John Shepherd Nottingham reviews

★★★★★ 5/5

Trustpilot

A couple of weeks ago

A couple of weeks ago, I had a terrible experience with a letting agent while trying to move into a new flat, even forfeiting my holding deposit due to unnecessary, deceitful and ridiculous process. However, when I came across John Shepherd, they were incredibly helpful in finding me a new place. I didn’t have to wait forever for a viewing, as they arranged appointments as quickly as possible. Within a week, everything was sorted, the letting process was quick, efficient, and professional. I’d especially like to thank Faith and Paula for their support! I would recommend John Shepherd anytime, any day.

Sunny · 20 March 2025

★★★★★ 5/5

Trustpilot

I normally deal with Mia Cornwall

I normally deal with Mia Cornwall, who is always very helpful but this week Abbie Clarke answered the phone. She was able to deal with my query efficiently and professionally, thank you

Clare · 29 September 2026

★★★★★ 5/5

Trustpilot

Sophia was great and really helpful.

Petros · 29 April 2026

★★★★★ 5/5

Trustpilot

I had an issue with my shower

I had an issue with my shower, and Sam Richards from John Shepherd Burton on Trent was extremely helpful throughout the whole process. They responded quickly, arranged everything smoothly, and made sure the repair was handled without any hassle. Their professionalism and clear communication made what could have been a stressful situation very easy. I really appreciate the support and would highly recommend their service!

Rachel · 2 September 2025

★★★★★ 5/5

Trustpilot

I rent my property with John Sheppard…

I rent my property with John Sheppard and I have always found Tina Margetts to be of great help. She responds quickly and takes care of my property well. They take great care in managing the property for me and looking after the tenants well.

Miss · 3 July 2026

★★★★★ 5/5

Trustpilot

Great experience!

Must say, fantastic experience being a tenant under John Shepherd, very responsive and helpful. Recognition must be given to the agent handling our property, has been absolutely fantastic, thank you, Geeta for all your hard work and dedication!

Mr · 19 August 2026

★★★★★ 5/5

Google

Without prejudice This review is for Kayleigh McGowan @ John Shepherd Nottingham. Kayleigh had been one of the best estate agents we ever had around us for selling a property. Very direct communicator with very fast responsiveness to all maters during the transaction. Kayleigh’s positive attitude and respecting us was outstanding,joy to work with her. We are very grateful to Kayleigh bringing to the successful completion of this sophisticated transaction. Only the most Highley professional individual like Kayleigh would be able to managed such a wide spread complicated transaction. We are sincerely Gratefully and express our gratitude.

Moshe · 10 September 2025

★★★★★ 5/5

Trustpilot

Kelvin Zakeyo ⭐️⭐️⭐️⭐️⭐️

Kelvin Zakeyo was really friendly and has helped us find the perfect property last minute. We are a group of 5 girls and we’re on the verge of tears trying to find a place for 3rd year until Kelvin stepped in and helped us find a place straight away.

Kenz · 27 January 2026

★★★★★ 5/5

Trustpilot

Rooms looked good for the price

Rooms looked good for the price, spacious enough, good enough window view considering the price. I currently pay more money for less space, so can’t wait to change locations. Kelvin was a great tour guide, had good manners and stayed patient despite running into some problems.

Maanz · 20 February 2026

★★★★★ 1/5

Trustpilot

Poor customer service

Poor customer service. Haven’t had a working fridge for a month and wasted over £100 of food which they won’t compensate. I was told on viewing I would get a parking space and didn’t. Rent is overly priced for this small space apartment. Overall not happy with this service. I’ve had a really hard time during my move. Recurrent letters for electric bill which wasn’t paid before moved in. No one seems to know what they’re doing. First time moving out and I’m really disappointed and can’t wait till the lease ends.

Debbie · 23 July 2023

★★★★★ 5/5

Trustpilot

Customer Service

I had some problems in the past with various personal but having my account overseen by Christina Williams things have changed dramatically. Throughly professional and nothing has been too much trouble. Extremely easy to deal with and a pleasant manner. Thank you

Edward · 17 July 2026

★★★★★ 5/5

Trustpilot

A big thank you to Lara at JS Colmore…

A big thank you to Lara at JS Colmore Row for dealing a late payment issue with the tenant in my rental property.

Chris · 24 November 2025

★★★★★ 5/5

Trustpilot

I have been renting with John Shepherd…

I have been renting with John Shepherd for a few good years now but my experience with Megan Johnson has been nothing less than a 5 star service. She’s has helped me through all the procedures patiently and taking utmost care. Thank you for your service Megan!

