Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotChasing up money owed to us for a year - not paid.
Throughout our years tenancy with John shepherd we have been chasing up a £100 cash incentive that was originally offered to us for staying on with the company. After numerous emails, phone calls and visits to there office with promises being made to us, we are still yet to be paid. Overall, the management and staff communication at the company seems very poor, and they have very little regard to students.
Harry · 13 May 2026
Agent replied · 15 May 2026
Thank you for your review. We are sorry to hear about your experience however we will be happy to review further to ensure that we can get this resolved for you. Please do reach out to us directly so that we can address and review our communication processes to improve moving forward.
★★★★★ 5/5
TrustpilotAlisha Donalds has been great
Alisha Donalds has been great! always helping me in a quick and efficient way, top tier 5 stars!
Concious · 18 June 2026
Agent replied · 20 June 2026
Thank you for your kind words, we truly appreciate your feedback. We are delighted to hear that Alisha has been so helpful and efficient. Please reach out if you need anything further, we're here to help.
★★★★★ 5/5
TrustpilotMandi Thandi
Mandi was punctual, knowledgeable, polite and friendly. The information was clearly presented and my questions were dealt with thoroughly and quickly. It was a most useful and enjoyable meeting.
Stephen · 27 March 2026
Agent replied · 31 March 2026
Thank you for your wonderful review. We are thrilled to hear that Mandi was able to provide you with all the information you required. Your experience reflects our commitment to providing great customer service, we look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotAleema is very helpful and efficient in…
Aleema is very helpful and efficient in communicating between tenant and landlord.
Mia · 29 July 2026
Agent replied · 4 August 2026
Thank you for taking the time to share your review. We are so pleased to hear that Aleemah has been both helpful and efficient with her communication and we were able to resolve any queries promptly. We appreciate your trust and look forward to continuing to support you.
★★★★★ 5/5
TrustpilotGreat experience big shoutout to Katie…
Great experience big shoutout to Katie Walters who has made my moving in journey very smooth and pleasant !!! Very professional would definitely recommend this agent if you’re looking to rent out!
Sandra · 28 February 2026
Agent replied · 3 March 2026
Thank you for sharing your experience. We are thrilled to hear that Katie provided you with professional and helpful support during your move. If you need anything else, please feel free to reach out to us.
★★★★★ 5/5
TrustpilotExcellent service from the team
Excellent service from the team. Gita has been so helpful and she response promptly. Awesome property manager.
Samuel · 22 June 2026
Agent replied · 24 June 2026
Thank you for your kind words! We are delighted to hear that Gita has been able to provide you with excellent service. We appreciate you taking the time to share your review and look forward to supporting you again in the future.
★★★★★ 1/5
GoogleThis is the worst agency I have used so far. Very poor communication, no responses to voice messages, and after the tenancy ended no one explained what the next steps were or what the process looked like.
Additionally, one of the employees, Ashley ,was rude. He shouted at me over the phone and did not allow me to speak. This is completely unprofessional and irresponsible customer treatment. It reached the point where I had to ask him not to raise his voice at me.
On top of that, he is trying to charge me additional costs due to his own oversight. Before moving out, I left voicemail asked where I should leave the keys and how I could access the electricity meter to take final readings. I waited patiently for three days for someone to respond to my voice messages. Now Ashley wants to charge me extra fees because of this delay, which was not my fault.
I am very disappointed with the attitude of this agency. A professional agency should take care of tenants as well as landlords, not treat them differently. Unfortunately, that is the clear impression I got from working with this agency.
I also strongly believe that phone calls should be recorded for quality and safety purposes, because situations like the one I experienced should never happen.
Boguslaw · 24 February 2026
Agent replied · 10 February 2026
Thank you for your review however we are sorry to hear about your experience with our agency and the poor communication you faced. If you would like to share any further feedback with me at laura.heaven@johnshepherd.com, I will be happy to investigate further. Thank you
★★★★★ 5/5
TrustpilotThe process was explained well and…
The process was explained well and moved on quickly. Kevin Zakeyo was really kind and very helpful. Thank you!
