Bairstow Eves reviews

★★★★★ 5/5

Google

After going down the modern auction route to sale property I can’t recommend Bairstowe Eves enough. Alison was extremely helpful going through the whole process from beginning to end & I was very happy with the result. 5*

Annette · 24 September 2024

★★★★★ 5/5

Google

Callum, thankyou so much for all the support you have given me and putting my mind at ease. Any move in is very stressful but you have helped me every step of the way going far and beyond. People like you is what a company / Estate Agent stabd out and I will certainly recommend Bairstoweves. Thank you so much for all your hard work and your assistance is very much appreciated and will always be remembred. THANKYOU CALLUM YOU HAVE BEEN FANTASTIC! Lydia Alberto

Lydia · 27 August 2020

★★★★★ 5/5

Google

Easy to view and great communication, I did have 3 or 4 people emailing me at different points about the property I was moving into, which made it slightly confusing (eg who to email with questions etc), however all the information was clear and the people I spoke to (especially Sophie) were very nice and friendly and helpful.

Woody · 30 July 2023

★★★★★ 5/5

Google

Wonderful letting agents, Georgia was always dedicated about the house that i want it to rent, She made the process easier which means less stress for me . Thanks so much 🌟🌟🌟🌟🌟 …

Yelitza · 11 November 2024

★★★★★ 5/5

Google

Sophie Buckthorpe has been extremely helpful in assisting us with our student house! She provided us with excellent customer service and fast and helpful replies. It has been a pleasant experience considering that this was our first time renting a house. Because of Sophie, we would definitely use Bairstow Eves again in the future.

Imani · 1 October 2023

★★★★★ 5/5

Google

I recently had the help from Darcy and I couldn't be more impressed with her service. Darcy's professionalism and dedication were evident from our first interaction. Darcy was always available to answer my questions and made sure I felt comfortable and informed at every step. I highly recommend Darcy and the team at Bairstoweves for anyone looking to buy or sell a home.

Xgrace · 2 December 2024

★★★★★ 4/5

Google

We recently used the let only service and I was astonished that my house was rented in 3 days after I purchased it. Tiffany was very quick to take pictures and put the advert on RM. She and other team were helpful, adviced us and did everything they can. Very cooperative and guided us too. I m giving 4 stars because the accounts team deducted money which I wasn't aware. They apologised though but errors related to money matters is unprofessional and unacceptable.

Sandeep · 26 November 2019

★★★★★ 5/5

Google

Lucie very professional. Quick to attend to queries and concerns. High recommended. Made the whole process easy after 7 months of looking for accommodation. It took me less than 2 weeks to get everything sorted and move into the property. If there were 10 stars I would gladly give Lucie and team 10stars.

MACLEAN · 15 October 2023

★★★★★ 5/5

Google

I don’t often write reviews, but wanted to take a moment to acknowledge a member of Bairstow Eves-Nottingham branch team, Sophie. Having lived abroad for several years now, Sophie has managed my property with such care and professionalism that it has made living away so much easier. Whenever I have had any kind of difficulties, Sophie has helped me to resolve them literally within minutes of me contacting her. She always puts my mind at rest and is so super-friendly, she is an absolute credit to your company. Thanks Sophie.

Nicola · 30 October 2019

★★★★★ 5/5

Google

I have been a Landlord for only the last five years or so and during that time I have my properties managed by Bairstow Eves Nottingham. I have a full time job and need reassurance that my properties are being managed well. Which is why I am so happy to be a customer of Bairstow Eves. I have never had a problem that the team have never solved for me, the communication is swift and accurate and it gives me a large degree of ease so I don’t have to worry. I deal with Tiffany, Amy x2 and Sophie, sorry if I missed someone, when I say they are friendly I mean in the sense that I almost feel that we are all friends. I would recommend any new landlord to give them a call. Thank you for being there when I need you. P.

