Trusted Agent profile · Nottingham
Verified
★★★★★
1,483 reviews across 3 platforms
2 Gordon Road, West Bridgford, Nottingham, NG2 5LN
John Shepherd's office in Nottingham, at 2 Gordon Road, is rated 4.4 out of 5 across 1,483 reviews on three platforms, including 121 Google reviews rated 3.8.
121
Reviews on Google
This office
1,340
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
At John Shepherd, we are the leading experts in helping landlords let property in Nottingham. With our three decades of experience in the property industry, we understand the unique requirements of landlords and customise our advice to meet the distinctiveness of each property. If you are in search of reliable letting agents in Nottingham look no further than John Shepherd. Our dedicated team is committed to seamlessly connecting your property with highly qualified tenants. We work tirelessly to showcase your investment property to the right audience, starting with a valuation.
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
5/5
TrustpilotMaisy has been brilliant
Maisy has been brilliant, I had issues with my utility companies and she steered me in the right direction and made the process stress free
Thank you for your wonderful review, Mark. We are thrilled to hear that Maisy provided you with brilliant support and made the process stress free. We look forward to assisting you again in the future.
5/5
TrustpilotGreat company!
Everybody was so kind and understanding! Such a quick process! I can’t wait to move into my new home!
Thank you so much for your review. We are thrilled to hear that you found our process quick and our team kind and understanding. Wishing you luck in your new home and we are here to support you in the future, if required. Thank you again!
5/5
TrustpilotKelvin Zakeyo was incredibly helpful
Kelvin Zakeyo was incredibly helpful, knowledgable and supportive throughout the whole process! Really happy with the service from him :)
Thank you for sharing your experience. We are thrilled to hear that Kelvin provided you with such helpful and professional support. If you need anything further, please do not hesitate to reach out to us.
5/5
TrustpilotLara's a great property manager
I moved in recently and my property manager Lara Soarswhite has been really helpful. They were some things that needed to sorted out, and she has been understanding and quick to respond with solutions.
Thank you for your review of our services. We are delighted that your experience has been of a high standard and Lara has provided a great service!
5/5
TrustpilotCatie was amazing
Catie was amazing, I had a great experience working with her.
Thank you for sharing your 5* review with us. We're delighted to hear that you found Catie to be amazing and helpful. Thank you again and if you need anything further, please feel free to reach out to us.
4/5
TrustpilotGreat Service!
All the team from John Shepherd were big help from the start. Ellie and Natasha successfully reselling our property on short notice was massive. Natasha Watkins was especially methodical at the end of the process to make sure this crossed the line. Cannot thank them enough.
5/5
GoogleReally grateful for all of Chino’s help! He went above and beyond to understand my situation, found similar properties for me, arranged same-day viewings and was always quick to reply, even on weekends. Really appreciate his effort, patience and support throughout. Would definitely recommend him!
Thank you for sharing your experience Kashish. We are delighted to hear that Chino provided such professional and helpful support throughout your journey. We truly appreciate your recommendation and look forward to assisting you again in the future.
1/5
GoogleNo contact from Chris Marla for the last 3 weeks although we had a follow up call regarding the damp issue in our house aswell as bins. We’ve been given no council bins since moving in (3 months) meaning we’ve had to store bins in the garden. We were told bins were arranged back in September, and they were ordered. However, they haven’t arrived as our property manager ‘contacted someone she knew in the council to buy the bins’ instead of purchasing the bins through the councils appropriate avenue. (This ensures that bins arrive in 10 days at most.) They’ve also refused to give landlord details although the council requested that we contact the landlord following the issues. We were told contractors were arranged to visit to fix the damp in the house, but there’s been no fix in again, in 3 months. They’re an extremely ignorant company when it comes to actually addressing and fixing any issues raised with the house. We waited 1 week after the call with Chris ensuring the issues would be resolved promptly, until we emailed asking what’s going on. Since then we’ve sent multiple emails over the course of weeks but, we’re still being ignored. These issues are also only the major issues regarding the house and don’t even include the dirty oven upon moving in etc.
Thank you for your review, please can you email lily.johnson@johnshepherd.com with details including property address so we can look into this further. Our complaints procedure would sit within the property management team and move upward accordingly, so we need to ensure this process has been followed correctly. Thanks, John Shepherd.
5/5
TrustpilotCatie was a ⭐️ star
Catie was a ⭐️ star.
Thank you so much for taking the time to share your review for Catie and Paula!
1/5
TrustpilotIf I could give zero stars I would
If I could give zero stars I would. If you are a student in Nottingham DO NOT rent with this company. Their communication has been awful from day 1 and we never had any idea what was going on. Any issues we reported weren’t fixed until we had asked multiple times. My toilet was leaking and flooding the bathroom which was an urgent issue and they still took a few days to take action. They never bothered reporting the building lift being broken to the landlord even though we are on the top floor and reported it many times. On the day we moved in we had to spend around an hour and a half negotiating to get our keys on the day we were meant to collect them as they tried to charge us an extra few hundred pounds that we never owed them in the first place. Once we finally got the keys we got to the property and the kitchen hadn’t even been cleaned even though they promised it had and to make matters worse 2 of the 10 bedroom keys did not work. The key collection was scheduled at 4pm on a Friday and they had no out of hours office to contact for help and we didn’t get our new keys for another week. So if anyone is thinking of renting one of their properties I hope this has proven why you should not.
