5/5
GoogleLouise and Zoe were great throughout the purchase process, always responsive and quick to chase up the seller for any clarifications or questions. Thank you both for your help throughout!
Trusted Agent profile · Nottingham
William H Brown Nottingham reviews
★★★★★
324 reviews across 2 platforms
20 Upper Parliament Street, Nottingham, NG1 2AG
William H Brown's office in Nottingham, at 20 Upper Parliament Street, is rated 4.6 out of 5 across 324 reviews on two platforms, including 322 Google reviews rated 4.6.
Reviews
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
Google5/5
GoogleLouise and Zoe were great throughout the purchase process, always responsive and quick to chase up the seller for any clarifications or questions. Thank you both for your help throughout!
5/5
GoogleTiana, Joanne & Daniel are very good. They provide excellent customer service, they are professional and communicate really well. What a wonderful team. Thank you to everyone! I would like to add an special thank you to Tiana for making the transition between the exiting tenant and the new one smooth and trouble free. Well done Tiana!!!
5/5
GoogleBilaal Esmail, our favourite mortgage advisor; Been having trouble with our mortgage application for almost a year due to our credit issues, and yet he was still able to help us to secure a mortgage on a decent rate. He helped us tremendously!!!!
Agent replied · 19 June 2024
Thank you for your excellent 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleThis review is mainly for Jared Evason: This young man done more in a few months than what Wm. H. Brown had done in the 5 previous years. He has been by my side at all times during the sale and it is totally down to him that the sale will be completed. Thank you Jared.
5/5
GoogleGreat estate/letting agent with fabulous customer service. Jared and Tiana went above and beyond to support the sale/rental of my property and kept me well informed with regular updates and quick responses. They were patient and very helpful on areas that I was new to and didn't understand. Would highly recommend - especially Jared and Tiana!
5/5
GoogleExcellent service. I have rented a really lovely property for more than a year, and had extremely prompt and helpful responses from the letting agents every time there has been a problem (which is not often). I have dealt with Joanne Carr, who has been great. Easy admin processes and friendly efficient management services. Highly recommended
5/5
GoogleWe used the mortgage broker side of the business. Bilaal was really helpful and guided us through the process as first time buyers. Very proactive with the process to ensure we completed in good time.
1/5
GoogleReached out to them with a question, They didn’t even bother to ask the vendor. Thank you for your response, as your so keen to look into my review (discredit), I forwarded on my experience of this branch to head office instead.
Agent replied · 19 June 2024
Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at complianceresidential@sequencehome.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer.
1/5
GoogleCalled to get a valuation but because we weren't sure whether we were selling or renovating, they wouldn't come out and wouldn't do a desktop valuation. Lazy office, Lazy staff. Spoke with 3 other agents and all booked in. Swerve this company, all very young and inexperienced.
Agent replied · 19 June 2024
Thank you Adam for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at complianceresidential@sequencehome.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer.
5/5
GoogleWilliam H brown has been amazing with helping us find our dream home and make sure were happy and comfortable!! I would rate 10 stars but there's only 5 !!! Tiana is a superstar and is so thoughtful and kind and so happy to help!!! Thanks to the team !!
5/5
GoogleTiana is lovely, friendly and professional all at the same time. If it wasn't for Tiana's help in the process of going through and organizing the paperwork and people to have my house ready to rent out I would have given up and sold it. When I buy another house I'm going straight to her.
1/5
GoogleDidn't chase up viewings, had multiple different agents "handling" my property, including one trainee who doesn't work there anymore. Eventually found out that at least one agent was informing people that my apartment was a non standard build and required a cash purchase and no mortgage would be approved on it (incorrect as I have a mortgage on it currently), denied when asked about that. Cancelled contract with immediate effect, but the manager was very understanding, reasonable and apologetic about the situation (that is still under investigation apparently). Pictures taken were poor and I've taken far better ones on my phone, I had to prompt w h brown to put a picture of integrated garage on advert (as it's a selling point), property was over valued at the beginning by Jack and don't believe the line of "I have multiple people interested in this exact property right now" because they don't, I didn't have any viewings for about a month, but perhaps that's because they all thought it was a cash only purchase. Would've loved to have taken this further with Ombudsman or solicitors but feel it's a waste of time and money as they aren't regulated and will deny everything (even though I had a family member phone to ask for a viewing and check if they mentioned non standard construction - they did.) Luckily no money lost, just about 4 months of time. [Nottingham branch]
3/5
GoogleI've only ever used WHB to get a mortgage and renew. Initially they are great, really helpful and eagar to please. The issue I find with them is their customer service is fantastic up until the point where you have paid. After that you're on your own. On every occasion I've switched mortgages I've had no end of issues with their solicitors that they use. When you ask WHB for some assistance with chasing them up, they refuse to get involved. 5 years to go until my next mortgage renewal now, but next time I'll certainly shop around instead.
5/5
GoogleLouise and Zoe were great throughout the purchase process, always responsive and quick to chase up the seller for any clarifications or questions. Thank you both for your help throughout!
5/5
GoogleVery efficient and professional. They made a stressful experience much easier, and any problems were solved quickly.
Agent replied · 9 January 2025
Many thanks Miesha for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleMegan Evan’s negotiated my purchase and communicated with me throughout the process- It’s a 10/10 from me. I couldn’t be happier with my experience and would highly recommend William H Brown as an estate agent. Mrs Hammond
Agent replied · 19 June 2024
Thank you for your wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleI spoke to the Nottingham team about renting my flat out and within 2 working days they had found me some tenants! Incredible speed 👍 Tiana has been great to deal with, stepping me through the rental process and making everything really easy. 👏 …
1/5
GoogleDo not use them, they mislead you and are full of excuses. They only want your money and then its"Goodbye" Not professionalism. 1 Star is out of generosity.
5/5
GoogleCouldn’t be happier with my experience with William H Brown. Tiana was incredibly experienced and really patient with me guiding me through the process. Cannot recommend her enough.
5/5
GoogleI have been with them since the beginning of the year and I can say they are very professional and helpful with their services. I would definitely recommend William H Brown to all the landlords & tenants. A special thanks to Luke and Danny for their continuous support and quick turnaround.
5/5
GoogleThank you to Luke Saunders-Osbourne (friendly, helpful and professional throughout) and also to the lovely WH Brown Team for a fabulous customer service. I could not have asked for a better estate agent to organise and help me finding this lovely apartment. Thank you for 5 Star Service.
5/5
GoogleTiana at William H Browns was amazing best service ever and was so professional she found me a Beautiful propety everything like i wanted and dreamed of within the price range im so greatfull I recommend this agancy and this wonderful women xPositiveProfessionalism
5/5
GoogleVery helpfully and brilliant getting back to you with information and was a pleasure working with staff, especially Megan evans thank you for all your work
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
