Nottingham Community Housing Association Nottingham reviews

★★★★★ 1/5

Google

I’m sad to say from totally respecting NCHA for the first 21/2 years after I moved in, to now getting that stressed out that I have cried today that they have lost all my respect. The cowboys (pathetic really as not even fit to be associated with a cowboy) who are now employed to cover the repairs are not fit for purpose. I have come to the point where it is making me ill to have to deal with Fortems and would rather leave the work than have to put up with spending days at home in the hope that they might come and are able to do the job. I think that how residents are being treated, and having to put up with a repair company not capable of organising a booze up in a brewery ( being very polite) it’s time to fight back. I’m sure it would make interesting reading for the local papers, just my experience let alone all the others on here. I may be 70 and had brain surgery but I am not prepared be treated like this. I am not ready to roll over shut up and put up!

Suzanne · 18 October 2023

★★★★★ 1/5

Google

The worst state of supported living I have ever seen. You get what 10 minutes a day on weekdays only. Management feel the need to investigate someone’s complaint about asking when you’re leaving? When you’re in temporary accommodation, …

David · 16 July 2025

★★★★★ 1/5

Google

I will keep this short, please look elsewhere! What you save in rent you pay for in a number of areas, namely rude staff support and waiting weeks for repairs. Any time you report a repair they will either take forever to respond via email or patronise you to death via the phone then incorrectly log your job. The staff regularly assume you don't know what you're speaking about and just speak over you. Fortem (their repair company) hardly has appointments in the month and cancels on the day, it's all a joke. I have a leak in my flat, reported it before it got major and they did nothing till it spread to the rest of the flat and I incessantly called them. Please spend more and go elsewhere as peace of mind is priceless.

Jimmy · 18 September 2023

★★★★★ 2/5

Trustpilot

Have a shared ownership home with NCHA…

Have a shared ownership home with NCHA for over 2 years. Getting any repairs done is outrageous and such a long tedious process of constant chasing and them fobbing you off. Communal areas left in disgusting states as the cleaners and maintenance crew are rubbish and give minimal effort. Every year rent and maintenance costs go up quite considerably yet the quality of maintenance goes down. They promise it will get better but its only got worse

Yasmin · 29 April 2025

★★★★★ 1/5

Google

NCHA! Something needs to improve immediately in regards to your repairs and how you treat your tenets. The property my parents are in suffered an arson attack last year! It’s been well over a year and NCHA has done nothing at all to repair the damage the fire caused. There’s still cracked/broken windows, melted guttering, burnt down fence which leaves no privacy and a destroyed law. Yet when they have called numerous times they are being fobbed off by rude ignorant staff who want you to fill out dozen forms which lead to nothing (to mention they have done this a few times repeatedly) I have also called on my parents behalf to which the person on the phone stated that this matter isn’t an emergency or a priority for them. And that they couldn’t care less if the repairs are left outstanding… I’ve had to take legal advice on this.

Anand · 20 July 2023

★★★★★ 1/5

Google

After having cowboy builders sent to do work on my bathroom the housing still haven't repaired the damage 3 years on I just get promised it will be sorted ... Just get people in that don't know or don't want the work ..I guess all this housing cares about is the rent. Stay clear even if its a brand new home they are cheap/dangerous I've been out of pocket by having to buy a new stair carpet from bathroom leaks Also my child fell out of the bath because the panel don't fit properly and was hurt badly. My next step is environmental health because my bathroom is mouldy and dangerous..Avoid

Tammy · 15 June 2023

★★★★★ 1/5

Google

I like most would give ncha 0 if I could. Excuses after excuses from the top down, contractors who they use who are inept beyond words. Waiting nearly 6 wks for a boiler which is heavily leaking to be replaced, constant skirting around getting the job done. No communication, and when they do decide to communicate, they offer me nothing but excuses. Charitable!! Hmm. They need to spend some time philosophising on how they treat people. Unfortunately dear people, things are going to get worse.

M · 15 June 2023

★★★★★ 1/5

Google

What a mess NCHA find themselves in regards there repairs for most of there customers now they have taken on there new contractor ( FORTEM ). This company was most certainly the wrong contractor to choose when NCHA management sat around the table on Procurement day. & Fortem now Unable to keep there words on there company logo`s ( PEOLPLE WHO CARE ) & with NCHA also taking the blame for this massive blunder in the history of the organisation and now with customers having no faith or tust in NCHA to deliver a fair and proper service for repairs. the following true story's give evidence of the true failure of such a collapsed service. Disabled wheelchair customer reqired a light bulb in there kitchen, six weeks??, a Disabled wheelchair customer with a potential leak in the loft because of a sudden show of mould & damp on the ceiling , eight weeks ????, customer with children needing new smoke alarm, three weeks ???. I ask, why hasn't NCHA taken on a 2nd company to help with the massive back log of repairs or wipe Fortem clean from there books and replaced with a reputable company that can actualy give our customers the service they so deserve. i fair the backlog for repairs is going to last sometime yet before it gets better.

