Wise Living Nottingham reviews

★★★★★ 1/5

Google

Terrible service. Called to ask for a viewing of a home - they don't do in person viewings, so said they would sent a video of the house They sent a video of a house but it's the wrong model. I call saying they've sent the wrong model over, and they said it's because they don't currently have a video of the model. They expected me to pay a deposit on a property based on a video of a completely different home. They said they couldn't show me the model in video or in person. Really unhelpful and it's quite dishonest that they didn't tell me it's a different model during our first call, I had to figure it out for myself.

Akta · 30 May 2024

★★★★★ 5/5

Google

We had a wonderful experience throughout the process until we finally got the keys to our new house, I can say it was hassle free for us. Thanks for your support.

Afua · 16 January 2026

★★★★★ 1/5

Trustpilot

Wise living are a truly awful company…

Wise living are a truly awful company to rent from please do not use them at any cost, I lived there over 3 years, the entrance door to the Building would not lock or open half the time it was ridiculous. They take months to deal with any of your concerns then threaten you with costs! Wise living never did additional works to maintain the flat and never advised me in all my time of any works to maintain the flat and now they are trying to charge me for all sort of work including maybe even new carpet when they provide poor quality carpet! Happy to provide more for information to anyone who needs this as starting a contract with them will be very costly indeed!

Nin · 1 August 2025

★★★★★ 1/5

Trustpilot

I agree with Chris Morris' review.

I agree with Chris Morris' review. We have had issues with this company based on just one property. We do feel like this company has messed us around quite a lot with this particular property, they say you aren't able to afford it (even though quite clearly you can), email you later on down the line about the same property asking if we want to apply (even though they stated before we can't) and then suddenly they change their minds... only once I had broken down the income to show we quite clearly could afford it (something which, you should have been able to figure out yourselves, especially with all the things we filled in and explained to you). You asked for a non refundable amount to take it off the market but then all of a sudden within hours, when I say about viewing it first before sending over the non refundable money, it suddenly goes off market yet again (I have seen it go on and off at least 4 times in a month). It makes us feel cautious about it and quite frankly we don't feel reassured of Wise Livings service. You also take absolutely ages to get back in contact and then all of a sudden, you do when it is too late. Not professional at all and you repeatedly send the same email (which is clearly a generated one with the available properties on it) even though we had specified which one and had asked totally different question(s) to what you are responding to. From looking Wise Living up online you and another company seem to have bad reviews when it comes to communication and a few other things like this. This particular property seems to go on and off all the time, the company seems very picky considering they "help people". So for that and the reasons stated here, we shall be taking our custom elsewhere now. We have found other ones that are bigger and better value for money with other developers who communicate more efficiently, professionally and are reassuring. It should be called cautious living however, thanks for the little time you did give though. I don't wish for an attempted justification reply to this review from Wise Living because from reading other reviews, that are later dated to this one by months and even by years, clearly nothing has changed and from reading Chris' review, that seems so terrible and unreasonable like he stated. Regards, Amy.

Amy · 11 July 2025

★★★★★ 1/5

Google

If I could give 0 I would. I somehow pay 15% more rent than my direct neighbours with the same house for no discernable reason. Promised one thing in writing and delivered on none of their promises.

Ben · 25 October 2025

★★★★★ 1/5

Google

If I could honestly give 0 stars I would. Honestly this has been the worst nearly 4 MONTHS trying to get my deposit money back. They found a few minor things, DEWEEDING off the patio 🤣🤣🤣 I have to absolutely give up with them now, …

Chloe · 16 July 2025

★★★★★ 3/5

Google

The guys at wise living on the whole have been great. Reservation and handover processes are smooth and efficient.The inspection process however leaves a lot to be desired. There are numerous issues that were pointed out 1 week before moving in after a 1 month snagging delay that haven't been resolved. For a brand new property the Finnish really let's it down. The decorators have not done a good clean job and the whole flat is dirty. A shame really because otherwise it's top notch.

Rob · 23 December 2023

★★★★★ 1/5

Google

DO NOT RENT FROM THIS JOKE OF A COMPANY !!!! When we viewed our property there was a list of things that needed sorting, the woman very rudely stated that they would not be re painting the whole house for us. We vacate the property last week after making sure it was spotless (even putting things right that was damaged before we moved in) and they now are trying to charge us to clean a kitchen drawer and the drainage hole at the back of the fridge. They will try and find any little thing to charge you for when leaving a property. They also will increase your rent every year without fail and not by a small amount either. If you report something it will never get sorted. Please read other reviews as so many others have had similar issues with this joke of a company

Cameron · 24 October 2023

★★★★★ 1/5

Google

The worst agency I have ever come across. I have been living in this property for 4 years, and unfortunately, they took over management 2 years ago. Since then, everything has gone downhill. …

Ubaid · 16 September 2025

★★★★★ 5/5

Google

I have been a tenant of Wise Living for 2 years, they are brilliant. They answer the phone right away and always deal with your enquiry very quickly. My shower was leaking at the tap so I called them this morning. The engineer called me in the afternoon to ask if they could visit now. They came round and it’s all sorted. Thank you Wise Living. Regards Johnny (Mansfield)

Johnny · 30 May 2024

★★★★★ 3/5

Google

I've have been a tenant for 18 months and had no real issues with the property. Communication has not been the best post moving in however the 6 month inspections that Karen who completes them is considerate and accommodating. The real concern is the rent. It was £795 when I moved in. 1 year later it was raised to £865 and now I'm seeing the same property being advised at £915 which gives me an indicator of what my rent will possibly be at year 2 which will be £120 a month more when I moved in. There also doesn't seem to be much longevity in some tenants as I've seen quite a churn of new tenants in the last 18 months for whatever reason. I'm happy with the house but 3 stars because of the rent and the worry I'd have to move out because im priced out.

