Top 365 Nottingham reviews

★★★★★ 1/5

Google

This was the worst letting agents I have ever encountered. They left us without hot water for 6 months. They refused to give us the contact information for our landlords so we can raise this issue with them - which is illegal. When we moved in, the property was disgusting with rotten food in and on top of the fridge, the window sills. The toilets were disgusting, so much so that the wife of the landlord was scrubbing them as I moved in because she also knew it was unacceptable to hand over keys like this. We went and complained through the property ombudsman and after 2 years, we received a measly compensation of £150 to split across 4 people. We still have not received the contact details of the landlords, so we cannot take legal action against them. Top365, and especially Dan Reeve, have been dismissive of our mental health and continuously held up the the fact that they would rather protect corrupt landlords than protect the poor students they scam into renting with them. Any and every positive review left on google are false, that they get their similarly corrupt friends to leave. One such review is from Paul, who is the corrupt plumber who told us we were lying when we stated we had no hot water over winter, with freezing temperatures. I hope that if karma exists, it comes back for this evil company and the neglectful employees they hire.

Gloreena · 14 September 2026

★★★★★ 5/5

Google

I, as a student, cannot complain about this agency. Most of the stars on here come from unorganised and lazy students. Every problem I have had has been dealt with swiftly. When I first moved in, a few things were faulty and the next day a handyman was in to fix it and even mended things we hadn't asked for. Robbie was also helpful in the checkout process, answering calls and being very informative. Just stay patient with the agency and don't be rude or unorganised and they will fix and help you to the best of their abilities, they're humans too.

Alasdair · 16 April 2025

★★★★★ 1/5

Google

The worst estate agents I ever came cross with. They don’t answer the calls if somehow once in a month they answer then they lie saying we call back or email back , which never happens. I been chasing them for deposit over 6 months and nobody has came to me and hasn’t sorted. I feel like they will never pay because they don’t even talk to you. Please never use them for anything or you will regret it after

Joey · 5 October 2026

★★★★★ 5/5

Google

Top 365 is a reliable letting agency that offers excellent service. I had the pleasure of being helped by Sara, who was not only friendly and approachable but also incredibly knowledgeable. She made the entire process smooth and easy, offering helpful guidance every step of the way. Highly recommend Top 365 for anyone seeking professional and supportive letting services.

Sandra · 16 April 2025

★★★★★ 5/5

Google

An effortless, efficient and professional service. I would highly recommend them, as their processes are straightforward and hassle free. In particular, my advisor, Sara has been amazing- she has been an absolute pleasure to work with as a tenant. She is a dedicated agent committed to answering any form of communication-promptly and kindly. She is a credit to Top365.

Kieron · 16 April 2025

★★★★★ 1/5

Google

For the first time i have had experience with this letting agent and I hope its the last one! I had appointment to look at this house at certain time, no one showed up, waited for 15minutes. Then next day got a message from them "sorry about this one", really no explanation nothing else. I cant believe the work ethics this agency has(none)! Apparently Sara was the one who booked appointment and she was off, Sam supposed to pick it up but left me with nothing! Waste of time!

Em · 18 August 2025

★★★★★ 1/5

Google

Awful letting agency who don’t care about you or the tenancy the second you’ve signed the contract. We had numerous leaks, false alarms, people unknowingly having keys and entering our flat and the flat itself was in a disgusting condition when moving in, despite us being told it had been professionally cleaned. Whilst all the agents didn’t seem to really care/want to help, Sam especially was incredibly rude - consistently ignored any urgent issues we had and left me to deal with my deposit myself (but had helped certain other tenants and sent their deposit for them). Do NOT use Top365 as your letting agents, you will regret it.

Jack · 12 September 2026

★★★★★ 5/5

Google

This is a highly professional and strongly dedicated agency. Jamie and the team have really been great with communication and a willingness to help during the stressful process of property rental. It's honestly felt like nothing was too much trouble and I'd recommended Top 365 Lettings to anyone looking to rent or rent out property. Thank you.

Simon · 16 April 2025

★★★★★ 1/5

Google

CRIMINAL! IF I COULD GIVE 0 I WOULD I have NEVER left a google review. Usually I give the benefit of the doubt. I have had previous landlords/letting agents that have been awful (as most are) but Top 365 cross the line between being bad and being outright disgusting. Our house was awful at move in (too much to list see photos). None of it was rectified. They are now coming after our deposit to correct the issues that existed before we moved in. I have disputed this and they have refused to acknowledge my photo evidence and have refused the basic respect of a reply before officially starting the process of taking our deposit. AVOID AVOID AVOID Whichever Nottingham letting agents you chose to go with will probably not be great but TOP 365 really are the worst. I have been with 3 and would recommend Parr houses :)

Alex · 16 April 2025

★★★★★ 1/5

Google

Awful housing agency, wouldn’t recommend to my worst enemy. House was clearly not cleaned when we turned up, problems before we moved in and throughout our tenancy, all the way through til when we moved out. The staff were often very rude & tbh all pretty clueless as to issues you’d email them about. We had mice, there was previous traps in the property where they’d obviously had this problem before and not informed us. They’ll charge for every speck of dust (so take pictures at the beginning & good luck to you)

Taya · 16 April 2025

★★★★★ 4/5

Google

Sara was a great help in sorting out the whole process of moving-in and moving out. She went up and beyond to smoothen the whole viewing aspect and finalizing the house as she showed enough options. So all in all, I would say they're a really helpful team, a bit slow to respond at some occasions for example 2 out of 10 times but the rectifying of the issue is asap.

