Bairstow Eves Clifton reviews in Nottingham

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would

If I could give 0 stars I would. Bairstoweves is an absolute and utter disappointment to say the very least. We are students, looking for housing and now we do not have a place to live and will likely not find anywhere due to us cancelling many other viewings thinking we had a house. They pressured us for money to secure the property which they are not returning to us immediately despite initially giving the property to us. They then proceeded to tell us an hour after signing an agreement that they had already given it away. Definitely do not recommend for students especially.

Buse · 26 November 2018

★★★★★ 1/5

Trustpilot

complete incomepetence

Oh, where do I even begin with this glorious letting agency? If you're looking for a masterclass in ignoring customers, avoiding responsibility, and achieving absolutely nothing, then look no further! These guys are true professionals, professionals at not responding to emails, never answering phone calls, and generally doing less than the bare minimum. In fact, I think they’ve elevated “doing nothing” to an art form.Need something fixed? Good luck with that! Expecting a response to your tenth email or phone call? How adorable of you to think that would happen. They’ll take your money with the kind of enthusiasm you wish they showed for literally anything else, then proceed to vanish like Houdini.Recommending this agency? Only if you enjoy watching a slow-motion disaster unfold in real-time. If “complete incompetence” is your vibe, then these guys are your perfect match. Stay away, unless you want the full experience of banging your head against a wall while screaming into the void. Absolute shambles. Even one star is far too much for the customer service, or rather lack of it, they 'provide'. This is a joke! Stay away from this agency if you can. Even the complaint team (nicely called customer care team... lol) don't get the grip of what they are for.

Aga · 16 October 2024

★★★★★ 5/5

Google

I am not sure I could have had a better experience with another estate agent besides Bairstow eves. They are top in the list of the best local estate agents you can think of, all thanks to their in dept knowledge of the property business and the staff high level of professionalism. I would always recommend Bairstow eves.

Martin · 26 April 2024

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID Ockendon Branch

I wished i had looked on here before i used them to sell my flat. Avoid at all costs. There is a a number of lies that were told by the staff1). they told me they only offer a fixed fee, but then told my neighbour a few weeks later that they offer a percentage. Even when i asked for an explanation of this I never got a response. How can you expect someone to make an informed choice if you withhold information.2) I was told the purchaser was in a position to move quickly. I was informed by the staff that she purchaser had applied for her mortgage, then i was told they had problems with the computer system (for 3 weeks), then the rates had changed and they were arguing with the bank trying to get her the initial rates. This is complete nonsense as the rates are what they are and if you don't get the rate you want then you go else where. All in all the purchaser took 9 weeks to apply for a mortgage and when I had asked them to put the property back on the market they did not. Unfortunately as I had moved to another part of the country, i could not easily go back. Even the after sales lady for the estate agent for the property i was buying stated that Bairstow Eves did not know what they were doing, and what they were saying did not make sense. 3) I was told to pay for this package and you would get money back, which never happened. Then when i questioned this you only get it back if you use the country wide conveyancers However, this was not explained at the time, again withholding information. On top of that they charge you for pictures. They would not listen regarding the price i wanted the property to be listed at making an excuse it would get lost in the search. That is utter rubbish as i had paid for premium listing, and you can filter the results. They listed parts of the property wrong, and even though i contacted them it was never fully fixed. They are the reason estate agents are hated, and if i found my dream property and it was listed with bairstow eves i would leave it.

Gillian · 6 August 2018

★★★★★ 5/5

Trustpilot

Excellent support and communication, Thank you

Claire is an excellent case manager and was able to chase my transaction with multiple other parties and I credit her with my completion date being two or more weeks sooner than it would have been without her.The whole team are really helpful and professional. Thank you to all of you. I didn't realise how important the team would be after the offer was accepted, but I'm so glad I chose you.

Ellie · 6 May 2021

★★★★★ 5/5

Google

Sam went above and beyond and was more than helpful with the whole thing, willing to explain everything thoroughly, nothing rushed, plenty of time for questionsand very dedicated to his job. Made a stressful process very calm. Very professional too.PositiveResponsiveness, Quality, Professionalism

Beth · 24 October 2020

★★★★★ 1/5

Trustpilot

Underhanded business practices and unbelievably poor customer service.

As a Landlord I signed up to Bairstoweve's "Full Management Service", their most expensive option. Thinking that it would obviously cover all the costs of managing the property for me. It did not.

Joe · 6 March 2026

★★★★★ 5/5

Google

Just sold my property with Bairstow Eves and it was a great experience. The team were friendly, professional and always on hand to help. Alex was very good! Would highly recommend. Thank you so much 😊 …

Rebecca · 24 October 2021

★★★★★ 5/5

Google

Excellent service from valuation by Stephen to completion. Emma communicated with us at every stage, even when couldn’t get a reply from our solicitors. She went over and above to keep us in the loop. Best estate agency we have ever used. Would highly recommend.

