Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSam Newman-Earp was brilliant!! So professional, always going above and beyond working out of hours and even weekends to help get things over the line for us. A genuine and honest person who is a credit to Countrywide. Will recommend from now on. Thankyou again for all your help and support!PositiveResponsiveness, Professionalism
Bex · 24 October 2022
Agent replied · 23 October 2024
Thank you so much for this fantastic 5* review and recommendation, Bex. We really appreciate your kind words. Best wishes Graham, Customer Relations
★★★★★ 1/5
TrustpilotOne star because no stars is not an…
One star because no stars is not an option. If you want to let a property and then chase your own money for the next year, Bairstoweves is the place to go. You will not be told when your supposed to cash in your rent or what the process is when your tenants don’t pay, you will just be left guessing. All of that for a steap management fee. @Bairstoweves, Breach of contract is the term I guess.
Lavinia · 8 May 2023
★★★★★ 5/5
GoogleI can't recommend Sam highly enough. He has a huge amount of subject knowledge and takes the time to clearly explain options, so I always felt well informed and confident in the decisions I made. Sam made the experience of applying for a mortgage smooth and simple- I also really appreciated his calm, patient and polite manner, working with him was a complete pleasure.
Charlotte · 24 October 2020
Agent replied · 23 October 2024
Thank you for your superb 5* review of the great service you received from the local team and it is a pleasure to read that you would thoroughly recommend the team. Kind regards, Donna.
★★★★★ 5/5
GoogleWe was delighted with our service received from Bairstow Eves Clifton when we was buying our home. Emma in particular was brilliant, answered any of our questions being first time buyers and would always answer the phone to help👏 …
Owen · 1 October 2025
Agent replied · 22 October 2025
Thank you for sharing your positive experience with us! We are thrilled to hear that Emma provided exceptional service during your home buying process. Our team at Bairstow Eves Clifton works hard to ensure that first time buyers like you feel supported and informed. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
TrustpilotExcellent service at Bairstow Eves Sanderstead
We purchased a building through Robin and the team at the Sanderstead branch of Bairstow Eves. It was a long, drawn-out legal process lasting several months. Robin kept in touch with us, let us keep seeing the building so we could work out how we would update it, and whether the building was empty, and check that the pipes hadn't burst as the tight sellers had turned off the heating. He even showed us a similar building that was finished to help us visualise how the house could look when it's updated.Robin and the team exceeded our expectations - which is very rare! Bairstow HQ - give that team a pay rise!
Honeysuckle · 25 January 2023
★★★★★ 5/5
TrustpilotAmazing customer support
Im very pleased and really grateful for all the support and attention provided by the Bairstoweves Leytonstone team.For the second time in 4 years, I have to say that this team are really something else. Thank you so much Mark Hughes, Mesba Uddin and Bairstoweves for all the attention, kindness and support.I really appreciate all of your work and dedication to make what I really needed to happen. God bless!!!
Luciano · 3 November 2023
★★★★★ 5/5
TrustpilotA great experience made possible by Shanna Seaton.
Shanna Seaton made our experience looking for the perfect family home hassle free. Shanna went above and beyond to show us the property after hours at a time that was convenient for us. Shanna kept us informed of the process at all times and insured that everything fell into place timeously. We received the keys for our property a few days ago and could not be happier. Thank you Shanna for your great service! Regards Andre Myburgh
André · 14 April 2023
★★★★★ 5/5
GoogleI may have already left a review but now it's time for our mortgage renewal and I would just like to mention the amazing help we've had from Samuel Newman-Earp who works at the back of Bairstow eves as part of countrywide. He has again been outstanding in getting us the right mortgage at a rate I never thought we would get. We've all been through a rough year and knowing that all our debts will be covered has been a major help.
Alice · 26 February 2024
Agent replied · 23 October 2024
Alice Johnson thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotI want to give a glowing review for…
I want to give a glowing review for Chrissie Thompson …. My brother had a house fire and I was trying to sort him a rented accommodation out for Christmas…. It has been a long and stressful 3 weeks until I spoke to Chrissie …. In 3 weeks she is the only letting agent to call me back and was so helpful and supportive in trying to deal with the insurance company the claims department the rapid relocate people …. So as you can guess there was a lot of phone calls back and forward …. Chrissie was so patient with me and guided me through so emphatically….. So thank you Chrissie you are a massive asset to your company…. Have a great Christmas and the best for the new year
Clair · 20 December 2022
★★★★★ 5/5
GoogleEverything went well. Very professional and nice team. Emma Sherwin was particularly very helpful and kept us informed all through the process of our purchase. I’d be more than happy to deal with the team again.
Augustine · 24 October 2023
Agent replied · 23 October 2024
Wonderful to read your 5* review and thank you for taking the time to leave our local team such brilliant comments! - Kind Regards, Scott @ Customer Care
★★★★★ 4/5
TrustpilotProfessional
The team at Bairstoweves, especially Bethaney and Lucy were very professional and helpful during the search for my new home.
