Trusted Agent profile
★★★★★
162 reviews across 1 platform
Milton Street, Nottingham NG1 3EP
Your Move's Nottingham office at Milton Street is rated 4.4 out of 5 across 162 reviews on 1 platform, including 162 Google reviews rated 4.4. Checked 9 October 2026.
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
5/5
GoogleThe team, especially Arj and Jennifer, were excellent, proactive and friendly throughout my purchase of a property with a tight deadline for completion. They went the extra mile for me when required to accommodate requests that they did not have to do get the purchase over the line, highly recommended.
Great! Thank you Alex.
5/5
GoogleSold a house using your move although Covid made the process slower to complete Arj at your move was always there to assist on paperwork and questions through the process. Big thank you to Arj and the team. Would i recommend this company. Yes I would.
Thank you for your wonderful feedback Mick
1/5
GoogleAbsolutely awful. The team were very nice and helpful with any queries, but they sold a house with a front door which doesn't unlock! Bit useless buying a house and not being able to enter it through the front door. They claim there is no key for the lock. Thought they would check that before selling the house. Now they've sold the house they are not being helpful and suggested calling a locksmith. Would not recommend.
Hi Toby Thank you for your feedback. As discussed on our phone call there is a working lock on the door for which you were provided with a key for. The mortice lock has never been used by the sellers and they are not obliged to provide a key for it as there is still secure access as used by ourselves and the sellers. Daniel spent a long time on the phone with you trying to assist and also was helpful in putting you in contact with the sellers after completion. It is not normal for estate agents to test all of the locks, especially when vendors are in situ. As I explained and you agreed the sellers should report direct to their solicitors if there are any issues with access to the property so this can be sorted pre completion. The photo you sent in with the key was the shed key and not the key for the lock you were trying. On that basis and that you agree we have been helpful through the process (going out of our way to ensure you could have the keys in time and answering all of your queries) I would think a 1 star review is unfair for something that we have worked hard to help you with but is ultimately not our responsibility. Kind Regards Maddy Jackson Branch Manager
5/5
GoogleEXCELLENT! Special mention to The branch manager Jennifer who looked after us through the whole process of selling our first home and purchasing our new one. Everything was taken care of, we were guided through it all with ease and calmness in the knowing everything was being done in our best interest. We felt like we were celebrities with the red carpet treatment. The quality of service is the difference you get between the likes of these guys and the selling them cheap agents, which to us was priceless.
5/5
GoogleA lot of choices nowadays for which agent to use when selling and letting but hands down as a landlord when I begin to amend my portfolio soon speaking about selling and letting my property with the team at Your Move Nottingham was the best choice I’ve made and will definitely be actioning on it in the near future. I just wanted to write this review and ensure they get the recognition they deserve with their honesty loyalty professionalism and brilliant communication - all key in this industry The office team are brilliant such a friendly vibe and brilliant atmosphere. I was well informed about selling and letting and will definitely be managing my portfolio with this team. The ladies and gents are a credit to the company and the industry and massively restored my faith after dealing with property and agents for so long. Thank you again and I will be speaking to you very soon KEEP UP THE GOOD WORK !
5/5
GoogleAMAZING BRANCH, COMMUNICATION AND STAFF! I can't speak highly enough of the staff at Your Move. I am a property sourcer for investors and so deal with agencies on a daily basis. It's important to have a great relationship doing business together and the team at Your Move in the city make it super easy. Arjan is brilliant and goes beyond his normal job role to help. I can also speak from experience of a buying my own property through them. They made the whole process easy and fun and I can't thank them enough. I would highly recommend them to other investors, buyers and anyone wishing to sell their property. Gemma - Grant Property
5/5
GoogleCharlotte has been the person to help for our application and moving into our new house and she has been so helpful! She really is a great person and it's been an easy process to move in thanks to her! Loving our new home!
Thank you for your review. Its wonderful to read.
