Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAbsolutely appalled at the lack of service that NH provides. They don't answer the phone, or respond to emails. They sent us the welcome letter 2 months after we moved in. We had to call them 4 times, file a report through their useless website, and still the damage didn't get fixed until I was able to contact the landlord directly.
The only time we ever get any solid communication from them is when they want something from us!
A dreadful company, don't rent from here!
Zulekha · 2 January 2018
Agent replied · 31 December 2024
Hi Zulekha,
After investigating your review I understand that due to a change of property manager at the beginning of your tenancy it appears there may have been a slight breakdown in communication, for this we can only apologise. I believe you have since spoken to your existing property manager directly and all issues are now resolved.
I have not been able to view any of the reported defects you mention, please can you contact me directly on jodiew@nicholashumphreys.com as there may be an error on our system that needs addressing.
Best wishes
Jodie
★★★★★ 1/5
GoogleAfter renting 3 properties through NH's in the past 5 years I would say that what was once a professional, trustworthy and helpful agency has devolved into an impersonal, unwilling and somewhat useless waste of money and time. Issues have mostly involved poor communication - agents either dismissing problems with the property without expending any effort to check, or ignoring emails completely. One case required the university's involvement to prompt action, whilst one property's deposit had to be reclaimed via the TDS months beyond the tenancy ending. Sad to see them sink to the level of other student rental agencies that I've had the displeasure of encountering.
David · 2 January 2018
Agent replied · 31 December 2024
Hi David,
I tried to contact you yesterday to discuss your review. After managing your properties over the past 3 years and building relationships up with both yourself and your housemates, it is very disappointing to read your comments and I would like to talk to you directly about them and hopefully resolve any concerns you have.
My understanding is that both of your comments relate to different tenancies and were isolated incidents.
To confirm with the most recent TDS case, all deductions were sent out to you within the allocated time frame. The delay in your deposit repayment was due to the case being taken to a TDS dispute, once this happens, unfortunately the time frame of repayment is out of our control.
I'd like to stress, as a company we are still extremely focused on providing an honest and reliable service, and take pride in the relationships we build with tenants and landlords alike.
Please contact me to discuss your comments further.
Kind Regards
Jodie
★★★★★ 1/5
GoogleIt's unbelievable how incompetent these people are. Other reviews are definitely right when they say that NH only communicate with you when they want something; if you have any problems, you're in for days or weeks of calling and emailing them with no response.
After we left the house we had to deal with Amy Dawkins, one of their property managers, who took this to a whole new level. We had to ask multiple times for everything we needed from her (5 times in one case). Most of the times I called she was ill or not in the office, and despite her colleagues saying they'd ask her to call me when she got in, she never once did.
They also massively overcharged us for things out of our deposit. They're great at taking as much money as possible from students but not interested at all in providing any sort of service once you're living in one of their houses. Pick another letting agent!!!
Ted · 2 January 2018
Agent replied · 31 December 2024
Dear Ted,
Thank you for you bringing this to our attention. After investigating your comments, i'd like to express my confusion on your comments, looking at our system please see below the timeline of events.
30/06/2017 - Tenancy end date
06/07/2017 - Initial deposit deduction letter sent to all tenants
04/08/2017 - Deposit dispute resolved, revised deposit deduction letter sent (£20 maintenance charged removed)
Upon receiving all bank details for the deposits to be returned to, Amy sent them to our accounts team to release. After it being brought to our attention that you had not received yours due to incorrect bank details being submitted, on the 17th October 2017, Amy received an email from you stating 'My (correct this time!) account details are as follows:....' and your remaining deposit was returned on the next payment run.
As I am sure you can appreciate, a £280 contribution towards a clean for a 7 bedroom property is more than reasonable. Most end of tenancy cleans for properties over 6 beds would be a minimum of £300.
It is also my understanding that upon vacating the property, an internet router was left at the house which needed to be returned to your provider to avoid any charges to your account. One of my colleagues retrieved this for you and kept it in the office until it was collected by a member of your household. This is not something that is standard company procedure, but instead a goodwill gesture by the member of the team.
If you have any further concerns or there is anything that you would like to discuss further, please contact me directly on jodiew@nicholashumphreys.com
★★★★★ 5/5
GoogleThe experience was very great and Jonathan was very kind and welcomed. The studio is comfortable and near the M&S. It’s happy to rent accommodation with Nicholas Humphreys!
Shuangning · 9 January 2020
Agent replied · 7 January 2025
Thank you for your feedback, it's always appreciated.
★★★★★ 5/5
GoogleWe've used Nicholas Humphries for a number of years now to manage our portfolio
David is always quick to respond to emails & to sort any problems with the houses
As , have been all the staff I've had contact with
Highly recommended
Katherine · 1 January 2023
★★★★★ 5/5
GoogleI had a viewing for one of the Castlegate apartments with this agency. Right from the very start they were brilliant, they kept in constant contact with me & Maddie was brilliant at answering all my questions via phone calls and texts! She delivered brilliant customer service, I simply can't fault her!
I will be recommending to all I speak to!
Very · 9 February 2019
★★★★★ 5/5
GoogleExcellent service and a pleasure to rent from. They have been really helpful and friendly and made the move so easy and would highly recommend!
Thanks
Alan
Alan · 10 January 2020
Agent replied · 8 January 2025
Hi Alan,
Thanks for your great review! The team work really hard to be as helpful and friendly as possible so we are really pleased that you have enjoyed your rental experience with us and that you would recommend us to others looking to rent in Nottingham!
