Springbok Properties Nationwide Old Trafford reviews

★★★★★ 5/5

Trustpilot

Would recommend

James was helpful responsive and happy to help me out with any questions.

Benjamin · 20 February 2026

★★★★★ 5/5

Trustpilot

From when I contacted louis the…

From when I contacted louis the customer service was efficient and quick well explained and felt like he was genuinely interested in making the whole experience as easy and efficient as possible.

Jamie · 17 September 2026

★★★★★ 5/5

Google

I don't know how to THANK you Becci Simmons, you are amazing, you wipe away my tear, you always put smiles on my face whenever I called you, you always make me happy with your words, You are so kind. I thank you for all your calls, job well done ✅. Look I give you 💯👍 of STAR⭐🌟⭐⭐⭐⭐⭐⭐⭐⭐ 👍🙏🙏💋🌹💐. I which I can see you face to face to hug you. Thanks so much., I really really appreciate all your help. Thanks Becci. 💯💯💯✅. Oluwashike Julie Oshonaiye

Julie · 20 June 2023

★★★★★ 4/5

Google

Becci, my sales progressor for B77, has been fantastic from the point the offer was made until the day of exchange - no question was too much, everything was passed on and dealt with in a timely matter. Becci was extremely helpful in staying on top of the slow service from the (recommended by Springbok - wouldn't choose again, even if their work was decent when it eventually arrived) solicitor's side and in keeping communication going. Phone calls would typically be responded to within less than 2 hours. Communication slowed down a fair bit after completion, but up until that point (which, arguably, gave security to both sides of the sale) the service provided was timely and generally excellent.

Lizzy · 20 June 2023

★★★★★ 5/5

Google

From start to finish, Chris & Annie were amazing. Chris got us off to an exciting start, and Wwe had a longer time with Annie as our sales progressor and she was simply phenomenal. Her patience, care and understanding was simply outstanding. Particularly through the difficult patches, Annie stuck through it all with us. Thinking about the entire journey again and the role Annie played and the gratitude in my heart runs down my cheeks as tears of joy and gratitude. When she called to tell us the good news, I felt like giving her the tightest phone hug ever!

Dr · 20 June 2023

★★★★★ 5/5

Google

Great company to do business with. After a failed purchase elsewhere I came across Springbok Properties and within 24 hours had found the ideal flat. The agent, Jess Thornton, was very knowledgeable and professional, making me feel a valued customer. The buying process they use was ideal as after paying my deposit plus admin fee the flat was off the market and no chance of being ‘gazumped’. I can’t thank Jess enough for making the whole experience so easy. If you’re looking to buy a property then check out Springbok.

Anthony · 20 June 2023

★★★★★ 4/5

Google

Review of Springbok Properties Your review Springbok, an estate agent with a personal touch and sensitivity I gave four stars rather than five because the process on my solicitor's side was a long drawn out affair and took a lot longer than the seller or I expected; though, to be fair, my solicitor was very painstaking and thorough which surely is a very praiseworthy thing; and as she pointed out , the conveyancing of leasehold properties are much more difficult. Other than the long wait, the experience with Springbok was a five star one . Springbok help you every step of the way, finding solicitor's for you or you using your own; they allocate a progressor or go between to deal with any problems between you and the seller or your solicitor's . Tom Robinson was my progressor who was constantly in touch with me and the seller and negotiating on our behalf to solicitor's with tact , sensitivity and aplomb. I always felt that I had someone rooting for me and was not alone in my frustration and impatience and anxiety. Well done and thanks, Tom . Also, Springbok differs from other agencies in taking the property off the market once an offer is made. This means that the buyer can't be gazumped. Having suffered at least once from gazumping, I know the heartbreak and loss this incurs. Well done Springbok! You are the only estate agent I ever said that to ; and hurrah for my friendly and tactful go-between, the inimitable Tom Robinson. Thank you..

Catherine · 20 June 2023

★★★★★ 5/5

Google

So, we found our perfect house on Rightmove. When I saw it wasn't a traditional agent, I was reluctant to move forward. However, Ernest was our contact, and he was pleasant and responsive throughout. We ended up agreeing on a deal and are currently instructing solicitor's, surveys etc. I still reserve judgement on the whole process until it is complete (and I hope to leave a review just like this one) but insofar as Ernest's role, it has been great.

