William H Brown Select Norwich reviews

★★★★★ 5/5

Google

I had a super experience whilst buying my first home. Thomas Simpson was incredibly attentive and supportive throughout the process and made things move when push came to shove! Definitely reach out to him if your looking to buy!

Will · 16 February 2026

★★★★★ 1/5

Google

House was advertised with them for 6 months and not once did they so much as call to give me an update. Difficult people to work with - would advise against using this estate agent.

ZM · 16 March 2026

★★★★★ 5/5

Google

Navigating the home-rental process can often feel like a daunting task, but thanks to Zach, it turned into an exciting adventure! From our very first meeting, he was all ears, genuinely listening to my needs, patiently answered all my questions and provided valuable insights, ensuring I felt confident and informed throughout the journey. Zach’s support transformed what could have been a stressful search into a delightful and rewarding experience. I couldn’t be happier with the outcome!

Priscilla · 8 January 2025

★★★★★ 5/5

Google

I recently moved to UK and I was lucky to go to william H brown in Norwich to ask them to help me finding a property to let. Actually all the team was very cooperative especially Buster Blore who helped me a lot. He new exactly what I want and directed me to the best option. He was always available to answer my questions and doing everything with me step by step as I am new here . It really was a great experience and I really want to thank him very much and all the team. I strongly will recommend william h brown for all my friends and colleagues.

Rania · 9 November 2024

★★★★★ 5/5

Google

Zach at William H Brown was extremely helpful with looking for properties, he did everything he could to find the perfect one for 3 of us to move into. He was great at explaining the specifics about each property I viewed with him, the first one i viewed and loved was unfortunately not available for 3 people, who aren’t related, to move into and Zach was perfect at explaining the reasons why. He made sure to contact me about any other available houses that would be suitable, and even showed me another property that same day. 2 days later Zach contacted me about a property that he thought would work really well for my situation, I viewed the property that day and the landlord accepted us 3 to live there that same day as well. Zach managed to secure me a property in 3 days after the first viewing he showed me, after i’d been looking for 2 months. He has been extremely helpful and honest with information and answered all of our many questions. He made the experience of finally finding a property easy and i’m grateful for that, amazing service, wonderful person.

Holly · 17 October 2024

★★★★★ 5/5

Google

William H Brown have been an absolute dream, helping us find and be accepted for a house to rent during a particularly difficult financial time for me and my partner. Jake, Buster, Lewis and Olivia have been stars, and have filled us with so much confidence in William H Brown. We're absolutely thrilled with the let property and trust that we will be well looked after during our tenancy.

Talitha · 12 June 2026

★★★★★ 1/5

Google

The WORST customer service I have ever encountered, and it seems I very much dodged a bullet. I recently went to view a rental property, agreed to pay 12 months rent upfront and a provisional move-in date, signed the tenancy, paid the 1st month's rent and damage deposit in advance (rest on sale completion), and was advised to call back within the hour to speak to John to arrange key collection 48 hours later. It wouldn't be a lie if I told you that John, also the Area Lettings Manager, is the most unprofessional person I have ever encountered. In the 1.5 hours, he sat opposite me arguing, I was told to shut up and be quiet twice (his actual words). I was shouted at. I was called a bully because I wanted to know why all four staff members had failed to call the landlord or myself back the day before. I had questions ignored. I was lied to when I asked if the calls were recorded (even though other staff members have confirmed they were). I was laughed at. I was also told (with a big smirk on his face) that he had advised the landlord to re-market the property if I hadn't completed and transferred the balance of 17k by close of play the next working day and would now not be allowed to move in, as agreed. It appears the poor lady I had spoken to on the phone was only a trainee and shouldn't have dealt with my call. Feeling backed into a corner, I advised the landlord I would withdraw my application. The property is now back on Rightmove and empty, and WHB needs to start all over again with viewings and referencing and refund my money. This is only a snippet of the complete mess it’s been from start to finish. The landlord and I have raised formal complaints, but am I surprised? No. I have never heard anything good about them, and their staff turnover is incredibly high, but look at how their Manager treats people.

KL · 16 March 2026

★★★★★ 2/5

Google

Spoke to Liam a couple of weeks ago for quite a while, we were starting a search for a new property. He mentioned I should speak to a north advisor there, but having explained I’d had a bad experience with the Diss advisor, I declined. But was going to send me some properties. Week later, called and left a message as I’d had nothing through. No return of call. Called again, spoke to Penny, she had Alex send me some properties immediately which was great. But she talked me into having a call with Giles, their mortgage advisor. I am a lifetime member so agreed to a call Monday 11:30am. Now it’s Tuesday, and no one calls. Very nice staff, don’t return calls.

Andrew · 24 September 2024

★★★★★ 4/5

Google

Had a good experience with WHBrown, but I found out they had ‘lost’ my application on a home that I loved, and it was only noticed after I called everyday to find updates, so that was very disappointing due to the staff member who lost our application. That is the only downside. However, Harrison was in contact with me after he noticed this and provided 5 star service. He stayed late to help with rewriting my application, spoke to the landlord specifically for me, and provided lots of information, and I was keen to meet him to say thank you. He was very professional and I couldn’t thank him enough, and we finally got the property that we almost lost, we wouldn’t be here without Harrison. Also a thank you to Olivia for originally meeting with us, and also providing information, and I am now settled happily in my home. WHBrown even provided a gift box with the keys to my new home, which included drinks and some cupboard foods, as well as leaflets for furniture. Thank you to Harrison!

