5/5
GoogleDanielle was was very helpful during my stay at Pearl House 5/5 :)
Trusted Agent profile · Nottingham
Verified
Nicholas Humphreys Nottingham reviews
★★★★★
436 reviews across 1 platform
6 Lenton Boulevard, Nottingham, NG7 2ES
Part of Nicholas Humphreys, see every office.
Nicholas Humphreys's office in Nottingham, at 6 Lenton Boulevard, is rated 4.3 out of 5 across 436 reviews on 1 platform, including 436 Google reviews rated 4.3.
Reviews
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
Google5/5
GoogleBeen with Nicholas Humphreys over a year now. Done my transactions with David Pike from the start. Extremely happy with his professionalism, indeed an asset to the team. Kudos!
5/5
GoogleSimon , the maintenance man, was super friendly and efficient. Very polite and super quick.
5/5
GoogleVery helpful and supportive through out sorting my house. Would 100% recommend to all my friends to find a house through Nicholas Humphreys. Special thanks to Maddie for all her help!
5/5
GoogleThe place is the most reasonably priced around the city center area with great connectivity and amenities close by. My property manager was William and he has always been quick to respond to any doubts. The condition of my room was good and everything was working fine.
1/5
GoogleUp until the point of signing a contract, everything went really well with Nicholas Humphrey's. As soon as we had, however, we realised that the person showing us around had lied to us at every opportunity, with each lie being integral to our house choice (e.g. date we could move in, separate fees, and rent installments). They then asked for inordinate amounts of money with next to no notice and refused to acknowledge anything their colleague had declared when showing us the house, and slapping huge fines (up to £3900 each) on any late payments. If you are a student or want anything sorted in a professional and consistent manner, avoid at all costs. We are currently considering legal action, this showing the extent of their negligence
1/5
GoogleMoved in on August 1st. Issues such as -Mold -Water damage - one of the bedroom chairs literally in pieces - shelves hanging off the walls -heavy fire doors missing the majority of screws - some literally in danger of falling on someone - cracked tiles - holes in doors - missing locks on one of the bedroom doors The list goes on. We were assured that this was to be sorted before we moved in, along with a "deep clean" which somehow still managed to leave the kitchen floor sticky and the oven top grim. The majority of which either not reported entirely or reported as simply "wear and tear" on the inventory, which looked to be severely out of date (if not blatantly copied and pasted from previous records). This was called out by the Landlords when they visited, asking the NH rep why it had been termed as such on the inventory. These issues, most of them completely ommitted, such as the mould, could be blatantly observed by any idiot upon stepping over the threshold. When the landlords visited they told us that we could fix small things such as one of the kitchen drawers hanging off, ourselves. Are you joking? If it is such a small issue then surely an NH rep can fix it. Not our responsibility. - Copies of our IDs were lost, as well as our Guarantor forms (amazing since it was sent via their online system, not entirely sure how they've managed that). Instead of saying they'd lost it, they told us that we simply hadn't sent it. My Guarantors response to that was simply to send them a copy of the receipt email he'd received after sending off the form. - the welcome email was not sent to us until at least a month after our arrival, and suspiciously close to the landlord visit. - when I collected the keys, they were just a huge bunch which meant I had to go around, testing doors and separating them off. Not a huge issue, and it's probably pretty pedantic but still pretty poor. A more serious issue was the fact that my ID was not checked when I collected the keys. - Regarding security, the house has an alarm system, which on this specific street in Lenton would have been useful except for the fact that apparently it doesn't have a code, and god forbid they fix it or reset it and get a new code. The back door is held on with deadbolts, given that the pre-existing lock is - you guessed it- broken. The bedroom which didn't have a lock was fixed only after 2.5 months of actually living there. I feel like with Nicholas Humphreys, if there is an issue it is us who has to suggest a solution to them as opposed to them being proactive and supportive of their customers. - When contractors do come around, it is with little warning and is usually the result of emails, calls and visits in person to prompt any action, and on the last few occasions they have either not shown up, or misreported to NH that the job has been completed when it hasn't - it would be nice if NH could be more proactive in overseeing this work. When I have spoken to other University students and heard them complaining, it is always the same company I hear being mentioned - especially on some of the student social media pages where companies and landlords have been discussed. Many of the issues I have highlighted here have been dismissed and excused by NH as the property having changed managers over the summer, which in my opinion should absolutely not affect the service their customers receive, particularly in regards to services stipulated in a legally binding contract. I feel like they do the absolute bare minimum and are utterly uncaring about their customers. Do your research and talk to other students for first hand accounts -especially if you're moving out of halls for the first time. It is easy to be suckered when you have a nice, well dressed estate agent assuring you that everything will be sorted before you move in, and then it not being done after you have signed.
1/5
GoogleDo not let from theses agents they do not care about people renting properties from them regarding getting bond back they say it's not down to them it down to the lanlord shame on them name and shame theses guys you should be ashamed of yourselves oh don't even send out certificate to let people know who there bond is protected with that's if it's protected the lanlord plexus uk stay well clear of them they are a discace repairs I don't even think they know the meaning of the word reported and nothing done discaceful soon be there if you owed rent though makes me sick
1/5
GoogleAfter viewing a house, we decided It was right and everything was going smoothly until 2 Months before our contract started. The first sign of incompetence was Humphrey's declaring I had underplayed on my first instalment by £250. This was wrong as I had paid the full amount. After sending evidence of my payment the Director apologised personally. After contacting the other people I was renting with, they explained similar stories and Humphrey's had put it down to an 'accounts mix up'. This delayed us from moving in by a month, leaving some of us having nowhere to stay for the beginning of the university term, even though nobody had actually underpaid. Secondly, they had 'lost' a copy of my passport, as well as a copy of my student ID. Not only is this a breach of the Data Protection Act 1998, it is completely incompetent. Again after speaking to a supervisor they assured me it was fine and they had them. After a week I got told again I had failed to hand them in. So I rang them up to find we had a new housing manager who had no idea what was going on and he explained I needed to get my passport to them ASAP. Furious I threaten with legal action and after an hour of phone calls (whilst I'm on holiday) they decided it was fine and they had miraculously found the copy of my ID's The day we are due to move in I am told they have lost my garenteur forms and I will not be alowed to move in. (Even though I have fully paid and previously handed in this form) However my garenteur was abroad for his birthday and could not get another copy back to England. This is only a scratch on the surface of the nightmare my flat mates and I have been through. We are still considering legal action. You may think you've found the perfect house but it is not worth renting with Humphrey's unless you have a very deep wallet and big patience. Would not use again.
