William H Brown Select Norwich reviews

★★★★★ 5/5

Google

I have recently bought through this wonderful estate agents. From the off I was looked after by Lisa who was quite frankly, brilliant. For someone in such a busy role, she went above and beyond and made us feel as though we were the only people she was supporting. A real joy! After the offer was accepted (hurray!) we were passed over to Thomas. I must say, after having such a positive experience with Lisa, being passed on to after sales was a shame. However, up stepped Thomas, who was also absolutely, guess what, brilliant!!! As we were nearing completion, a number of difficulties arose, and Thomas dealt with these with such poise and calm; reassuring, encouraging and professional to boot. Thank you Lisa and Thomas. Your support throughout has been marlevelous. As I sit here in our lovely new home, I am raising a glass of bubbly to you both. Thank you so, so much.

Jack · 8 October 2026

★★★★★ 5/5

Google

A massive thank you to Thomas and Nadine at William H Brown, Bank Plain, for all their help through a sale that came with far more complications than anyone would normally expect. The property was being sold during a difficult separation, and that meant there were times when communication, decisions and the wider circumstances around the sale became much more difficult than the actual conveyancing itself. Thomas and Nadine were consistently patient, professional and helpful throughout. They kept communication clear, helped explain what was happening, chased where needed and never lost sight of the fact that the important thing was getting the sale completed. There were also multiple fall-throughs along the way, in a market that was already difficult, so reaching completion was not straightforward. Their persistence and willingness to keep things moving every time there was another setback was hugely appreciated. When you are already dealing with the stress of a separation, the last thing you need is to feel like the house sale is another battle. Having people involved who remain calm, neutral and focused on the practical next step makes a real difference. For anyone selling a jointly owned property in difficult personal circumstances, particularly where communication between the parties is strained, I would absolutely recommend them. Thank you Thomas and Nadine for all the patience, chasing and support throughout, and for helping finally get the sale over the line.

Sam · 28 September 2026

★★★★★ 5/5

Google

I can’t recommend Jacey highly enough. She was absolutely fantastic throughout the whole mortgage process, professional, knowledgeable, friendly and always happy to answer any questions. Jacey made everything feel straightforward and stress-free, kept us updated at every stage and genuinely went above and beyond to help us. Nothing ever felt like too much trouble. If you’re looking for a mortgage advisor who is approachable, efficient and really cares about getting the best outcome for her clients, Jacey is definitely the person to speak to. Thank you so much for all your help! ⭐️

Angela · 12 September 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ Massive thank you to Jacey Cole for all her help with buying our first house! From the start she was so professional and made the whole process so much easier for us. I honestly wasn’t too clued up on mortgages, housing or the whole buying process, but Jacey was always there to answer all my questions and explain everything to me properly. She got our mortgage sorted and we actually completed in just 1 month and 4 days, which is unbelievable! We had quite a few problems with planning permissions and because of that it was really difficult to find a lender. But that didn’t stop Jacey from working extremely hard to find us one, and she managed to do it! Couldn’t be more grateful for everything she did for us. She made buying our first home so much less stressful and I’d 100% recommend Jacey to anyone. Massive thank you again! 🙌🏼

Goncalo · 12 September 2026

★★★★★ 5/5

Google

Thank you WilliamHBrown, recently just completed on my first property. I couldn’t be more thankful to Oana for helping get this over the line. I’d been searching for a while but when it came online, Oana jumped into action getting a viewing straight away. Oana was very helpful the whole process and I would recommend her to anyone looking for a property in Norwich. Service was great and they explained everything to me in a professional manner. Will definitely be returning for my next one!

Buster · 12 September 2026

★★★★★ 5/5

Google

I would like to extend my thanks to Miriam on the Lettings team for being so kind, professional and helpful in what has been a tough process for me. I thought that finding a property at short notice that ticks every box would be quite difficult, but not only did she recommend a great property, she went above and beyond to ensure those boxes were ticked. This is absolutely the best experience I’ve had with a letting agent and I’d be more than happy to recommend her and WHB to those needing their services. Thankyou!

Maya · 12 September 2026

★★★★★ 5/5

Google

After recently completing on the purchase of a new build bungalow I have to say Gareth has been the best agent we have dealt with in over forty years of buying & selling property. His advice has been honest, helpful, efficient and very supportive. Whenever I raised a question/query he would get it sorted out and get back to me very quickly the same day. Adam was also very helpful. Thankyou Gareth, you’ve made a stressful process much easier.

