Nicholas Humphreys Nottingham reviews

Hi Ebony, Thank you for your excellent review. We are delighted to hear that you are pleased with the service provided to you by the team and more specifically your property manager William. Kind Regards The Nicholas Humphreys Nottingham Team

Hi Semba, Thank you for your 5* rating and your lovely comments about our colleague Kirsty! We're pleased to hear she made the lettings process smooth and straightforward and we are delighted to know that you would recommend us to others looking for accommodation in Nottingham. Kind Regards The Team at Nicholas Humphreys Nottingham

Dear Leigh, We are delighted to hear that you are happy with the level of service the team have provided you with. The team always aim to provide an excellent standard of service to all our clients and are really pleased to hear that you would recommend us unreservedly. Kind Regards Nicholas Humphreys Nottingham

Hi Darium, Having reviewed our diary in accordance with your name on Google, I have been unable to locate the viewing appointment that you are referring to. I would be grateful if you could email me the date/time and property you were booked in to see so I can have a look in to the matter further for you. My email address is as follows: madeleineg@nicholashumphreys.com Kind Regards, Maddie at Nicholas Humphreys Nottingham

Thank you for your excellent review, your feedback is appreciated. We’re really pleased to hear you would highly recommend us. Kind Regards The team at Nicholas Humphreys Nottingham

Thank you for your comments Abigail - Any comments made negative or positive relating to the service we provide are taken very seriously. After looking into the issue raised I can see that although we held you and your housemates deposits for the duration of your tenancy, we in fact did not look after the on-going management of the property. As a result we have had to wait for confirmation from your previous landlord to advise of any deductions that were to be made from your deposits, this being received on the 24th August. You and your housemates I can see were requested to send your bank details two working days later on the 29th August, these being kindly provided the following day. Upon receipt our central accounts department were instructed to refund your deposits the following day on the 31st August, with these subsequently being released on the next payment run we did as a company, being today. This can take anywhere between 3-5 working days depending on which bank your hold your account with, however we would expect this to appear in your account on Friday.

Hi Sam, As per my email, please see the timeline of events relating to your tenancy; 22/11/16, An email was sent your landlord and the NJH office manager requesting that viewings are not to be carried out in your bedroom when you were not present. You also mentioned that you had not be given a full 24 hours notice prior to the viewings. *Please note - as standard company procedure, we will always give notice when a viewing is booked in, often this will be a number of days before the viewing. I cannot make an educated response without knowing further details of the dates and times of the viewings but can only apologise that you do not believe you received a full 24 hours notice. 8/12/2016, A follow up email sent informing NJH that although you had received notice for the viewings and you were present at the property you were still unhappy with the viewer entering your room but would be ‘happy to arrange times for viewings when I will let them in but I am currently extremely unhappy with the conduct of the estate agents that have been visiting’. 9/12/2016, After looking into your complaint, I advised that further training would take place if and where needed to ensure this did not happen again and also gave the following advise ‘We would have no intention of causing you any further distress surrounding this situation. I would suggest moving forward the best solution would be for you to leave a note on your door when a viewing is happening to notify the viewer that you do not wish for your room to be accessed. Please also confirm which room you are in so I can make a note on our system.’ 9/12/2016, You advised which room you were in and thanked me for the help. 12/12/2016, I advised that the following note had be added to our system ‘Please make sure sam****@****mail.com is always notified of viewings - he does not want his room to be accessed without permission. I have asked for him to put a note on the door if he does not want us to enter. Please make sure you always knock and wait for a reply and leave the rooms how you found them (lights & locks etc). Please copy and paste this into the viewing appointment every time you book this property in so the viewer is aware. JW’ As of the 12th December 2016 I had no further correspondence from you regarding viewings so I can only assume that the issue did not happen again. Regarding the deposit, as you are aware we did not manage your property for the majority of your tenancy. The property was sold during the end of your tenancy and we took over the management in June 2017. In order to return your deposit in a prompt fashion, your checkout inspection was carried out prior to the end date of your tenancy by an NJH representative (28th July 2017) to assess any deductions and works to be completed at the property and return your deposit accordingly. I have no interest in passing the blame or diverting any accountability away from Nicholas Humphreys as we are the managing agent and company you were dealing with directly, this being said, we are unable to action a deposit return until we are in receipt of the required funds. Please be advised, looking through our records, we were still chasing bank details to return the deposit in September, again we are unable to return any deposits without this information. All the best Jodie ------------------------------------------------------------------------------------------------------------------------------------------------------------------- Hi Sam, Please can you contact me directly to confirm which property you lived at as we do not have you on the Nottingham database and I would like to investigate your comment further. Thanks Jodie jodiew@nicholashumphreys.com

Hi Liam, Thank you for your feedback in relation to your experience with our team. We're really pleased to hear you found the process of signing for your student house straightforward and easy. We can't wait for your upcoming tenancy with us! Kind Regards The Team at Nicholas Humphreys Nottingham