Janet · 10 November 2024

★★★★★ 5/5

Trustpilot

Very happy with Purley Branch

The start of the process was excellent as Bella got my property on the market really quickly and I soon had viewings and accepted an offer. Unfortunately, the process then all went a bit wrong once it went to the solicitors. Frustration was mounting rapidly but the advice I was given from Bella and James was, in retrospect, absolutely right and I'm glad I stuck with it. They were instrumental in getting the problems resolved and the sale has now gone through. Later than hoped but I can now see that given the issues this really was as quick as it could have been so I'm very happy.

Customer · 8 June 2017

★★★★★ 1/5

Trustpilot

This is a review left by a Landlord

This is a review left by a Landlord, bunch of con-artists, dishonest and I have never met a bunch of such deceitful people.They cannot tell the truth, they play both sides and are extremely poor at that. Make up fantasy stories, quote law which none of them are qualified to do. I feel sorry for tenants having to actually sit and listen to their complete and utter rubbish - thankfully I do not need them and would never use them again. Even if I had a shed for rent I would not give it to these bunch of jokers. That is the service from Nottingham Maid Marian Way lettings department.

Will · 4 June 2017

★★★★★ 5/5

Trustpilot

Great service from Kevin at Norbury branch

Kevin Velaj worked so hard for us with great advice, honest valuation and excellent communication.

A · 16 July 2026

★★★★★ 5/5

Google

Can’t thank Sam enough for all his help during the whole process during buying our first home. From start to finish Sam kept me updated with everything. I would highly recommend him to anybody needing a mortgage advisor!PositiveResponsiveness, Quality, Professionalism, Value

Georgina · 24 October 2020

★★★★★ 1/5

Trustpilot

Non existent communications or professionalism.

We initially contacted this estate agency through Rightmove for a property valuation, and they were quick to respond, which led us to book an appointment. After the call, we received several follow-up messages confirming the scheduled time, including one on the day of the appointment. Unfortunately, no one showed up.I called the Romford branch directly, but only reached an answering machine. I left my details, expecting a call back, but that never happened. I even followed up with an email and checked my junk mail just in case, but received no response.This experience was highly disappointing. The lack of communication and professionalism was frustrating, and I found them to be very unreliable. I would advise others to avoid this agency.

Mr · 6 September 2024

★★★★★ 5/5

Trustpilot

Whilst searching for properties in…

Whilst searching for properties in Nottingham, I found Ethan Jones at Bairstow Eves in Beeston to be extremely helpful and genuinely interested in the right property for my personal circumstances.

Julia · 18 March 2026

★★★★★ 5/5

Trustpilot

Ms Sophie Buckthorpe

Ms. Sophie was so helpful throughout the process and she was so kind and supportive to clarify my small concerns promptly. Absolutely she is an asset for the company. Thank you so much for your support Sophie

Swapna · 8 June 2024

★★★★★ 5/5

Trustpilot

Sophie from Bairstow Eves in Nottingham…

Sophie from Bairstow Eves in Nottingham was outstanding in helping my daughter sort out a transfer of tenancy. This was a complex situation that took several weeks to sort out, but Sophie was very approachable, responded to queries quickly, liaising with the new tenant, landlord and remaining tenant too until everything was sorted out. Thank you!

Sunshine · 24 February 2023

★★★★★ 5/5

Google

We had an excellent service from Bairstow Eves in Clifton. Many thanks to Steve, Alex and the team, who were professional and very helpful throughout the whole process of selling our house. Well recommended. ⭐⭐⭐⭐⭐

Doug · 24 October 2021

★★★★★ 1/5

Trustpilot

Corrupt Liars

Trying to buy a house. Lied continuously for a week that the seller hadn't got back to them, when I spoke to the seller, he told me they'd arranged new viewings. They never get back to you and seem very disorganised.They also try to sell you their own mortgage advisor and tell you that using them will give you an advantage.There is a reason their nickname is B*****d Thieves.

Anon · 1 May 2021

★★★★★ 1/5

Trustpilot

put the phone down on me after hearing…

put the phone down on me after hearing my name. I assume its not the ideal name for a Tennant. unprofessional group of people, I'd rather be homeless

Muhammad · 24 March 2026

★★★★★ 5/5

Google

Great customer service, compassion and empathy shown during what was a difficult period. Emma was really helpful and went the extra mile when we needed her to act quickly. Thank you to Steve and his team.PositiveResponsiveness, Quality, Professionalism, Value

Steph · 24 October 2020

★★★★★ 5/5

Google

I was recommended Bairstow eves from my cousin who completed her mortgage from here a few years back... and definitely it was a great experience! It was a pleasure to be guided by Joe, mortgage advisor. Everything went simple, clear and quick!!!

Bharat · 25 October 2019

★★★★★ 5/5

Trustpilot

Great service

My agent Eilish is really great. I can’t thank her enough for all her help. She is quick and responds to my emails. Im very grateful for her.

Ayeisha · 9 October 2024

★★★★★ 5/5

Google

I was really impressed with Bairstow eves and all the staff there, they really do a great job, and everytime I wanted to know something during the process of my purchase I only needed to phone them and they were on it, I'm so happy with the property they sold me, it ticks all the boxes, I can't ask for more, a big thank you to all the staff, you do a great job.

Paul · 24 October 2022