Sharon · 12 September 2026

★★★★★ 5/5

Google

My experience as a buyer was helped massively by the support i recieved from Morgan at this branch. Her professionalism and guidance to help me find the property that was right for me was incredible; but more importantly, the thing that makes me recognise my desire to come back to WH brown in future, was how personable she was and how easy it was to talk to her. It was a great experience all around - Thanks Morgan.

Ryan · 12 August 2026

★★★★★ 5/5

Google

I got the teanancy for my current property in Norwich through William H Brown. Mr. Jake Chadwick Stanley from the agency was very helpful, kind and supportive from the very beginning since the viewing. As we were living and working in London, it was difficult for us to come to Norwich for multiple viewing so we had 3 viewings on the same day and finalised the first property we viewed. Jake was able to answer almost all the questions we had and made the viewing process easier. The entire process I would rate it 9/10 and service from Jake as 10/10. He answered every queries smoothly and the only time I felt left out was when he was out for holiday and I didn't hear from William H Brown during his absence. I would recommend it would have been much help if they could have updated when he was not around but after giving a quick call, it got sorted. However, everything went back to normal after he came back. He also went beyond measures to help us when we moved, since we had already forgotten the exact location of the flat in the building since we only came to view once during viewing and then arrived directly when we moved, Jake was there to show us the property going out of office hours just for us which means a lot and shows he has very high professionalism and values customer service. It was Jake which made everything easier for us as it was also our first time moving outside London and was a surreal experience. One thing I would have appreciated with William H Brown was if they were able to provide us with 2 Access fobs since it was 2 tenants moving and not one. It's just a general feedback. Overall, my experience with the property via the aid of Jake is 10/10. Thanks Jake for making everything smooth. Also, thanks to Miriam for handling it smoothly on calls and the other guy I don't quite remember the name but he was also very polite on explaining the process. Thanks for the service. 😊

Deena · 12 July 2026

★★★★★ 5/5

Google

We’ve had a really positive experience with William H Brown throughout our house purchase, and in particular, Thomas Simpson. Buying a house can be incredibly stressful, but Thomas has been so helpful, approachable and responsive throughout the process. Whenever we’ve had questions or needed an update, he’s always been happy to help and kept us informed, which made such a difference. Thank you for all your help!

Rosa · 12 September 2026

★★★★★ 5/5

Google

Edit: Sam, who met us for the property viewing, was really nice and polite. I don’t like holding grudges, so I’ve changed my review to 5 stars. Everything is sorted now and we’re very happy. Extremely disappointed and frustrated with the service from William H Brown in Norwich. We had a viewing booked for 17:30. A few hours beforehand, the agent called to say they would be running late and pushed the viewing back by 20 minutes to 17:50. We made sure to arrive on time at 17:50, but after waiting 15 minutes (until 18:05), nobody from the agency had shown up. There was no phone call, no message, and no explanation whatsoever. This is basic common courtesy that was completely ignored. Not only did they reschedule our appointment at short notice, they then failed to even turn up to the rearranged time. It felt incredibly rude and unprofessional.

Roberts · 12 June 2026

★★★★★ 5/5

Google

Thomas Simpson has been excellent in dealing with our house sale. In what has been a challenging sale he has always been available, communicative and excellent at liaising with both our solicitors and buyers solicitors respectively. Lisa in the sales team has also been outstanding. Very experienced and pretty much everyone who viewed our home had made an offer, partly thanks to her skill and knowledge. I wouldn’t normally make a review, especially for estate agents but they have truly gone above and beyond, highly recommend selling with this branch.

Jake · 12 June 2026

★★★★★ 5/5

Google

William H brown have been a fantastic real estate agents. I called on last Friday night and spoke to Miriam, she understood our situation and quickly organised an online viewing and started to quickly organise all the documents efficiently. We received our keys by the following Wednesday and it has been a smooth transition. Thank you to Miriam, Ethan, Lewis and all the staff at William H Brown.

