Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
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5/5
GoogleFirst class customer service from initial valuation to completion of sale. The sale of an elderly relatives property was sensitively handled and we were expertly guided throughout the whole process. Can't thank the team enough. Wouldn't hesitate to recommend to anyone and goes without saying that we would use again if the need arose.
Tracey Β· 24 July 2024
Agent replied Β· 23 August 2024
Thank you for your excellent recommendation and 5* review Tracey. Kind regards, Lucy, Customer Relations.
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5/5
GoogleThanks Shanna for helping me to rent a dream house. She is very helpful, very knowledgeable and nice. Recommended finding a property by her!
Michelle Β· 28 June 2023
Agent replied Β· 27 August 2023
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
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5/5
GoogleWhat a great experience!! Nadine Saunders was extremely, knowledgeable, helpful and was an excellent communicator β¦. Great service
Justine Β· 26 November 2023
Agent replied Β· 25 March 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
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5/5
GoogleHighly recommend letting a property through Kieran at Barstow Eves, we had a nightmare with a previous estate agent and he managed to get us into our property really quick and efficiently. He was able to answer all questions and made the whole process as smooth as possible πβ
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William Β· 24 September 2024
Agent replied Β· 24 October 2024
Many thanks for the fantastic recommendation and 5* review William. Kind regards, Lucy, Customer Relations.
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5/5
GoogleJillian has been super great, without her I wouldnβt of fount my new perfect home. She always stayed in touch with me and helped me every step of the way. Such a wonderful lady thank you so so much for everything Jillian.
Monica Β· 23 March 2021
Agent replied
Thank you for your wonderful 5* review. Best wishes Lucy, Customer Relations.
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5/5
GoogleI would 100% recommend Bairstoweves Nottingham but especially recommend Talea she has been very helpful with helping me find the perfect property to rent and also helping me with the application process, brilliant branch! Thank you for all your help Talea :)
Myah Β· 23 March 2021
Agent replied
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
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5/5
GoogleI was shown round a property by Mollie Squires. Although the property wasn't quite what I was looking for Mollie was so personable and engaging....a fantastic ambassador for the company. My lasting impression was of how professional she was.
Nick Β· 16 October 2021
Agent replied
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleOur contact person Mollie was absolutely lovely and always made sure we had all the right information. Going through multiple other agents I have to say this was the best experience. Thanks Mollie!!PositiveResponsiveness, Professionalism
Bhavna Β· 22 June 2022
Agent replied Β· 21 June 2024
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
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5/5
GoogleMegan was extremely helpful when sorting our application for our student housing. She's been very understanding through such extraordinary circumstances and helped to make the process stress-free and transparent. I would highly recommend her to anybody looking to rent a property in Nottingham!
Emily Β· 5 November 2020
Agent replied
It's really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
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5/5
GoogleVery smooth renting process.
Both Carla and Sophie were very helpful throughout. Kept me informed with updates as to move-in dates, and helped me move in earlier than expected.
Everything was explained thoroughly and they got back to me promptly when I had any queries.
Thanks again for your help.
Miles Β· 28 August 2016
Agent replied
Thank you Miles, best wishes, Mark
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5/5
GoogleI highly recommend Shanna Seaton at Bairstow Eves. I had a marvellous experience. The process was fast and smooth. She explained in clear, understandable terms for me.
Martha Β· 28 February 2023
Agent replied Β· 27 August 2023
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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1/5
GoogleThe whole branch at Sherwood Nottingham are rubbish. The worst one being Jacob Richardson who is new homes manager but us always clueless. I have sent him email and itβs over 2 months he hasnβt responded. He thinks itβs ok to do this!!. When you call him- he never answers his calls and tells his colleagues to cover up for him saying heβs not around, heβs on the phone etc etc etc. he needs training on good customer service!! Rubbish service from him. Wonβt be ever using them again!!
