Springbok Properties Nationwide Old Trafford reviews

★★★★★ 5/5

Google

I am a buyer, everything went smoothly. Joanne my negotiator was brilliant at securing me my new forever home. She responds to emails quickly and was very professional. Thank you Joanne. Brilliant service, excellent communication. I was able to purchase my property without the worry of being gazumped. Taryck my agent was very friendly and helpful. He relied to emails same day and always returned my calls promptly.

Nikkibrits · 27 June 2024

★★★★★ 4/5

Trustpilot

Hayden and Charlotte

Charlotte was good sent me lots of viewings in a set day so less stress than over several days.Negotiated with the buyer after offer came in kept me up to date with what was going on. There was always someone I could get hold of to talk Hayden was great 1st port of call and always available when I just needed a peace of mind call. Sold my house quicker that I imagined just waiting now for solicitors doing there part sk8

Melanie · 2 October 2023

★★★★★ 1/5

Google

Sold my property in TS13 via Springbok in unusual circumstances! My advisor Orla was a lovely lady to speak with but, sadly I was lied to when, she confirmed that Springbok would be covering my solicitors fees. They did not, leaving me out of pocket and themselves more than £8000 pounds richer. To make things even worse they have not had the decency to respond to my email complaints. Perhaps this review may make them sit up and notice!

Duncan · 23 October 2023

★★★★★ 5/5

Google

5 Star Ernest was a very calm and pleasant person to speak to. He was very professional in his approach , ready with information when required. He had a realistic outlook on what I was trying to acheive in the sale of my property without being a pessemist. I felt he was enabling things to happen I would reccommend him to anyone seeking this service

Richard · 27 July 2024

★★★★★ 5/5

Trustpilot

Give them a go, you wont be disappointed …

We were skeptical at first as we had never heard of the company, Kay Atkin was the first person we met from the company and he was friendly and very informative, all questions and worries were dealt with professionally. After the property was on the market, we were then looked after by Lewis Buddle, once again we was kept fully informed of everything that was happening and within no time at all, viewings started and the 3rd couple offered, it was accepted and we have now sold the house

Joanne · 19 September 2023

★★★★★ 4/5

Trustpilot

Our negotiations agent Joe Yale

Our negotiations agent Joe Yale, was helpful at all times, picking up calls or calling back promptly. He listened to our concerns and passed on messages to potential buyers and replied quickly

James · 6 October 2026

★★★★★ 5/5

Trustpilot

Patient and understanding

Found the perfect house on zoopla and arranged a viewing for the property through the listed estate agents, springbok, which was nice and easy. After the viewing, Ernest from springbok gave me a call and we got the ball rolling with an offer. However, my solicitors were a nightmare and caused delays. In this time, Ernest was absolutely fantastic. Not only was he patient and understanding, he saved the day by recommending we use their solicitors. It was a massive relief. Its been quick and easy ever since. Would recommend using springbok AND their recommended solicitors.

Amy · 11 September 2023

★★★★★ 5/5

Google

James Keating was fantastic. So easy to deal with

Tony · 14 April 2026

★★★★★ 4/5

Google

Review of Springbok Properties Your review Springbok, an estate agent with a personal touch and sensitivity I gave four stars rather than five because the process on my solicitor's side was a long drawn out affair and took a lot longer than the seller or I expected; though, to be fair, my solicitor was very painstaking and thorough which surely is a very praiseworthy thing; and as she pointed out , the conveyancing of leasehold properties are much more difficult. Other than the long wait, the experience with Springbok was a five star one . Springbok help you every step of the way, finding solicitor's for you or you using your own; they allocate a progressor or go between to deal with any problems between you and the seller or your solicitor's . Tom Robinson was my progressor who was constantly in touch with me and the seller and negotiating on our behalf to solicitor's with tact , sensitivity and aplomb. I always felt that I had someone rooting for me and was not alone in my frustration and impatience and anxiety. Well done and thanks, Tom . Also, Springbok differs from other agencies in taking the property off the market once an offer is made. This means that the buyer can't be gazumped. Having suffered at least once from gazumping, I know the heartbreak and loss this incurs. Well done Springbok! You are the only estate agent I ever said that to ; and hurrah for my friendly and tactful go-between, the inimitable Tom Robinson. Thank you..

Catherine · 27 August 2023

★★★★★ 5/5

Google

To be able to reach an agent on the phone is a true privilege nowadays, with emails being replied to also being a blessing. But Annie Wood from Springbok has truly made me feel special as a client, as she always returned my emails and my call in a timely manner. I believe an agent like Annie must get rewarded for her efforts as finding a good agent nowadays is like finding a needle in a haystack. Annie made my property purchase with Springbok from an absolute disaster to an absolute pleasure. Sincerely thank you from the bottom of my heart and truly wish to be able to work with you again in the future.

