Top 365 Nottingham reviews

★★★★★ 5/5

Google

Very helpful service, from both Sara and Bunny. Everything was very clear and easy to use. Overall a great service provided.

Matthew · 16 April 2025

★★★★★ 5/5

Google

Would highly recommend this agency Sara has been a delight to work with Thank you for all you’re hard work!

Paul · 14 March 2025

★★★★★ 5/5

Google

Jamie has been more than excellent - 10/10 can’t replace him he’s the best you’ve got (promotion?)

Ella · 16 April 2025

★★★★★ 1/5

Google

AVOID. The most painful, slow and poor agency you could chose. We used Top 365 last year and we consistently had issues. The first came when they chased me for a significant money 'I owed' before we moved in, which I had paid. They eventually realised they had received this and had simply lost tack. Next came the state of the property when we moved in, copious amounts of mould, trash from previous tenants all over the garden and a leak that had been left for a considerable amount of time. These issue took over a month after we moved in too sort. Next came when a hole appeared from next door into one of our bedrooms, this happened at christmas, and when we moved out in September, had still not been sorted. A literal 10 inch hole connecting our house to our neighbours. Even our landlord who used them as an agency began looking for a new agency just 10 weeks into using them. I thoroughly recommend MS estates or Student Cribs. AVOID TOP365 AT ALL COSTS.

Jacob · 12 October 2025

★★★★★ 5/5

Google

Lovely group of people, efficient and professional - especially Jamie, what a top bloke.

Lock · 16 April 2025

★★★★★ 5/5

Google

Sara was extremely helpful throughout the sign up process, would highly recommend 😊 …

Nas · 16 April 2025

★★★★★ 1/5

Google

If you value being respected as a human being avoid TOP365 at all costs. They hate communication. They don’t tell you when contractors are coming and often just give them free reign to come in the house without knocking! After complaining about coming downstairs to find multiple unannounced contractors stood in my property the staff, who seemingly enjoy treating you like subhuman, thought it was best to not apologise but instead blame me for not opening a front door that was never rang. Speaking of the staff, I started to think they don’t like answering the phone as every time I rang I was met with audible sighs, backchat and was not allowed to speak without one of them speaking as loud as possible over me. The property itself was alright, although Top365’s ‘professional clean’ before the tenancy would’ve been of a decent standard if it was still the 1700s and leftover waste from previous tenants remained outside the house for months before we could finally get rid of it with Nottingham’s awful bin collection service. Viewings were scheduled almost every day for weeks on end, with notices coming in less than 24 hours before visits and on multiple occasions several large groups being brought round consecutively, which often disturbed my housemates trying to complete their online uni work. Long story short, this is a pretty pathetic management company who believe issues that require maintenance can happen between the hours of 9-5 Monday to Friday (if you have an issue at the weekend, you are redirected to a call centre in Northern Ireland with the threat of a £45 fine if it’s not deemed enough of an emergency for them) and should be avoided at all costs. 1 star is generous and leaving negative would be far more fitting.

Ryan · 17 June 2023

★★★★★ 1/5

Google

PLEASE READ BEFORE TENANCY!!! 1. Before you get the property get your full agreement in writing (don’t let them make agreements over the phone) 2. Take pictures of every single piece of dust in your room when you get the keys. 3. Take pictures of your room the day you hand the keys back. 4. MOST IMPORTANT: Use somebody else! This company agreed over the phone to a 3 month contact which I asked for in writing, they forgot I asked for this when they tried to assume they could charge me a months rent after leaving (which they would have done and stole my deposit if I don’t have proof) We was left without gas over 3 times for long periods of time (no shower, cooking ect) Be prepared to live in a dump. My property was actually very nicely done. Unfortunately you could never the the beautiful white tiles or kitchen tops because of a messy house mate. Made 4 complaints about this, never fixed. Staff are rude. Was made to feel it was my fault regarding no gas Alex said ‘as if you don’t know to press a button on the smart meter’ in fact it needed to be manually done with the gas key sir but thank you. Staff lie. When calling to ask for my deposit the second time I was greeted by a lady saying ‘I think you’ll find we have 28 days to return your deposit’ It’s actually 10 days 👍

Adam · 17 June 2023

★★★★★ 5/5

Google

Rented a flat through Top365 and it was quick, easy and just what we were looking for. A thank you to Sara for making it such a straightforward process. Will definitely be looking to go through Top365 if we are looking for another place.

IsaacT06 · 26 March 2025

★★★★★ 5/5

Google

Shanyne is an absolute gem. Very helpful and informative

OsG · 16 April 2025

★★★★★ 5/5

Google

Sam was very helpful with the viewing! Highly recommend

Omar · 16 April 2025

★★★★★ 5/5

Google

I have to say, the service my son & his house mates received from Top 365 Letting Manager Monika Okinczyc, once she was alerted to the multiple issues with their shared student house, was outstanding! A number of significant health, safety & security concerns were raised upon moving in, but despite her being new and busy managing other student properties, Monika committed to resolving them all in a short space of time - and she did (there was a long list too)! This meant my son could move in to a safe, secure & clean accommodation just in time for his Uni course (not to mention the Robin Hood half marathon he ran the day before)! Communication was excellent, so polite & professional - Monika we appreciate all your efforts, they made a huge difference... you're an absolute STAR! Thank you SO much :-)

Louise · 16 April 2024

★★★★★ 5/5

Google

Thank you to Top 365 for a straightforward and easy process in finding my new home Sara was particularly helpful, guiding me through every step of the way with kindness and patience Would highly recommend 😊 …

Copia · 15 March 2025

★★★★★ 1/5

Google

Absolutely appalling agency who do not address issues reported, including black mould, electrical faults, heating not working, dangerous and damaged flooring and rubbish to exterior, broken appliances, dampness, holes in wall, and the list goes on & on & on!!!! Reported all these issues many times on app. I can’t believe this company is allowed to trade. It is only a matter of time a tenant is going to come to harm.