Eaon · 20 March 2025

★★★★★ 3/5

Google

I've been with Wise Living for almost three years. Overall, it's an okay company, the property itself is decent, and maintenance requests are usually handled in a reasonable timeframe. However, they continue to raise the rent significantly. Last year’s increase was fair, but this year, they raised it by £90, which feels excessive. When I reached out to inquire about it, the response was generic, stating it was due to local market rates, which I don’t believe is entirely justified. While my experience hasn’t been bad, the frequent rent hikes without much explanation are disappointing.

Sanjana · 12 March 2025

★★★★★ 4/5

Trustpilot

Reactive call out for my washing…

Reactive call out for my washing machine was dealt with swiftly and promptly, great service

Angela · 11 February 2026

★★★★★ 1/5

Google

Worst experience ever. Do not rent with this company. We had numerous problems during our time at the property they didn’t do anything to fix any of the problems listed. When we moved out they charged us a bill of over £600 for damages which we had not caused. We left the home spotless and they find a reason to charge anyway for everything they couldn’t give us any information we needed and took weeks to reply and kept adding more onto the bill. They knew about certain things which were their fault and they still blame you and charge you for them. They’re horrendously unprofessional and will scam you. Many tenets also had the same experience.

Ailish · 21 June 2023

★★★★★ 5/5

Google

Cake was really nice, as was the coffee. My little boy loved the Christmas chocolate selection pack he got given. The people running it were really friendly too. Thanks for running it!

Noddie · 21 June 2023

★★★★★ 1/5

Trustpilot

Extortionate and guaranteed yearly rent…

Extortionate and guaranteed yearly rent increases for sub-standard new-build toy-like homes where rooms are smaller than prison cells. Please beware and avoid.

JS · 24 November 2025

★★★★★ 1/5

Trustpilot

We are extremely disappointed with our…

We are extremely disappointed with our experience with Wise Living at the end of our tenancy.

Aishat · 16 January 2026

★★★★★ 1/5

Google

Avoid at all costs, lack of communication, unjustified decisions, heartless approach to letting, also very slow on sorting concerns

John · 17 December 2025

★★★★★ 1/5

Google

I strongly advise anyone to be cautious when dealing with this agency. After passing all referencing checks and paying a holding deposit, I was …

Mohammad · 16 October 2025

★★★★★ 1/5

Trustpilot

Incredibly poor experience

I move into a house that wise living are the agent for. As soon as we moved in the oven and dishwasher didn't work. They clearly didn't check these before we moved in because they wouldn't turn out for us at all. It took two weeks to fix the oven and a month to fix the dishwasher. I also noticed the toilet was constantly running and sent them an email saying this will cost us on the water bill, so we need someone out. No reply for a whole month. I had to call up for someone to acknowledge it. Still no one has been out. I've had the water company email me and confirm we are using extra water because something is constantly on. Now the washing machine is broken and I asked for them to get someone round today as we need it. No one has been in touch and I've no idea how long it's going to take. It's just problem after problem, three of which should have been found before we even moved in.

Benjamin · 11 December 2024

★★★★★ 1/5

Google

We left the property end of April. Have been chasing recently for an update about deposit to be returned to us but my emails are being ignored. Absolutely appalling.

Teresa · 10 July 2025

★★★★★ 1/5

Google

They don't deserve even 1 star! We moved out of the property three months ago and are still waiting to receive …

Luiza · 16 September 2025

★★★★★ 1/5

Google

Horrendous company. 1. Raise rents by extortionate amounts and won't accept any compromise, even for long term tenants with a proven record of keeping the house in excellent condition. Claim in line with 'market rates' but represent a landlord who owns most of the houses in the area and refuse to provide any evidence of where they get their figures from. When they suggested places I could research myself it became apparent their definition of market rate is the maximum suggested rent (bracket said 788-1377 and they wanted to charge 1280, claiming this was 115 below market rate). 2. Take minimum one week and a follow up email to respond to any communication whatsoever. 3. Don't deal with repairs until weeks have passed and you've followed up multiple times. We still have water damage on our living room ceiling from a leak that we first reported in May and it's currently October. It also took over two months for them to repair the shower earlier this year. We've had 3 different lettings agents in the 7 years we've lived on this estate and Wise are the only ones we've ever had any issues with - if you have the option of renting with ANY other company, take it.

Charlotte · 18 October 2024

★★★★★ 1/5

Trustpilot

Recently I ordered Genuin…

Recently I ordered Genuin Copper-Infused Fingerless Compression Gloves for Women and Men to support my husbands hand during heavy work. I expected a good quality ortho gloves, but instead I received cheap, poor quality gloves, definitely not supporting joints and lymph circulation. Waste of money, not honest description of the item

Tatiana · 23 September 2025