Yash · 3 February 2026

★★★★★ 5/5

Trustpilot

Elisha has been very helpful

Elisha has been very helpful, coordinates and answers any queries promptly and thoroughly

Mat · 17 February 2026

★★★★★ 1/5

Trustpilot

Incapable of good service

It never ceases to amaze me of the repellent repugnant nature of estate agents when you ring or email. The worst of these by a country mile is John Shepherds and it’s apparent regardless of which branch you use! Haven’t spoken to them for 20 years due to bad service received previously but did today on someone else’s behalf and they’re even worse than last time! It’s a people business & EVERYTHING revolves around the quality of your customer service, who on Gods green earth trains these people!

Simon · 21 August 2025

★★★★★ 5/5

Trustpilot

Good estate agent.

As a landlord my experience with John Shepherd has been very good, the staff are very polite and easy to talk to. Mia Cornwall the area manager she has been very helpful and professional with all aspects of my queries.

Debbie · 22 July 2026

★★★★★ 5/5

Trustpilot

Amazing service from Kelvin Zakeyo

My agent was Kelvin Zakeyo. He had great customer service and communicated very well throughout the process. He had the patience to take me through every property and was very helpful in navigating my city of interest. I would 100% recommend using this company, especially Kelvin!

N.M · 5 February 2026

★★★★★ 5/5

Google

Great job done by Sam and the manger , very fast professional process and also had understanding and patience until the end , great work from their team.

Rico · 8 October 2026

★★★★★ 1/5

Trustpilot

Refused Viewings Despite Evidence of Affordability and Guarantorcted John Shepherd to enquire…

I contacted John Shepherd to enquire about renting after being made redundant last year. My income position is non-standard because I have a mix of PAYE income, redundancy payment and self-employment income. I explained that I had evidence of funds, could provide supporting documentation and also had a guarantor.

Sara · 19 May 2026

★★★★★ 1/5

Trustpilot

Fraudulent claim of debts

John Shepherd are pursuing false debts. They refuse to provide explanation of the charge and have initiated legal action against me with no explanation or calculation of the claimed debt. They also have the wrong information of my current address and thus I don't believe anything they claim is legitimate. They have refused communication and involved debt collection for a fee that does not exist. Incompetent, dishonest and greedy.

Joe · 3 December 2025

★★★★★ 5/5

Trustpilot

Consistently good and professional service

We've been renting a property through this agency for the last 5 years. Tina's work has been consistently good, professional, and clear at every stage. We've had nothing to complain about throughout our tenancy. Highly recommended for their straightforward and reliable service

Erick · 6 July 2026

★★★★★ 5/5

Trustpilot

Outstanding service from Tina Margetts

Outstanding service from Tina Margetts. She was proactive, professional, and went above and beyond to help me. I am very satisfied with the experience and would definitely work with her again.

Surya · 17 September 2026

★★★★★ 5/5

Trustpilot

Abbie Clark and Kevin Healey have both…

Abbie Clark and Kevin Healey have both been so helpful over the past few weeks while I have been trying to get some maintenance issues fixed. A great team

Vicky · 29 September 2026

★★★★★ 1/5

Google

Left a property 6 weeks ago and we are still waiting for our deposit back or even any communication on what its being withheld - we have called and left multiple messages and asked for email communications and have been told they're too busy. We have had to chase repeatedly and still no information. We moved into the property and found a gas leak which we had sorted by Cadent - called John Shepherd to notify them and they had nothing to say nor issued a new test. Oven Grilled would short circuit the electrics when used - submitted a maintenance on this - no one ever came to resolve. Drains got blocked and sewerage coming onto the drive, submitted a maintenance claim - supposed to respond within 24 hours as we have a newborn, didn't hear from them until 3 days later, by that point we had sorted it ourselves due to the danger. We have paid £600 extra for a dog to cover any damages - have just been told over the phone this morning it doesn't go towards anything and was for 'rent' for a dog. We paid £500 for a professional end of tenancy clean on a very aging property which seems it is being disregarded. Inspection from John Shepherd 2 weeks prior to end of tenancy she said house was kept well and happy with the state of it - she actually also commented that the smoke detectors in there aren't in legal positions. The lack of communication from john shepherd is appalling - we are constantly being fobbed off. On the tenancy portal they have also actually deleted all of our forms so we having no visibility of the contracts nor TDS. Will be moving towards legal action Update - thanks for the 'apology' comment below, but it's pointless emailing you as you don't reply, you have my contact details. I want communication and a resolution not the word apology.

Madi · 14 August 2025