Stuart · 15 June 2023

★★★★★ 1/5

Google

They don’t care about their tenants and however how much you complain they won’t do anything or will do a poor job, the bath would always leek downstairs to the kitchen for about 11 years I call they come they paint and say they fixed it but it still happens so then for about the last year i have been calling for them to change the whole bathtub which they did after one year of me constantly calling for that to happen. The man came after he left the job undone where we could see under the bath he left the side panel in my hallway and said he’ll come back then next day to get a new handle. There are wooden sticks with needles under the bath that my old mother nearly stepped on its been one whole month and the panel is still not on its disgusting if I could give NCHA 0 star I will horrible service I have been waiting for so long for an appointment so the man can come back however I had nothing do I have to wait a year until he finally finishes the job ?

Fartun · 15 June 2023

★★★★★ 1/5

Google

The out of hours EMERGENCY repairs REFUSED to come out and help the police get into a flat to stop a suicide! But they’ve visited mine in 15 minutes when my door lock broke a few months ago????????!!!! The guy on the phone was extremely rude and uncaring!! Disgusting attitude!!! Sadly when the police SMASHED the door down, the young man was deceased and I had to witness him leaving in a body bag!!!! They will be a formal complaint regarding this!!!

Iris · 15 June 2023

★★★★★ 1/5

Google

They only good at taking your money

Viet · 2 April 2026

★★★★★ 1/5

Trustpilot

Wouldn't recommend them to my worst…

Wouldn't recommend them to my worst enemy no communication between departments staff lie to cover there mistakes along with higher up staff covering for there mistakes made out to be a liar along with other neighbours who were witnesses to incidents while receiving 5 yrs of abuse cant keep track of the housing coordinators as constantly changed there policy's protect the guilty and make the innocent out to be the problem repairs are non existent raise rent and charge you for service charge ontop yet nothing is ever done gardener just sits in van write out negative references about tenants definitely avoid like the plague

Steve · 27 January 2025

★★★★★ 1/5

Google

Those bad reviews are increasing, worryingly! I’m a NCHA tenant too for many year and got my own issues. You can easily speak to receptionist and that’s about it. No one is available after that point or call has been scheduled 3-4 days later 😂. It is pure laziness I call it. And disgusting thing is part of our rent money goes towards office staff. Unreal

Damian · 16 March 2024

★★★★★ 1/5

Google

Nothing good to say really. Our letters and other peoples post were stolen throughout out 2 years living there. My bike was stolen from the supposedly secure lock up. Lights in the communal hallway were constantly out for days/weeks at a time leaving them in complete darkness. Blood was all over the communal hallway/handrails was not cleaned up for 2 weeks after neighbors had a fight. Expect to pay way more in service charges thanks to others. The only positive is the apartment was nice, but selling it was the best choice I ever made 👍

Max · 15 June 2020

★★★★★ 1/5

Google

The people who gave them 5 stars, my opinion they are all connected,because they deserve 0. I was explaining to the lady on the phone about the property her name is i believe harshee or something like that and she was arguing with me while I was on the phone, she never lesson.maybe because Im Asian or maybe she did not like my name! Worse customer service I have ever seen,she should respect her job!!.

Rayhan · 15 June 2023

★★★★★ 1/5

Google

I have now been without heating and hot water for 4 days. I tried to contact out of hours as was a weekend and noone picked up. So called Monday and was told someone wouldn't be out until Tuesday as they have 24 hours. About had already been without heating and water for over 24 hours. One department blaming another department. Sporadically hearing came back on Monday night when plumber came said couldn't do anything as was working didn't even bother to check why it had stopped in the first place. It's gone off again and is now Wednesday 5 days with sporadic hearing whilst it's snowing outside I'm registered disabled and have a child in the house. On top of this I have had 3 different water leaks that have damaged my flooring which they aren't prepared to replace because apparently that's down to me they only fix things that belong to them.... although this has all been caused by their shoddy workmanship

Miss · 26 November 2024

★★★★★ 5/5

Google

Reviewing Fairham Court, the new development in Clifton; Lovely grounds and the properties are pretty amazing. Lovely Staff too, working hard for everyone's wellbeing 🤗 I didn't think age restricted housing would be for me. But it turns out to have been a great move. The best of luck to everyone there, and definitely all the staff especially, helping to make the place such a success.

C.C · 23 May 2025

★★★★★ 1/5

Trustpilot

Nottingham Community Housing…

Don't bother getting involved with this useless.company. Its not worth your energy, hassle, mental state. I'm at my wits ends with getting absolutely no where on repairs. I submitted my snag list in April 24 - it's now Nov 24 some 27 weeks later and they have still only completed 25% of my list which is frankly pretty poor. With no further view as to when anything else will be done. No-ones comes back to you even though they say they're going to chase up contractors and come back to you with dates. If your in ownership, they give absolutely zero f#@ks about you.