Mohammad · 11 July 2025

★★★★★ 5/5

Google

Very quick service, I once forgot my keys in my room and left the room then I was locked out, but one of the agents came very quickly to open the door for me. After I moved out, one of my parcels accidentally arrived at the old property managed by Top 365 Lettings, then the agent was happy to help me pick it up so I can get it back from them. Would 100% recommend this service!

Thuy · 16 October 2025

★★★★★ 5/5

Google

Sam helped me find my flat in the park and set everything up with the landlord (who is also great)! Paperwork was handled efficiently and quick responses to emails. Overall great experience and made what was a big move, less stressful

AC · 16 April 2025

★★★★★ 5/5

Google

Sara was incredibly helpful and friendly, helped me to rearrange my viewing time, was really helpful at the viewing of the property and afterwards in helping finalise the tenancy agreement, the process was so easy. Thank you!!

Piper · 16 April 2025

★★★★★ 1/5

Google

If you are a student planning to stay in any property managed by this agency stay away, their maintainance team is a joke, have not fixed 98% of the issues after 4 months and never respond to emails. For example we had problems with the heating system since October and today 6th of February nothing has been done, absolutely joke, the worst is that people from this agency lie to your face telling what you want to hear, every time we spoke to Jamie he just says it will be sorted soon but 4 months after nothing has been done. Even worse we had water leaking from the kitchen ceiling which we believe is from one of the showers and nothing has been done, neither the agency and the landlord seem to care (83 Beeston Road), although some people came from the landlord to have a look at the garden which had no issue anyway, what a joke. Just look elsewhere honestly, you don't want to have extra stress whilst having already enough to worry about with all the uni workload.

Alex · 25 October 2022

★★★★★ 1/5

Google

If you are a student planning to stay in any property managed by this agency stay away, their maintainance team is a joke, have not fixed 98% of the issues after 4 months and never respond to emails. For example we had problems with the heating system since October and today 6th of February nothing has been done, absolutely joke, the worst is that people from this agency lie to your face telling what you want to hear, every time we spoke to Jamie he just says it will be sorted soon but 4 months after nothing has been done. Even worse we had water leaking from the kitchen ceiling which we believe is from one of the showers and nothing has been done, neither the agency and the landlord seem to care (83 Beeston Road), although some people came from the landlord to have a look at the garden which had no issue anyway, what a joke. Just look elsewhere honestly, you don't want to have extra stress whilst having already enough to worry about with all the uni workload.

Alessio · 17 June 2022

★★★★★ 5/5

Google

I highly recommend Sara at Top365 ( no one else). Her exceptional expertise and dedication truly set her apart. Sara is the best agent you could ask for and is truly capable of guiding you through any property challenges. Thank you, Sara, for your outstanding support!

Mohammad · 26 September 2024

★★★★★ 5/5

Google

Sam was really nice and very helpful. Managed to find properties based on the requirements we were looking for even though it was a very late and an emergency request.

Zhanhui · 16 April 2025

★★★★★ 5/5

Google

Best experience ever! All the staff in top 365 have been so welcoming, understanding and helpful to my situation! Thank you Chloe and all the rest of the team!

Natalia · 16 April 2025

★★★★★ 5/5

Google

Chloe was super helpful and professional. She was always quick to respond, had great knowledge and helped the whole process run smoothly. I would definitely recommend.

Emily · 16 April 2025

★★★★★ 1/5

Google

Not even deserving of 1 star - the absolute worst student estate agents ever, AVOID AT ALL COSTS! House was a complete tip before moving in, they admitted that they hadn’t been able to clean some of the rooms as they didn’t have the keys. They then had the audacity to charge £800 for cleaning when we left. Any significant problems are continually belittled/ignored in an attempt to make you lose interest e.g. our gas hob wouldn’t spark for the entire year, we had mould in the kitchen all year, the list goes on. It seems their business model relies on students not being as fussy and being too busy to care, allowing them to let out complete dumps before ripping you off for cleaning once you leave.

Edward · 16 April 2024

★★★★★ 5/5

Google

We found the whole experience absolutely excellent. Chloe was always polite and professional. Responded to any query, swiftly and thoroughly. I would definitely recommend.

D · 16 April 2025

★★★★★ 5/5

Google

Superb service, special shout out to Chloe - she went above and beyond. Truly fantastic, knowledgeable and friendly. A true asset to the company!

Amy · 16 April 2025

★★★★★ 5/5

Google

Jamie was so helpful when we wanted to find a house and was very attentive when we needed to ask any questions

Liberty · 16 April 2025