Trusted Agent profile · Oadby and Wigston
★★★★★
1,638 reviews across 1 platform
78b The Parade, Oadby, Leicester, LE2 5BF, Oadby and Wigston, LE2 5BF
Connells's office in Oadby and Wigston, at 78b The Parade, is rated 1.9 out of 5 across 1,638 reviews on 1 platform.
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Every review we hold for the Oadby and Wigston office, from every platform, shown as written. First names only.
1/5
TrustpilotManaged a tenancy for us
Managed a tenancy for us. Repeatedly failed to follow simple instructions. Didn't do a check-out when the tenant left. Delayed handing over rent due to us. When the tenancy ended they moved the utilities without notice or our consent (took a back-hander from OVO). Utterly useless at dealing with our complaints. Just ignored us. Totally useless as agents.
1/5
TrustpilotDO NOT USE THESE ESTATE AGENTS
DO NOT USE THESE ESTATE AGENTSFrom the first time we let our house to the final chapter of moving back in they have been a nightmare to use.Hard to get hold of, the staff attrition rate is atrocious so you can never get hold of anyone. We have had issues with payment as well. Use any other estate agent would be my recommendation
1/5
TrustpilotZERO STARS
Let's face it, most estate agents are somewhat shady but Connells take it to the next level! Unbelievable. stay WELL away!
5/5
TrustpilotGood experience
We were a bit concerned about Connells surveying services after reading very bad reviews of their services. However we were lucky enough that Paul Evans from Connells came to value our flat for our mortgage. He was very knowledgeable about his work. He measured our flat, did some photos, checked the outside too, and how he promised he did the report on the same day. He valued the property exactly the same value like our mortgage offer. Thank you
1/5
TrustpilotNEVER EVER USE THEM
NEVER EVER USE THEM! Avoid renting from Conells We left one of their properties 6 months ago and have only now managed to get our deposit back. They deducted £140 for cleaning that didn’t need to be done. We made the mistake of not taking photos of the house when we entered and left. Leaving us with no evidence that we had cleaned the house. After spending weeks calling and emails, (we couldn’t go in as their offices were closed due to COVID) we got no reply. The only way we could get through was by calling the sales department for them to pass the phone on. They left it till the last legal moment to respond to us, and continued to do so throughout the process. If they were allowed 2 weeks to respond they would wait until day 14 to respond. They are honestly the worst letting agency we have ever used. One year when it came time to renew our contract, they were 6 days late in getting our new contact to us, despite several emails and calls. They then had the cheek to send a warning for underpaying our rent because they had put it up and not told us. I could list so many more examples of their incompetence. Bottom line, do yourselves a favour and find a different house to rent.
1/5
TrustpilotVery poor service
Connells is one of the worst companies in UK. They will offer you mortgage advisory service and deceive you that it's a lifetime service. All they care about is taking your money. You'll have to pay for their service as well as administration fees even before the mortgage application is sent. After that you won't even get anyone to respond to queries. If you are lucky to get a response then it's going to take days. Also, if your mortgage/purchase does not go through its your loss; they have already taken their money. It's always one mistake after the other, knowing perfectly well that the outcome won't affect the payment for their service. They know that likelihood of their staff getting a service rendered is almost zero (0). It about time the law does something about fraudulent companies such as this. BE WARNED!
1/5
TrustpilotDo not use Connells!
Disgusted and Connells have cost me dearly. Had put in an offer but kept pushing for a higher one. Made a better offer and spun one yarn after another decided to offer higher but all calls ignored for over three weeks. House had still not sold. Started getting a bit paranoid with all calls being ignored so looked on Trustpilot and discovered they were doing this to so many more people if you were a cash buyer and not using their services. It has cost me dearly as missed many more properties and house prices escalated now 6 months on and can't find another property I can afford. They have well and truly shafted me!
1/5
TrustpilotPoor customer service
Poor customer serviceWe are selling my late mother in laws property, which is empty. Connells would only offer us an appointment with a 6 hour time range, ie: 9 - 3pm, clearly we are not going to sit in an empty property for that length of time. They said the would text the night before with a 90 minute slot, still not suitable to us as we have to work and don't know when this 90 minute slot will be until night before. Had to go with as no option to work around the client, although we are paying them for the service. Low and behold the 90 minute time slot comes through the night before outside the time range of the appointment booking. Valuer called when he was 30 minutes away and said he isn't given any time slots anyway.
1/5
TrustpilotAVOID THESE CLOWNS AT ALL COST
AVOID THESE CLOWNS AT ALL COST WE GOT OUR NEWLY RENOVATED HOUSE SURVEYED FROM A "MAN" FROM THIS COMPANY WHO LIVES IN FRIZINGTON CUMBRIA, HE WAS IN AND OUT IN 5MINUTES AND I ASKED IF THE HOUSE WAS FINE HE SAID IT WAS IN EXCELLENT CONDITION! 2 DAYS LATER WE RECIVED A PHONE CALL SAYING THAT HE HAS PUT ON HIS REPORT THAT THE HOUSE NEEDS SOME MAINTENANCE WORK DONE, ITS BEEN RENOVATED TWICE IN THE SPACE OF 3 MONTHS! GOING BY THE REVIEWS IM NOT THE ONLY ONE WHO HAS BEEN A VICTIM OF THIS COWBOY OUTFIT.