Lynsey · 16 April 2024

★★★★★ 5/5

Google

Sara has been really helpful to me with all my queries, and has always responded with kindness. She has been really quick to respond back to me, and has always responded with graceful behaviour.

Joydeep · 25 March 2025

★★★★★ 1/5

Google

this agency is a trap. I have never had to deal with a more unprofessional company, they are so useless and don’t help anyone. They never addressed issues with the property properly. They will charge you for absolutely everything they can no matter if you clean and remove everything. They will charge you obscene prices at the end of your tenancy. I can bet they charged the previous tenants for a deep clean but when we turned up it was disgusting. For intense my house members and i spent 4 hours in the garden sorting through all kinds of stuff, the property was neglected. As well as this they also breached their own contract which my housemate pointed out to them when they threatened to evict us for no reason. Whatever you do, do not go with this company. one star is generous they shouldn’t even get that. -10 stars

Amrit · 16 April 2025

★★★★★ 1/5

Google

Terrible agency. We turned up to a house in a complete state, (no doubt they charged the previous tenants for a deep clean though). I emailed them in September 2023, I’m still waiting for a response. They do not address issues that you bring up and will breach the contract as if it doesn’t exist. We found only one of the representatives useful and cared about our issues with the house, but the rest couldn’t care less, terrible customer service. They had threatened to evict us within 2 weeks for “breaching the contract”, until I made them realise they were actually breaching their own contract. Overall a terrible agency that will be careless to already struggling students.

Toby · 16 April 2025

★★★★★ 1/5

Google

Not even worth of giving 1 star honest worst agency had to pay £300 and they said they will only take 1/4 of it for cleaning fees which I’m ok with it the website they provide was very confusing and I filled in the amount I want and it turned out that’s is what they are taking as soon as I know I have called them explain which I’m not happy because they charged me for something I didn’t do which is not fair who are planning on getting on with this agency just find another TRUST ME

Myat · 16 April 2025

★★★★★ 5/5

Google

Had a great experience looking for houses as a student in Nottingham with 365 lettings. Jamie Parker in particular was really enthusiastic and friendly, offering lots of advice to help our group find our first house. I would really recommend these agents for an accommodating and supportive search!

Eleanor · 16 April 2025

★★★★★ 5/5

Google

As a landlord of student properties, have now used Top365 for a number of years which tells a story. My experience has been positive and have a great working relationship. Daniel is always responsive and pro active in renting out and flexible to my needs. Plan to us Top365 for the next academic year, great team.

HISR · 18 June 2019

★★★★★ 1/5

Google

These landlords are some of the worst landlords I’ve ever had. Do not expect any solutions to your maintenance issues. Moved into my house with a broken bed and it still has not been fixed. Missing shelves, broke household items like vacuum etc. I regret signing up with them. All they want is your money. Stay away if possible.

Mya · 16 October 2025

★★★★★ 1/5

Google

Avoid at all costs. Staff here will either ignore or lie to you. My deposit hasn’t been returned because Top365 are claiming i’m not a student despite being provided with official documents. Update: To the owner of Top365, regarding your response, why have I not received any of this information via email or text? I’ve sent and forwarded countless emails to Daniel and Angela just to be ignored. Also when I phoned you, one of your staff told me the council tax wasn’t the issue, but that it was because Top365 are transferring their deposit system to mydeposits. Obviously I knew this was a lie. I then contacted the DPS and managed to raise a Statutory Declaration so I will be getting my money back after a long and unnecessary hassle. Unless you actually have a reason as to why I haven’t received my deposit 4 months after it was due, while the other occupants at the time have..

Diana · 17 June 2023

★★★★★ 1/5

Google

It’s now been 6 weeks since my tenancy agreement expired, yet I haven’t received my £250 security deposit back, as TOP365 are falsely claiming I wasn’t a student during my stay there. They claim I am liable for council tax, yet have not provided any proof of the invoices, and have simply ignored my documents which prove I was a student. AVOID these landlords at all costs, they just aim to squeeze money out of their tenants in the most absurd ways.

Rohan · 17 June 2023

★★★★★ 5/5

Google

I need to be honest, in the beginning of my contract (September 2020) we had some maintenance issues that took a long time to be resolved due to lack of good costumer service. HOWEVER, I am surprised of how much they have improved it. In May 2021, I had a big maintenance issue that was not easy to resolve, but Jamie and Daniel were able to resolve it in less than 10hrs while working out of hours and always being friendly, professional, and giving me constant updates. I admire a company that was able to recognize a weakness and worked on it until it became one of their strengths. I definitely recommend this letting agency, specially if you are a student.

Mariana · 17 June 2021