Nottingham Community Housing Association Nottingham reviews

★★★★★ 2/5

Trustpilot

Have a shared ownership home with NCHA…

Have a shared ownership home with NCHA for over 2 years. Getting any repairs done is outrageous and such a long tedious process of constant chasing and them fobbing you off. Communal areas left in disgusting states as the cleaners and maintenance crew are rubbish and give minimal effort. Every year rent and maintenance costs go up quite considerably yet the quality of maintenance goes down. They promise it will get better but its only got worse

Yasmin · 29 April 2025

★★★★★ 1/5

Google

After having cowboy builders sent to do work on my bathroom the housing still haven't repaired the damage 3 years on I just get promised it will be sorted ... Just get people in that don't know or don't want the work ..I guess all this housing cares about is the rent. Stay clear even if its a brand new home they are cheap/dangerous I've been out of pocket by having to buy a new stair carpet from bathroom leaks Also my child fell out of the bath because the panel don't fit properly and was hurt badly. My next step is environmental health because my bathroom is mouldy and dangerous..Avoid

Tammy · 15 June 2023

★★★★★ 1/5

Google

I like most would give ncha 0 if I could. Excuses after excuses from the top down, contractors who they use who are inept beyond words. Waiting nearly 6 wks for a boiler which is heavily leaking to be replaced, constant skirting around getting the job done. No communication, and when they do decide to communicate, they offer me nothing but excuses. Charitable!! Hmm. They need to spend some time philosophising on how they treat people. Unfortunately dear people, things are going to get worse.

M · 15 June 2023

★★★★★ 1/5

Google

They don’t care about their tenants and however how much you complain they won’t do anything or will do a poor job, the bath would always leek downstairs to the kitchen for about 11 years I call they come they paint and say they fixed it but it still happens so then for about the last year i have been calling for them to change the whole bathtub which they did after one year of me constantly calling for that to happen. The man came after he left the job undone where we could see under the bath he left the side panel in my hallway and said he’ll come back then next day to get a new handle. There are wooden sticks with needles under the bath that my old mother nearly stepped on its been one whole month and the panel is still not on its disgusting if I could give NCHA 0 star I will horrible service I have been waiting for so long for an appointment so the man can come back however I had nothing do I have to wait a year until he finally finishes the job ?

Fartun · 15 June 2023

★★★★★ 1/5

Google

The out of hours EMERGENCY repairs REFUSED to come out and help the police get into a flat to stop a suicide! But they’ve visited mine in 15 minutes when my door lock broke a few months ago????????!!!! The guy on the phone was extremely rude and uncaring!! Disgusting attitude!!! Sadly when the police SMASHED the door down, the young man was deceased and I had to witness him leaving in a body bag!!!! They will be a formal complaint regarding this!!!

Iris · 15 June 2023

★★★★★ 1/5

Google

They only good at taking your money

Viet · 2 April 2026

★★★★★ 1/5

Google

If I could give 0 star i would .. don't come and repair houses and send repo letters constantly when they have an arrangements in place

Andrea · 10 October 2025

★★★★★ 1/5

Trustpilot

Wouldn't recommend them to my worst…

Wouldn't recommend them to my worst enemy no communication between departments staff lie to cover there mistakes along with higher up staff covering for there mistakes made out to be a liar along with other neighbours who were witnesses to incidents while receiving 5 yrs of abuse cant keep track of the housing coordinators as constantly changed there policy's protect the guilty and make the innocent out to be the problem repairs are non existent raise rent and charge you for service charge ontop yet nothing is ever done gardener just sits in van write out negative references about tenants definitely avoid like the plague

Steve · 27 January 2025

★★★★★ 1/5

Google

Nothing good to say really. Our letters and other peoples post were stolen throughout out 2 years living there. My bike was stolen from the supposedly secure lock up. Lights in the communal hallway were constantly out for days/weeks at a time leaving them in complete darkness. Blood was all over the communal hallway/handrails was not cleaned up for 2 weeks after neighbors had a fight. Expect to pay way more in service charges thanks to others. The only positive is the apartment was nice, but selling it was the best choice I ever made 👍

Max · 15 June 2020

★★★★★ 1/5

Google

The people who gave them 5 stars, my opinion they are all connected,because they deserve 0. I was explaining to the lady on the phone about the property her name is i believe harshee or something like that and she was arguing with me while I was on the phone, she never lesson.maybe because Im Asian or maybe she did not like my name! Worse customer service I have ever seen,she should respect her job!!.

