Connells Oadby reviews in Oadby and Wigston

★★★★★ 1/5

Trustpilot

Don't recommend

I wanted to share my experience with this agency. We went for viewing and put in an offer on the house, the agent said because it's Saturday the offer have to go through a manager - we thought fair enough we can wait till Monday. I had to chase them up to check whether this information has been passed (luckily it was but no one thought to inform me of that). I asked what's the rough time to find out whether the offer has been accepted or not - the manager/supervisor said 1-2 days. So we've waited, no call so had to chase them up on my own to find out they still have no answer. So we just gave up, and it's been 2 or 3 weeks since we made any contact with them and they're still haven't called or contacted us and stopped sending any properties that would match our criteria. I must say that if an agency is trying to sell the house they should be making all the attempts to trying to sell it and contact the buyer and inform them of progress/situation. BTW, the house never even appeared on the market so I assume the vendor doesn't even want to sell. Not impressed at all with how things were handled.

Aleksandra · 8 February 2021

★★★★★ 1/5

Trustpilot

Not shown professionalism

K.Bi · 3 December 2025

★★★★★ 1/5

Trustpilot

Had our address wrong for two years...

- Had all our numbers incorrect for two years ( three people ) even though we told them on a monthly basis to correct i.- Had our address wrong for two years, even though they're the ones who rent it... meaning that every handy man who travel to ours, went to the wrong address .. oh and couldn't phone us because the agency gave them the wrong number.- Forgot we were moving out, even though we told them multiple times, It wasn't until we requested information a week before we left where to leave the keys as the flat had changed ownership to another Conelles office.- Just straight up ignored 90% of all emails- Refused to give us our deposit back, because they couldn't get hold of the landlord, even though they had already agreed to move a new person in.. meaning they were able to get in contact...- Had to go through our deposit protection scheme to get it back eventually, also found out they never even bothered to check the flat and just moved the new tenants in.-When they rushed to get people over to view, they lied about how many viewings there would be, and also did not know what furniture was ours or not ( flat was fully furnished )- Would email me ( on more than one occasion ) stating that we owed them money, upon replying to said email asking, what exactly this was ( because they didn't state why ) they would reply stating.. oh they had made a mistake and we didn't owe them anything.- Never took our flat down in the estate agents window, that our flat had been "recently let" for over two years, it's still there ! and its not even managed by that branch anymore, how lazy do you have to be.-Oh and we had received multiple texts after we left from handymen stating when they would be coming to fix stuff ( still with the incorrect address !) ... but they never had our numbers, why did they have our numbers, AFTER we left-Finally when going through the deposit protection scheme to get our deposit back, it took many days of confusion to realise that Connells had put our address incorrectly on the website ! this caused much grief and stress because we were unable to provide the required information to the protection scheme company.EDIT - Update Feb 2021 - They removed the poster stating recently let ! only too over 2.5 years !

Gav · 1 February 2021

★★★★★ 1/5

Trustpilot

Seriously under-valued, serious flaws in valuation methodology

Like someone else said previously, if I could rate this company "0" I would. Our property was seriously undervalued to the tune of £30K. The surveyor communicated, "difficulties with this one, as there aren't any real comparable properties in the area", but despite these remarks, still went ahead using totally inappropriate "comparable" properties to determine the value of our home. The surveyor was at our property for no longer than 10 mins. If only I could take back that 10 minutes I would....stay away from this company, totally inept!If we'd known then, how inflexible, inappropriate and ineffective the method of valuing property that Connells employ would have on our ability to sell the house, I would not have allowed them to conduct the survey.Because of their under-valuation we lost a sale at full asking price and the potential buyer lost the opportunity to purchase their home!

MRS · 29 January 2021

★★★★★ 1/5

Trustpilot

Absolutely useless

Absolutely useless! All they do is take their commissions and when things need to be sorted and work needs to be done they’re missing in action!!! Incompetent and unprofessional! Sadly, in this country it’s a common thing to have uneducated people doing whatever they want as there are no working laws… avoid at all cost if you can!!!

