John Shepherd Nottingham reviews

★★★★★ 1/5

Trustpilot

Avoid John Shepherd at all cost!

If you looking at letting with John Shepherd I would seriously think twice! firstly it is really hard to get through, secondly the attitude on the receiving end is not friendly at all! The service is appalling and very disappointing. There is no compassion in the way things are and have been handled and dealt with. My shower broke on a Friday and I was assured someone would come out on the evening or Saturday morning. I have had to pay someone privately just to come out and take a look. John Shepard maintenance have then had the cheek to email me Monday PM after their lovely weekend to see if I can send further information re the shower. They just can’t get the basics right! My landlord is a brilliant person who has been very supportive and has now questioned why he has trusted his property in their hands. We have had nothing but trouble. They are keen to take the rent upfront but the assistant from them had been shocking. I would never recommend this letting agency to anyone. They have caused me nothing but stress. I have had to make alternative plans which has not only added extra costs but ruined my weekend. I am very disappointed feeling let down and disheartened. I hope they can understand how this has made me feel and other people who have been in this situation. My question is how would they feel and respond in my situation.

Majda · 19 May 2025

★★★★★ 5/5

Trustpilot

Catie was very friendly and…

Catie was very friendly and knowledgeable about the property I viewed.

Akash · 30 April 2026

★★★★★ 5/5

Trustpilot

Positive Experience

A shout out to Ross who is awesome! He’s so responsive, fixes any issues super fast, really helpful, friendly, and professional. He’s a great partner to work with and a great ambassador for John Shepherd.

Rachel · 2 October 2025

★★★★★ 5/5

Trustpilot

Catie made everything easy and simple…

Catie made everything easy and simple for us and really appreciate how helpful she was :)

Lewis · 19 March 2026

★★★★★ 5/5

Trustpilot

Fantastic experience

Had a fantastic experience with John Shepherd. Maisy Smith was amazing. Always so helpful and extremely quick to respond to everything.

Customer · 4 February 2026

★★★★★ 5/5

Trustpilot

Caitlin helped to make my move easy

Caitlin helped to make my move easy. I received gentle reminders about any actions I needed to take and Caitlin always responded promptly to my questions and queries. I received a great service, and want to thank Caitlin for making what should have been a very stressful situation, more manageable.

Jacqueline · 25 February 2026

★★★★★ 5/5

Trustpilot

Fantastic service

I have been working with both Lauren Foster and Alan Johnson whilst i have been in rented accommodation, they have been very helpful when necessary, the communication has been professional and affective, have supported both transition's into the property and also upon departure with guidance's that helped this run smoothly, i have been extremely happy with their service.

Donna · 28 April 2026

★★★★★ 5/5

Trustpilot

I just want to recognise Tracy

I just want to recognise Tracy. I’ve worked as a Contractor for Tracy for a long time now and her attitude towards John Shepherd, Contractors, Landlords and Tenants I’ve always found to be very fair. Getting a great balance to satisfy all parties

Simon · 12 August 2026

★★★★★ 5/5

Trustpilot

Kelvin is a True Gent 👍

A young man from John Sheperd Estates called Kelvin Zakeyo was so helpful and kind over the phone. Such a lovely chap who really cares about the customer and goes out of his way to help that person . He has Amazing qualities which shine through . One of the nicest people ever. He is an absolute gem and asset to his profession . Couldn't ask for better .

Rachel · 29 August 2025

★★★★★ 5/5

Trustpilot

Tina is our property relationship…

Tina is our property relationship manager and from our early days Tina and the team have guided us through with any issues or help that we have needed.

Andrew · 21 November 2025

★★★★★ 5/5

Trustpilot

Great lettings team

From the viewing of the property to moving in to help with getting my deposit back. They have been great. Special thanks to Maisy and Charlotte, who have gone above and beyond.

Ben · 14 October 2025

★★★★★ 5/5

Trustpilot

A delightful experience

I worked with Kelvin for viewing and to secure the apartment and he was absolutely delightful. He made the process easy

Alimot · 21 January 2026

★★★★★ 5/5

Trustpilot

Fast and efficient

Kelvin Zakeyo was very helpful with securing our house; he was quick and efficient and answered all the questions we had.

