Nicholas Humphreys Nottingham reviews

★★★★★ 5/5

Google

Hi I would just like to say, my son has been in his property for the past year and we have rebooked with this company for next years accommodation using the same landlord, Kirsty always sorts everything out for us and any repairs are promptly dealt with by the Landlord. Thank you so much to you all and thank you to the landlord and the maintenance guys who attend promptly. See you all next year

Claudia · 1 January 2022

★★★★★ 1/5

Google

Nicholas Humphreys in Nottingham - Very Poor Customer Service as not called back after leaving several messages for last 4-days through Telephone, Email, Chat Team, Office Voicemail, etc...

Bhupen · 4 July 2024

★★★★★ 1/5

Google

Lovely, smiley people at the start of the tenancy. But tried to steal all of our deposit at the end of our lease. Super scammy people... lies that were so obvious it was **insulting**... but we managed to defend our case because we had been very diligent when filling in the initial inventory. Make sure to take lots of pictures -- of every single stain, mark, door knob and everything else -- as soon as you get hold of the keys. Good luck.

Chris · 1 January 2021

★★★★★ 1/5

Google

Nicholas Humphreys is an absolutely appalling estate agents. Over the course of our year-long tenancy with them, we had many awful experiences. To name just a few... - My housemate had to sleep in our living room for two weeks as NH had failed to deal with the mould in his room that was making him very ill. He was still forced to pay his rent in full. - Upon moving in, the house was in a disgusting state, with bugs, cobwebs, mould, dirt, grease, and Blu Tack marks all over the walls. We cleaned all this and left the house in a better state than when we arrived, as our photographic evidence shows. However, NH still attempted to charge us hundreds of pounds for ‘cleaning’ and ‘maintenance’. - When disputing the unfair charges, I had to communicate with a member of staff who treated me very rudely. For example, he took 24 days to respond to one of my emails, yet accused me of lying when I told one of his colleagues that he hadn’t kept me regularly updated.NegativeResponsiveness, Quality, Professionalism, Value

Krysia · 1 January 2021

★★★★★ 5/5

Google

I can't speak for what they are like when you actually live in one of their properties but I have just put down a holding deposit on a house and they were very helpful. After ringing up I was immediately sent a virtual viewing and then after ringing with questions later on Madeleine answered the phone and was extremely helpful, answering all the questions she could on the spot and then going and finding out the answers for the other ones. The replies were very quick leading to me being able to put a holding deposit down on a house the same day I found it- something very difficult at the moment (most likely due to the pandemic) as many companies are taking a very long time to respond, if they even respond at all. Five stars for the excellent communication and helpfulness, particularly from Madeleine, and Nick who sent the video immediately after I rang

Madeline · 1 January 2021

★★★★★ 5/5

Google

Kirsty was really helpful in helping my friend and I find our student house for next year. We looked around and sorted the property out in no time at all Thanks

Thomas · 8 February 2021

★★★★★ 5/5

Google

Dealing with Jonathan & Kevin has been an absolute pleasure. Very professional and make everything so straight forward. Would definitely recommend anybody to use this Agency.

Jack · 1 January 2022

★★★★★ 5/5

Google

At first both me and my housemate had some trouble with our tenancy. However, David Pike was outstanding, he helped us get everything sorted when trouble was faced, really eased the situation with professionalism and kindness.

Beatriz · 1 January 2024

★★★★★ 5/5

Google

Recently viewed a property at Cromwell Street with my stepson. Met Shelley on site, she was on time and a breath of fresh air. Really upbeat, knowledgable of the property and surrounding areas and was happy to answer all the questions we had. She definitely put us at ease that this was the right property and we will be securing the premises. Thankyou for the fabulous service.

Mandy · 30 October 2024

★★★★★ 5/5

Google

James was extremely helpful and positive when showing us around both properties. Answered any questions we had with reassurance. We never had any problems with the letting agents whilst living in one of their properties.

Jack · 2 January 2019

★★★★★ 5/5

Google

Brilliant estate agents! Sorted any issues with our house so quickly. Dom, Emily, Dan, Jon, Joe were all helpful throughout the two years I was a tenant in their properties. They were brilliant with deposits and making me and housemates feel welcome as soon as we moved in. Great property portfolio and a great team in general! Advised for buying, selling and renting properties, for both students and professionals.

Matthew · 2 January 2017

★★★★★ 5/5

Google

Maddie was very helpful with my enquiry. I would definitely say she was very professional and offered me with a lot of support.

Francisco · 8 February 2022

★★★★★ 2/5

Google

Nicholas humphreys are one of the most incompetent and expensive lettings agencies in nottingham, I have used them for 2 houses over 3 years and not using their services feels like a fresh breath of air. They are terrible at upkeep & fixing problems, communication, emergencies, and are disorganised and rarely have any knowledge of how the law works. They also flagrantly break the law when it comes to deposits. They lost our inventory one year and still claimed nearly 100% of ours - showing it doesnt matter what you do, they will always try to take yoir money. In general do not use them if you can help it.