Chioma · 4 June 2026
Agent replied · 16 June 2026
Thank you for your kind words and feedback for Kelvin. We are pleased to hear that the process was clearly explained and moved swiftly. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 1/5
TrustpilotWorst estate agent i have ever come…
Worst estate agent i have ever come across, I would avoid at all costs!! No respect for customers, I was spoken to in a underminding manner and treated unfairly. They lie about properties and lead you to believe that they are a helpful and trustworthy establishment. If you have any self respect for you and your family I would not recommend JOHN SHEPHARD ESTATE AGENTS!
Joanne · 18 June 2026
Agent replied · 20 June 2026
Thank you for sharing your review with us. We are truly sorry to hear of your experience and that you felt let down by us as agent, including being treated unfairly. This is not the level of service we wish to provide and do take your feedback seriously. Our aim is to provide professional and reliable guidance, and we regret any miscommunication that occurred. We would appreciate the chance to discuss your concerns further, so please reach out to us. We are committed to being a helpful and trusted team, and we hope to resolve this together.
★★★★★ 5/5
TrustpilotSam's a star.
The staff at the Burton office, particularly Sam, have been exceptional. Nothing is too much trouble, she always try to resolve any issue with the properties and is proactive in giving support or advice on all things housing. Would absolutely reccommend this company, particulalry if you can deal with Sam at any point!
Sukhy · 11 August 2025
Agent replied · 14 August 2025
Dear Sukhy, thank you for your review. We will ensure the feedback is given to the team!
★★★★★ 5/5
TrustpilotHelpful and quick responses
Christina E. Tzemanaki has been a very helpful and informative property manager. She responds to queries very quickly.
Anisah · 10 June 2026
Agent replied · 16 June 2026
Thank you for your kind words Anisah, We are delighted to hear that Christina has been a helpful and communicative property manager. Our team strives to ensure a positive experience. Please reach out if you need anything further, we are always here to help.
★★★★★ 5/5
TrustpilotThe Agent Kevin was very helpful…
The Agent Kevin was very helpful throughout the entire application process.
Customer · 28 July 2026
Agent replied · 2 October 2026
Thank you for sharing your experience with us. We are delighted to hear that Kevin was so helpful during your application process and able to support you throughout. Thank you again for sharing your review!
★★★★★ 5/5
TrustpilotExcellent service from Tina Margetts & John Shepherd!
Excellent service from Tina Margetts!
I've been really impressed with the service I've received from Tina, my property relationship manager at John Shepherd. She's been responsive and professional throughout, and always goes above and beyond. It's made a real difference to my experience as a tenant, and I'd happily recommend John Shepherd based on the support she's provided.
Thanks, Tina!
Edwin · 20 July 2026
Agent replied · 24 July 2026
Thank you for sharing your experience, Edwin. We are thrilled to hear that Tina has provided you with such professional and helpful support and been responsive and great with communication throughout. We appreciate your recommendation and look forward to continuing our partnership with you.
★★★★★ 1/5
TrustpilotJohn Sheperd - Non Managing Agents
As a prospective tenant I found Shepherd to be attentive and responsive. Having paid my initial rental, there was a remarkable change in their attitude. Immediately after collecting the keys I advised them by telephone of landlords processions being left in the flat and that their inventory report was not worth the paper it was written on, with damaged fittings not listed and assertions made that the property had been professionally cleaned when it was left in a filthy condition. This was confirmed in writing by returning the amended inventory and requesting contact. Despite assurances made to respond, they have totally ignored me. Tenants beware. They are not interested in carrying out their duties as managing agents and you will be ignored based on my experience.
Richard · 19 February 2026
Agent replied · 21 February 2026
Thank you for sharing your experience and we are sorry to hear about the issues you faced after moving in. Should you require further support. please reach out to us directly at laura.heaven@johnshepherd.com so we can address your concerns and provide the guidance you need.
★★★★★ 5/5
TrustpilotAlexander Shomari was fabulous in…
Alexander Shomari was fabulous in offering suitable places and was quick to respond to queries. Happy with the service provided
Haajra · 22 May 2026
Agent replied · 27 May 2026
Thank you for your kind words, Haajra. We are delighted to hear that Alexander provided you with helpful and professional service. Thank you again for taking the time to share and please do reach out if you need anything further.