Precious · 30 September 2025
★★★★★ 5/5
GoogleEmma
Has been with us every step of the way with us selling our house. Nothing is to much trouble for her either on the phone or just randomly popping in to ask …
Tracey · 17 October 2025
Agent replied · 17 April 2026
Thank you so much for your kind words! We are thrilled to hear that Emma has provided exceptional service throughout your house-selling process. Our team's ultimate goal is to make your experience as smooth as possible. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
TrustpilotExcellent experience with the South…
Excellent experience with the South Woodford branch. Itayi, Hayley and Alicia were super helpful and responsive to all our communications and kept us guided and informed throughout the entire letting process from the very start to the finish. We just moved in to our new home and Itayi was there to meet and greet us and explained everything clearly. The whole experience was fantastic and Itayi and team are a real credit to Bairstow eves. This is first time we’ve used this agent having having dealt with other letting agent/companies in the past. Bairstow eves have raised the bar high in this industry - we can only highly recommend them to others.
Zubair · 29 August 2022
★★★★★ 1/5
TrustpilotHad the following experience with…
Had the following experience with Bairstow Eves Rainham branch- Great staff (Demi was superb) and process seamless, she was the shining star.However, the gaping hole is that they made it as if i had to use their chosen Conveyancer, making it seem mandatory and saying it was a seller requirement, which wasn't the case, its just a sales tactic. I decided to follow their recommendation and was to be charged 2200, only to be charged 3,300 GBP later, for the purchase. I could have used another Conveyancer and paid 1600 for even a better experience.The legal firm they recommend is Countrywide Solicitors - I BEG YOU, PLEASE FOR GODS SAKE DO NOT USE THEM, THEY ARE CRAP AND SLOW.Buying a house is fine from them, but do not take any of their recommendations from them for legal work, it was a fricking sham and robbery.
Jewel · 23 August 2022
★★★★★ 1/5
TrustpilotSouth woodford letting team
Called regarding a property to rent from them at 9.37 And was arranged for 13:45.Called them back at 10:37 asked for viewing confirmation and the address as i was traveling from far. Gentlemen responded that confirmation will be send to me shortly and he confirmed the viewing once again with me. I had nearly 2h traveling time so i left and got to the area ( had no internet underground). There was not confirmation email yet, called the office about 10 times and no one picked up. Since i was there i followed right move address got to the road and saw another person waiting to view.I explained to the agent there and got refused to see the property as there was no booking. After waiting for 35 min in there by the property since the other agent was trying to get in touch to the person who booked it i left. about 30 min after i got a phone call from the person who booked the viewing saying oh the tenant didn’t want to do more viewing. I replied at least I should’ve received any email or call to say oh Its been canceled. He replied when u don’t have confirmation email why did u come? Yes after 2 times confirmation of the viewing on the phone i should’ve thought they would played me and waste my time.This agency? NEVER again.
Sanaz · 16 August 2022
★★★★★ 5/5
GoogleExcellent service from Emma and Team ( Alex, Carolyn and Steve ) would recommend Bairstow eves estate agent in buying houses in Clifton area.
Mark is a great Assset for the team for showing people around the houses.
Best estate Agent in Clifton area (NG11)PositiveQuality, Value
S · 24 October 2022
Agent replied · 23 October 2024
Thanks so much for this brilliant 5* review! Best wishes, Graham, Customer Relations
★★★★★ 1/5
TrustpilotBairstow Eves great, but use your own Conveyancing firm
Bairstow Eves, were excellent, and could not have been more helpful. We had agreed to use Bairstow Eves conveyancing services as part of their package. Everything processed as normal, the flat I’d inherited was sold, and then….. on the day of completion (1st July) , Bairstow Eves conveyancing solicitors “Spiketts Battrick “, informed us that they were unwilling to transfer the funds from the flat sale into anything but an “executors Account”. We then had to wait 5 days for an appointment at the bank to set up the account , who in turn told us we had to wait 10 days for the account to be set up. 10 working days passed, we are still waiting for confirmation from the bank that we can access the executors account. In actuality, it’s now been 20 days since completion, so a new person is living in my inherited property , but I still have no money . It’s been 20 days since Spiketts deemed to inform us that we couldn’t inherit our money unless via an executors account. When questioned about this ( and NB, executors Accounts are NOT inshrined in law, only recommended) Spiketts were off hand, dismissive, and blocked speaking to us because “we had a dispute in the family” WHAT ???????…..eventually Spiketts did speak to us and were of next to no help, and Rude. Obviously we were a nuisance wasting their time, we had passed the point of usefulness as a client, and as they had our money, so Spiketts felt there was little point in speaking to usUsing Bairstow Eves own Conveyancing solicitors has been a false economy - anything we gained using them has been negated by the fact we’ve had to cancel work to our home because of their solicitors ineptitude. Spiketts will doubtless fall back in their T& CS, but their demands for an executors account should have been made obvious either by themselves or Bairstow eves..Irs now 20 days since our buyer moved into my mothers property. It is 15 days since we saw the bank. We have no idea when ( or indeed if) the banking account details will appear.As I write,I still have no money. Use Bairstow Eves, they are brilliant, but find your own convayencing solicitors, don’t say you weren’t warned.
