Trusted Agent profile
★★★★★
124 reviews across 2 platforms
17 Regan Way, Chilwell, Beeston, Nottingham NG9 6RZ
Wise Living's Nottingham office at 17 Regan Way is rated 3.1 out of 5 across 124 reviews on two platforms, including 94 Google reviews rated 3.4. Checked 9 October 2026.
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
5/5
GoogleSo far all of my dealings with wise living have been great! I think Damian who is our caretaker is fantastic if I’m on a night shift all I have to do is text him and he’ll do my inspection first! So big thank you for that!!
Thank you for your kind feedback. We’re pleased to hear you've had a good experience. Damian will be delighted to hear your feedback. Kind regards, Wise Living Homes
1/5
GoogleAfter waiting over a month after moving out, with little to no communication and long waits for any replies, we have received a hefty deduction from our deposit that we are having to dispute with the tds. Wise living seem to expect a new build house to be exactly the same after 2 years of people living there which is unrealistic and they don't believe in general wear and tear. Beware moving into wise living homes as they will take money for any mark and spec of dust. unlike anywhere I have lived in the past. As if we havnt given them enough in rent over that past 2 years they still want more! Pure money grabbing
Thank you for sharing your concerns. We note that you vacated the property at the end of January, and our records show that we have been in communication with you since 3 February. Prior to your departure, we also arranged a visit to the property to clearly explain the necessary conditions and works that needed to be addressed to ensure the full return of your deposit, excluding wear and tear items. Unfortunately, upon your exit, there were several items that had not been attended to as previously discussed and evidenced on your vacating report, which resulted in deductions from your deposit. We strive to be fair and transparent in our processes and are willing to discuss this matter further to address any concerns you may have. Regards Wise Living
1/5
TrustpilotChallenge your rent increase in court!!!
Worst agency and landlord ever. Honestly if consider renting from them, run. You will have nothing but problems with maintenance, repair, rent increase and deposit.
Thank you for your feedback. We're sorry to hear you were dissatisfied with your experience. We take all concerns regarding property maintenance, repairs, rent reviews, and deposit matters seriously, and we regret that we have not met your expectations. If there are any unresolved matters that you would like to discuss, we would welcome the opportunity to speak with you directly and work towards a resolution. Kind regards, The Wise Living Team
1/5
GooglePlease listen to all these negative reviews and stay far away from Wise Living. We moved out of our rental property over 2 months ago and are still yet to receive our deposit back. We’re not receiving any responses to emails and have been forced to get the TDS involved. Absolutely awful company! I’ve never experienced anything like this before as a rental tenant. Edited to add: We are now nearing the fourth month with no progress on getting our deposit back. We’ve had no choice but to raise a formal complaint with the Tenancy Deposit Scheme (TDS), as this seems to be the only viable route to recover our money from Wise Living. While they claim that “this isn’t the norm,” our calls to chase updates have been met with repeated excuses about delays due to a high volume of deposit returns. This suggests that delays like this are, in fact, standard practice. If you’re considering renting through Wise Living, be warned: you may find yourself in a similar position, relying on external action to get your deposit back. A deeply disappointing experience with a company that does not seem to value its tenants.
Good afternoon, I am sorry to hear you are having this experience, it is certainly not the norm. Please could you email contactus@wiselivinghomes.co.uk with the property address you vacated so we can investigate this further. Regards Wise Living
1/5
GooglePLEASE AVOID WISE LIVING AT ALL COSTS!!! This is one of the WORST companies we have ever rented through!!! STAY AWAY!! We have reported SO MANY problems with this property yet they never seem to get fixed! We have had leaking showers causing water damage in the bedroom, bathroom and the downstairs ceiling to a point where the waters dripping from the ceiling! ( The contractor they sent out was absolutely useless and in fact made the problem worse by doing a rush job! Awful man with an awful attitude!) Since him we have had a 2nd lot of contractors in which haven’t done much better! ( but completely agreed with how shabby /rushed the first lot of work was) We have had broken washing machine causing awful smells and ruining expensive clothes (Reported 5/6 times at least! Still not repaired) We have had a broken dishwasher tripping all our electric every time it was turned on! Still not repaired We have had door handles just come off when opening doors , 3 doors the latches have completely gone forcing us to break the doors to get into the rooms , The front door is broken , the rubber seal on the back door is completely off so we have lovely drafts coming through the house. The rent has been increased but the repairs are getting less and less. We have been waiting nearly a year for some of these repairs! Constant emails and phone calls and arguing with employees down the phone just for a basic standard of living! If we could give this place 0 stars we would as they are awful, unprofessional and just so ignorant and oblivious to these problems that need sorting out. Doesn’t matter if you report it on email, phone call or even through the portal they just don’t bother!
