Trusted Agent profile · Nottingham
★★★★★
774 reviews across 2 platforms
238 Southchurch Drive, Clifton, NG11 8AA, Nottingham, NG11 8AA
Bairstow Eves's office in Nottingham, at 238 Southchurch Drive, is rated 3.2 out of 5 across 774 reviews on two platforms, including 150 Google reviews rated 4.9.
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
1/5
TrustpilotAbsolute worst estate agents
Absolute worst estate agents! Took our 6 months rent upfront told us we could move into the property only to be told 5 hours after we were due to get the keys that we weren’t allowed to have the property after all! We had paid for removals and were literally sitting outside the house only to be mucked about for the entire day. Very disappointing and if we could give them zero stars we would!
5/5
TrustpilotLeigh- great representative for Bairstoweves !
We went to look at two houses but ended up looking at four due to Leigh suggesting the other houses. He listened to our requirements and was so polite,knowledgeable and attentive- a credit to your sales team!
5/5
GoogleBairstow Eves made the sale of my property as pain free as possible. Even when other properties I have looked at have fallen through they have remained in positive contact with my buyer and managed their expectations. Whilst I have not been able to find a property to buy with Bairstow they continuously seeked to find one for me always giving updates on any that came to market or may be of interest. As soon as I then found a property marketed by another agent they again managed my buyer and ensured he was kept updated and there were minimal issues. Should I ever look to sell a property again I would no doubt be looking to use the services of Bairstow Eves.
Thank you Steven for your great and detailed 5* review! I will of course make sure our local team are made aware of your kind comments. Best wishes, Scott
5/5
TrustpilotIncredible estate agents
Tia, Clair and Jordon have been super helpful and found exactly what we were looking for to rent. They have been professional, communicative and responsive - Tia went above and beyond what you should expect from an estate agent and I’m very grateful for this team. Highly recommend Bairstow Eaves in Walthamstow
1/5
TrustpilotWasted my time
Had an appointment booked for today 27th October at 12pm, even sent me a reminder at 10am. Didn't turn up or message to say their not coming. Missed their opportunity, won't be asked back.
1/5
TrustpilotAvoid at all costs.
Dishonest, incompetent, the last 18 months have been infuriating stressful and costly, systemic failures in their property management team, did not manage the property licensing process, Help2 Rent tenant, let the H2R rent guarantee expire, so no rent cover and tenant in significant arrears, a personal data breach, lost keys, among a litany of failures. Avoid this company at all costs look around do t be fooled by the size of this company, it’s size dwarfs its ability to manage a single property with competence or integrity.
1/5
TrustpilotPurchasing a property
While in the process of purchasing a property i had my mortgage adviser and solicitor, but the agent pressured me into using their services by stating multiple times on the phone the seller would rather the buyer use their services. After the third time i was pressured into saying yes because in all the telephone conversations i was not getting anywhere until I said yes.The mistake I made was having all this conversation in a telephone conversation instead of emails. Their complaint department just threw the case under the bus because I had no evidence and their telephone conversations were not recorded.I avoid this company and their services.
5/5
GoogleFantastic service from Strat to finish
Thank you so much for your kind words! We strive to provide top-notch service from start to finish and we're thrilled to hear we were able to exceed your expectations. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleVery Professional service at Bairstow Eves in Clifton. Steve, Alex and the team are very helpful, reliable and i would only ever sell with them now. Thank you very much
Hi, Claire. Thank you for leaving us a 5* review. I'm delighted to hear that the team looked after you so well and that everything ran smoothly! Kind regards, Chris
1/5
TrustpilotComplete incompetence across the board
Complete incompetence across the board. Takes 10 days to get a response to an email and even then you have to call to get them to read it.
5/5
TrustpilotTheir auction method of selling is…
Their auction method of selling is impressive. Sold a property in approximately a month!
5/5
GoogleMy family and I sincerely wish to thank you all collectively for your professional guides and advice to us as first time buyers. From the beginning Caroline recommended the best mortgage adviser whom service is amazing. More importantly, we can’t thank you enough Emma Sherwin for your help when the solicitor kept us on standby. Your experience helped resolve several hurdles that could had delayed the process, hence you saved our family avoiding the recent high interest rate. We appreciate you all and hopefully, if blessed to acquire more properties we will definitely be needing your reliable services.