Stuart Β· 27 August 2022
Agent replied Β· 27 August 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
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5/5
GoogleI rented a property with this bairstow branch for just over two years. Throughout the whole process of viewing the property and the application process, everyone was nothing but helpful. When I first got the property it was in the initial stages of the covid lockdown, and the staff honestly went above and beyond, before they closed to help us move in etc. Whenever I have phoned for advice, questions or to report an issue with the property, I am greeted by the most loveliest and polite people. This is by each member of staff.
An example is my shower broke down in December, and within a week it was sorted. Thanks to their amazing coordination and communication.
I honestly think all the staff here create such a welcoming and positive environment for customers.
Kathryn Β· 27 August 2022
Agent replied Β· 27 August 2023
Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.
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1/5
GoogleDisappointed and would not use again. We viewed a property twice. No call back after either viewing despite making our interest clear in the follow up calls we had to make. We tried to call to make an offer and were told someone would contact us. This didn't happen. We walked into branch today to get an answer and were told it has been sold. No attempt was made to contact us since our second viewing.
We are cash buyers and will now take our business elsewhere. We are working with about 5 Estate agents and none of the others have been this poor. We were warned about Bairstowe Eve's lack of customer service but thought we'd try. Sharing this warning to save others similar experiences.
Sabrina Β· 27 August 2022
Agent replied Β· 27 August 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
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5/5
GoogleKieran and Elena were very helpful and helped us complete paperwork very quickly. Got the property cleaned professionally and made everything very clear and concise.
Lucy Β· 29 April 2023
Agent replied Β· 27 August 2023
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
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5/5
GoogleI thought through the pandemic it would be impossible to find a new home but Jillian has been absolutely great from start to finish. I would definitely recommend her. Great staff and such a good estate agent. Thank you again Jillian!
Chloe Β· 23 March 2021
Agent replied
Many thanks for your amazing 5* review and recommendation. Best wishes Lucy, Customer Relations.
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5/5
GoogleWe have been using the team here at Bairstow for many years now. Extremely happy with the service levels and great staff to deal with
Thanks Rebecca
Pinda Β· 29 January 2023
Agent replied Β· 27 August 2023
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
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5/5
GoogleShanna has been really helpful throughout the whole process of applying for and renting a house. It was a speedy and easy process all thanks to her!
Monika Β· 29 January 2023
Agent replied Β· 27 August 2023
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleTalea has been really helpful and supportive over the last few weeks . Sheβs been very responsive and gone out of her way to help sort problems out with our flat
Fuzion_ Β· 27 August 2022
Agent replied Β· 27 August 2023
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleNadine from the Nottingham Bairstow Eves has been dealing with my old and new property recently and she's not hidden anything from us, told us everything we need to know and has told us at a fast pace too. Always consistent in checking in and getting the latest information and she's always on the ball. If you need anything, Nadine pretty much has it. Thank you for your assistance in my move Nadine. It has been a great transition.
Luke Β· 27 August 2022
Agent replied Β· 27 August 2023
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
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5/5
GoogleWe just recently used Bairstoweves to begin renting our first property. Our letting negotiator Kieron was extremely helpful, and got everything sorted promptly as we had very little time. Thank you
Catherine Β· 27 August 2022
Agent replied Β· 27 August 2023
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI cannot recommend Bairstow Eves Nottingham branch highly enough! I've been using them since 2018.
They are completely professional, warm and friendly. Particular thanks to Amy Ashmore, Rebecca Humber and Georgina James.
A wholly positive experience!PositiveResponsiveness, Quality, Professionalism, Value
Chitra Β· 22 June 2021
Agent replied Β· 21 June 2024
Itβs really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
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5/5
GoogleKieran was really helpful in getting us into our new property quickly - Thank you Kieran!
Rosie Β· 26 November 2023
Agent replied Β· 25 March 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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5/5
GoogleFantastic service from Amy at Nottingham Bairstow Eves. Came out to value my property for rental. Very professional and polite and provided a fantastic service. Property went to market and a tenant was found within a week! Fantastic team and brilliant service, would definitely recommend!
Daisy Β· 29 July 2019
Agent replied
Many thanks Daisy, for your fantastic 5* review and recommendation. It is great to read that finding a tenant for your property went so well and the service from the team was professional and effective. Best wishes, Tracey.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.