Paolo · 15 October 2019

★★★★★ 5/5

Google

Bairstow eves has been brilliant with letting my property. A special thanks to Georgia who kept me informed throughout the whole process. I am so pleased with the service i received

Ellie · 25 November 2024

★★★★★ 5/5

Google

Barstow Eves Lettings has been my property management company for the past 15 years. They have been fantastic, pleasant and very easy to work with. Highly recommend 👌 …

Wilt · 21 December 2024

★★★★★ 1/5

Google

Absolute mess around! Had a call that the property I am currently tenanted in would be being viewed at 10am on a Saturday morning. I work long hours and Saturday is my one day off so I was already agitated that I would have to be up so early. Waiting until 10:15 and there was still no viewing. When I called up Bairstow Eves they informed me it had been cancelled the previous day and hadn't told me. Shocking customer service.

Connie · 28 August 2019

★★★★★ 1/5

Google

Dear Bairstow Eves, I have approached you due to your brilliant reviews and happy custommers. I can personally say that the service you have delivered to me is under standards - and this is very politely said. Your Estate Agent Callum Polak has showed me a property in Nottingham having all bills included which I liked and agreed to rent. I have asked him to send the Tennant Agreement so that I could read it before signing it. At the moment I was living 2.5 hours away from Nottingham and my reasoning was to read the contract before travelling 5 hours to sign it. This process lasted from November 2018 to January 2019 and my move date was closing in without me actually reading the Contract. Callum Polak has forwarded my emails to Mollie Mann and Sophie Buckthorpe and thse ladies went through all sort of tricks in order to postpone sending the paperwork over: they were promissing to send the contract on the following week, or the next day, or in the following hour. It lasted more than a month. When calling their office,their colleagues were constantly putting me on hold and then telling me these ladies are unnavailable because they were having lunch ( at 2 in the afternoon, at 4 in the afternoon, at 9 in the morning, at 10 am, at 11 am, at any hour I was calling them)or they were out of office and will come back to me on the following day. And this was going on on a daily basis, with the moving date closer and closer. I have finally said that I won't rent the property and I agreed losing my deposit due to this.I was sick of this kind of treatement from Sophie Buckthorpe and Mollie Mann. And then finally they have sent the Contract with a load of mistakes : - the rental fee in the Contract was GBP 150 larger than agreed - even though the property was advertised with all bills included the Contract was stating that bills were have to be paid by me, even though: -I have asked the letting agent to sort out the heating in the bedroom and that was not sorted- and we were in December allready - doors on property weren't closing/openig properly and that wasn't sorted- it still isn't - entry door had a big gap between it and frame and without proper heating winter cold was getting into the apartment -none of my conditions to move in were sorted: heating, hot water, etc. After reading I have asked Mollie Mann and her manager Sophie Buckthorpe to rectify the Contract as per our agreement and send it back. It didn't happend and they were again unnavailable over the phone or email. I have called the Letting Agent Callum Pollak and he promissed all will be sorted and please give me a good review on Google. I didn't get the Contract as requested and still no answer to my calls. So, Callum Pollak, this is my review for you: you are selling properties which are under standards and you promise that problems will be fixed and they arent't. You are also 'unnavailable' over the phone when facing custommers complaints and you don't answer your emails again when facing complaints. MY rating for you: minus one star. Please look for another job. Same for Sophie Buckthorpe and Mollie Mann. When the signing day was actually next day, Sophie Buckthorpe called and asked me to pop in to their office to sign the paperwork. She again promissed the Contract will have all the required amendments and the entry door will be fixed, heating will be provided, windows will be repaired. Next day, the contract had same mistakes: -larger rent -bills not included -the agent was going to contact suppiers in my name and have new contracts in my name for electricity, water, gas, phone,concil tax. We have argued with Sophie Buckthorpe and in the end she had agreed to add one line at the end of the contract: ' Landlord is notifying you that she will pay all bills' . But refused removing all those lines saying that they will contact suppliers. She added another line: ' This line is invalidating lines 2 to 5 '. It still wasn't totally correct but I have signed. Big Mistake ! After two months in the property, Spark has called me asking when I am paying the bills.