★★★★★ 5/5
TrustpilotVery efficient service will all…
Very efficient service will all requests actioned quickly (thank you Aleemah Aziz)
Phil · 18 July 2026
Agent replied · 20 July 2026
Thank you for your kind words, Phil. We are delighted to hear that our service was efficient and that your requests were handled promptly. We appreciate your feedback and look forward to working together again in the future.
★★★★★ 1/5
GoogleThey’re as good as scam! Worst experience ever. Viewing arranged for 3 flats. We turned up from london and Leeds. No one turned up. No calls answered. Went to the office which said open till 4 pm but was closed and no calls answered. What a waste of time for NHS workers. Shameful. PLEASE NEVER USE SUCH PEOPLE TO FIND YOUR ACCOMODATION.
Ashish · 4 July 2026
Agent replied · 6 July 2026
Thank you for sharing your experience, Ashish. We are truly sorry to hear about the lack of communication and the inconvenience you faced. This is not the reliable service we strive to provide. We would appreciate the chance to discuss this further and restore your trust in us. Please contact us directly so we can assist you promptly.
★★★★★ 5/5
TrustpilotExcellent Service
Mandi and the team have provided an excellent service to me as a landlord. They are transparent, communicative, quick to help/resolve problems, helpful and very approachable. I highly recommend John Shepherd Estate Agents.
Jane · 8 February 2026
Agent replied · 10 February 2026
Thank you so much for your kind words, Jane. We are thrilled to hear that Mandi and the team provided you with excellent service, we look forward to continuing to support you as a landlord.
★★★★★ 5/5
TrustpilotJohn Shepherd lettings team Burton -on- Trent
Since John Shepherd has taken over the ownership of Acquire, the lettings team at the Burton upon branch has continued to give a high standard of service, dealing with my problems & tenants' problems professionally and efficiently. I can not thank Sam, Brook, Suzanne & Anita enough for the service they provide.
David · 10 August 2025
Agent replied · 17 August 2025
Thank you David for your lovely feedback! We are so pleased to hear your kind words and glad we could help.
★★★★★ 5/5
TrustpilotProperty Manager Maisy Smith was very…
Property Manager Maisy Smith was very quick and helpful in supporting with the reference checks required.
Artiom · 17 June 2026
Agent replied · 19 June 2026
Thank you for your kind words, Artiom. We are delighted to hear that Maisy was quick and helpful with your reference checks. Thank you again for taking the time to share your review and we remain at your disposal if you need anything further.
★★★★★ 5/5
TrustpilotThank you Alisha for your thorough…
Thank you Alisha for your thorough follow up and professionalism.
Inaam · 25 July 2026
Agent replied · 29 July 2026
Thank you Inaam, for taking the time to share your review for Alisha. We are so pleased to hear of your experience and we look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotGreat customer service
I recently had the pleasure of dealing with Mia Cornwall and I couldn't be happier with the service she provided. She keeps you informed every step of the way, goes above and beyond to help you achieve what you're looking for and is proactive in following up with anyone who needs chasing. Her communication, dedication and commitment to her clients are excellent.
HT · 26 June 2026
Agent replied · 1 July 2026
Thank you for sharing your lovely review. We are so pleased to hear that Mia provided you with exceptional service and continually went above and beyond. We really appreciate your feedback and look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotTina Margetts is always very friendly
Tina Margetts is always very friendly, professional and prompt in her responses.
Nicola · 10 July 2026
Agent replied · 14 July 2026
Thank you for taking the time to share a 5* review. We are delighted to hear that Tina has been friendly and professional. We really appreciate your trust in us and we look forward to continuing to support you moving forward.
★★★★★ 5/5
TrustpilotSamantha Richards
Dealing with Samantha is a pleasure. Always positive and helpful. Being a landlord is never easy or straightforward. Sam has helped me so many times and offered sound advice. She listens to understand rather than listening to answer - a rare gift!! So thank you for all your help and advice.
Jon · 11 August 2025
Agent replied · 14 August 2025
Thank you for your review Jon, it is great to read of your experience with us! The Burton branch is currently still open for business. Many thanks, John Shepherd
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