We are sorry to hear that you are having this experience, this is certainly not the service level we aim to provide. We can see that your reported issues have been logged on our repair system and engineers have attended, I have however passed your comments to the head of department who will investigate to see if any further attendance is required and reply directly to you. Regards Wise Living
1/5
GoogleEdit: dropped from 2* to 1* as they recently increased my rent by 10% which is 3-4 times the yearly CPI inflation rate in the UK. How are people meant to survive if you keep increasing the rent by ridiculous, unjust and GREEDY amounts every year? You then have the cheek to send me a Christmas Giveaway email to 'nominate a great neighbour or one that has had a challenging year'. I AM THAT NEIGHBOUR. I'M HAVING THE CHALLENGING YEAR DUE TO YOUR GREEDY RENTAL INCREASES. Original review: The bedrooms in these houses are extremely small. In the so-called 3-bedroom units, one of the rooms is essentially split into two by a wall, making it feel like a cramped 2-bedroom. Some of the room sizes are so small that they seem almost inhumane, and it raises the question of whether this should even be allowed. I'm paying more for a 3 bed when it's literally a 2 bed with one room split into two. Our communal recycling bins have not been collected for weeks at a time, despite following all the guidelines. The parking situation is poorly managed. The company responsible for enforcing parking rules never show up, leading to tenants parking in unauthorised spots, on the road itself (despite each tenant having a designated bay to park in). This creates dangerous blind spots when entering and leaving.
Good afternoon, Thank you for bringing your concerns to our attention. We understand the importance of comfortable living spaces, and if you are interested, we would be happy to explore other available properties that might better meet your needs. Regarding the recycling bins, we continually strive to educate our residents on proper usage to maintain cleanliness and efficiency. Should there be any issues with collection, please report them immediately. We will address this with the relevant council department to ensure that collections occur as scheduled. Your cooperation and communication are crucial in resolving these matters swiftly. Concerning the parking situation, we appreciate you notifying us about the enforcement issues. Could you please specify your location? This information will enable us to directly address the problem with the parking management company and implement corrective measures. Again, we apologise for any inconvenience you have experienced and look forward to resolving these issues promptly. Kind regards Wise Living Best regards,
1/5
TrustpilotScam. Terrible experience.
Awful company. No communication, took our holding deposit and then left us in the dark (despite ask constantly chasing for updates) until 2 months AFTER we were supposed to move in, before demanding we pay more money and re-do referencing otherwise they will be relisting the property. AVOID AT ALL COST.
Hello, We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We believe this relates to one of our new developments where move-in dates were delayed due to building and certification processes outside of our control. As a result of these delays, some references had expired and needed to be re-run, this was done at no additional cost. We also sent updates during this time to advise that move-in dates were to be confirmed. We apologise for any inconvenience caused during this time. Kind regards, The Wise Living Homes Team
1/5
TrustpilotAVOID AT ALL COSTS -Landlords & Tenants
I applied to rent a property with this company and completed a pre application check being self employed I got my yearly income incorrect, I notified them immediately, I offered to pay the full 12-Month contract in full which totalled £14,760, I offered to add a guarantor on to the tenancy which they state is perfectly acceptable in the welcome pack they send to you. However this "specific landlord" doesn't accept guarantors and wont allow you to pay the full rent up front. Which is just bizarre, I had a response from Ryan Russell the director who advised he doesn't care that his contract states one thing and doesn't want to allow me to even look at adding somebody else to the tenancy, He was just going to keep my deposit and refuses to refund this. Even though I can pay the full 12 month contract in full. They have declined me on the basis they do not think I can afford the 12-month contract, Which is funny considering I have evidenced i can just pay it all in one lump sum.
1/5
GoogleTook our holding deposit and then 2 months AFTER we were supposed to move in (no communication in the mean time in terms of actual updates etc) they demand more money and redo referencing otherwise they will be relisting our property. Absolute scam. AVOID AT ALL COSTS!!