Tash · 5 November 2024

★★★★★ 1/5

Google

This is a disgusting housing association. My mother is terminal, bed bound and upset, because these people park an enormous van outside of her house and on her death bed she gets to see NCHA written on the van. The person who drives it has been asked to move and he point blank refuses even though he has a driveway and lives a couple of hundred yards away. Today I was given a warning that he's a bit of a hard man who's brother is in prison. We have emailed and phoned many times NCHA, my mothers neighbour also very ill, has complained to NCHA and so have her sons many many times. Medical services and ambulances are unable to park outside of the house because of the great big NCHA van parked outside. Sometimes this van is not moved for many days. Like currently the van has not been moved for 10 days. If the vehicle is not in use or not needed why doesnt NCHA park the vehicle at their depot. Even though NCHA have been repeatedly asked, they refuse to move this vehicle even though its upsetting a dying woman.

Patmustard361 · 4 November 2024

★★★★★ 1/5

Google

I've been waiting for an electrician to fix my bathroom light forc3 weeks now. I can't replace the bulb as it's an old style one and cant get a replacement. I don't have a light in my bathroom. We have no window in the bathroom either so I've had to put a lamp on an extention lead which isn't great. I thought they do there own repairs but I was told it was sent to an outside contractor!!!!!

Sarah · 3 December 2024

★★★★★ 2/5

Google

This company does not care one bit about its homeowners. I lived in one of their houses for 10 years and had an awful neighbour who made noises from 11pm until 3.00am most nights/early mornings. I complained on several occasions but the ladies from the housing team always made me feel like they were on her side. She stole my sons ball when it went into her garden and told housing she hadn't seen it and they made me feel like the believed her over me. She took the mickey out of my son when he was crying in the garden. She slammed her back and front doors so hard it shook our house. Nothing was done. Her boyfriend damaged our fence and because it was ours housing made us fix it. She played rap music loud in the garden with swear words in it which upset my son as he is autistic snd doesn't like loud noises. He wouldn't go in the garden in the end. I tried to escalate things to a manager but that was shut down by the ladies on the housing team. My life was hell for the last 3 years of living there because I felt unheard and accused of things I didn't do. They advertise themselves as caring for their customers mental health. Its a lie. They never cared about my mental health at all. And to top it all the horrible neighbour had also upset her previous neighbours. Makes me wonder why nothing gets done about people like that.

Lisa · 15 June 2022

★★★★★ 1/5

Google

DON'T TOUCH THEM!! We have lived in an NCHA house since 2008 and I can honestly say the house and the housing assocation are abysmal. We've had numerous leaks and other problems over the whole time we've lived here and we have had to pay to redecorate each time. If you phone the out of hours emergency maintenance line they do not log the call, half of the problems we have with our house have been caused by the cowboy outfits they employ and they are now refusing to put them right. Their maintenance people can't fix anything properly. We have had no heating now since Saturday, it's now Tuesday. They didn't log the call when I phoned on Sunday, and only sent a plumber yesterday after I threatened to report them to the housing ombudsman. He couldn't fix it and ordered a part. The plumber who arrived today didn't have the required parts, even though they had been ordered and the whole purpose of his visit was to fit those parts, so we still have no heating. I spoke to a manager who said he would call me back, he didn't. Last year I made a formal complaint. They sent an inspector round, he didn't have time for us, he rushed round the house like a hurricane, saying he was in a hurry, and refused to do anything about some of the faults we'd reported, even though they'd been caused by their contractors' bad workmanship.

Lee · 15 June 2022

★★★★★ 1/5

Google

Poor level of service received, quick to take your money but don’t put things right. Brown water coming out of my kitchen and bathroom taps, constant blockages in my shower and sink. I can’t have contractors keep coming to my house, running the tap and saying they will get back to me, or contractors coming with drainage unblocker and hoping for the best. More needs to be done! They aren’t classing it as an emergency, therefore I don’t have access to clean water for the whole weekend. I was promised a call back on Friday, the repairs team decided to call it a day and left work. Did I receive a call back? No! These are ongoing issues for the past 5 years I’ve lived here! NCHA are no longer getting anything from me until everything is put right!

Mark · 15 June 2022

★★★★★ 1/5

Google

I have always had a good experience in the past with Nottingham Community housing but today I have reported my front door not closing and and it is now 10:30pm and still no one has come. The house is freezing and I can't go to bed to sleep for work in the morning as my house is not only unlocked the door is open and unsafe. It is just me and two children and think it is disgusting that this hasn't been a priority. When I phoned up I just got told someone will be with you in 24hours so I'm expected to stay awake in a cold house for 24hours. The lady seemed that I spoke to didn't seem to care at all and her answer was can't you put something at the door. I just find it a absolute joke. Not one to complain especially not on reviews but so frustrated by their response.

Elle · 15 June 2022