Trusted Agent profile · Oadby and Wigston
★★★★★
1,638 reviews across 1 platform
78b The Parade, Oadby, Leicester, LE2 5BF, Oadby and Wigston, LE2 5BF
Connells's office in Oadby and Wigston, at 78b The Parade, is rated 1.9 out of 5 across 1,638 reviews on 1 platform.
Every review we hold for the Oadby and Wigston office, from every platform, shown as written. First names only.
1/5
TrustpilotRented my house with Connels never…
Rented my house with Connels never again been with them 7 years they never reply to messages owed money tenant moved out and agreed landlord keep deposit to cover the last two month rent owing four weeks later still waiting for Connels to release money only have one person in letting there never there always off zero customer service if you want to have your time wasted this is the place to go
1/5
TrustpilotACTUALLY THINK ITS ILLEGAL
ACTUALLY THINK ITS ILLEGAL Had an offer excepted on a connells property but won’t use their financial services only to get a call to say the vendor no longer wants to sell was a little disappointed but thought nothing of it. Put an offer on a different property ( coincidentally another connells) this time before they said if the offer had been excepted they call me and in other words said if we don’t use their financial services we have no chance of buying the house. Because the house was only around the corner I went and spoke to the vendor who informed me they hadn’t received my offer and had taken a lower one but the buyer was using connells financial services! On the way home stopped at the first property that connells had said we’re no longer interested in selling only to find out that the vendor was told we had pulled out and we’re advised to take an alternative offer which transpired was £5000 less but surprise surprise the new buyer was using connells financial services! Obviously the vendor was not pleased! So connells not only use illegal practices against the buyer but also their own clients!
1/5
TrustpilotVENDORS AND BUYERS PLEASE AVOID!!!
VENDORS AND BUYERS PLEASE AVOID!!!We put an offer to buy our dream house and had everything sorted and in place including mortgage in principal. And this was an issue from the start as we did not want to use Connells services at all (like mortgage advisor and solicitors etc...). However, our offer was accepted by the vendors and we paid all the required fees (solicitors, surveyors etc) that are needed to get the process moving, from the very start Connells was not helpful and treated us very badly, I also had constant feeling that there is something wrong and wish I have read these reviews before paying any fees and starting the purchase process at all. Unfortunately My intuition was right!!! Connells found someone who sold the house with them and was happy to use their services and put an interest into the house we were in process of buying it. For a minute I thought that is a bad dream but they simply took the sale from us telling that the other buyers put a higher offer. I was confused how of our offer was accepted without any condition etc... I still however wanted this house and said we are happy to match this “higher” offer, but they did not let us saying, it will not be fair to the other buyer. I wonder how was this fair to us???, when we already paid for all the fees, had surveys done etc... We will be proceeding with the compliant as what Connells is doing, is completely wrong and from the legal advice we had, we’ve been told they act illegally!!! I just wish I read Connells reviews before! Then I would definitely have gone with other options we had at the time, as now we are left with nothing available in the area we are interested in and have gone through so much stress!!! Not even thinking of the money loss anymore! Please do avoid this estate agent!!!!
1/5
TrustpilotReview specifically for Ashfords senior lettings manager - Jan Gurr
I used Connells to buy my first property and also used their in house mortgage adviser, which I cannot fault either but due to my experience written further I will not be using again in the future.To start with I would say that if you are looking to rent with Connells and want to make changes to your property without any repercussions then this will be the estate agents to go for!I currently own a share of freehold flat situated above a property that is managed by Connells, the current tenants have made multiple changes to the exterior shared areas of the building resulting in causing damages to my property without getting consent from both them, the landlord of their property and myself which would usually be the correct procedure.The issue took over four days to resolve and my claims were originally dismissed and when the senior lettings manager to come out to have a look she openly laughed at the situation.The issue is quite clearly black and white, you should not make any amendments to the exterior of the building without prior permission so it should have been immediately removed with an apology and give me the confidence that this issue will not happen yet again, but this did not happen.This review is just to highlight how extremely poor the situation was handled by the senior lettings manager and I would urge anyone who is looking to buy a flat with Connells tenants located above or below them to reconsider. I Would also like to say again that if you want to rent a property and make it your own then I would urge you to go ahead with renting through Connells as there will be no repercussions at all.Complaint raised with the head office in regards to the handling of this situation.