Brendon · 2 January 2020

★★★★★ 1/5

Google

Wanted to put 0 star however not possible. Awful experience with this estate agent. When signing the contract the most basic part of it being the cost, we calculated that the numbers were incorrect and they were attempting to charge us more than the total rent. It took several members of staff to finally realise that our maths was correct and they amended the contract, very unprofessional and also unprepared as this appointment had been arranged for a while. Plus the house had been rented for the previous year and therefore how difficult is it to print a new contract to be signed? We then moved in to a house with smoke damage which they said was "habitable". Took a lot of arguing to get them to agree to paint over this as they maintained that the property could be lived in safely ! The walls were not even cleaned, one coat of paint was used to attempt to cover the smoke damage, just on the walls not ceiling or skirting boards. Due to the guttering being full and inefficient extractor fans (kitchen and bathroom) the property was damp and mouldy. This was reported however after months of waiting, a contractor came to view it and stated we would need a dehumidifier, which never materialised. One of the rooms did not even have a desk chair which arrived 4 months after moving in due to us asking repeatedly. If any repairs were needed, despite non-urgent repairs having a 28 day deadline, this never happened and each time we had to keep chasing them to fix things despite their online fixflo reporting system. Just because it is a student property does not mean they should ignore these basic things. With an administration fee of £150 each, as well as a checkout fee of £90, I do not see what this money was used for as they are totally inefficient. Upon returning the keys, which we signed for, I received a phone call over a week later asking us to leave the property and return the keys. Luckily we had proof that we had returned our keys by signing for them! So unprofessional, also very rude staff on the phone. The deposit took forever to be returned despite leaving the property immaculate, especially as when we moved in it was filthy despite having "professional cleaners". The property manager at the estate agents left but we were not told this and therefore were emailing him with no response for months, until we spoke to them on the phone and they said he had left and they were assigning a new property manager. After finally speaking to her, it was apparent she knew nothing about the property and was of no help. Would never ever use them again and even the landlord was leaving for another estate agents.

Tilly · 2 January 2020

★★★★★ 5/5

Google

Kirsty Inglis has done a great job for us during the changeover of our residents this summer. She has made it all happen very smoothly. This involved some very early mornings. Over the past year she has supported us by her efficiency, reliability and hard work. She has shown a high degree of professionalism. All of which works well for us and our residents. She has worked hard to let our property, giving us excellent occupancy and good residents. Many thanks.

David · 2 January 2020

★★★★★ 5/5

Google

We are a group of students that will be using the estate agents for the second year now. Although there have been issues along the way, our property manager Kirsty appears to make it her priority to see to it that we are well looked after and the issues are promptly addressed. I would heavily recommend them over other student letting services as any issues we have raised with Kirsty have always been taken seriously, she has always been extremely helpful and happy to give advice. We have been well respected and not treated like our needs are unimportant like other student letting services are known to do. It's a great service with helpful staff.

Christopher · 2 January 2020

★★★★★ 5/5

Google

We were expecting another tough time with our letting agency having seen other reviews and heard stories. Our first few weeks with them weren't great as the house wasn't in a good state. However we had a great experience with NJH in the end. Our deposit was sorted correctly and during our tenancy whenever we had an issue it was sorted within the next 2/5 days. Although its a pain to always log everything online if you do it they are very good. This may be mainly down to Will Young who was in charge of our property. He looked after us and the house brilliantly.

Thomas · 2 January 2020

★★★★★ 5/5

Google

I had a great experience with Simon from the maintenance team. He was incredibly friendly, professional, and went above and beyond to ensure everything was fixed properly.His positive attitude made the whole process stress-free, and they took the time to explain what they were doing. I really appreciate his hard work and dedication. Highly recommend!

Kelvin · 19 March 2025

★★★★★ 5/5

Google

Maddie was great to deal with, answered all our queries about our property and sorted out maintenance and paperwork outstanding. Thanks maddie!PositiveProfessionalism

Jemima · 8 February 2022

★★★★★ 5/5

Google

Simon was great lovely dude lotta help

Nathan · 13 March 2025

★★★★★ 5/5

Google

Simon was really helpful and friendly

Amelie · 18 March 2025

★★★★★ 2/5

Google

Unhelpful and the staff seem very unprofessional, they once lost images they had of my ID and had to go in again to get it scanned. They rent houses with mold, damp, and broken plumbing as we discovered this year and try to do as little as possible, whatever will give them an easy life. When viewing houses they put my group of seven with a group of five who then didn't show but they still showed up the five person house. Way too disorganised to be of any use in such a student-based area.

Iggy · 2 January 2019

★★★★★ 5/5

Google

Nicholas Humphreys provide an excellent service. Kirsty is incredibly helpful and replies to emails quickly and gets things sorted as soon as. Would definitely recommend them.PositiveResponsiveness

Alicia · 8 February 2021

★★★★★ 5/5

Google

very helpful and efficient in organising virtual tours and offering alternative properties while we were searching for out student house. Maddie was very friendly and professional.

Hannah · 8 February 2021