4/5
GoogleAs an ongoing client of Your Move I can honestly say I have been distinctly unimpressed by the service I have received in the past by the Nottingham branch. Thanks to Emma in particular, I can say my impression is rapidly changing as she really has done an impressive job. She has kept me informed of the latest situation and been honest when asked a straight question. The only reason I have not awarded 5 stars is that there is still a way to go to fully repair the customer relationship breakdown in the past but we’re on our way. Great job 👍
5/5
GoogleAs a young FIRST TIME BUYER I would 100% RECOMMEND Your Move. My whole family have recommended them to me as they have used Your Move for years and for countless property's, including buy to lets, so I came to these guys. Me and my Husband have recently got married and are looking at putting his flat on the market so we can buy a home together. He has previous experience in getting on the property market but has taken the back seat this time and he has allowed me to take over. I have gone from 0 confidence to 100 and feel its not as hard and scary as it sounds. I first met Laura when she came over to our flat to give an evaluation, She was so friendly and warm and went above and beyond in explaining to me about the traditional method and the modern method. She gave me so much detail and went into depth with everything. ( I had so many questions and concerns as the whole selling the house seemed to be a very daunting process for me) She gave me detailed and honest answers to everything I asked her. I asked for a lot of advice and she covered everything, I have not one complaint to make and if i did I would be lying. When my husband came home from work he was extremely impressed with the detail of information Laura had given me, he told me that other estate agents he had known had never covered that much detail and information! I have also recently been in to the your move office, which is situated behind the church in the centre on Nottingham (its a very nice office) and I had a warm welcome. I was seen straight away by Guriq, he was aware I only had an hour for my lunch break so wanted to make sure we covered as much as poss in our first meeting. He was fantastic! he went through all the different company's/banks that do mortgages (there was loads). He gave me figures for what sort of mortgage I would get and offered plenty of advise regarding finance. He is defiantly your go to man! We are still in the process of selling so I will be writing another review once we have gone through the whole process. But i feel so confident and feel that I have huge support from these guys and that I come first with everything. Thank you Laura and Guriq and the rest of Your Move for giving me a warm welcome - I am so excited for the next few months! xxx
5/5
GoogleA massive thank you to Daniel, and the rest of the team for helping my mum sell her house, would definitely recommend using these!!
Hi Chelsi Thank you for taking the time to Daniel a review. Kind Regards Maddy Jackson Branch Manager
5/5
GoogleMassive thanks to all the team for helping with my mums move! Daniel went above and beyond for you we are all incredibly grateful!
Hi Lucy Thank you for taking the time to leave us a review, we really appreciate your kind words. Maddy Jackson Branch Manager
5/5
GoogleI was put in the position of having to find a rented property in a very short time due to a house sale completion. I found one and was able to view a week ago and I’m picking up the keys today, a week later! The team (Maddeline, Georgia and Jennie worked incredibly hard to get all the paperwork and checks done that fast. A true credit to Your Move Nottingham. Thank you so much!PositiveResponsiveness, Quality, Professionalism
Hi Glenn Thank you for taking the time to leave a review we all appreciate the feedback and have enjoyed helping you find a new home! Maddy Jackson Branch Manager
5/5
GoogleDefinitely 5 stars for the professionalism, efficiency and friendly approach of the agency's staff, especially Charlotte, with many thanks! Every question found the right and quick answer, very easy process, good adviser, excellent mediation tenant-landlord. Highly recommended!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review. Our team really are fantastic.
5/5
GoogleI had a fantastic experience dealing with your move Nottingham and I would highly recommend using their services. I would also like to especially point out the great service provided by Maddeline and Daniel who kept on top of the whole process, continuously keeping in touch throughout and doing everything they can to make the experience as stress-free as possible. Thank you both so much for your excellent service!