1/5
TrustpilotPoor property management
Poor property management.You would be much better off managing your own property as there is no peace of mind that comes with using Connells. They happily take your fees but will do little to resolve any issues that arise. Communication within the establishment as well as with Clients seems to be lacking in my experience. Not what I would have expected from such a well known company. Very disappointed and would not recommend that anyone use them for lettings as landlords or tenants.
3/5
TrustpilotIf you decided to go with Connells for…
If you decided to go with Connells for mortgage, always concentrate on getting the Mortgage only as they are very good at that. As for anything additional like life/critical illness insurance and content and building insurance, you would be better of finding it yourself which can be done you complete in property purchas. It works out so much more when you join it with the mortgage. Always keep those two seperate ( mortgage & insurance), by doing that, who to say, you'd most probably get a better offer on mortgage.Always do your own research and not to take anything for face value. Also when purchasing a property, never, never, never start the legality e.g property searches etc. Always makesure mortgage is provided and approved, than start the legalities to avoid any loss of money. This does not get advised...I am advising from my experience with Connells.
1/5
TrustpilotDisgraceful company
Disgraceful company, mortgage company used these to value the house, valuer was obnoxious, rude and arrogantHe falsy claimed there was a backhander going on with the deal to buy the house, mortgage company backed out of the deal, i lost significant money on solicitors fees. Formal complaint in progress with the mortgage company but issues all born from this disgrace of a company. Happy to share emails and expenses.. Would avoid them at all costs0Thankfully secured a new deal and now all going through. If ur having a valuation from these, steer well clear
1/5
TrustpilotConnels valuation
Connels de-valuated my new build flat for 40k under the asking price. I went to barclays and successfully passed their checks and their valuation was the same day and it was positive.Connels do not have any process or any policies in place for new build homes as they solely rely on an EWS1 form. The bigger banks such as barclays can accept a comfort letter.In addition connels took 3 months to valuate the new build flat whereas barclays took 1 day.My advice is to avoid connels on new build flats where you can as they have no policies or procedures in place to deal with new build properties.
1/5
TrustpilotHarassment
Connells valued my house a few months ago. Since then they have been harassing me constantly calling asking if I've found a property yet, I keep blocking them and telling them to take me off their call list yet they keep calling back on different numbers. Based on this I would never sell or buy from these arrogant people.
1/5
TrustpilotMe and my husband booked a viewing…
Me and my husband booked a viewing which was good lady was very nice did explained everything nicely so we straight a way made offer call back from them we supposed to get in 48 hours with final answer but we been waiting whole week and when you give them a call they say “ you don’t need to do nothing nobody didn’t made bigger offer than you just relax and wait we will call you”. We been waiting already good news and been excited but suddenly we’ve got a call that it sold... sorry why you are waisting my time and giving me a hope.
1/5
TrustpilotAbsolute shambles of a company
Absolute shambles of a company. Wasted our time, fuel and Toll fees after not showing up to an arranged appointment with a round trip of 76 miles and four hours.Staff member we spoke to quickly blamed her colleague after arguing with me that it was "Not our fault".We did put in an official complaint, and were firstly offered £30 compensation, which we refused, this was then raised to £50 which we accepted just to see the end of them.We are still waiting for that £50 - 21 days later, and have now been told it will be another 28 days !!I dread to think how this disorganised office manage to sell property, I would think twice if I were you - rude, incompetent, childish staff and unprofessional.