Kieron · 12 August 2026

★★★★★ 1/5

Google

William H Brown have been awful throughout our tenancy. Issues began before we even applied for our property where our details were incorrectly put onto the application form. Once we had been accepted, I brought our identification in as asked to within the 48 hour window. That evening I received a rude call stating that we were going to lose our property as we hadn’t given our ID in. These were just two occasions of poor communication from WHB. Before moving in, our contracts were incorrectly filled in by WHB at least three times which made it a pain for the landlord having to sign it many times. When collecting the keys, a clearly inexperienced worker was told to give them to us by a senior colleague and he offered her no support. She clearly had no idea what any of the keys were for. Once we moved in, the house was filthy and mouldy and WHB had no desire to rectify that. It took them TWO MONTHS to send our inventory and we only received it as we threatened to go higher due to the poor service. Once we had moved in they were basically unreachable and barely knew what was going on with our property. Luckily our landlord was helpful but it was a shame as we had to go through WHB to speak to them. Once it came to moving out, we received a phone call saying we had a viewing that day which seemed odd as we had no written confirmation and had not been given 24 hours notice. When we phoned up again to ask what time it was, the people we spoke to were clueless and there was no viewing that day as we had been told. This has been the case for several viewings the week of moving out. When I’ve phoned to ask about this, there has been no apology and the person on the phone just blames one of their colleagues instead. We also had no communication from WHB until two days before we moved out about what would happen regarding giving keys back. I knew WHB’s service was appalling before personally going with them but I will NEVER go with them again and would not recommend them to anyone. If I could give 0 stars, I would.

Hannah · 12 May 2026

★★★★★ 5/5

Google

I had an excellent experience with William H Brown, and I truly appreciate how quickly and professionally everything was handled from start to finish. From the very first viewing to signing the contract, the entire renting process was smooth, efficient, and stress-free. What really stood out to me was the speed and organisation everything moved forward without unnecessary delays, which made a huge difference. A special thank you to Buster, my assigned agent, who was absolutely fantastic throughout, I will give him 50 stars if that will be possible. This is how agents should work, a very nice and kind man still professional. He was responsive, helpful, and made sure I was informed every step of the way. His professionalism and friendly approach made the whole experience even better. I would highly recommend William H Brown to anyone looking for a reliable and efficient letting service. Their team truly goes above and beyond to make the process seamless. Thank you again for such a great experience!

Henry · 2 April 2026

★★★★★ 5/5

Google

Hannah was very professional in all her dealings with me. Kept me informed of any relevant and suitable houses that matched my needs, a number of good quality viewings arranged by Hannah-never time wasted. Very helpful! Hannah found a house that we are in the process of purchasing. My experience with the WH Brown team in Norwich has been very positive

Patrick · 12 August 2026

★★★★★ 5/5

Google

Eternally grateful to Lewis and team at Norwich WHB - I had been looking to move to NR2 for some time, and my personal circumstances had changed and I was in need of moving within a short turnaround. I found a super house, contacted WHB, and Lewis took control of the process from start to finish, and I couldn't be more grateful - just need to unpack now :)

Christian · 13 April 2026

★★★★★ 5/5

Google

First time letting a property myself and can’t thank Buster enough for all his help. Excellent communication throughout, constantly updating me when needed and going above and beyond to ensure the process was smooth. Really happy with the service and will be going back to William H Brown in the future and definitely recommend Buster to help with anything you need!

Alfie · 12 June 2026

★★★★★ 5/5

Google

Shout out to Morgan, who was professional and communicative. I was particularly impressed by her friendly, open and honest manner, which makes her stand out from some other estate agents I've dealt with. I'm sure she has a bright future ahead. Thanks again Morgan!

Polly · 12 September 2026

★★★★★ 5/5

Google

Scarlet King- Mortgage Services Consultant Scarlet was exceptional in her dealings and help for my partner and I in securing our mortgage. She was patient, thorough, wholly professional and kept in constant contact with clear, informed and practical advice. We are so grateful for her time and kindness in going the extra mile and we would recommend her expertise without hesitation any time. Thank you, Scarlet.

Katie · 26 March 2026

★★★★★ 5/5

Google

Morgan was a great negotiator 👌 very patient., and very informative on the phone. I was so impressed with her that on the viewing I took a bunch of flowers, and a card to say thank you. Morgan is such a good addition to your company. …

Toni · 12 August 2026

★★★★★ 5/5

Google

The team at William H Brown have been very helpful and are always contactable and polite and efficient unlike some other agents. They always answer any queries swiftly especially Courtney and Gareth, who have been dealing with our purchase. Overall I would recommend William H Brown Select over other agents.

Ed · 12 July 2026

★★★★★ 5/5

Google

Buster was amazing from start to finish. He went well above and beyond to help me secure the perfect place I wanted and truly advocated for me every step of the way.I am in tears of gratitude. He was Professional, so kind, friendly and genuinely caring, I highly recommend him! His manager Ethan and all staff members are just so amazingly welcoming and trustworthy

Piyu · 26 March 2026

★★★★★ 5/5

Google

All thanks to Buster who made my endless search of a House for me and my wife ends, and got a beautiful and affordable House. He is a Rare Gem and Brilliant. Thanks for all your hard work and thank you William H Brown. I have happy with your service.

Israel · 12 June 2026