1/5
TrustpilotFraudulent
They lose your rental paymentsHas happened to me on numerous occasions but the latest one is incredible absolute nonsense Paid rent over phone,they then sent email to me confirming payment,then they chase you up for that payment for the next 3 months?Over the last 3 months have sent them the confirmation email sent by themselves and bank statements showing proof of payment yet they are still threatening me with court action for money they have had?And trying to get this sorted,which is not my fault,has been pathetic as they just don’t respond Any help on here would be much obliged
1/5
TrustpilotTerrible experience
Terrible experience. Poor communication, didn't care about the buyer's experience at all. Hoping that the next home we purchase won't be through Connells, Welwyn Garden City. Definitely won't be using them to sell our property. Absolutely disastrous experience. Given it's probably the most expensive purchase anyone is likely to make, you'd think the level of service would be better. Avoid this agency at all costs!
1/5
TrustpilotConnells Estate Agents are absolutely…
Connells Estate Agents are absolutely useless Numerous last minute viewings and cancelled viewings We have been very accommodating towards Flat with no maintenance charge and no ground rent with garage 10 minute walk away from Watford junction Has been on the market since January We got offer on our flat on 28/09/2021 which we accepted Found a 2 bed property we liked Put few offers in last 2 weeks so Connells were contacted in last 2 weeks by 2 different estate agents Our offer got accepted just for Connells to let us know yesterday that they haven’t actually heard from our buyer and she disappeared…Like seriously?! We’ve secured a property not even within 2 months You’ve been contacted 2x in last 2 weeks and you didn’t know that our buyer wasn’t in touch with you for 2 weeks?! What are you doing?! Not following up on your emails?! How professional is that?!
1/5
TrustpilotCan not be trusted
Connells in bearwood sold a house to me a year ago that was valued by a lady named Shannon Uppal, on the assumption that there was no damage to the property. However, there is a very severe leak arising from the upstairs en-suite that has now caused considerable damage to the ground floor ceiling, which I will have to repair. I contacted Connells twice and they have completely dismissed my emails and phone calls.
1/5
TrustpilotAvoid Using Connells
I am joining the other disillusioned landlords that will never use the lettings services of Connells again. Landlords pay Connells to manage their properties and Connells takes 12.85% of the rental income for their "services". However, their behaviour is to represent the interests of the tenant, rather than that of the landlord that appointed them and pays them. Connells placed a "tenant" in my property (a company called Marine Fabrications and Engineering Ltd), but got no personal guarantees from any of the directors for payment of the rent. The company illegally used my property as an HMO and had 4 separate individuals living in the 4 bedrooms, when only 2 are allowed by law and per the signed rental agreement. Connells never inspected the property, and only did an inspection in month 10 of the tenancy after I insisted they do so. I requested the inspection when my contractor reported that the property is being used as an HMO after he accessed the house to fix a window that was damaged by the tenants. The rent was in arrears for most of the tenancy. Connells incorrectly refunded the tenant £560.07, when this rent was due to me. The tenants breached numerous clauses of the rental agreement for the entire period, including smoking in the property, not keeping the outdoor spaces tidy, not airing the house thereby causing damp in numerous rooms, putting nails in the walls, sticking posters to the walls, screwing hooks into doors etc. The repairs and cleaning services exceed the deposit, which I am claiming. Connells states I am entitled to only a small portion of the deposit which will leave most of the damaged areas unrepaired, and dirty.
1/5
TrustpilotIncompetent Immoral Imbeciles.
Incompetent Immoral Imbeciles.The advice is never to use this company for either managing properties or as an estate agent, they are complete Incompetent, Immoral Imbeciles.As a landlord they have cost me thousands.They lost the tenancy agreement, the check in inventory and the keys.Due diligence, care and professionalism are not in the dictionary at connells.Without your sanction they will sub-contract works they deem necessary to another connells company, who sub- contract to another connells company, who sub contract to a local supplier. You are then advised by a company you have never heard of that you have been charged for the privilege! People correspond with you from a different company name then claim to work for connells.Connells have now repaid for the works charged plus legal costs, but only after they gave me the run around and protracted correspondence between different ‘companies’ ending in small claims court.The only ‘Excellence’ they have is in incompetency, is this what they claim when providing training to employees?Both the tenant and myself had been lied to by the local branch with the return of the keys resulting in days of delay and additional cost, I am well rid of this company.Their performance is so bad I have also stopped looking at any properties they market, I would not buy through them if they were the last agent on the planet. If this is the ‘best possible service’ they all need to retire.
1/5
TrustpilotWorst company to sell a property with
Worst company to sell a property with. They have extremely poor communication. Never reply to any emails. Everytime we phone them the person we want to speak with is all always conveniently out the office.. they never tell you the truth with what's happening with your sell of your property instead they make up lies to try and bide them more time.
