William H Brown Select Norwich reviews

★★★★★ 5/5

Google

Worked with Zach in obtaining my room, He is very professional, responsive, and truly dedicated to delivering high-quality service. From the beginning, they took the time to understand my needs and provided solutions that exceeded my expectations. Communication was clear and consistent, and I was kept informed at every step. They handled challenges efficiently and always followed through on their commitments. The team members were very good.

Gideon · 4 November 2024

★★★★★ 5/5

Google

Scarlett King from Bank Plain Norwich branch guided us throughout our new mortgage. She was very professional and was always on the end of the phone if we had any questions. This made it so much easier. We would highly recommend her to anyone

Wayne · 12 September 2026

★★★★★ 5/5

Google

Thomas was an absoulte star. Great priffesionalism and empathy

Graham · 12 June 2026

★★★★★ 5/5

Google

I can't fault the service provided by WHB. Thomas has been outstanding, moving the process along every step of the way !

Dave · 16 February 2026

★★★★★ 5/5

Google

I had a good experience working with WH Brown, especially with my coordinator, Holly Petherick, throughout the process of securing my rental apartment. From the very beginning, they were professional, responsive, and very supportive. They made what can often be a stressful process feel smooth and straightforward. Every step was clearly explained, all my questions were answered promptly. Thank you again for all your help!

Puspendu · 16 March 2026

★★★★★ 5/5

Google

I’ve had a nightmare with trying to rent somewhere, but Buster was so helpful and really went above and beyond! Honestly cannot thank him enough and am very excited to settle into my new apartment tomorrow!

Skylah · 25 September 2025

★★★★★ 5/5

Google

So, I moved over from the States to start a new job, and was lucky enough to have a dual citizenship. However, my boss asked me to start a month early, which meant I really badly needed a permanent address to set up banking and home office and so forth. The online services were not helping and the first estate agent I walked into said they did not do lettings, only mortgages. Obviously I was a little stressed by the time I stumbled into William H Brown. I was in such luck, because I met Buster Blore, who is hands down one of the best agents I have worked with on a rental (including in the States!) Not only did he set me up with a viewing immediately, when that flat was taken by another tenant, he actually found an even better fit for me so that when he called with the news, I had a wonderful alternative option. By this time it had to be about 7 in the evening, but Buster actually came out to do a tour of the flat, which is an incredible space, and he stayed with me to help me reserve the space and figure out how to pay the holding deposit with my troublesome American banking methods. Now, in just over a week after landing in London, I have a beautiful flat that I am moving into and which I can furnish over the weekend so as to start work Monday in my own space without the extra stress of working from hotels and such. Not only did Buster and his team go above and beyond to help me find a beautiful home in record time while answering a million silly questions from a Yank, Buster also provided wonderful information on countless topics of interest to a newcomer, from banking and food to travel and shops (along with local slang!) Buster is highly competent, professional, and kind, and he represents his team admirably while going above and beyond to help each and every customer. I have observed him while helping other people in queue or on the phone, and no matter how busy and stressful the workload may become, he treats everyone with dignity and respect. I was genuinely blown away by the kindness and professionalism of this team and the way they helped reduce the considerable stress of my first international move. I cannot recommend this company enough, with special commendation for Buster. Thank you so much for all of your help! Now I know who to turn to when I eventually look at larger places or even a house.

Daniel · 9 May 2025

★★★★★ 1/5

Google

The Letting department is one of the worst agencies I have ever come across. My student son was looking for Accomadation and they just treated him like a money bank and many of his friends as well that we’re looking. There hard cell tactics and fear. Mongering was unprecedented Against young students. I would encourage any parents or students looking to rent to avoid this agency and the other branch as they feel that is acceptable to bully students and to lie about properties. Even complaining to the manager did nothing as he was just as bad as the rest of his bunch.

Kate · 27 November 2023

★★★★★ 5/5

Google

Great company with timely communications, never pushing us to a decision before we were certain. Our poc Harrison was always keeping us informed and letting us know everything we needed to with plenty of time to spare. Friendly yet professional and walked us through step by step explaining in depth about the entire process. Would highly recommend.

Ben · 8 January 2025

★★★★★ 5/5

Google

Holly was amazing at every stage of my house move. Always available and very attentive and professional. Thank you

George · 16 February 2026

★★★★★ 5/5

Google

Lots of help with purchasing property easy to talk to had no issues on my end. Thomas Simpson regularly checked up on what was happening with the other parties of the exchange and was always available to help when needed. Would recommend.