5/5
GoogleGood professional staff; understand your individual circumstances and are helpful. Emily has been quick to respond to our queries and concerns. I look forward to another deal with them in near future!
1/5
GoogleAwful customer service. Cancelled our viewing twice, once 10 minutes before the viewing was meant to take place. We had already left to view the property. Would never recommend this letting agent. We were never treated as a customer, more of a chore.
Agent replied · 31 December 2024
Hello Diana, thank you for your feedback. We regret to hear of your recent experience whilst dealing with our Nottingham office. After looking into the issue in more detail, I can see you were booked in to view one of our properties, which we confirmed on the morning of your appointment. Moments before your appointment we received a formal application for the property from a previously arranged viewing. It is standard company policy that we work on a first come, first served basis with any property we are actively marketing, with the first submitted application successfully securing the property. Unfortunately in this case we had very little time to advise you the property had been secured, however did so as soon as this was brought to our attention. We apologise for any inconvenience caused and would be happy to discuss the matter in more detail if you so wish.
5/5
GoogleKevin was very helpful during our search for a property and went above and beyond to find us the best deal to suit our needs as students.Would highly recommend.
5/5
GoogleDanielle is great with communication and is very helpful.
5/5
GoogleDanielle was very helpful with the sign up process.
5/5
GoogleTop quality advice and guidance from Nicholas Humphreys. Jonathon MacDonald's knowledge of rental market and the intricacies of being a landlord are second to none. Couldn't recommend highly enough and look forwards to continuing to use them in future.PositiveProfessionalism
Agent replied · 7 February 2025
Dear Joe, It's great to learn of your experience with our team - in particular our colleague Jonathan. We're absolutely delighted to hear you would recommend us and look forward to continuing working with you in the future. Kind Regards The Team at Nicholas Humphreys Nottingham
5/5
GoogleHad a great experience with Simon , best person we’ve had to come around to fix our house!!
5/5
GoogleJames was very helpful, got us round quickly. Nice car, tho a little cramped. We ended up getting a place so I guess he did his job
5/5
Googlesimon was amazing very helpful and friendly and fixed my problem very efficiently!
5/5
GoogleThe Team at Nicholas Humphreys inherited a difficult situation with multiple properties. They acted with calm professionalism and attention to detail Due to their swift and attentive actions , we are now operating well. Thankyou.
5/5
GoogleWe’re we’re shown around houses by Kirsty who was lovely and very helpful. The whole process of renting the house was very easy and you get helpful reminders of when to pay rent etc. Would definitely recommend!PositiveResponsiveness
Agent replied · 11 January 2025
Dear Charlotte, Thank you for your excellent feedback in regards to our colleague Kirsty. We are pleased to hear you found the process of renting with us easy and it's great to know you would recommend us! Kind Regards Nicholas Humphreys Nottingham Team
5/5
GoogleNicholas Humphreys is great at dealing with any queries or problems quickly and efficiently. I recently had problems with my electricity and Kirsty, the property manager, was quick to deal with our issues and helped us fix it straight away!
Agent replied · 7 February 2025
Dear Kathryn, Thank you for your review. We are pleased that your issues were resolved quickly and that you are happy with the service provided to you by your property manager Kirsty. Kind Regards Nicholas Humphreys Nottingham
5/5
GoogleI've been very pleased with the customer service and the quick responses to any issues we have had over the tenancy period. Will Young especially from the Notts office has been exceptionally great and very professional with handling our property.
Agent replied · 7 January 2025
Hi Bradley, It is great to hear you are pleased with the customer service our team have provided you with, in particular our colleague Will. Thanks for your feedback, it is much appreciated. Nicholas Humphreys Nottingham
1/5
GoogleHad to chase them up for literally everything regarding the room. The room was unsatisfactory and they just seem concerned with the money they were getting from me than actually helping me out. We're uncompromising or understanding. Would not recommend.
Agent replied · 7 January 2025
Dear Manveer, I have tried to call you several times to discuss and understand the issues you have raised but unfortunately have not been able to get through to you on your mobile. I am struggling to find any correspondence during your tenancy on our online maintenance portal Fixflo or via email regarding the issues mentioned. I would appreciate it if you would forward me the correspondence relating to this so I can look into it further for you and understand where the breakdown in communication has occurred. At all times, we strive to operate a transparent service. Our administration fees are outlined under both the reservation terms and within your tenancy agreement. We will always aim to help our tenants and provide the best service possible. Unfortunately such occurrences as tenants choosing to leave their contract early will result in an extra fee, which is detailed in the contract, due to the extensive administrative work involved. I look forward to hearing from you. Kind regards Maddie at Nicholas Humphreys madeleineg@nicholashumphreys.com
5/5
GoogleSimon came very promptly and sorted out our issue- thank you!
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