Trusted Agent profile · Nottingham
★★★★★
774 reviews across 2 platforms
238 Southchurch Drive, Clifton, NG11 8AA, Nottingham, NG11 8AA
Bairstow Eves's office in Nottingham, at 238 Southchurch Drive, is rated 3.2 out of 5 across 774 reviews on two platforms, including 150 Google reviews rated 4.9.
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
5/5
GoogleCountrywide were excellent! Our mortgage advisor Samuel Newman Earp was so friendly and always kept us up to date with things.He also helped us with filling out documents etc.We would highly recommend countrywide to friends and family:-)
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
5/5
TrustpilotI can’t fault Lauren😊 sales negotiator…
I can’t fault Lauren😊 sales negotiator at the Hucknall office. She is friendly, professional and very knowledgeable in our house search. Nothing is too much trouble for her and although I have only met her the one time, she has left a lasting positive memory. Thank you Lauren
5/5
GoogleIf you are thinking of selling your house this is the place to,All staff at the clifton branch are great,Emma I would like to say thank you as you go above and beyond to help your clients and nothing is to much trouble for you.
5/5
GoogleI am very pleased with the service I received from Bairstow Eves and Emma Sherwin on property purchase. From the begining to the end Emma Sherwin showed patience and understand my situation. She was very professional and attentive through out the process of our purcharse. Thankyou so much.
Many thanks for the fantastic comments and 5* review Josna. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotNot real good approach
5/5
GoogleVery professional no problem’s always answer the phone or get back to you immediately. Recommend.
Thank you so much for the kind words! We take pride in our professionalism and prompt communication with our clients. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleSam is an excellent mortgage advisor always help to assist where he can and very knowledgeable, I would happily recommend Sam to friends and family needing a mortgage advisorPositiveResponsiveness, Professionalism
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
1/5
TrustpilotI would advise everyone to avoid …
I would advise everyone to avoid Bairstowe Eves Great Barr. We received very poor disorganised service in our case. It all started badly with them getting our property mixed up with another! It ended badly with it taking 5 months to sell to our very keen cash buyer. When this same property was purchased in 2003 it was all done in less than two and a half months, obviously Bairstowe was not involved.
1/5
TrustpilotWish I used an alternative agent.
Most expensive agent we had come to assess our property. Did the bare minimum at every step of the way and were not helpful in any way imaginable. Did not want to get involved in anything and we were left to do our own sales & purchase progression while paying a hefty premium for the privilege. My advice would be to avoid Bairstow Eves and use a cheaper agent, while you'll still have to do a lot of the legwork yourself, you'll save yourself thousands of pounds.
1/5
TrustpilotMoved out of a rented property…
Moved out of a rented property 29/07/2024. Chased and chased for updates about my deposit being returned only to keep being informed we are awaiting details from the landlady. According to my tenancy agreement I should have been informed within 10 days of any ‘proposed’ deductions. 3 weeks on and no further forward. If I was in breech of the tenancy agreement they would be quick to act but when it’s the other side.. nothing!
5/5
GoogleI have used this Estate Agents quite a few times now for purchasing and selling, also mortgages, and have found the whole team very easy and very friendly to work with. Would definitely recommend them to anyone. Can’t fault them on the service I’ve had over several years. Only wish Solicitors would be the same.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotThe Nottingham branch made many…
The Nottingham branch made many promises of selling our property. Apart from taking photos and uploading to Rightmove they did nothing to sell our property. In fact their internal procedures and processes showed a high level of incompetence. Feedback was negligible and market information nil.I do not see what this company’s value proposition is?
5/5
GoogleSteve, and Team… thank you so much for helping me once again! After selling our parents property (after they passed away), i said to Steve ‘if i ever decide to sell my house, i’ll come back to you’… and 5 years later, i did! Great team, no question that i would recommend them for all property transactions!
Wonderful to read your 5* review and thank you for taking the time to leave our local team such brilliant comments! - Kind Regards, Scott @ Customer Care
1/5
TrustpilotOne of worst letting agent
One of worst letting agent , they don’t have any ethics, they just need money 💰, worst customer service, we got a flat for rent in worst condition, they gave without cleaning, used toilet didn’t even flush , really shame on them, when we gave a complaint they didn’t even apologise, and flat is also worst condition, it needs to refurbish but gave for rent. Full of oily kitchen, got shocked after seeing bathroom. Owner will not pick calls, this letting agent will not take responsibility, but they signed on behalf of owner on the agreement. But surely I will not leave them, I’ll post in every forums.
