Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleToday I have received the keys to my new flat and I’m so so excited to move in! Lois has been extremely helpful ever since I said yes to the flat up until sorting out getting the keys, especially with some issues 24 hours before I was due to move in and she got it all sorted, so I will forever be grateful for the graft she put in to get everything sorted to make my move in smooth!
Megan · 22 August 2026
Agent replied · 23 August 2026
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe had a great experience with Sophie Buckthorpe at Bairstow Eves. With only about a month left on our tenancy, we wanted to arrange an extension, and Sophie was incredibly helpful throughout the entire process.
We probably gave her far more work than expected with all our questions and requests, but she was always patient, responsive, and professional. She kept us updated, replied promptly, and made what could have been a stressful situation much easier to deal with.
Her excellent communication and willingness to go the extra mile made a real difference. Thank you, Sophie, for all your hard work and support. We really appreciate everything you did for us and would happily recommend Bairstow Eves because of the service we received.
Manoj · 9 August 2026
Agent replied · 23 August 2026
Thank you for sharing your wonderful experience with Sophie at Bairstow Eves! We are thrilled to hear she went above and beyond to make your tenancy extension process stress-free and smooth. Providing excellent communication and going the extra mile is what we strive for. Thank you for choosing us and for your kind recommendation. It means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI am from birmingham I am in nottingham for some reasons and I have to go to nottinngham branch to completion of the documents. I really appreciate the way they treat me they have fulfilled my all enquiries and sort my things out. Specially thanks to Sophie. I really recommend if anybody wants to sale and let the property visit bairstow eves in nottingham.
Ritima · 19 August 2026
Agent replied · 23 August 2026
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe had an excellent experience renting our property through Bairstow Eves, and we would especially like to highlight the outstanding support we received from Georgia throughout the entire process.
From the very beginning, Georgia was professional, approachable, and incredibly efficient. She guided us through each step with clarity, ensuring that everything was handled smoothly and without unnecessary stress. Her communication was always prompt and transparent, which gave us great confidence and peace of mind.
What really stood out was Georgia’s attention to detail and her willingness to go the extra mile. She was always available to answer our questions, no matter how small, and made sure we fully understood every part of the process. Her friendly and positive attitude made what can often be a stressful experience feel straightforward and even enjoyable.
Thanks to Georgia’s dedication and expertise, the entire renting process was seamless. We truly appreciate all her hard work and would highly recommend her to anyone looking to rent a property.
Thank you again, Georgia, for your exceptional service!
Tom · 10 April 2026
Agent replied · 13 April 2026
Thank you for your fantastic review! We're so glad you had a great experience renting with Bairstow Eves, and we're proud to have Georgia on our team. She always goes above and beyond for our clients, and we're thrilled she made your renting process stress-free and enjoyable. Thanks for your recommendation! Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had a fantastic experience renting my property through Bairstow Eves.I would particularly like to thank Riley for her exceptional help, professionalism, and support from start to finish.
Tida · 16 August 2026
Agent replied · 23 August 2026
Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience with us and we'll make sure to pass along your praise to Riley. Our team is dedicated to providing exceptional service to all of our clients. Thank you for choosing Bairstow Eves! Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe had a smooth and seamless experience going through the process of renting a property, special mention to Sophie for helping us along the way.
Toby · 2 August 2026
Agent replied · 23 August 2026
Thank you for your kind words! We are thrilled to hear that you had a smooth and seamless experience renting one of our properties with the help of Sophie. We strive to provide exceptional service to all of our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleRebecca has been outstanding in helping me rent out my property. From our very first interaction four years ago, she stood out as refreshingly straight-talking, honest, and incredibly reassuring, which made my decision to go with Bairstow …
Anthony · 6 April 2026
Agent replied · 13 April 2026
Thank you so much for your kind words! Rebecca takes pride in providing exceptional service to all of our clients. We are thrilled to hear about your positive experience and we look forward to continuing to support you as a first-time landlord. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGeorgia has been an incredible help to us. She went above and beyond in finding a suitable property for my father-in-law, and she was always pleasant and easy to talk to throughout the process.
Thanks so much!