Rayhan · 15 June 2023

★★★★★ 5/5

Google

Reviewing Fairham Court, the new development in Clifton; Lovely grounds and the properties are pretty amazing. Lovely Staff too, working hard for everyone's wellbeing 🤗 I didn't think age restricted housing would be for me. But it turns out to have been a great move. The best of luck to everyone there, and definitely all the staff especially, helping to make the place such a success.

C.C · 23 May 2025

★★★★★ 1/5

Trustpilot

Nottingham Community Housing…

Don't bother getting involved with this useless.company. Its not worth your energy, hassle, mental state. I'm at my wits ends with getting absolutely no where on repairs. I submitted my snag list in April 24 - it's now Nov 24 some 27 weeks later and they have still only completed 25% of my list which is frankly pretty poor. With no further view as to when anything else will be done. No-ones comes back to you even though they say they're going to chase up contractors and come back to you with dates. If your in ownership, they give absolutely zero f#@ks about you.

Tash · 5 November 2024

★★★★★ 5/5

Google

I don't understand why there are so many negative reviews. I've been in the same ncha property for 25 1/2 years now and have had no complaints at all. I find the staff to be very friendly and helpful. I got into rent arrears a while back and was sent a notice of eviction proceedings letters which get sent out automatically, and after one phone call they sorted out a repayment plan that was within my budget and put my mind at ease that I won't be evicted as long as payments continue. As for repairs I have had plenty to report over the years because its such an old house but they're always carried out efficiently and competently. I know they have had problems lately with contractors which has caused a few delays but they always make sure the work is eventually completed within a reasonable time frame. I don't have the ability to buy my own home and with private landlords charging extortionate amounts I feel very fortunate to be in an ncha property. My daughter lives next door but one to me in a house exactly the same as mine but with a private landlord and she pays double what I pay in rent. ⭐️⭐️⭐️⭐️⭐️

Sarah · 10 October 2024

★★★★★ 2/5

Google

This company does not care one bit about its homeowners. I lived in one of their houses for 10 years and had an awful neighbour who made noises from 11pm until 3.00am most nights/early mornings. I complained on several occasions but the ladies from the housing team always made me feel like they were on her side. She stole my sons ball when it went into her garden and told housing she hadn't seen it and they made me feel like the believed her over me. She took the mickey out of my son when he was crying in the garden. She slammed her back and front doors so hard it shook our house. Nothing was done. Her boyfriend damaged our fence and because it was ours housing made us fix it. She played rap music loud in the garden with swear words in it which upset my son as he is autistic snd doesn't like loud noises. He wouldn't go in the garden in the end. I tried to escalate things to a manager but that was shut down by the ladies on the housing team. My life was hell for the last 3 years of living there because I felt unheard and accused of things I didn't do. They advertise themselves as caring for their customers mental health. Its a lie. They never cared about my mental health at all. And to top it all the horrible neighbour had also upset her previous neighbours. Makes me wonder why nothing gets done about people like that.

Lisa · 15 June 2022

★★★★★ 1/5

Google

DON'T TOUCH THEM!! We have lived in an NCHA house since 2008 and I can honestly say the house and the housing assocation are abysmal. We've had numerous leaks and other problems over the whole time we've lived here and we have had to pay to redecorate each time. If you phone the out of hours emergency maintenance line they do not log the call, half of the problems we have with our house have been caused by the cowboy outfits they employ and they are now refusing to put them right. Their maintenance people can't fix anything properly. We have had no heating now since Saturday, it's now Tuesday. They didn't log the call when I phoned on Sunday, and only sent a plumber yesterday after I threatened to report them to the housing ombudsman. He couldn't fix it and ordered a part. The plumber who arrived today didn't have the required parts, even though they had been ordered and the whole purpose of his visit was to fit those parts, so we still have no heating. I spoke to a manager who said he would call me back, he didn't. Last year I made a formal complaint. They sent an inspector round, he didn't have time for us, he rushed round the house like a hurricane, saying he was in a hurry, and refused to do anything about some of the faults we'd reported, even though they'd been caused by their contractors' bad workmanship.