5/5
GoogleAll the team at Bairstow eves clifton are always ready to help. Photographer of the year award should go to Stephen singleton, and who was also always available to take any questions and chase up enquiries on our behalf. Emma who managed our sale was alway lovely to talk to and put a lot of effort into getting our sale through as quick as possible. To all the team at Clifton thank you very much!PositiveQuality, Professionalism
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
1/5
TrustpilotAdvertised flat for sale with a alloted…
Advertised flat for sale with a alloted parking space, then to be told I could only park my car in a very small space tight up against a wall, the space was smaller than my car, I don’t have a big car. I made it quite clear to Bairstow Eves that I only considered the flat as it had parking, not alloted small smart car only parking! The lies continued with this firm and they just repeat themselves like parrots. It has cost me 2.5k in fees and I have to pull out so a chain of 4 people before me are also going to be effected, I was literally at contract stage, the stress is unbearable that I and others are now going to suffer. I do NOT recommend this company, their tactic is also to say to the seller while you are there, oh don’t forget you have a viewing later and 2 further ones booked in! This is pressure selling and more than likely lies. The management guy that runs the upkeep of the building told me that if I couldn’t park there that I should have my licence taken away, change your car to a smart car! His rudeness continued until I was left in tears, the agent just stood by and did nothing! Avoid this company, they talk the talk but never follow through.
5/5
TrustpilotSuperb communication and prompt…
Superb communication and prompt responses from Eilish. Dealt with my concern about a property that is managed by yourselves with care and empathy.Thank you Eilish.
1/5
TrustpilotI don’t just make reviews unless I have…
I don’t just make reviews unless I have to. But a family member has their house for sale with B&E. and quite frankly from what I keep hearing it’s not a very good service at all. I also did my own way of contacting as a perspective buyer. 5 times I made contact with the local branch and not once have made contact over the property I was enquiring about. It also concerns me that there is no main number to call them apart from the local branches which if they are not providing a good service it will be there word against yours over any complaints to head office. So they have eliminated anyway of taking an issue higher than the branch. Which you need to ask do you want sell or buy a house from this organisation ? Also my family member had their house reduced without any written confirmation of them taking this action. So it would appear they can do pretty much what they like in terms of when it suits them rather than what suits there customers.
5/5
GoogleJoe arranged the remortgage for our property, as we wanted to build a rear extension. The whole process was simple and smooth, and Joe was nothing less than professional and helpful throughout. Highly recommended.
Thank you Philip for recognising Joe with your 5* review and it is great to read that you would recommend out remortgaging services to others. Kind regards, Scott.
5/5
TrustpilotThe customer service base on day to
The customer service base on day to when I received the house. It was the fastest letting so far and all thanks to Grace with her excellent communication and guidance during the whole process
1/5
TrustpilotTotal failure in Hucknall
Total failure. Rude and unprofessional staff. Very few viewing of the house. Promised communication failed to happen as the norm. Poor quality photographs of house and near illiterate description of house and garden. Agents appear to be in league with the one buyer to get a cut down price so the house could be rented out by them. If you want to sell a home in Hucknall try another agent.
5/5
GoogleGreat service from initial valuation to completion. Many thanks to Steve, Carolyn, Emma, Alex and any of their colleagues I may have forgottenPositiveResponsiveness, Quality, Professionalism
Thank you for your amazing 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotThis is the worst Estate agent
This is the worst agent, avoid them at all costs. They are a complete shambles, they charge through the nose, and really haven't got a clue.
1/5
TrustpilotVERY poor service
I have a buy to let property in Barking bought from and managed by the local Bairstow Eves office. I'm VERY unhappy with the service I receive from them. I pay a monthly service charge and yet get no service.Every month, the rent paid to Countrywide by Housing Benefit on my tenant's behalf goes astray. Every month it takes weeks of emails to trace the money despite my tenant sending a reference number. Housing Benefit have invited Countrwide to sign up to the landlord's portal so they know exactly when the rent is being paid. I have no idea whether Countrywide have signed up because neither they nor the Barking office respond to my emails. The January rent has not yet been paid to me. This is causing problems with mortgage payments, service charges etc. I'm certain my tenant is not the only person in receipt of Housing Benefit that Countrywide deal with and yet they seem to have no system for dealing with what is after all public money.When I tried to submit this on your feedback form, this is what I gotWe're sorry, but something went wrong.If you are the application owner check the logs for more information.
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