Thank you for your review of the services received, please can you share property details with lily.johnson@johnshepherd.com along with full details of the issues raised so we can ensure this is looked into promptly for you. Thanks, John Shepherd
5/5
TrustpilotChristina Tzemanaki from the compliance…
Christina Tzemanaki from the compliance department was very prompt on getting back to me regarding my request and clarification on the changes in contacts I had. I appreciate in a large company processes are streamlined within relevant departments, however prompt communication with tenants goes a long way. Kind Regards, Ruslana
Thank you for taking the time to share your review Ruslana. We are so pleased to hear of your experience working with Christina and that she prompt and helpful in addressing your request. We really appreciate your recommendation and look forward to continuing to support you.
5/5
TrustpilotVery responsive staff
Caitlin is very responsive and tried to make sure we have a smooth move-in. Much appreciated.
Thank you for your review. We are glad Caitlin was helpful and communicative during your move-in. We appreciate your trust in us and look forward to assisting you again in the future.
5/5
TrustpilotTenill who works at the four oaks…
Tenill who works at the four oaks office has been amazing every time I have needed help and advice she's proven to be super helpful and efficient, always keen to speak with you. She is a credit to your team, many thanks for the help over the last month's especially. Cheers Mel Evason.
Thank you for sharing your positive experience. We are delighted to hear that Tenille provided such helpful and efficient support. We truly appreciate your kind words and value your feedback. Thank you again and we are here to support you should you require our assistance in the future.
5/5
TrustpilotMany thanks to Aleemah
Many thanks to Aleemah, who helped me to resolve the issue of parking tickets and parking fob actively.
Thank you for your review. We are glad Aleemah could assist you with your parking tickets and fob. If you need anything further, please feel free to reach out to us.
5/5
GoogleKayleigh has been absolutely amazing throughout the whole process. It has been a tricky sale but she has kept me informed throughout. Couldn’t have asked for a better person to assist in the process. An asset to John Shepherd. Regards Matt Saunders
Thank you for your review Matt, it is much appreciated! We will ensure that Kayleigh is given the feedback!
5/5
TrustpilotThey are a very helpful branch
They are a very helpful branch, in particular the staff member named Faith was very friendly and polite and made the whole letting process straightforward and stress free
Thank you for your kind review, we will pass this feedback onto Faith
1/5
TrustpilotAppalling experience with John Shepherd
Appalling experience with John Shepherd. After 6 years of loyalty, they have committed gross professional negligence by authorized an early tenant move-out without my consent, breaking a fixed-term contract. Most alarmingly, they have taken unauthorized deductions from my rent account (increasing fees by 2% without a signed agreement). They are also currently ignoring a formal complaint. Absolute lack of integrity and professional standards. Avoid at all costs.
Thank you for sharing your review with us however we are disappointed to hear about your experience and the distress caused. Please reach out to us directly so we can address your concerns and work towards a resolution.
5/5
TrustpilotSophia was exceptional
Sophia has been exceptional,professional and very helpful in all events leading to my family occupying 29 Shepton crescent.
Thank you for sharing your experience. We are delighted to hear that Sophia provided professional and helpful support throughout your journey. If you have any further questions or need assistance, please feel free to reach out to us.
1/5
TrustpilotPoor
Currently having a really poor and frustrating experience with John Shepherd Nottingham. Communication rubbish and customer care rubbish. My sons tenancy ended in June 25 and it's now 8th Nov and no sign of any deposit being returned. Assumedly there is an problem, but JS can't even communicate that there is an issue. On the occasions it is possible to get through, personal phone messages left with with other staff for Saskia not returned. Voice mail not returned. No follow up from a visit by the son to the office. I'm not naive enough to assume there isn't an issue, although I be curious to know why. Saskia/JS - please provide an update.
Thank you for your review of the services received of the service Ian, please can you share property details with lily.johnson@johnshepherd.com so we can ensure this is looked into promptly for you. Thanks, John Shepherd
1/5
TrustpilotOur experience at the end of our…
Our experience at the end of our tenancy was extremely frustrating and disappointing. We were faced with significant proposed deductions from our deposit for cleaning and full redecoration, even though the original check-in report clearly documented existing marks, chips, and general wear and tear throughout the property. They charged 670£ from our Deposits saying for cleaning and redecorating. That's a huge amount.
Thank you for sharing your experience. We sincerely apologise for the frustration and disappointment you faced at the end of your tenancy. We strive to provide reliable guidance and transparent communication, and we apologise that we have fallen short in this instance. Please feel free to reach out to us directly to discuss your concerns further; we are here to help.
5/5
TrustpilotOur current property manager
Our current property manager, Reemi Yasmin, has been e real addition to the team. Previously I have had some managers taht have not communicated well, but Reemi always replies to my emails, explains situations clearly and succinctly and I feel she genuinely does want to help me as a landlord
Thank you for sharing your review with us. We are delighted to hear of your experience working with Reemi and we are so pleased to hear that she has gone above and beyond to support you. We appreciate your recommendation and look forward to continuing to support you.
5/5
Trustpilot5* from Adam
I can't thank Adam Weaver at John Shepherd enough for the support he provided throughout my tenancy. From the very beginning, he was always friendly, professional, and approachable, making the whole experience straightforward and stress-free.
5/5
TrustpilotHighly recommend
they made the process very fast , was very good at keeping in contact within a couple of hours got everything we needed and was consistent with emails and checklists to make sure we was prepared to move , very happy with this company and would highly recommend .
Thank you for sharing your experience, Bobbie. We are delighted to hear that our team provided reliable guidance and was helpful in keeping you informed throughout the process. Your recommendation means a lot to us, and we appreciate your trust in us.
5/5
TrustpilotGreat service!
Maisy has been brilliant, any queries myself and my partner had she answered straight away or found our for us promptly.
Thank you for sharing your experience with us. We are thrilled to hear that Maisy was so helpful and communicative. We look forward to continuing to support you.
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