K · 24 August 2023

★★★★★ 4/5

Trustpilot

After a false start when the first…

After a false start when the first buyer failed to respond my property was put back in the market. Bethan Wilkins was quick to get a new buyer who was very keen to purchase the property. Delays in the sale were apparently due to the buyer’s solicitor. Bethan worked hard to keep things moving albeit with some setbacks. Bethan responded to messages and emails as quickly as possible and was regularly at hand to talk directly.

Michelle · 30 November 2023

★★★★★ 5/5

Trustpilot

Springbok and Shane Buckley

We are currently in the process of buying a house and Shane Buckley has walked us through the carefully and making the process run smoothly with regular updates to us.

Jude · 12 October 2026

★★★★★ 5/5

Trustpilot

Annie Wood is the best agent I have worked with

To be able to reach an agent on the phone is a true privilege nowadays, with emails being replied to also being a blessing. But Annie Wood from Springbok has truly made me feel special as a client, as she always returned my emails and my call in a timely manner. I believe an agent like Annie must get rewarded for her efforts as finding a good agent nowadays is like finding a needle in a haystack. Annie made my property purchase with Springbok from an absolute disaster to an absolute pleasure. Sincerely thank you from the bottom of my heart and truly wish to be able to work with you again in the future.

K · 17 August 2023

★★★★★ 5/5

Trustpilot

Buying my first house

While I have been working with Natalie to complete my first house buy. It has been simple and easy and Natalie has answered any questions I have thrown at her with great understanding and a welcoming approach to any questions asked. She has responded to me on a timely manner and it has my experience buying my first home an easy one and if I dare say without any added stress at all. Many thanks to Natalie and Springbok for there amazing support.

MRS · 7 August 2023

★★★★★ 5/5

Trustpilot

Honest friendly staff good deal from…

Honest friendly staff good deal from salting my house payed my mortgage off money on back pocket starting a new life caring staff very helpful service very thank you springbok

Gary · 9 October 2026

★★★★★ 5/5

Google

Review re Becci at Springbok Becci was the most brilliant sales progressor, property NE15. She kept me informed at every stage & recommended a great surveyor who identified a number of serious issues with the property. Becci then renegotiated the price down for me to account for these & enable my purchase to proceed. I'd definitely recommend her & Springboks again for anyone to use in future - many thanks!

Carrie · 21 March 2024

★★★★★ 2/5

Google

We found a property on RightMove which was listed by Springbok Properties. We enquired. Booked it a viewing. Offered. Offer was accepted. Marc Sylvester then pushed my partner (who is buying) on the same day to for a £2500 deposit. We found this rather strange and after some due diligence we felt that we could go ahead with the £2500 deposit. The process of buying was initiated and we engaged our broker, our solicitors and the bank. The process took time but in the end, all collapsed. This is because Springbok Properties listed a property without properly conducting their own due diligence on what was deemed an "unmortagable property". We wasted weeks of our time, we spent on fees in the hundreds and all Springbok could do was a paltry apology and declaring that they were not aware. They chose not to take responsibility and cover our costs in what was a clear fault and failure on their part to conduct what I would expect any professional company to do; due dilligence. Also, their onboarding software has all sorts of speling issues and UX problems. I would question the security and reliability of their outsourced software that collects your personal data. Marc Sylvester was pretty good at what he does. His service was great so I won't fault him - but he is part of the Springbok company and therefore he inevitably will fall under the criticism and responsibility in Springbok's failure to conduct proper checks on the property they listed. We lost valuable time and hundreds of pounds. We did get our deposit back though. Be wary when approaching this company.

Jtan · 25 July 2023

★★★★★ 5/5

Google

I recently worked with a sales negotiator named Ernest and I couldn't be more impressed with the level of service they provided me. From the very beginning, Ernest was incredibly friendly, professional, and helpful. He took the time to understand my needs and preferences, and worked with me and my schedule, to assist with the negotiations. Ernest was always available to answer any questions I had and was very responsive throughout dealings with him. He was an excellent negotiator and i am very pleased with the outcome, enabling me to secure a suitable deal on the property I was considering. I would recommend Ernest to anyone who is looking for a sales negotiator.

Jaz · 25 July 2023

★★★★★ 2/5

Trustpilot

Cost us hundreds and time wasted.