1/5
TrustpilotWorst agent and didn’t even attend the property
We scheduled to arrange a lettings valuation and the agent just didn’t show up , no explanation as to why and when I phoned the gentleman on the phone didn’t even apologise on behalf of his colleague claimed he was on annual leave and a manager would phone me I asked that they don’t call me early morning and the manager who does valuations is actually off the day they were suppose to attend , there is no notes or discussion on the system of the property. I am shocked this agent gets any business at all. Considering landlords pay a fee once marketed ?
1/5
TrustpilotI was new to selling our family home
I was new to selling our family home, but the Connell's agent told me that they were the best and would be there through selling my home. NOT, the agent that signed me up told me my phone calls were tedious and leave it to the professionals, I went home and cried not sure if I as doing the right thing. 7 viewing no feed back until I asked, (professional) but was told 1 viewer thought my home was worth 40 grand under the selling price but couldn't tell me why, but Connell's couldn't either but told me to consider downing the price within two weeks even though I was getting views at my asking price. Not being or knows how it all works have pulled out, Connell's have left me feeling as if I doing something wrong, but in my heart I know I'm not, just need a caring agent that cares for its sellers, not its self.
1/5
TrustpilotWasted my time completely was not up…
Wasted my time completely was not up front as to the Sale details of property and that there was a third party Coporate Company involved.Found their team had a less than favourable attitude.They left me waiting on details as to why the Sale had fallen through only days after I had my offer accepted.
1/5
TrustpilotWouldn't trust to even sell a loaf of bread
As a prospective buyer, Connells are the worst estate agency I have dealt with so far by a country mile.Viewed a property with them that, inevitably, was perfect. Throughout the viewing, we were told that the vendor was downsizing and hadn't found anywhere yet, but would take in offers and would review them all together once she had found and offered on another property. Fair enough, we thought.So imagine may absolute dismay when, 30 mins after the viewing, I phone to make an over asking price offer only to be told an offer had been accepted on the property that very morning. At no point was I informed about this during the viewing, and at no point was there an attempt to cancel my viewing. More alarmingly, Connells were more than prepared to forward my offer to the vendor, leaving the other party open to gazumping - clearly 'ethics' is nothing but a county in East England to Connells.Needless to say, I was gutted and it has put me off viewing any further properties with Connells no matter how perfect the property is. So as a potential buyer beware - the property you are viewing may not actually be available. I wouldn't trust them to sell me a loaf of bread.
1/5
TrustpilotAvoid in buying a property
For anyone interested in buying any property with Connell estate agency, don’t. I’ve been put on a list that apparently “expires after 10 days” for a property I wanted to view for the last two weeks. I called on the first week to see if I can view it yet but couldn’t as apparently they were “shielding” which is understandable. I called after the 10 days to be put back on the list to view it on the second week. When I called they already done all the viewings and that “suddenly” I disappeared off the list. I asked them to check both of them but their response back was that I wasn’t put down. Then denied all knowledge of me ringing when I have the call logs and emails. So if you’re considering this company, think twice before you do.
5/5
TrustpilotFantastic ,polite and informative
Fantastic ,I applied for a mortgage ,the Building Society wanted a valuation.We were contacted by Connells and it was explained that there would be no cost to us, we were offered an appointment anytime over the following 4 days at a time convenient to us. We were sent a reminder email the day before.The Surveyor carried out a Covid screening call 10 minutes before the appointment and explained exactly what would happen.When he arrived he was friendly ,polite and very professional. When he was finished he explained that the report would go to the Building Society by the end of the day ,we got a firm mortgage offer the following day £20,000 above the previous valuation.Thank you very much Connells.
1/5
TrustpilotExpensive waste of money, unprofessional
We have had the misfortune of being forced to use Connells surveyors in Dundee 4 times now. In every case they have given at least 25% down valuations. In the most recent case the extraordinarily negative surveyor, Mark Westbrook, gave a 0% valuation for two different properties saying that they were in a high social housing usage area, without being able to provide a shred of evidence for the same. £1450 down the drain along with 5 months wasted!We now avoid all lenders that have Connels on the panel as they would otherwise destroy our business. They do not care what the market rate is, they are only keen to protect the bank regardless of low LTV which does that anyway.