Fabius · 28 August 2019

★★★★★ 5/5

Google

Joanne at Bairstow is my letting agent, and she and the team do a fantastic job. A lot of work goes in to letting a house with the upkeep, licecning, tenancy etc, and Bairstow do an amazing job at keeping on top of all of this. Joanne is excellent at keeping me informed and she is always very quick to reply to any of my queries. If you are a student looking for a house or a landlord looking to let, look no further than Bairstow; highly recommended.

Anthony · 29 July 2019

★★★★★ 5/5

Google

As a landlord, I would highly recommend Bairstow Eves. They provide an excellent service and all the staff we have met, or spoken with on the phone, have been fantastic. Dominick Yates-Storey made the initial valuation on the property and was really helpful in answering queries. They then found us a wonderful tenant and there have never been any issues. Due to moving overseas, we have made the decision to sell the property and Bairstow Eves are currently marketing it for us. Claire Jackson and Jack Winfield have both been brilliant, really good at keeping us in the loop and providing advice.

Laura · 29 July 2019

★★★★★ 5/5

Google

I don’t often write reviews, but wanted to take a moment to acknowledge a member of Bairstow Eves-Nottingham branch team, Sophie. Having lived abroad for several years now, Sophie has managed my property with such care and professionalism that it has made living away so much easier. Whenever I have had any kind of difficulties, Sophie has helped me to resolve them literally within minutes of me contacting her. She always puts my mind at rest and is so super-friendly, she is an absolute credit to your company. Thanks Sophie.

Nicola · 29 July 2019

★★★★★ 5/5

Google

Keiran and Evelyn were very supportive and helpful throughout the experience. Were always a phone call away and very supportive of helping finding energy and gas companies as my first time renting.

Kirsty · 4 November 2024

★★★★★ 5/5

Google

Georgia was the agent sorting my new place for renting and was very useful and easy to set all up, which takes the stress off from moving out to a new city. Thanks!

Carla · 10 October 2024

★★★★★ 5/5

Google

Myself and 2 other students got in contact to quickly secure student housing in Nottingham. From day 1, Megan Ashton has been flexible, helpful and has gone above and beyond. She has always replied quickly to our emails, and has always ensured every question is answered. Megan has made what is often a very overwhelming and complex process, very easy and smooth! 10/10!PositiveResponsiveness, Quality, Professionalism, Value

Isabela · 22 June 2022

★★★★★ 5/5

Google

Hi, I just found the property through zoopla and went for the viewing at the neck moment of my viewing time. I really appreciate Kiren shaw from the first moment that I met him he was very helpful and kind to us and he updated every single details to us from the beginning till collecting the keys and he is very polite and patience for every single necessary that I needed. Thanks to u Kiren and Bairstoweves Bhavya

Bhavya · 18 November 2024

★★★★★ 5/5

Google

Great service, I just completed a move into a new place using Bairstow Eves. Grace and Sharon made everything involved as smooth and seamless as possible and went the extra mile to do so with any complications along the way.

Taig · 22 May 2024

★★★★★ 5/5

Google

Kieran and the team have been a dream for us as we move into our rental property! Always in touch with updates and fast to get things moving, not pushy at all and we're overall very pleased and very grateful!

Hannah · 22 May 2024

★★★★★ 5/5

Google

I have recently been dealing with Talea Stanley at Bairstow Eves. Talea has been extremely helpful to me and nothing was too much trouble for her. Talea was polite and friendly to me and found out all the information I required in a very professional manner and quickly too. She was the face of the Nottingham office for me and represented them well. I will definitely use their services again.PositiveResponsiveness, Professionalism

Eileen · 22 June 2021