Neve · 24 September 2024

★★★★★ 5/5

Google

I had a nice experience dealing with the sales team. Thomas was really helpful in Bank Plain Norwich branch. Overall very satisfied.

Shabhonam · 12 May 2026

★★★★★ 1/5

Google

We are looking to buy a shared ownership property and have already received an official Agreement in Principle from an independent mortgage advisor. However, the seller dismissively told us that we wouldn't be able to buy anything and shouldn't rely on information found online. Despite having a valid, official mortgage proposal in hand, they keep insisting that their own in-house mortgage advisor assessed us as 'unaffordable.' It feels as though they are actively trying to force us to use their internal financial services by using disheartening and discouraging language about external buyers. We find this behavior completely unhelpful and unjustified.

Deniz · 9 October 2026

★★★★★ 5/5

Google

I needed to move to a suitable house, but I was thousands of miles away, which made arranging viewings and handling matters that required me to be present very complicated. I was lucky to have Olivia assisting me , she understood exactly what I needed and was very flexible in arranging a viewing at my convenience. In the end, I found the ideal place. I’m truly grateful and very impressed with the quality of service I received.

Mohamed · 16 March 2026

★★★★★ 5/5

Google

Can't praise enough really. Worked with Buster and Lewis, fantastic guys. Made the whole process as quick and simple as possible even with my endless questions. As someone who had no idea what they were doing it was incredibly smooth and incredibly quick. Fantastic people honestly.

Hunter · 8 October 2025

★★★★★ 5/5

Google

WH Brown have been excellent in the sale of our property. They have kept us updated and well informed throughout a long and stressful sale. Courtney and Gareth have been amazing and very patient. Always avaliable to talk and reassure us throughout the whole process. To all the select team we Thank you for your great service. Helen and Paul.

Helen · 12 July 2026

★★★★★ 5/5

Google

Buster was really helpful & supportive and professional I'd highly recommend these Estate Agents. Claire padwicke.

Claire · 12 June 2026

★★★★★ 5/5

Google

" I recently worked with Buster William for my new home.From start to finish, he was friendly, knowledgeable, and incredibly helpful. guided me through every step of the renting process, answered all my questions promptly, and always had my best interests in mind. Thanks to his expertise and dedication, the entire process was smooth and stress-free. I highly recommend William H Brown to anyone looking for a reliable and top-notch estate agent "

Dhiraj · 4 November 2024

★★★★★ 5/5

Google

Thomas was brilliant throughout the afternoon sales process. Highly recommend !

Lucy · 12 July 2026

★★★★★ 5/5

Google

Many thanks to Holly from William H Brown for helping us rent an apartment in Norwich. The process was smooth and well organised, and Holly was always helpful and …

Ihor · 16 February 2026

★★★★★ 5/5

Google

Working with Buster has been an absolute pleasure! His expertise in the property market and dedication to finding me my dream home in Norwich was truly exceptional. Throughout the entire letting process, Buster went above and beyond to ensure everything ran smoothly and efficiently. His professionalism, attention to detail, and friendly demeanor made me feel supported and valued as a client. I highly recommend Buster to anyone looking for a top-notch lettings negotiator in Norwich. Thank you, Buster, for making my dream property a reality!

Zak · 8 August 2025

★★★★★ 5/5

Google

I highly recommend WHB. Fabio has been brilliant. I moved to WHB after other agents let me down and they have been amazing. Fabio has been so helpful, he is always available on the end of the phone, even after office hours. He has given me advice and guidance along the way and found me new tenants. Also happy and cheerful as well as being professional. Thank you.

Linda · 25 November 2024

★★★★★ 5/5

Google

I had an exceptional experience working with Fabio Almeida during my apartment search. From the moment I reached out ,he was incredibly helpful, attentive, and professional. He took the time to understand my needs and preferences, and went above and beyond to find me the perfect apartment. Fabio Almeida was always prompt in responding to my inquiries and proactive in providing updates available . He guided me through the entire process with patience and expertise, making what could have been a stressful experience seamless and enjoyable. His dedication and commitment to finding me the right apartment truly stood out. Fabio demonstrated exceptional knowledge of the market and provided valuable insights that helped me make an informed decision. Thanks to Fabio, I am now happily settled in my new apartment, and I couldn't be more grateful for his assistance. I would highly recommend Fabio to anyone in search of a reliable and friendly professional help with their housing needs.

Ezinwa · 25 April 2024

★★★★★ 5/5

Google

We have been delighted with the service we received from William H Brown in the sale and purchase of our recent move. At all times they were courteous and helpful, especially Courtney who dealt with our move with expert advice and very supportive attitude; especially given that we felt very inexperienced and so valued the team's help and advice all the more. We would most definitely be recommending William H Brown to anyone who was looking to buy or sell a property, and would personally like to thank them most sincerely for all their expertise and helpful patience.

Gillie · 25 April 2024

★★★★★ 5/5

Google

My housemates and I have had an easy time finding our new house for university. Thanks to the help of everyone at William H Brown & in particular Buster.

Jack · 16 January 2026

★★★★★ 5/5

Google

Me and my partner would like to say a huge thank you to the William H Brown staff, especially Matthew and Ethan for helping us move into our new rental house.🏡 We are over the moon to have a garden and to live in such a beautiful area. Everyone in the team has been always hand on, friendly and ready to answer any questions we’ve had. The whole process was super quick and smooth. Well done guys, five star from us, highly recommend. ⭐️ ⭐️⭐️⭐️⭐️

Brigitta · 26 March 2024