Will · 12 August 2026

★★★★★ 1/5

Google

Edited & Updated review from 7 Months Ago (Previously 5 Stars) William H Brown at First were a fantastic company, very welcoming and friendly to first time renters, they took our deposit and all of our information / ID / Guarantors Info and confirmed that myself and my partner had nothing left to pay for or sign In July, which we thought was absolutely fantastic. It was only when my partner started to worry that we haven't heard anything from them since July, and it was a week away from the move, in September we decided to give them a call, over a two day period we spoke to 3 different staff members who all said separate things. Staff 1 - Still had over £1000+ left to pay and that they had lost our IDs and proof of residence and also our guarantor information wasn't correct Staff 2 - No Money left to pay, However was still missing our IDs and some guarantor information wasn't correct Staff 3 - No payment needed, All guarantor information was Correct, However didn't have Proof of residence and an ID After Heading into the store and speaking about this matter, i discovered that, We had paid all of the necessary payment up front, And that they were indeed only missing two pieces of information, i am very grateful to them for sorting this on the day, however it had been a full two months of no contact with us being under the influence of having everything completed, and its totally unacceptable to not tell your tenants you are missing information 3 DAYS BEFORE THEY MOVE IN!. We Also discovered on the day of the move in that the property had not been cleaned, either by the previous tenant or the landlords, after 2 and a half hours of cleaning taking us till 6:30pm we finally got into our property and started to unpack, this is where we discovered most of the Items within the property were not useable, Lights, no bulbs, TV No cables and no remote, (Bought these personally only to discover that the TV doesn't work anyway), Microwave had completed melted on the top making it unsafe to use, as well as not having a kettle or Toaster at the property. More to follow

Adam · 28 September 2023

★★★★★ 5/5

Google

We really can’t fault William H Brown or their staff at Bank Plain throughout our buying process. Macey was a great help when we were looking and putting an offer in on the house, and Daniel S our after sales coordinator was proactive, communicative, and often more helpful than our own solicitor. Thanks especially to Daniel for all of your help throughout, it was a relief knowing that you were chasing everyday and would pick up the phone whenever we had a question.

T · 24 August 2023

★★★★★ 5/5

Google

Regardless of whether we get a rental or not, Matt was incredibly helpful and warm when taking my enquiry today. It was clear they had our best interests in mind and wanted to really be a positive impact on our hunt for a house. Matt was personable and went out of their way to ask the landlord of a house we we're interested in questions which may help us sort a property sooner. For this alone, I recommend speaking with William H Brown and Matt specifically to help with your house search.

Daryl · 24 August 2023

★★★★★ 5/5

Google

Ethan at William H Brown was incredibly helpful and supportive when helping me find a rental property. He took the time to sit with me and listen to what I was looking for and then found me my dream place. The rental market in Norwich is brutal at the moment - I've never seen anything like it. Properties are taken before they're even put online, and those that are put on websites have a fully booked waiting list within the hour sometimes. Ethan patiently explained all this to me and advised me on how to be more strategic about my search. He helped me find a property in two days which feels like some kind of Christmas miracle, I am incredibly grateful. Huge thanks also to Gordon who showed me the properties. His schedule was packed - I saw him sprinting between viewings in dress shoes and a suit and yet he was unfailingly polite and warm with everyone he met.

Nayela · 24 August 2023

★★★★★ 5/5

Google

I worked with Fabio. He was very professional, diligent and passionate about his work. He was able to find new tenants in a matter of days, and swiftly followed up paper work. He kept liaising with us and moved things along very fast, he made both parties happy customers. I really commend his great work.

Catherine · 15 December 2024

★★★★★ 5/5

Google

My flatmates and I found the experience of finding our second year home very easy thanks to Buster at William H Brown

Poppy · 17 December 2025

★★★★★ 5/5

Google

I had the best renting experience all thanks to Zach. He carefully took note of my preference and made sure to answer all my questions in detail as it was my first time renting. He was so professional, proactive and efficient. I’m really glad I got to work with him.

Gloria · 4 January 2025

★★★★★ 5/5

Google

William H Brown lettings is the best around. Ethan helped us find our dream home of which he listened to all our needs and paid attention to everything we requested. His communication was excellent from start to finish battling all hurdles we hit him with. We have never used a better estate agent then here. I would highly recommend and would personally say Ethan is very well trained and mannered for a young gentleman. Thank you

Bernice · 24 August 2023

★★★★★ 5/5

Google

Great viewing with Morgan last week. She has been speedy at replying to emails and has booked us a second viewing on the house. Great service so far from Morgan. Thanks!

Abbi · 12 September 2026

★★★★★ 1/5

Google

I'd strongly advise against even making an initial enquiry with William H Brown. Once they have your number, sales people will call you several times a day, even after you ask to be removed from their list. Sleazy and incompetent.

Nc · 12 July 2026

★★★★★ 5/5

Google

Exceptional Service, Thomas, Lisa and many more staff members where friendly and efficient they kept us informed all the way in selling the property especially when the first chain collapsed they did everything possible and soon got it back on the market and sold with success. We can't thank them enough.... Regards Cliff and Terry

Murrells · 19 March 2026

★★★★★ 5/5

Google

Will Crawford from the after sales team was amazing and I truly believe he helped me get my flat sold quicker, he was so good at chasing the buyers solicitors everyday for me and keeping me updated as well as reassuring me that I was not being annoying by emailing and ringing nearly everyday for updates. Will is a brilliant asset to the team and I had a great experience selling my property with him!

Kyrah · 24 August 2023

★★★★★ 5/5

Google

Courtney at W H Brown Select dealt with the sale through to completion of our property. It was a lengthy process with some difficulties and Courtney was incredibly tolerant, diligent and professional throughout. I was always updated as soon as possible and if I had questions, they were answered immediately or the answer was sought expeditiously. Fantastic service from Courtney through difficult social and economic times with sound advice and a brilliant service. Highly recommend.

Callum · 24 August 2023