Nikki · 9 April 2026
Agent replied · 13 April 2026
Thank you for taking the time to share your positive experience with Georgia. We are delighted to hear that she provided exceptional service and made the property search process easy and enjoyable for you and your father-in-law. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleMy experience with Bairstow Eves as my letting agents was fantastic. I particularly want to highlight Georgia, who was outstanding, committed, professional, and always mindful of my requirements for the rental property. She truly made the entire journey seamless and hassle-free.
Georgia Frudd was quick to arrange the property viewing and showed up early, well-prepared and well-informed about every aspect of the home. Her supportive and professional demeanor made a significant impact.
A huge thank you to Georgia Frudd for ensuring this process was smooth and enjoyable!, - Aiyeleso Teslim
ADEBIMPE · 23 December 2024
Agent replied · 28 December 2024
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBairstow Eves - Excellent Service
I had a wonderful experience with Bairstow Eves as my letting agents. Georgia, in particular, was exceptional, dedicated, professional, and always attentive to my needs regarding the house I wanted to rent. She made the entire process so much easier and stress-free.
Georgia promptly scheduled the property viewing and arrived ahead of time, fully prepared and knowledgeable about every detail of the property. Her helpful and professional attitude made all the difference.
Thank you so much Georgia for making this process smooth and pleasant!
Hisham · 25 November 2024
Agent replied · 9 December 2024
Many thanks for your fantastic 5* review Hisham. I will of course pass on your kind hearted words to our Nottingham branch. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbsolutely thrilled to share our experience with Kofi, our amazing estate agent! From the moment we began our journey to purchasing our first home, Kofi was there every step of the way, making the process not only smooth but genuinely enjoyable.
What truly stood out was Kofi’s responsiveness and professionalism. No question was too trivial for him, and he always made himself available to provide insights and support. His attention to detail and proactive approach ensured that we were never left in the dark, easing any apprehensions we had as first-time buyers.
We couldn’t be happier with our new home, and we owe a huge debt of gratitude to Kofi for making it all possible! ❤️🏡✨
Sekai · 9 November 2024
Agent replied · 9 December 2024
Thank you for your terrific 5* review and for your complimentary comments Sekai. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRylie was great help with moving into my room! Thank you so much
Maryam · 16 August 2026
Agent replied · 23 August 2026
We're thrilled to hear Rylie provided outstanding assistance during your move! Your satisfaction is our top priority and we're always happy to help. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleBairstow eves were really efficient when sorting student housing. Georgia was great
Jess · 16 August 2026
Agent replied · 23 August 2026
Thank you for your kind words! We strive to make the process of finding student housing as smooth and efficient as possible. We're glad that Georgia was able to provide excellent service. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had an excellent experience with Bairstow Eves in Nottingham. Sophie and Darcy were outstanding throughout the entire letting process. Sophie’s deep knowledge of the local market and her prompt, detailed responses made everything seamless. Darcy was equally fantastic, always friendly and proactive in ensuring everything was handled smoothly. Both went above and beyond to make sure I was well-supported and informed at every step. I highly recommend Bairstow Eves for their professionalism and exceptional service, Sophie and Darcy truly made finding my perfect property a stress-free experience.
Amal · 24 September 2024
Agent replied · 24 October 2024
Many thanks for the fantastic recommendation and 5* review. Thank you Amal for your kind words which I have passed onto Sophie, Darcy and the Nottingham team! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGeorgia was so smiley and cheerful she really is the best
Yasmin · 2 August 2026
Agent replied · 23 August 2026
Thank you for your kind words! We are thrilled to hear that Georgia's positivity and friendly demeanor made your experience with us even better. We pride ourselves on providing exceptional service and will make sure to pass along your feedback to Georgia. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI’m truly happy with the service I received from Bairstow Eves. Especially thank you Tamara Taylor and Sharon for your excellent, professional and efficient service🙏 …
Iderjargal · 11 April 2026
Agent replied · 13 April 2026
Thank you so much for your kind words, we are delighted to hear about your positive experience with Tamara and Sharon. We pride ourselves on providing exceptional service for our customers. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleIf you want your deposit back I would heavily advise you not to go to this establishment.