1/5
TrustpilotRubbish service
I was told that Connells is a great lettings agency, however I was very disappointed with their service.I first got in touch with Connells regarding the property that I have seen on right movie. I was sold a dream and not the reality buy them. The property advertised doesn't look like the photos. As well I was told that the internet for the property supports all the internet providers. However the reality is completely different. I have tried to get the internet installed at the property to find out two weeks later of waiting for the live day to take place that the internet cant be installed due to not having a supporting line for it. Connells shouldn't advertise the property and say that its all good and the property looks like pictures when it doesn't. As a lettings agency its their responsibility to make sure that the photos match the reality.I can say for sure that Connells has never visited the property and has no idea how it looks like or what state it is in and yet they are advertising it as a dream. Very disappointed and will never deal with Connells again. I suggest you all do the same unless you are willing to accept a crappy and uncleaned place.
1/5
TrustpilotThe Worst Experience Ever, Stay Away from Connells!
1/5
TrustpilotCornell’s Huntingdon (David 01480…
Cornell’s Huntingdon (David 01480 218868) couldn't give a…. Corrupt, corrupt and more corrupt beyond belief. I put in a offer which I timed out after 3 days. Was asked by this branch to extend my offer period due to new viewings by other parties. During this period place sold and I wasn’t even consulted to revise my offer. No doubt David got his purse from his investor mate. Stay way clear from this branch
1/5
TrustpilotIf I could give 0 stars I would
If I could give 0 stars I would 5 months ago my mortgage was accepted on a property, they ignore your emails, you call and ask to speak to the person dealing with your case who are always busy or not at their desk and when you ask to speak to a superior they refuse to transfer you through ! I'm fed up and very close to changing solicitors now, the worst experience of being a first time buyer.Still waiting for my call back ! Still have not had it Absolute joke of a company, I would not recommend them to anyone
1/5
TrustpilotHorrendous company
Horrendous company - do not use!!! Needed them to do a survey on one of our properties for remortgage purposes. They valued a large 3 bedroom flat in a nice quiet area at £0. Not because there was anything actually wrong with the property but because the surveyor decided people might not want to buy in that area. Again, a nice quiet wee street beside a local school and Tesco etc.When I phoned Connells to question this I was told the surveyor refused to explain or discuss it further.This ridiculous attempt to survey a property has created a huge amount of stress and worry, and their inability to take responsibility for their actions demonstrates their utter incompetence.After looking through the reviews I now see that many others have also had shocking experiences with their valuation services.Absolutely appalled. I can only warn others to stay away. And if you are using a lender who use Connells, you might want to find another lender!
1/5
TrustpilotI would never use this agent again
I would never use this agent again. I have used a number of agents over the…I have used a number of agents over the last 20 years for my rental properties and I have learned the hard way not to use corporate letting agents. You get passed from one department to another. There are endless mistakes and incompetencies. I’ve had many different account managers as there is a high turnover of staff. They promise things will be done and they aren’t you chase them they promise things will be done again they don’t you have to chase them againOne example of many is that I have been trying to get a rental payment from the landlord insurance policy I took out with The agent. After three months nothing had happened. I chased it up and the branch had not returned the claim form. I then wrote a formal complaint. I assumed it would be sorted. One month later it still hasn’t been actioned. They also use local contractors who have to pay a commission to the letting agents so you will be paying a higher amount than if you found your own contractor. They definitely put their own interest above that of the landlord.I have also been told that they no longer hold the keys for my property when I know they are there. This is one of the very basics that you would think that our local letting agent and hold the keys especially when the landlord lives over 200 miles away. When I did visit the branch I was quite surprised at the lack of local knowledge of the area considering they’re meant to be property experts. I would never use this company again.
1/5
TrustpilotIM THE OWNER OF A PROPERTY BEING SOLD…
IM THE OWNER OF A PROPERTY BEING SOLD THE BUYER IS USING THIS COMPANY TO DO A SURVEY AND VALUATION A TIME AND DATE WAS ARRANGED THEN MY TENNANT CANCELLED THE APPOINTMENT AND RE ARRANGED IT FOR A DIFFERENT DAY WITH THIS COMPANY NOBODY FROM THIS COMPANY NOTIFIED ME TO TELL ME IT HAS BEEN CANCELLED AND RE ARRANGED I AM THE OWNER OF THE PROPERTY THEY SHOULD BE CALLING ME TO RE ARRANGE THE APPOINTMENT NOT MY TENANT I WOULD NOT RECOMMEND THIS COMPANY
1/5
TrustpilotConnells Surveyors Leeds
Had a terrible experience with Connell's Surveyors purchasing a flat. The root of the problem was the lack of communication throughout. Refused to give a valuation, then after much follow up managed to secure a homebuyer's valuation but they still at that point wouldn't give a mortgage valuation. Based on the evidence required they should have either been giving both or none i.e. how could they value it for me if the property couldn't be mortgaged. I explained this but it was a brick wall. DO NOT USE.
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