Stan · 20 September 2023

★★★★★ 1/5

Trustpilot

Connells Survey & Valuation They said…

Connells Survey & Valuation They said my house is in a knot weed area and will most probably get in the future and said it’s a soil loose area , it’s in catford it’s not true as the soil is good pettswood is clay area this area ok I’m builder this company is bad don’t use it , I got a knot weed report it ok , I never had it 16 year own this house , no niebours have it too , my windows are safty glass and gas was just fitted boiler and has a carbon box their above the idiot surveyor head , disgusting company

Terence · 23 January 2021

★★★★★ 1/5

Trustpilot

Tenancy team - Name and shame Sam Thompson

I must bring to the attention of viewers and SENIOR MANAGEMENT @Connells. My renewal of the tenancy agreement (Balsall Common CV7) has been pending since June. I have been emailing their staff but seems like staff are too lazy to even respond. No one gets back to you or updates you with any updates on government regulations. Apparently I am due a refund and my account details were shared ages ago. I never hear anyone confirming whether I will get one refund. Its the worst customer service. I really would NOT recommend any sensible person to use their services. They are a waste of time.

Amita · 20 January 2021

★★★★★ 1/5

Trustpilot

Bryan Douglas from their Glasgow office…

Bryan Douglas from their Glasgow office an absolute joke. No customer service skills whatsoever. Attended at my property this morning and from the outset he was rude and determined not to enter my house. His excuse was that there was a workman in my property who was not wearing a mask. The truth was the workman was outside on the drive when he arrived no reason whatsoever for him not to attend. He was ignorant and obtuse. I decided to give him another chance and rebooked for next week then received a call to say he is refusing to attend my house. Absolutely no professionalism at all from him. Notice there are lots of other awful reviews about him. Is it not about time Connells sat up and took notice that their employee lacks professionalism and indeed manners

Kim · 8 January 2021

★★★★★ 1/5

Trustpilot

We were asked to contact Connells by…

We were asked to contact Connells by our house purchaser so that they can do a valuation survey on my elderly mother's house. My mother is 89 with various medical conditions, so we would need an appointment at a time that someone else can be on site, but Connells said that they could not arrange an appointment at a specific time. Furthermore, they said that they could not get a surveyor to phone me the previous day(s) because they don't know who would be allocated the job. This is not acceptable, because I would need to run through various Covid procedures in advance to protect my mother, as we would probably want to take my mother out after the surveyor arrives. Connells have lousy customer service, so best to avoid!

Michael · 8 January 2021

★★★★★ 1/5

Trustpilot

Tried to illegally force us into a new contract

They tried to illegally risk us becoming homeless. They sent us an email saying our tenancy was coming to an end in 3 months and would we like to sign a new contract (subject to our landlords approval) I said we would like to stay on a rolling contract, but after 2 months of chasing and being told they can't get hold of the landlord they finally tell us over the phone that the landlord isn't looking to renew our contract. We have since been told by the council that we should have been given a section 21 and 6 months notice to vacate the property. We were due to move into a new property in 2 days however the landlord has given us a bad reference but today has offered us a new 12 month contract with themselves to stay in the property. Both Connells and the landlord are playing dumb when I said that we have the council involved and sought legal advice. The house has a lot of issues that we picked up on viewing and were told would be fixed but never were.

Jade · 6 January 2021

★★★★★ 1/5

Trustpilot

DO NOT Use this company

DO NOT Use this company. I would have given no stars for if I could. They are a bunch of jobsworths whose inflexibility in disclosing to us information which they had used in the survey we had instructed them to carry out and which we had paid for, meant we were unable to appeal a lower valuation placed on our purchase property by the mortgage lender. We ended up homeless and all we got from the surveyor was ‘we have never been asked to disclose this information to a customer before, we don’t have a policy around it and therefore we don’t want to do it.’