1/5
TrustpilotAvoid any cost
Avoid any cost! Worst agency experience ever. Verified a couple times of what apartment we would like to view, and drove almost 250 miles to get to Nottingham to see it. First of all, the agent forced us to wait for almost half an hour, showing apartments to other people. Then showed us the wrong one. When we asked to show what we booked (we presented emails, a Rightmove account with clear proof of what we booked) agent advised that would not show it (it was right in front of us!) because in her system we booked for another one and she cannot just open the door and show it! We never met such a stupid agent. Online support did nothing. Terrible! Wasted money and time
5/5
GoogleWe have used Bairstow Eves twice now, both times the service has been fantastic. Our recent sale/purchase wasn't exactly straightforward, but you wouldn't of known that when speaking to anybody in the office, Emma in particular was extremely helpful and positive the entire process. We really appreciate the efforts of everybody involved, would highly recommend.
1/5
TrustpilotSpying on you asking personal information has non acting agents.
They call you without saying who they are spying and acting like it’s your estate agent selling your home that you have chosen. I’m positive they are breaking data protection has they impersonate another acting estate agents. It’s not until you say can you conform who you are when you’ll be surprised to see it’s a spying estate agent asking for personal confidential information from you. I’ve recorded the calls to send onto the ombudsman has it’s against regulations.
5/5
TrustpilotAs recent clients,we cannot speak…
As recent clients,we cannot speak highly enough regarding the service we have received from Witham Senior Executive Manager Nick Webb and his team.Nothing was too much trouble and the service received was always given with a friendly smile and advice when needed.
5/5
TrustpilotBairstow Eves in Wanstead have been magnificent
Bairstow Eves in Wanstead have been fantastic in every respect in the process of letting our flat in the area recently. Elaine and Adam are always quick to respond to queries, helpful in explaining issues and clearly have a very keen instinct about prospective tenants. They know the area really well and are always available to help. I recommend this professional company .
5/5
TrustpilotExcellent service
I bought my new home through Bairstow Eves Hornchurch. I'm so grateful for all the help that Charlotte W and Lee D provided with the purchase. The communication from beginning to end was perfect not only with me but with the solicitors and all parties involved. The process felt much simpler and easier than it should have been for a house purchase but that's only because of all the work from Charlotte. I'm very happy with my new home.Thank you!
5/5
TrustpilotPenelope was brilliant at what she…
Penelope was brilliant at what she does....kept us in the loop at all times - smoothed over the process - kept all parties informed and made sure everything went according to plan and as it should be. Excellent. As an investor working with many agents....if only they could all be like Penelope.
1/5
TrustpilotDO NOT USE! Awful service!
Terrible company and horrendous service. Hard to sell a house when the agent doesn't pitch up for viewings, has fake customers who don't pitch up for viewings either, doesn't return calls, terrible photos and asks for our own photos, bad write up, don't update the sales video with the new photos post makeovers, refuses to release the seller from a contract despite repeated requests due to terrible service and wants payment for doing nothing useful! Release MR Portman immediately so a proper agent can sell the house!
1/5
TrustpilotSouthgate Branch
Southgate Branch, if I could give zero stars I would. They did not even send anyone round to the house when a viewer was coming. I had to show them round. Sometimes they told the client they would meet outside our house at the agreed time but would not show up. I use to see people wandering up and down the street and had to go out and ask them in. We were even told off for turning up at the office to speak with them being told we should have booked an appointment. Hopeless!!
1/5
TrustpilotStratford Branch have been useless
Stratford Branch have been useless, very charming agent valued the property and got me signed up and then it all went south from there. It took them almost 2 weeks to list the property, incl. put the board up on the wrong house. After just one week and 2 viewings they tried to bully me into reducing the price - I was extremely offended by the language they used and had to complain. Since then radio silence - no wonder house prices are falling. Going to rent with Openrent or sell it later with Strike for free - at least if I have to discount the house it costs me nothing to sell it. This is my first experience of high street agents for a long time and hopefully my last ever.
1/5
TrustpilotReally bad
I have rented a property with Bairstow Eves and I have stayed there for nearly 3 years. When I left not only that it took them more than 2 months to release the deposit but they have retained half of the initial deposit for some things that was damaged before I have rented the property. I know that the new tenant has moved in next day after we moved out and the new tenant has clean the garden for which Bairstow eves have retain 120£ from my deposit. The garden was left in the same state that we have taken. I am not saying that it took them 4 months to repair a main door that I couldn’t lock and I had to sleep at night with the door unlocked with a 4 years old child. I have also repainted all the house and repaired the garage and front door on my expense while I have lived there. When I have asked about the invoices for the money that they will retain for what they are saying that has been repaired they find different excuses not to provide them. So be careful when you renting with them as you won’t get the deposit back.
5/5
TrustpilotAmazing team at the tamworth branch
Amazing team at the tamworth branch, I could not fault them, from the minute we looked around the house until the minute we picked the key's up and if you need a mortgage, countrywide mortgages within the branch is definitely the one to use suki is amazing and continued to support after we got out key's. Thank you
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