In the invoice vague prices were listed and they we’re not willing to provide further evidence and disclose what certain terms mean.They provided me a poor looking Invoice that seemed unprofessional and made on the spot with no VAT details or contact information to the cleaning company.I asked for further information and they said and I quote “we are not obligated to provide them”.
I have expressed my doubts on the legitimacy of the vague wording on the invoice such as “deep clean flat”and “grubby doors”.. I have deep cleaned prior to leaving left minuscule things that weren’t cleaned ..
Additionally, for people who are not British they would speak to me in a condescending and rude manner despite being a paying tenant ...especially Sophie Buckthrope.
I’m not even a tenant anymore and they’re asking me about keys for the letterbox… as a real estate agent and me no longer being a tenant for 2 months now …that’s YOUR job to figure it out not mine…how unprofessional..When they need something they’ll contact you for their own benefit at your own inconvenience but if you need something they’ll treat you like rubbish.
Reem · 16 August 2024
Agent replied · 23 August 2024
Hello Reem, thank you for sharing your feedback. We're sorry to hear about your experience and would like to address your concerns. Please contact us at review@countrywide.co.uk so we can assist you further. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRylie was great. Thank you for all your hard work!
Malang · 2 August 2026
Agent replied · 23 August 2026
Thank you so much for your kind words! We're thrilled to hear that Rylie provided excellent service. We appreciate your support and look forward to continuing to exceed your expectations. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleExcellent service received from Bairstow Eves Lettings Nottingham over the last 4 years. As a new landlord the knowledge, guidance and support I received from Sophie was indispensable; finding tenants and managing the property. This professional service continued until I sold the property last week; Sophie and her team have always been helpful, friendly, polite and nothing was too much trouble. I wouldn't hesitate to recommend Sophie and her team. Lorraine Edwards
Kevin · 14 December 2024
Agent replied · 28 December 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation Kevin! Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleWe have had nothing but issues with Bairstow Eves since we rented a property 3 years ago. We have received chasing emails for rent that they had misplaced, a breach of contract warning for a property inspection that was booked and not registered on their system and countless more issues. We had so many issues with the property when when we first moved in and it took weeks/months to get the smallest problems resolved. Countrywide are even worse - Would not recommend.
Alicia · 14 June 2024
Agent replied · 21 June 2024
Hi Alicia, we are sorry to hear about the issues you have experienced with Bairstow Eves. Your feedback is important to us, and we would like to address your concerns. Please contact us at review@countrywide.co.uk so we can further assist you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently had the pleasure of working with Dylan at Bairstow Eves to rent a property, and I couldn't be happier with the experience. From our first interaction, Dylan was incredibly professional, responsive, and attentive to my needs.
He took the time to understand exactly what I was looking for and found the perfect property that met all my criteria. Dylan's extensive knowledge of the local area truly stood out. He was always available to answer my emails and made the entire rental process stress-free.
Thankyou
Brad · 14 June 2024
Agent replied · 21 June 2024
Hi Brad, thank you for sharing your positive experience working with Dylan at Bairstow Eves. We're delighted to hear that Dylan's professionalism and local knowledge made your rental process stress-free. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleImogen was very helpful her communication between my self and landlord was amazing and overall she was very polite would definitely recommend
Veronika · 6 April 2026
Agent replied · 13 April 2026
Thank you for the great review! Imogen is a valuable member of our team and we're so glad to hear she provided excellent communication and service. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleImogen was fantastic, very helpful throughout the entire process. She answered all of our questions and helped us a lot.
Steven · 10 April 2026
Agent replied · 13 April 2026
Thank you for your kind words, we are so happy to hear that Imogen provided excellent service and assisted you every step of the way. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI’ve been a tenant with Bairstow eves a few years now and Amy Ashfield has always been really polite, helpful and quick to respond :) Thanks!
- I was with them for 5 years in the end and I can only say good things about them. Sophie and Amy were fantastic and maintenance are absolutely on it. They chase all the repairs and keep you up to date, they want to ensure that you’re happy too, they care for the tenants and the landlords alike. I can’t recommend them enough. I miss their professional and friendly handling of all my issues already. Thanks for 5 years of top notch service ❤️
Amy · 22 April 2024
Agent replied · 21 June 2024
Many thanks for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
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