ANNA · 20 July 2022
★★★★★ 5/5
TrustpilotThank you to all the team who made my…
Thank you to all the team who made my recent purchase of a buy-to-let property smooth. I have bought two properties from Bairstowe Eves in the area.Aimee was great. She informed me of a property that I didn't realise was for sale. They listened to me when I said that the price was too high as I had bought a similar property in the same block. The communication was smooth and they were very patient with me as I also am a surgeon running a private practice so had only small amounts of the time during the day.Julie was amazing at finding a tenant to move in only a few days after completion.Also, thank you to Camilla who sold me my first buy-to-let in the area.
Mark · 17 June 2022
★★★★★ 5/5
GoogleA big thanks to Joe for all his advice and support to us in buying our new house. Joe is a really nice guy who went out of his way to make sure we understood everything we needed to, and is clearly very knowledgeable. He found us the right mortgage and insurance and I wouldn't hesitate to recommend him
Ben · 25 October 2019
Agent replied · 23 October 2024
Hi Ben, thank you for your 5* review and comments. It's good to know that Joe provided you with excellent service and it's good to hear that you would recommend him. All the best, Mike.
★★★★★ 5/5
TrustpilotBairstoweves Biggin Hill, absolutely brilliant.
Bairstoweves Biggin Hill. Brilliant! From start to exchange Caroline was a dream. We haven't moved for 29 years so were very apprehensive. However Caroline and her team made it a great experience. She was always there when we needed her. She was able to answer or find answers to all our concerns. Caroline was always very friendly and put our minds at rest over the 5 months. Gary, the manager, gave us a very good deal from the ouset and from there on in the team worked hard, thoroughly deserving their fee. I would definitely reccomend the company to anyone wishing to move house effortlessly. Thank you Bairstoweves and thank you Caroline.
Paul · 5 April 2022
★★★★★ 5/5
GoogleAlex has been great help throughout the 7 month long and difficult process. Finally the purchase has been completed. I can not thank him enough for his hard work and dedication. Mark who tiredlessly showed us different properties is very nice and really friendly as well. All in all, It has definitely been pleasure doing business with Bairstow eves Clifton.
Ying · 25 October 2018
Agent replied · 23 October 2024
It is brilliant Ying to read your wonderful review of the team at Bairstow Eves in Clifton. Purchasing and selling can, at times, take longer that any side would wish and it is great to read that Alex and Mark helped you through this purchase and that you have rated your experience 5 stars! Best wishes, SCott
★★★★★ 4/5
TrustpilotNottingham Sale
Just completed on the sale of an apartment at George Street Trading House in Nottingham and was really pleased with the service we received from Bairstoweves particularly Shannon Harrison-Wortley. Shannon was extremely help and excellent at following up on outstanding issues and providing regular updates. Polite and very proactive and nothing was too much trouble for her. would have no hesitation in using them again based on this experience. Pat
Patrick · 20 March 2023
★★★★★ 5/5
GoogleEmma - WHAT A STAR. Very helpful and kept the process as stress free as possible by going above and beyond. When we reached a dead end with the solicitors, she managed to get a response immediately. Really helped to bridge the gaps between the two sides. Thanks Emma! Sorry we are still bothering you with questions!
Alex · 25 October 2019
Agent replied · 23 October 2024
Hi Alex, what a great 5* review! Thank you. Wonderful to read of the dedication and professionalism of Emma at Bairstow Eves and that she kept the process as stress free for you as possible. Best wishes, Tracey.
★★★★★ 1/5
TrustpilotBairstow Eves Walthamstow branch
Please stay away from this company or instruct them with caution. Information was misrepresented to me when I handed over my property for let, they advertised on conditions I was not aware about and the whole process dealing with them was very distressing involving dishonesty and lies.After deducting their commission they also deducted unauthorised amounts that was not agreed, this included making up figures and deducting the same from the money they were required to transfer into my account. They refused to send across a statement when requested and I knew the money they paid was less than what was agreed, had to go through much stress to obtain this, when I did receive the statement, it included deductions that was never agreed and part of the money taken was a made up amount. If you do use this company (which I strongly advise against) check your statement once they deduct thier commission. The first time I used them £500 was dishonestly taken from my money, a sum that was legally mine, was shocked when I noticed this. The second time monies was deducted again with false information on the statement. On both occasions I had to request the money back, the £500 was returned, the other amount involved me going through a complaint procedure which was biased with no proper investigation. This company were dishonest and incompetent in their dealings with me. To get my money back took months. It's a repeated pattern with them so be cautious it's not worth the stress. It is the worst experience I have had and I will not recommend the company at all.
Uche · 30 December 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.