We found a property on RightMove which was listed by Springbok Properties. We enquired. Booked it a viewing. Offered. Offer was accepted.Marc Sylvester then pushed my partner (who is buying) on the same day to for a £2500 deposit. We found this rather strange and after some due diligence we felt that we could go ahead with the £2500 deposit. The process of buying was initiated and we engaged our broker, our solicitors and the bank. The process took time but in the end, all collapsed. This is because Springbok Properties listed a property without properly conducting their own due diligence on what was deemed an "unmortagable property". We wasted weeks of our time, we spent on fees in the hundreds and all Springbok could do was a paltry apology and declaring that they were not aware. They chose not to take responsibility and cover our costs in what was a clear fault and failure on their part to conduct what I would expect any professional company to do; due dilligence. Also, their onboarding software has all sorts of speling issues and UX problems. I would question the security and reliability of their outsourced software that collects your personal data. Marc Sylvester was pretty good at what he does. His service was great so I won't fault him - but he is part of the Springbok company and therefore he inevitably will fall under the criticism and responsibility in Springbok's failure to conduct proper checks on the property they listed. We lost valuable time and hundreds of pounds. We did get our deposit back though. Be wary when approaching this company.

Jtan · 11 July 2023

★★★★★ 5/5

Trustpilot

Purchasing a house

I worked with Annie who helped us purchase a house that was listed on springbok. She was absolutely amazing despite not being well herself. she was there for me all the time what with being a first time buyer. She replied to the emails very quick She was patient and soft spoken and very helpful. She even helped ne give my lawyers a kick when they needed it. She took it upon herself to make the process as smooth and quick as possible. Appreciate everything she did she deserves a promotion.

Memuna · 10 July 2023

★★★★★ 5/5

Trustpilot

Buying a house through Springbok and so…

Buying a house through Springbok and so far the service has been very good and happy to recommend Marc Silvester who was prompt with all our dealings during the negotiation

Jayne · 20 September 2025

★★★★★ 5/5

Trustpilot

So far so good

Early days but everybody I have dealt with (especially Amy and Bethany) have been very helpful and seem professional. This is a big step and selling our property via Springbok is a whole new experience so we are slightly unsure what to expect. Communication appears to be excellent. Let's hope things continue to progress well.

K · 18 November 2024

★★★★★ 5/5

Trustpilot

Sprinbrok properties

I recently worked with a sales negotiator named Ernest and I couldn't be more impressed with the level of service they provided me. From the very beginning, Ernest was incredibly friendly, professional, and helpful. He took the time to understand my needs and preferences, and worked with me and my schedule, to assist with the negotiations. Ernest was always available to answer any questions I had and was very responsive throughout dealings with him. He was an excellent negotiator and i am very pleased with the outcome, enabling me to secure a suitable deal on the property I was considering. I would recommend Ernest to anyone who is looking for a sales negotiator.

Jaz · 5 July 2023

★★★★★ 1/5

Trustpilot

First is the worst

Made the mistake of using Springbok as a sales agent for my property after I had one of their sales people Kay visit my property for a potential quick sale. They had valued my property much higher than other estate agents so that should have been a red flag but this is my first property so I guess that’s a lesson to be learned. Fee charged for sale of property was higher than any other estate agent but they’d roped me in with the high estimation quoting their fast sale statistics so I thought why not if it’s as high as they say I don’t mind. Worst mistake ever made once I had them as agents I noticed 1. The photos they took of my property were abysmal 2. Communication with my assigned agent James was terrible. Most of the time when I’d call it wouldn’t go through and all the time when he said he’d call me back he never did. 3. Price of the property was overestimated by 40k-50k when I finally realised what the real take home would be considering their fee of 8800(inc vat fixed fee) I couldn’t go lower due to the high charges they’d put in place so I was forced to wait until the sole selling rights ended.4. They have a clause in contract that doesn’t allow you to sell to anyone who viewed your property whilst they were your agent even if you hire and go through a new estate agent and lower the price. Meaning anyone who views your property or even contacts them (and then does not show up for a viewing) and doesn’t buy can not buy your property for the next 9 months or else YOU WILL PAY BOTH YOUR NEW AGENT AND SPRINGBOK. Keep that in mind if you are not having much luck and the price already gets lower than expected - you may be better just refusing any viewings. Overall reviewWorst experience but great learning lesson. I would never recommend them unless I disliked someone immensely.They will probably respond to this trying to cover up or do some damage control for the damning review but the review is my full open and honest experience. If you’re reading this and thinking I’ve taken this personally. I haven’t. it’s actually that bad. However, if you do choose to go with them. All the best I hope you have a better experience, if not I told you so.

Omar · 3 July 2023