Euan · 19 January 2026

★★★★★ 1/5

Google

Unfairly withholding our deposit. These guys have been unprofessional since the start, everything is difficult and you can never get through to anyone. On countless occasions I’ve been put on hold and told that I’d get a call back straight away- never have they ever called me back. I’ve had to go into the office on multiple occasions to get to speak to someone and time and time again I’m met with ‘ it’s been a week from hell- I’ve not worked through my emails yet’ or ‘ sorry I’m really behind on my emails’. We had a leak in our flat and they sent a plumber- the plumber left a stain from the dye he used to detect the leak and we sent images to ensure we wouldn’t be charged for these and never got a reply. I then went in myself to make sure they had noted this issue and that we wouldn’t have money taken from our deposit. When it came to key handover we got an email a week later charging us £400 for the replacement of the lino floor. I don’t know where they got this number from, but they gave no evidence for this quote and it seems very steep for the area this cheap Lino needed to cover. Over 3 weeks later we’ve still not had our deposit or any communication other than when I rang multiple times and was told we’d get it last Friday - we didn’t get it and then a week later I rang and got told ‘I can’t actually tell you when it will be as I don’t know’. So they must’ve made it up the first time. Thankfully we have the details of our landlord to liaise directly with them about the issues we are having. Would not recommend at all. 0 people skills. If we don’t get our money back by the end of the month (which will be a month after handover) I will be getting our solicitor involved. It shouldn’t be this difficult and leaves me feeling incredibly frustrated.

Beth · 10 October 2025

★★★★★ 5/5

Trustpilot

Efficient work

Joe was a huge help when looking for houses and efficiently getting our details sorted to confirm the house we wanted, would definitely recommend

Lucy · 17 December 2025

★★★★★ 5/5

Trustpilot

We’ve had a great experience with our…

We’ve had a great experience with our property manager Tina Margarets. She is very professional, responsive, and always quick to address any questions or maintenance requests. We would happy recommend her to anyone looking for a reliable and approachable property manager.

PLI · 7 August 2026

★★★★★ 5/5

Trustpilot

Good experience of viewing

Alex was very professional, knowledgable on the property viewed, and easy to communicate with!

Ben · 5 March 2026

★★★★★ 5/5

Trustpilot

Thank you to Millie for being so…

Thank you to Millie for being so helpful and answering queries with urgency she was a star!

Lucy · 7 February 2026

★★★★★ 1/5

Trustpilot

Poor experience

Poor experience, regarding my son, as a joint tenant in a student property in Nottingham. Over inflated claims on damages that were already there. Mould in the property was dangerous. Nottingham City council inspected and had issues with unsafe fire doors, but nothing was done to remedy this, despite numerous complaints. No response to documented evidence. Still owe the tenants the deposit bond, not responding to emails

Robert · 21 January 2026

★★★★★ 5/5

Trustpilot

Monica is handling my student letting

Monica is handling my student letting, she has been very helpful and I thoroughly recommend

Callum · 24 February 2026

★★★★★ 4/5

Trustpilot

Renting with John Shepherd

Throughout my time renting with John Shepherd all of the staff were friendly and helpful. Sue made the moving out/deposit process easy through quick responses and being informative despite me disagreeing with my landlords decisions she helped me through the process.

Hannah · 18 June 2025

★★★★★ 5/5

Trustpilot

Jamie has been really good at his job…

Jamie has been really good at his job and especially good at sorting out problems

Peter · 9 October 2026

★★★★★ 5/5

Trustpilot

Previous to Abbie Clark taking over my…

Previous to Abbie Clark taking over my property management I had a pretty awful experience with a previous manager However since Abbie has taken over it has restored my confidence She is really quick to get back to me and is always helpful

Steve · 22 July 2026

★★★★★ 1/5

Google

I don’t ever leave reviews but our experience here was really bad. If you don’t know your landlord to verify what John Shepherd say I would definitely avoid! They repeatedly told our landlord conflicting information to us. The lies and errors were caught because we knew our landlord personally as well. They must not realise that we talk. Neither of us could trust anything they said by the end. Their communication was so poor, emails were often ignored. I would never use them again.

Freya · 18 September 2025