JENNIFER · 20 June 2023

★★★★★ 5/5

Trustpilot

Springbok tick all the boxes

I am delighted with the excellent support provided to me during the sale process. Annie Wood has been the sales progressor expediting the quick sale which has been turned round in 6 weeks. Everything had been handled speedily and efficiently and I have been kept in the loop at all stages, making the sale stress free. My Springbok experience has been extremely positive and I'm so glad I engaged them.

Deborah · 16 February 2024

★★★★★ 1/5

Trustpilot

Headline here is VERY UNETHICAL.

Headline here is VERY UNETHICAL.So my story begins in viewing a property via Springbok. Viewed the property twice. On Friday 9th June I spoke with Ernest L at Springbok and informed him that I will be making an offer but I will not pay their reservation fee as instructed by solicitors and broker. I asked that if this would stop my offering being sent and he said no as he has to send all offers to the vendor. I then sent in the official offer on 10th June which included my DIP, ID and offer.No response on my follow up email on Monday or phone call on Tues. Fortunately upon my second viewing me and the vendor exchanged numbers. Here I would like to add, the vendor is one of the nicest men I have met. Retired man who likes to keep things simple. When I contacted the vendor on Tuesday evening he said he spoke to Ernest L on the Monday and he (Ernest) said all offers received so far are e around £90k. Tut tut Ernest, you received my offer of £110k. Which was £5k above the amount what the vendor agreed with Springbok. And yes the vendor asked to have a look at your ridiculous Fixed Rate Agreement (and I have a copy of). Now the story gets really exciting, the vendor after many failed attempts to get hold of Ernest/Springbok sent an email cc’ing me to say that he wants the flat sold to me and price is agreed which is above what he wanted and also agreed with Springbok.Ernest within 10mins of receiving this email called me to apologise for delay. His excuse was due to the vendor and the issue around ground rent. Apparently if ground rent is above 250 pa, then high st vendors will not offer a mortgage and he wanted me to speak to HIS mortgage broker. No Ernest I have my own broker who is very reputable as I work for a Big 4 organisation and they would only use reputable organisations. my mortgage in principal is with one of the most reputable high st banks. Plus this rule about anything above 250 should have been picked up when you put the advert out which states the ground rent is £270. So you could not even do your own due diligence before getting potential buyers to view the property. Once I confirmed with my broker that this will not cause an issue of me getting a mortgage I emailed Ernest. Ernest then told the vendor that as I did not speak to HIS mortgage broker or put down a reservation fee I am not a suitable buyer. In this companies fixed rate agreement it’s states that they can purchase the property off the vendor and later sell it at a higher price, which it seems is their plan all along. So you as a company take advantage of a retired man to make a quick buck. Terrible. I will be speaking to the correct authorities to make an official complaint as this kind of behaviour should not be allowed for any so called reputable organisation. And yes as a tick box exercise the customer service team will respond to this to say we are sorry with your experience and we will do better. Asif M. Viewing Rothersay Gardens.

Asif · 16 June 2023

★★★★★ 5/5

Trustpilot

Fast and Effective Sale Process

Fast and Effective Sale Process - We viewed the property on a Saturday and have our offer accepted by the following Wednesday. Mason did a fantastic job at communicating Springbok's processes, and answered all my questions very comprehensively during our first call. Mason was also very effective at negotiating the deal between the vendors and us.

Z · 24 October 2024

★★★★★ 5/5

Google

Louis was brilliant negotiating for me.

Gill · 13 April 2026

★★★★★ 4/5

Trustpilot

Good experience from start to finish

Good experience from start to finish. Kay was very knowledgeable at the initial meeting and helped us set a selling price and we achieved more than the asking price. Kept up to date with the sale and viewings which came through very fast. We sold in 8 days! The solicitor Annie was very helpful and kept us updated right to the completion date. Very happy with the whole package that Soringbok provides.

Joanne · 2 January 2024

★★★★★ 5/5

Trustpilot

Louis Williams provided an excellent service

Louis Williams provided an excellent service throughout my mortgage negotiation. He was consistently quick to respond, clear in his explanations, and made the entire process much easier to navigate. His support took a lot of stress out of the journey, and I’m genuinely grateful for his help. Highly recommended.