The team at Nicholas Humphreys Nottingham
★★★★★ 5/5
GoogleMy houses have been with NJH for a fair few years. Living abroad brings challenges with rental properties and my previous agent didn’t communicate effectively. Jonathon and his staff are extremely effective at letting me know when there’s any problems with the houses and they find tenants quickly, even when we have tenants pull out last minute. Fair with fees, even when the new ban came in they explained what was happening. Great company.
David · 2 January 2020
Agent replied · 31 December 2024
Dear David,
Thank you for your fantastic review.
Here at Nicholas Humphreys we understand how important communication is and we strive to operate an honest and transparent service to all of our clients.
It is great to hear you feel this is the level of service you continue to be provided with.
Kind Regards
Nicholas Humphreys Nottingham
★★★★★ 5/5
GoogleWe needed maintenance on our uni house. Only took a couple of days and Nick got it done within an hour or so. Very good
Tom · 5 December 2025
★★★★★ 5/5
GoogleDavid and the team were very good and quick at getting me into my own place. Still a few improvements that need to be sorted but on the whole good staff and always ready to help can't fault them enough.
Ben · 8 February 2023
★★★★★ 1/5
GoogleThe whole company is ridiculous. We’ve had nothing but hassle from start to finish of our student tenancy, with staff being incredibly unhelpful. The house was disgusting when we moved in and it was a mission to get things clean and fixed. We now have been ignored about getting our deposits back after numerous emails and have had no contact from them. Really do not recommend this letting agents especially if you are a student.
Chloe · 1 January 2024
★★★★★ 5/5
GoogleWe had excellent service from Kevin Laban and the team in finding a suitable buyer for our a property. Communication was very good and very responsive. Kevin helped in solving a few problems and smoothing the way to sales completion.
Jane · 1 January 2023
★★★★★ 5/5
GoogleDanielle is a brilliant property manager, she respond to my question quickly and helped with everything I need. She absolutely understand the client's needs and helped. If you want to find any student accommodation or property, I'd recommend Nicholas Humphreys:)
Hoi · 1 January 2023
★★★★★ 5/5
GoogleNicholas Humphreys have always been great to me and my housemates. Our estate agent Shelley is very helpful and always quick ro respond to anything we need. I could not recommend Shelley and Nicholas Humphreys more to other student tenants!
Konstantinos · 1 January 2023
★★★★★ 5/5
GoogleDanielle was super! She responded so quickly, and patiently answered any questions we had about renting our new student accommodation. She was bubbly and chatty when we met her in person! The whole process was made easy. Would highly recommend!!!
Hollie · 1 January 2023
★★★★★ 5/5
GoogleNick and Joe just came round and were super attentive to what needed to be done!
Eddie · 10 February 2026
★★★★★ 5/5
GoogleKirsty was very helpful when me and my two friends first went in to arrange some viewings for student houses. We decided to go back to arrange a second viewing and she recognised us straight away and helped us with everything we needed. We wouldn't have found a house we loved if it wasn't for her! Thanks Kirsty!
Chloe · 2 January 2019
★★★★★ 5/5
GoogleNicholas Humphries made sorting a house for the coming year a dream, both Dan and Jon were always on hand for any queries we had, including advice on bills and landlords. Their office was welcoming, and the process of signing over was quick and easy, no unnecessary waiting on the right papers. I will definitely use them again this year!
Claude · 2 January 2017
★★★★★ 5/5
GoogleMaddie at the Nottingham branch was so lovely and helpful, made sure we had all the info we needed!PositiveResponsiveness, Professionalism
Maisie · 8 February 2021
Agent replied · 7 February 2025
Hi Maisie,
Thank you for taking the time to leave your comments and for your excellent 5* rating! We'll be sure to pass your comments on to our colleague Maddie.
Kind Regards
The Team at Nicholas Humphreys Nottingham
★★★★★ 1/5
GoogleAbsolutely terrible service. Called them and wrote a formal complaint about what I think is a health and safe hazard, in return the person on the phone simply put it off. This is the first time this has happened. Over the course of my tenancy they have delayed repairs numerous times. Very quick to ask for money! But very slow to provide any quality service. Would not recommend
Aman · 1 January 2021
Agent replied · 31 December 2024
Dear Aman,
It is disappointing to hear that you do not feel satisfied with the service you have received from the team here at Nicholas Humphreys. I would be grateful if you could email me your formal complaint directly so I can have a look in to it further for you.
My email address is madeleineg@nicholashumphreys.com
Kind Regards
Maddie at Nicholas Humphreys Nottingham
★★★★★ 5/5
GoogleNick came to fit a bathroom mirror and was really friendly, helpful and quick.
Thomas · 10 February 2026
★★★★★ 5/5
GoogleI used Nicholas Humphrey’s for student accommodation for my grandson. Danielle, in the Nottingham office, has always been incredibly helpful and efficient in providing information and answering any queries I have had. She should have a raise!
Jane · 1 January 2023
★★★★★ 1/5
GoogleHad a house viewing booked for a certain time. I showed up at the time only to find they had left just before I arrived. I didn’t receive any calls to let me know. I had to spend 15 minutes on the phone trying to get through only to ultimately be dismissed.
Andrei · 1 January 2023
Agent replied · 31 December 2024
Dear Andrei,
Thank you for taking the time to leave a review. We are sorry to hear about your experience and since being made aware of this, we tried our utmost to source a suitable house for your group, but unfortunately, after multiple viewings, it wasn’t to be. Following this, we do hope your opinion of our agency has improved and if you haven’t done so already, we wish you the best of luck in securing accommodation for the forthcoming academic year.
Kind regards,
Will at Nicholas Humphreys
★★★★★ 5/5
GoogleShelley has been helpfull, promt, direct and very friendly. She was always there when we needed co ntact with our landlord when discussing something specific or needed help with securing of the propertie for another year.
Giulio · 1 January 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