Lee · 15 June 2022

★★★★★ 1/5

Google

Poor level of service received, quick to take your money but don’t put things right. Brown water coming out of my kitchen and bathroom taps, constant blockages in my shower and sink. I can’t have contractors keep coming to my house, running the tap and saying they will get back to me, or contractors coming with drainage unblocker and hoping for the best. More needs to be done! They aren’t classing it as an emergency, therefore I don’t have access to clean water for the whole weekend. I was promised a call back on Friday, the repairs team decided to call it a day and left work. Did I receive a call back? No! These are ongoing issues for the past 5 years I’ve lived here! NCHA are no longer getting anything from me until everything is put right!

Mark · 15 June 2022

★★★★★ 1/5

Google

I have always had a good experience in the past with Nottingham Community housing but today I have reported my front door not closing and and it is now 10:30pm and still no one has come. The house is freezing and I can't go to bed to sleep for work in the morning as my house is not only unlocked the door is open and unsafe. It is just me and two children and think it is disgusting that this hasn't been a priority. When I phoned up I just got told someone will be with you in 24hours so I'm expected to stay awake in a cold house for 24hours. The lady seemed that I spoke to didn't seem to care at all and her answer was can't you put something at the door. I just find it a absolute joke. Not one to complain especially not on reviews but so frustrated by their response.

Elle · 15 June 2022

★★★★★ 1/5

Google

Awful service. They have left a gate to my building wide open for weeks, allowing anyone and everyone access to my property, and putting residents at risk. They refuse to provide a date for the gate to be made secure (despite knowing of a history of thefts from the building) and have stopped responding to emails. This is a recurring problem that they refuse to resolve. Abysmal.

Matthew · 15 June 2023

★★★★★ 1/5

Google

I’ve been with these for over 4 years and they were amazing. Slowly things began sliding downhill (obviously management) and now they are awful. I work full time and pay full rent, my repairs are left weeks on end. A leaking tap causing my water bill to double, over grown palm tree scratching my 2022 plate car so I will deduct this cost off my rent?????

Debbie · 15 June 2023

★★★★★ 1/5

Google

As a former tenant and someone who works in the housing sector, I was disappointed with my checkout experience and the need to go through a dispute resolution service to recover my full deposit. I expected a better checkout process from a social housing provider.

Abdullah · 10 October 2025

★★★★★ 2/5

Trustpilot

Former tenant

This Housing Association is managed poorly, we had visits to our property without prior notice and repairs that were never done. The staff are not knowledgeable at all and need more training on how to perform in their jobs. I can only imagine how much money this association loses due to inefficient levels of service.

David · 26 June 2025

★★★★★ 1/5

Google

You will be better of living on the streets the asb team are a joke and are just biased and sterio type no matter what evidence you have you will be told you are wrong by Sarah price and her managers the same problems for 3 years now I have said take me to court to prove ncha love to lie and take sides

Tiegan · 15 June 2023

★★★★★ 1/5

Google

Terrible housing association. Lack of CCTV resulting in property damage, including letterboxes. I fear my personal information ending up in the wrong hands. Visitors especially but also contractors taking up parking spaces when it's residents only parking (can't leave your house for a second without ending up having nowhere to park, very frustrating!). Some residents think the ncha rules don't apply to them and therefore do what the hell they want. Contractors doing half a job and cutting corners just because they can't be bothered or don't have time to do the job If you're in a position to, think carefully about going through a housing association, ESPECIALLY ncha.

J · 15 June 2021

★★★★★ 5/5

Google

Only went to find out where located

Deborah · 24 May 2025