury is rated 4.6 out of 5 across all 325 reviews, and 4.6 out of 5 on Google from 325 reviews.
Connells Oldbury, 70-76 Birmingham Street, Oldbury, B69 4EB.