Hello, We’re sorry to hear about your experience and appreciate you taking the time to … More
5/5
GoogleRecently moved into our new home with Wise Living. We applied which was a super straight forward application and then was given a provisional move in date which ended up being longer than we thought but when we got the keys we fell in love …
Hi Joseph, Thank you so much for your wonderful review and for sharing your experience. … More
1/5
GoogleHorrendous company. We have been dealing with a leaking pipe in our flat for the 10 weeks wise living have been in control of the property and they have provided absolutely no update or time frame on when the issue is likely to be resolved. They have allowed the communal bin store to overflow with rubbish, they have not responded to various issues that we have flagged with them about the flat. The grass and trees in the communal areas are all overgrown. All in all a terrible experience with them from day 1 of our tenancy so will be looking to move from the flat at the earliest possible opportunity. Would not recommend them to anybody.
We regret to hear of the challenges you have faced during your tenancy and value your feedback and are committed to addressing each issue promptly and effectively. Upon assuming management of your apartment block in April, we recognised that the bin stores were not maintained to our standards. We have since initiated several improvements, including educational efforts to guide residents on proper refuse sorting and disposal. Additionally, we've implemented weekly inspections to ensure that the bin stores remain clean and functional. These measures have shown positive results, and we kindly ask for continued cooperation from all residents to maintain this standard. Regarding the grounds maintenance, the inability to cut the grass at the rear of the apartment block has been due to the presence of dog waste. We are addressing this by clearing the area this weekend and installing dog waste bins to prevent future issues. We anticipate resuming regular maintenance and having the grass trimmed by the end of the month. We are aware of the leak within your apartment and understand that our team have been and are in correspondence with you in this regard. Should you have any further issues or require immediate assistance, please do not hesitate to contact us directly. Wise Living
1/5
GooglePlease everyone if you come across them advertising a house run for your dear life , they are big scammers. They will take your money and keep demanding for more money when you haven’t even viewed the property and when you insist on viewing …
Hi Ofure, We’re truly sorry to hear how this experience has been for you. We take all … More
1/5
TrustpilotHorrendous experience
Horrendous experience, keep away!
We are sorry to hear that you were dissatisfied with your experience. We take all feedback seriously and strive to provide a high standard of service to our residents. We regret that we did not meet your expectations on this occasion. We appreciate you taking the time to share your concerns and would welcome the opportunity to discuss them further and review the matters you have raised. Please contact us directly so we can better understand your experience and work towards a resolution where possible. We wish you all the best in your new home. Kind regards, The Wise Living Team
1/5
GoogleTerrible service. Called to ask for a viewing of a home - they don't do in person viewings, so said they would sent a video of the house They sent a video of a house but it's the wrong model. I call saying they've sent the wrong model over, and they said it's because they don't currently have a video of the model. They expected me to pay a deposit on a property based on a video of a completely different home. They said they couldn't show me the model in video or in person. Really unhelpful and it's quite dishonest that they didn't tell me it's a different model during our first call, I had to figure it out for myself.
Dear Akta, we are sorry to hear that you have appear to have not had a great experience with us, it was certainly not our intention to mislead anyone enquiring about renting a property with us, we do pride ourselves on being transparent with our customers so apologise that you feel you were misled. Wise Living
5/5
GoogleWe had a wonderful experience throughout the process until we finally got the keys to our new house, I can say it was hassle free for us. Thanks for your support.
Thank you for your kind words. We’re pleased to hear you had a wonderful and hassle free experience. Kind regards, Wise Living Homes
1/5
TrustpilotWise living are a truly awful company…
Wise living are a truly awful company to rent from please do not use them at any cost, I lived there over 3 years, the entrance door to the Building would not lock or open half the time it was ridiculous. They take months to deal with any of your concerns then threaten you with costs! Wise living never did additional works to maintain the flat and never advised me in all my time of any works to maintain the flat and now they are trying to charge me for all sort of work including maybe even new carpet when they provide poor quality carpet! Happy to provide more for information to anyone who needs this as starting a contract with them will be very costly indeed!
1/5
TrustpilotWe are extremely disappointed with our…
We are extremely disappointed with our experience with Wise Living at the end of our tenancy.
Thank you for your feedback. We’re sorry to hear you’re unhappy with your end-of-tenancy experience. We respect your decision to raise this with the Tenancy Deposit Scheme. If you’d like to discuss this further, please feel free to contact us directly. Kind regards, Wise Living Homes
4/5
TrustpilotSo far so good…
I have had a good experience with Wise Lettings so far. They have been swift and helpful since the beginning of my application process and still helpful now that I have moved in.