Hi Pieter Thank you so much for taking the time to leave us a review, we really appreciate your feedback and have enjoyed helping you! Kind Regards Maddy
1/5
GoogleFriendly staff, but messed about with my scheduled move in date due to “reasons out of their control” and didn’t let me know that I couldn’t move in until the morning I was suppose to collect the keys. They also refused to issue a refund. Props on Jennie for sticking up for her incompetent member of staff though - might be worth reviewing your handover procedures in place (if any). If someone works less than part time hours how will anything get done outside of their working hours? 🙃 (Also funny how the phone rings and rings and goes to voicemail all the time, until the day I lodge a complaint someone picks up almost immediately 🥰🥰🥰)
Hi Juliana, Thank you for your review. I have looked into this for you and can see that the delay with your move in was due to a legal requirement which is something beyond our control. I can also see that everything was ready for date you requested to move in and on that day you decided to not proceed. As you were made aware by Jennie if you withdraw from an application you do lose your holding deposit and you had signed and agreed to this on your application form. I can see Jennie and Georgia were both in contact and keeping you up to date through the whole process. I can see also see on our file that you advised back in May you wanted to make a complaint and Jennie advised you of our complaints procedure however we have never heard anything from you. If you would like to make a formal complaint then please email me - Maddeline.Jackson@your-move.co.uk Kind Regards Maddy Jackson Branch Manager
5/5
GoogleWithout doubt, I have to state the quality of Jennie's services are without the doubt the best in Nottingham for Rental enquiries. As a new aspiring landlord in the area, it's a daunting feeling. However with the help of Jennie, they've already made me feel re-assured that they can make my property journey as smooth as possible. I'm very much looking forward to work with the team and Jennie!PositiveResponsiveness, Quality, Professionalism, Value
Hi Anton thank you for taking the time to leave a review we appreciate your lovely feedback. Maddy Jackson Branch Manager
5/5
GoogleGuy was very helpful in helping me buy my 1st home. As a first time buyer he made me feel at ease and put me in touch with mortgage advisors and solicitors.
Thanks wonderful to read. Thank you Julia.
5/5
GoogleExcellent service. Excellent communication. Maddy and the team do a fantastic job would highly recommend their services.PositiveResponsiveness, Quality, Professionalism
Hi Laura, Thank you so much for taking the time to leave us a review we really appreciate it. Maddy Jackson Branch Manager
5/5
GoogleMaddy was a great help as always with any questions I had
thank you for taking the time to leave a review. Kind Regards
1/5
GoogleVery misleading tactics used by this company. i've been renting from these for three years now. they continue to charge me admin fees and tie you into a 12 month contract rather then offering you a rolling contract after the first 12 months. they dodge around giving me the landlords contact details (when requested to), so i can communicate with them directly. i recently wrote to them asking that they ask the landlord if i could be placed on a rolling tenancy agreement otherwise i'd be leaving the property at the end of my current agreement. they've not mentioned anything about contacting the landlord and agreed for me to leave the property. this is blatant abuse of there control over this situation. if anyone is thinking of using them avoid at all costs. they only care about profit and care nothing for their customers.
Hi Craig, We’re sorry that you feel this way. We have contacted the landlord to find out how they would like to take your tenancy forward but we are yet to receive a response. As we are always trying to improve our service, we really do value your feedback. If you want to escalate your concerns, please get back in touch with the branch and a member of the management would be happy to help and try to find a solution for you. Kindest regards, Your Move Nottingham
5/5
GoogleSpoke to Andrea today to book a valuation on my property she was very polite and very professional. Nicola
Hi Nicola Thank you for taking the time to leave a review for Andrea we really appreciate your feedback. Kind Regards Maddy Jackson Branch Manager
4/5
GoogleIt is our first time letting out our property, and we know very little about the renting market. After we met Jennie Powell, she gives us lots of useful advices with a friendly and professional manner. Most importantly, she found us tenants in just two days after the advert was uploaded to the websites. However, we will give further review of other services provided by Your Move after a few months.
Hi Luchy, Thank you for taking the time to leave a review for Jennie and we look forward to helping you throughout the tenancy. Kind Regards Maddy Jackson Branch Manager
3/5
GoogleFollowing a conversation with them , I waited and waited for my valuation. It never came and despite many emails and calls, I never got anywhere. Eventually someone did call me back and in fairness did provide the valuation quite quickly. They just need to work on calling clients back, even if it just to say that have got the message and will be in touch. It makes a difference.
Hello Paul, I do believe that our Assistant Branch Manger Arjan did pick up with you. If you would like an immediate valuation you can always use our online tool on our website.
5/5
GoogleMaddy has been absolutely amazing, her attention to detail and client care is second to none. …
Hi Tara, thank you so much for taking the time to leave us a review. Myself and the team really appreciate your lovely feedback. Maddy Jackson Branch Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Your Move's Nottingham office has 162 reviews across 1 platform: 162 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Your Move is rated 4.4 out of 5 across all 162 reviews, and 4.4 out of 5 on Google from 162 reviews, checked 9 October 2026.
Your Move, Milton Street, Nottingham NG1 3EP.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.