Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe are writing as landlords of properties, one of which is a 6 bedroom HMO in Nottingham. It has been let to Students for many years and managed by Top 365. We have always found the Staff very approachable, helpful and professional. We trust them to look after both our interests in the property and the students wellbeing and welfare relating to the safety, condition and maintenance of the property. Any issues are always dealt with in a fair and balanced manner. We are very happy to recommend Top 365 to both prospective Tenants and Landlords.
Barrie · 17 June 2023
★★★★★ 1/5
GoogleAbsolutely awful, everything about this company is terrible.
Fox · 16 April 2025
Agent replied · 9 November 2024
Fox Five, could you please contact enquiries@top365.co.uk and explain your situation in a bit more detail so that we can help you.
★★★★★ 5/5
GoogleGreat service honestly everyone here is lovely
Shoaib · 16 April 2025
Agent replied · 16 April 2026
Thank you so much Shaoaib!
★★★★★ 5/5
GoogleLoved dealing with Sara - so helpful and polite. Would recommend her and this place to anyone. Thanks for your hard work and always keeping me updated 😊 …
Natasha · 16 April 2024
Agent replied · 26 August 2024
Thank you, have an amazing day!
★★★★★ 5/5
GoogleSara from Top365 was a huge help when I moved into my new place. She made everything easy and was always there to answer my questions. I really appreciate her support and would definitely recommend her!
Shivanshi · 20 March 2025
★★★★★ 1/5
GoogleAfter you sign the contract they don't care anymore. I rented a shared flat and complained several times with them because my flatmates had really low cleaning standards but they would not reply. Then they subtracted a large amount of my deposit for cleaning. They also don't reply to emails before the 5th reminder or so
Diego · 16 April 2024
★★★★★ 1/5
GoogleIn one of their student housing and it's so awful. We were without good wifi for months, even though we had called them once a week if not more to get it sorted and have received no compensation. Also noticed mould and damp in my room, but …
Kerry · 16 April 2024
★★★★★ 5/5
GoogleTop 365 is a very reliable agent with kind staff. They solve problems for tenants and they are always kind to help. Thanks for their help, I have a very pleasant living experience here in Nottingham. If I need to find a comfortable house again, I will no doubt choose Top 365.
Xiaoxiao · 18 June 2019
Agent replied · 16 June 2024
Thank you for your kind review
★★★★★ 1/5
GoogleService is bad. After I moved in the house many things have to fix.However,when you want to fix something you have to email them and call them.The maintenance have not reply me for 5 days and when I called the staff she is not helpful and care.I have to shower without the light.
Kwchn · 17 June 2023
★★★★★ 5/5
GoogleThe best agent in Notts! Staff are brilliant and have made my life as a landlord so much easier and more manageable. And they've ensured that my tenants have always had the best stay possible in my place. Thanks, guys, you're all awesome. Ed
Ed · 18 June 2019
Agent replied · 16 June 2024
Thank you Ed. Look forward to working with you in the future!
★★★★★ 2/5
GoogleI went to view a property and the one that was photographed on the website wasn't the one I was shown and wasn't even similar to it. The information on the house was also incorrect making it a completely wasted trip.
A · 17 June 2020
Agent replied · 16 June 2024
Good morning, we apologise for the inconvenience this caused. The property listed and the one you saw are the same landlords and we had been informed they were the same. We have only recently been given the keys and only had the photos of one of the properties. Once again, we apologise about this and will have the advert amended to replicate the true property
★★★★★ 5/5
GoogleHaving just moved out of my student house, the process was very easy and we have all been kept in the loop with regards to the deposits. Thankfully we have signed with Top365 for our next years accomodation as well.
Thomas · 17 June 2020
Agent replied · 16 June 2024
Hello Thomas,
Thank you for your positive feedback
Kind Regards
Top365
★★★★★ 5/5
GoogleI highly recommend Top 365, they handle all my student lets and when i recently sold a property it was done with great professionalism . I would like to highlight Daniel who is always on hand to help and Stacey on reception.
William · 18 June 2019
Agent replied · 16 June 2024
Thank you William. Look forward to working with you in the future!
★★★★★ 1/5
GoogleDO NOT USE this company. Problem after problem, rude staff, misinformation, incorrect financial management, worst experience ever had.
SJ · 17 June 2023
Agent replied · 16 June 2024
Hi SJ Byford. We will take your comments on board and ensure our information is accurate. We have supplied you with information regarding the utilities and given advice on how you could limit the usage to try and help limit any expenditure. If you wish to email enqurires@top365.co.uk and we can gain further understanding regarding any reports of rude staff. Thank you
★★★★★ 1/5
GoogleI rang to enquire about a student house and 'Tom' was very rude to me on the phone. Very unprofessional- i ended the callNegativeProfessionalism
Sara · 17 June 2022
Agent replied · 16 June 2024
Good afternoon Sara Patterson,
I'm sorry to read your review however we do not have a member of staff by the name of Tom nor does any member of our teams name come close to this.
I'd be grateful if you could give me a call to discuss.
Kind Regards
Tracy
Office Manager
★★★★★ 5/5
GoogleMy housemates and I have just moved into a property in Lenton and TOP365 have been great from the time of making the application to moving in. We have had a couple of maintenance issues, and these have resolved very quickly. Thanks guys for the 5* service.
Ash · 16 April 2023
★★★★★ 1/5
GoogleOne star is too generous. Do not rent a property through this company! Staff are rude, ignore emails and try to twist things onto you all the time. They think they can say what they like because you are young and are students. Don't let …
Tamzin · 16 April 2023
★★★★★ 1/5
GoogleWorst letting agency. Wouldn’t even give 1 star. Said they’d reserve a house for 24 hours while we make our decision and gave it to another party WITHIN the 24 hours. Would never recommend booking house viewings with them.
Sophia · 17 June 2023
★★★★★ 1/5
GoogleWish there was a -0 rating HORRIBLE HORRIBLE SERVICE
Flash · 16 April 2023
Agent replied · 16 June 2024
Good morning. Please can you contact the office on 0115 8450708 to highlight what this review refers to. Alternatively, you can send any information to enquiries@top365.co.uk
★★★★★ 2/5
GoogleI have been disappointed with the service provided by this agency. I recommend finding another company
Oscar · 17 June 2022
Agent replied · 16 June 2024
Dear Oscar,
Thank you for your review.
Our office has been in constant communication with you to rectify any maintenance issues reported. This has all been resolved with no further maintenance issues outstanding.
Kind Regards
Top365
★★★★★ 1/5
GoogleWorst letting agency. Wouldn’t even give 1 star. Said they’d reserve a house for 24 hours while we make our decision and gave it to another party WITHIN the 24 hours. Would never recommend booking house viewings with them.
Soph · 16 April 2023
★★★★★ 1/5
GooglePrices for accommodation are fair. Unfortunately, I don’t have anything positive to say about the customer service offered. After asking Top365 to correctly clarify and display which energy meter is ours (there are tenants living in upstair …
Jake · 16 April 2023
★★★★★ 4/5
GoogleDue to not going uni next year I had to find a new tenant but top365 happily readvertises the room for you on their website and it takes a massive weight off your shoulder especially if you struggle to find route yourself to find the new tenant. The help provided was amazing and couldn't have been any easier
Abbi · 18 June 2019
★★★★★ 5/5
GoogleI have been using Top365 for many years and can say with confidence they are a very good company and know how to treat their customers. Full Stars rating from me. 👍🏽 …
Derek · 16 April 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