Helen · 5 January 2021

★★★★★ 1/5

Trustpilot

Hi all please stay away from these lot…

Hi all please stay away from these lot at any cost they are just bunch of bullies and should not be allowed to do the business, we made an offer over asking price and owner was happy to accept the offer but Connelly's then said if we don't buy other services from them e.g solicitor, mortgage than we have got no chance of buying this property I don't know how they are even allowed to do that.

Hemy · 17 August 2021

★★★★★ 1/5

Trustpilot

Job for the boys !

Awful, I don’t think these guys could value a toilet if it was in a shop with the price on ! I’m not sure what comparable they are using for market sales and values but it’s completely inaccurate, the agent doing the survey was rude, unapproachable, slammed every window and door so hard it shuddered the home despite the windows and doors been upvc and new ! , Complete joke of a value, downgrade of 50k from market value causing severe problems for lending etc , no evidence to support the value either ! Rubbish

S · 31 December 2020

★★★★★ 1/5

Trustpilot

Muppets

Muppets! Wanted to see a house in North Swindon that was being auctioned via their partner-“I am sold”It was Wednesday-I said the auction was ending Thursday-so could I see it today. No they replied-they had a conference call today (higher in their list of priorities than selling your house it would appear) but not to worry the auction would be extended as I was not alone in being unable to view the property before the scheduled deadline.I arranged to see it Friday and duly received confirmation email and text from Connell’s.Surprise Surprise received a communication from the auction house on Thursday confirming it had been sold.Friday morning text from Connell’s cancelling my viewing...Assume other potential buyers received same.Clearly if you have instructed this company to sell your house-you are not necessarily getting the best price-they work at their convenience-not for you.Don’t instruct them eBay might be a better option!David Cutter of Skipton Buiding Society beware -you should check out these guys for jiggery pokery-they are going to seriously damage your reputation-if they haven’t already!

Bill · 18 December 2020

★★★★★ 1/5

Trustpilot

I see brian has had a bad review wrote…

I see brian has had a bad review wrote about him already. you had no intention of doing my home report today you came up with excuse after excuse not to do it and i told just get up and get done. i want the house on the market asap and the home report is the final thing to get done. So he did come and then made an excuse at the door and left so I tried calling him and he ignored my call we both know why.So I called the estate agent and we were trying to rebook it and now I have to wait till next Wednesday for an other home report because of this lazy clown they have been told under no circumstance to use this mob and if they turn up they will be getting told where to go and not in a nice way and I will be removing the house from the estate agent. Avoid at all cost

Ian · 17 December 2020

★★★★★ 1/5

Trustpilot

Terrible Service - Huge delays for no reason!

Terrible Service from ConnellsSadly I had a bad experience from Connells too! Not only did I have to wait 3 weeks for a valuation... it was a waste of time as he valued our house for £0 as he didn't understand the build method! I was desperate for it to go through as quickly as possible and rang everyday for a cancellation as they do not have a cancellation list. I was reassured that it takes 24 hours to get the report to the mortgage company.... which it does, but with a value of £0.... because "HE" doesn't understand it.... His report goes from Connells, via the mortgage company, then our broker, then to us.... then we provide info.... for it to go back again! This has caused another week delay and apparently, Connells now have another 48 hours to review this when the "valuer" could have just asked us all this at the time of valuation!! We could have cleared it up then and there!! Pointless!!

Ness · 10 December 2020

★★★★★ 1/5

Trustpilot

Connells surveyors are incompetent and…

Connells surveyors are incompetent and can't even admit when they get it wrong. They were instructed by Virgin to revalue my London flat in October 2020. They valued it at the same amount as they valued it at 2 years earlier, despite the fact that the 1980s kitchen had been replaced by a brand new one, the out of date boiler and pump system has been replaced with a top of the range boiler, the flat renovated thoroughly and the short lease extended. They refused to admit they'd got it wrong. Another lender's surveyor valued the flat yesterday at £55,000 more. So Virgin loses a customer. Moral of the story - Connells are a bunch of incompetents.