Thank you for taking the time to share your experience. We’re really pleased to hear that the application process went smoothly and that Luke was able to support you with the heating when you moved in. We’re committed to providing the same level of support throughout your tenancy, so please don’t hesitate to get in touch if you need anything. Kind regards, Wise Living Homes
1/5
GoogleIf I could give 0 I would. I somehow pay 15% more rent than my direct neighbours with the same house for no discernable reason. Promised one thing in writing and delivered on none of their promises.
Hi Ben, We’re sorry to hear that you feel disappointed and appreciate you taking the time to share your feedback. Rent reviews are carried out in line with current market values for similar homes and take into account factors such as location, size, and previous rent levels. As each tenancy is reviewed individually, neighbouring properties may have different rent adjustments depending on their starting point. We understand that rent changes can be frustrating and would be happy to discuss your specific situation further, please contact our team directly. Kind regards, The Wise Living Homes Team
1/5
GoogleIf I could honestly give 0 stars I would. Honestly this has been the worst nearly 4 MONTHS trying to get my deposit money back. They found a few minor things, DEWEEDING off the patio 🤣🤣🤣 I have to absolutely give up with them now, …
Hi Chloe, thank you for your feedback and for bringing this to our attention, this has been raised with our deposit release team for review and a member of our team will be in contact with you shortly. Please be assured that your deposit is … More
3/5
GoogleThe guys at wise living on the whole have been great. Reservation and handover processes are smooth and efficient.The inspection process however leaves a lot to be desired. There are numerous issues that were pointed out 1 week before moving in after a 1 month snagging delay that haven't been resolved. For a brand new property the Finnish really let's it down. The decorators have not done a good clean job and the whole flat is dirty. A shame really because otherwise it's top notch.
Afternoon and thanks for your feedback. I'm glad our team have provided a great service and disappointed to hear you are having issues with snagging, we will feed this back to our development team for future builds. Wise Living
1/5
TrustpilotPlease AVOID wise living
I feel like at this point wise living need to take a step back and review how they are treating people.
1/5
GoogleDO NOT RENT FROM THIS JOKE OF A COMPANY !!!! When we viewed our property there was a list of things that needed sorting, the woman very rudely stated that they would not be re painting the whole house for us. We vacate the property last week after making sure it was spotless (even putting things right that was damaged before we moved in) and they now are trying to charge us to clean a kitchen drawer and the drainage hole at the back of the fridge. They will try and find any little thing to charge you for when leaving a property. They also will increase your rent every year without fail and not by a small amount either. If you report something it will never get sorted. Please read other reviews as so many others have had similar issues with this joke of a company
We regret to hear that your experience with our company did not meet your expectations. We have taken time to review your records meticulously and would like to address your concerns: 1. Regarding the Charges: We understand that no such charges are being imposed on you. 2. Rent Increase: We acknowledge your concern about the annual rent increase. Please be aware that rent adjustments are often inevitable due to market dynamics. However, we strive to keep these increments fair and justifiable, always considering the value and comfort provided to our tenants. 3. Maintenance Requests: Our records do not indicate any unresolved maintenance issues or delays beyond the agreed timelines. We pride ourselves on our prompt and effective service, addressing all reported matters with urgency and efficiency We would like to emphasise that your satisfaction and peace of mind are of utmost importance to us. Furthermore, we are always working to improve our services and value the feedback provided by all our tenants. We will take your review into serious consideration as we continually strive to enhance our customer service experience. We thank you for bringing your concerns to our attention and hope to resolve any outstanding matters amicably and professionally. Warm regards, Wise Living P.S. For the convenience of future communication, kindly consider discussing your concerns directly with our team. We are here to assist and ensure a smooth and pleasant experience for all our valued tenants.
1/5
GoogleThe worst agency I have ever come across. I have been living in this property for 4 years, and unfortunately, they took over management 2 years ago. Since then, everything has gone downhill. …
Good Afternoon, Thank you for your feedback, we are sorry to hear that you were unhappy with the … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Wise Living's Nottingham office has 124 reviews across two platforms: 94 on Google, 30 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Wise Living is rated 3.1 out of 5 across all 124 reviews, and 3.4 out of 5 on Google from 94 reviews, checked 9 October 2026.
Wise Living, 17 Regan Way, Chilwell, Beeston, Nottingham NG9 6RZ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.