Sale · 20 May 2026

★★★★★ 4/5

Google

I would put my hands up to say that i became very stressed when the sale of my house was being delayed through no fault of anyone. Mia Richardson was wonderful and signposted me and reassured me throughout the buying process, emailing when necessary but also replying to EVERY email i bombarded her with. Mia even messaged on her day off when completion date occurred

Aine · 20 May 2024

★★★★★ 5/5

Trustpilot

I always thought my house would be…

I always thought my house would be difficult to sell so I put it on early thinking it would be on for a long time but within a few days I had multiple viewings an have now sold with special thanks to Hayden donovan who has been fantastic throughout an the lovely ladies booking the viewings thank you

Ceri · 16 September 2024

★★★★★ 5/5

Trustpilot

Great experience

Haden was really helpful throughout the process, the buying experience was great.

Adrienn · 20 February 2026

★★★★★ 5/5

Trustpilot

So, we found our perfect house on Rightmove

So, we found our perfect house on Rightmove. When I saw it wasn't a traditional agent, I was reluctant to move forward. However, Ernest was our contact, and he was pleasant and responsive throughout. We ended up agreeing on a deal and are currently instructing solicitor's, surveys etc. I still reserve judgement on the whole process until it is complete (and I hope to leave a review just like this one) but insofar as Ernest's role, it has been great.

Jen · 30 May 2023

★★★★★ 1/5

Trustpilot

Promised so much and failed to deliver…

Promised so much and failed to deliver - and instructed a legal firm to place a Notice on my property, preventing me from selling to anyone other than Springbok for one year!

Rob · 11 September 2026

★★★★★ 5/5

Trustpilot

My initial journey with Springbok was a…

My initial journey with Springbok was a bit of a delay, though it wasn't their fault. My mortgage process seems like forever but the goal was achieved at the end. Abbie was fantastic mortgage progressor, very calm and attentive, keeping me updated all through the mortgage process. Thanks Abbie. You deserve an award 👍

Olubunmi · 22 November 2025

★★★★★ 1/5

Google

We've been trying to get hold of someone regarding selling our house with Springbok for 2 weeks now but no one answers/replies to calls/voicemails Our house sale fell through 2 weeks ago and Springbok told us the buyer didn't pay the deposit they're required to pay (which our contract says we should receive 50% of)... convenient as that's how Springbok make money..? Natalie was handling the sale and before that Craig so to hear off someone would be helpful

E · 20 June 2023

★★★★★ 5/5

Trustpilot

Solution focused sales negotiations

Following a successful viewing, we received an offer from a great buyer. Unfortunately, this was not a workable price for us but Mason was able to enter negotiations and come to a mutually acceptable solution. This has enabled us to move forward with everyone happy and looking forward to a smooth onward sale process ☺️

InPost · 25 October 2024

★★★★★ 5/5

Google

I recently had an offer accepted on a house being sold through Sprinbok. The offer was accepted fast. The process was explained well and the entire process was seamless The estate agent named Haden was very helpful and a testament to the role I would be happy to deal with Sprinbok in the future

Sam · 9 November 2024

★★★★★ 4/5

Trustpilot

Springbok, an estate agent with a personal touch and sensitivity!

I gave four stars rather than five because the process on my solicitor's side was a long drawn out affair and took a lot longer than the seller or I expected; though, to be fair, my solicitor was very painstaking and thorough which surely is a very praiseworthy thing; and as she pointed out , the conveyancing of leasehold properties are much more difficult.Other than the long wait, the experience with Springbok was a five star one . Springbok help you every step of the way, finding solicitors for you or you using your own; they allocate a progressor or go between to deal with any problems between you and the seller or your solicitor's . Tom Robinson was my progressor who was constantly in touch with me and the seller and negotiating on our behalf to solicitor's with tact , sensitivity and aplomb. I always felt that I had someone rooting for me and was not alone in my frustration and impatience and anxiety. Well done and thanks, Tom .Also, Springbok differs from other agencies in taking the property off the market once an offer is made. This means that the buyer can't be gazumped. Having suffered at least once from gazumping, I know the heartbreak and loss this incurs.Well done Springbok! You are the only estate agent I ever said that to ; and hurrah for my friendly and tactful go-between, the inimitable Tom Robinson.Thank you.

Catherine · 18 May 2023