1/5
TrustpilotClearly incompetent
Why do Connell's valuers feel that it's acceptable not to actually provide you with a specific time for your appointment? Are they so incompetent that they cannot manage their diaries? Up until the evening before the appointment, we only had a 5 hour slot - this on a weekday where I had to try to manage my own working diary. The evening before, we were then given a one and a half hour slot - it is ridiculous that they refuse to be more precise. When I phoned on the actual morning, an hour before the time slot, they still refused to narrow it down. I am disgusted by the contempt that they showed to us which they clearly feel that they can get away with because it is our buyers who are their clients and we don't have the power to sack them and employ a more competent firm!Update: Connells have now undervalued our property by a staggering £25k, thereby causing the collapse of our chain - words fail me!Further update: our buyers successfully appealed against the Connells valuation, paying for a further independent valuation, which supported the selling price and showed how utterly inaccurate the Connells valuation was!
1/5
TrustpilotConstant harassment
Had a valuation with Connells which was pretty poor. Massively over valued my property (by 25%) and clearly was more interested in upselling rather than just doing what I was asking for and listing my property.I declined their business and wow... they have not stopped phoning me since. Several times per week from different phone numbers to avoid being blocked.Just to be clear - I will never do business with a company who cold calls me - especially one who harasses me constantly.Leave. Me. Alone.
1/5
TrustpilotIncompetent all around.
The only reason Connells gets one star, is that I eventually moved in to the place I bought. When making an offer, I was pressured to see Connells’ mortgage advisors. The guy said “If you go through us, you won’t have to chase anything” followed by timelines. As a first time buyer, I fell for it. I didn’t know what I was doing. They got me a mortgage and solicitor. A month later, I get a mortgage offer and tell my solicitor. 5 weeks after that, the solicitor still hadn’t gotten my mortgage offer. I spent 6 hours on the phone chasing things to find out Connells put the wrong solicitor on my application. The same happened with the valuation. The guy who said he would “chase everything” did not reply to my emails until I said they miss-sold their services. Then I had a brief flurry of activity. In the end, I had to threaten to walk away twice and it all came through in the end. I’m not sure what the point of their mortgage guy was (or my solicitor, who was arranged through them. A trainee solicitor was the one who pushed it through in the end.)
1/5
TrustpilotI would give 0 stars if possible
I would give 0 stars if possible. Wanted to book the viewing, the lady said they already have the offers and didn’t even let me to make my offer. After I spoke with the seller myself, she said that she even didn’t mention about my offer. By the end of the day, I was made over asking price offer but it was still refused. I assume that their staff just lazy and don’t wanna to make any sells. I would definitely avoid this agency in the future.
1/5
TrustpilotLenders should stop using this company.
Mortgage lenders should seriously consider stopping using this company to conduct their valuations. Undervalued my property by approximately £20k - And it is only an £80k property. Thankfully a friend of mine who owns an estate agents sent me through the data on all the nearby recently sold houses on my road and nearby that clearly shows how much they have undervalued my property. I Have now sent it along with my other valuations to my broker who are currently appealing the valuation through the mortgage lender. Speaking to my tenants the valuer was there for only a few minutes and didn`t ask any questions about the property. Dear Connells - If you bother to read these reviews may I suggest you look at training your surveyors correctly as there are now multiple complaints about how you undervalue properties. You should be looking at your stars on here and realise something is wrong within your company.
1/5
TrustpilotShameful Unprofessional Company
We are selling our home, and the purchasers bank has selected Connells to undertake the valuation. Connells seem to think it is perfectly reasonable for us to wait until the evening before the surveyor is due call before they provide us with a 2 hour window for him / her to call. When challenged as to why they cannot give a specific appointment time with plenty of notice I was told that this is the process and the most convenient for them. So no thought for the vendor then, we are just expected to give up a day, loose a days pay, and in my case loose a day volunteering at at local Covid vaccination centre because it it is more convenient for Connells. Shameful company with not concern about anyone else other than what is good for them.
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