Joe · 5 December 2020

★★★★★ 1/5

Trustpilot

Not proactive

Mums property went on sale with them. All they really did was advertise through Rightmove. Not at all proactive with selling, don’t even bother to show the few people interested around. Very poor agent, don’t bother

Simon · 5 November 2024

★★★★★ 1/5

Trustpilot

Have had a very tiring and unpleasant…

Have had a very tiring and unpleasant experience trying to rent an apartment with this agency.They and homelet are extremely frustrating when it comes to details needed in the deposit scheme and no matter what happens or what documentation is provided… there is always something else more they require.Almost as if they wouldn’t want you to rent their property and have a specific applicant in mind

Akay · 6 January 2023

★★★★★ 1/5

Trustpilot

If I could have given 0 stars I would

I was meant to rent a property from them. I paid my holding fee and the reference came through positive. I also got confirmation that I will be moving in after being forced by them to move in at an earlier date. I then made it aware to my previous landlord that I will be moving out. a WEEK before my moving in date they called and say that the landlord decided not to rent me the place after doing his own referencing (which I think is total bull). Now I'm left to hustle to find a new place which I did. Now its time to be reference by the new agency, turns out that connells still have a pending reference in my name and my new reference cannot happen unless they cancel theirs. Ive called a million and 1 times and requested them to cancel it seeing that its only 3 more days left before having to move. They assured me that they will get it done right away and up to now! These people will leave you homeless and not care 1 bit!!!

Miss · 24 November 2020

★★★★★ 1/5

Trustpilot

False accusations of arrears for 4+…

False accusations of arrears for 4+ months. Representatives have confirmed that there are no arrears, but that the data held in the system is incorrect. No one is able to correct this, and I receive arrears letters ~weekly.The offices appear to be in absolute chaos, none of the representatives take ownership of issues and pass you off to others. Emails are ignored without fail, and when calling in I have to explain the whole situation each time.The complaints procedure has been ignored, I've received no follow up or even acknowledgement.

T · 19 November 2020

★★★★★ 5/5

Trustpilot

Tracy the happy professional

I have looked at 10 or 11 properties in Exeter and was shown 6 of them by Tracy from Connells. Always smartly dressed, she is friendly and professional, and exceedingly knowledgeable about the properties and house manufacture. Yesterday she answered a question about road noise by telling me about the Argon-filled double glazing. The 5 stars is for Tracy. I will write another review once I have bought a house.

Michael · 30 July 2022

★★★★★ 1/5

Trustpilot

NEVER use connells

I highly request people buying properties or renewing their mortgages to NEVER use Connells. They take so much time. The staffs are neither polite nor helpful. As the house was advertised by Connells, I thought using Connells mortgage would be easier but I was wrong. I was first time buyer, they delayed my paper work so much. For the house i bought, i had to chase them so much for paper works. I had to send emails, make calls constantly and chase them for more than 6 months. It should not have taken this long only if they cared about customer satisfaction. I am facing the same problem when renewing my mortgage. Therefore, this is the last time I am using Connells service. Connells need to train their staffs to be polite, helpful and especially quick with work. We, customers, if we have to chase you guys so much there is no point in paying so much fees and in return get poor customer service. Its better to use other mortgage providers who value customers and gets work done quickly and more conveniently.

Connells · 13 November 2020

★★★★★ 5/5

Trustpilot

lovely and helpful

I was a first time buyer looking for my perfect house around Exeter. When I first called Connells, a very lovely and helpful woman called Molly answered the phone helping me to find my perfect home. She took all my details down and asked what kind of property I was searching for.Within 2 days she had found my perfect house and showed me around. It was at this first viewing I decided this was the house! Molly showed me all the aspects of the house and really made me imagine what it would be like living in this house and also with all the activities and pros of living in Exeter.

Toby · 9 November 2020